This review is long overdue! I had the pleasure of working with Mike, and he was nothing short than…read moreamazing. He is SO easy to work with, direct, and follows through in a timely matter. I have been working on a new build brick-and-mortar, and needed to obtain ALL city licenses/permits, etc. Throughout this process, I have met SO MANY contractors and vendors that were a complete nightmare to work with. Since my GC bailed on our project mid-way, I had to get down and dirty to complete this buildout myself. As a female, this is a pretty tough duty, and was taken advantage of in so many aspects as this is industry is not something I am familiar with. Fast forward to Mike and this company, Mike would answer my 1000 questions with so much details and patience. He walked me through the process of obtaining a "Fire Sprinkler Final", applying for city permits, and passing all inspections. I would highly recommend this company to anyone who just wants to get the job done and not get ripped off!

My husband punctured the fire sprinkler pipe in my daughters room and it was a disaster! But Mike…read morewas very quick and responsive and was able to get Luis here pretty quick. Luis was great and got the job done. Thank you again Mike & Luis. I hope I don't need their service ever again but I know who to call if I do.

Incredibly knowledgeable and responsive, he arrived with a clear understanding of the issue, diving…read morestraight into action to find a solution. His years of experience truly shine through in his work.

Once again Dan from DC Fire Saves the day! I thought there was a another leak in my fire sprinkler…read moreline, but, Dan came out and checked it made sure everything was dry and went above and beyond to look in the attic to ensure all was well! Dan is the best! Thank you so very much!

I brought in two customer-owned compressed gas cylinders for hydrotesting and recertification…read more Hedrick's folks said they were pretty busy but accepted my cylinders and promised they would have them done by the end of the day, which they did. In addition, the retesting costs were reasonable ($20 for 150 CU FT & $15 for 50 CU FT). Special thanks to John (tank tester), Monica (admin) and the young man at the counter whose name I didn't get but is destined to be a psychology major at BYU in the near future. Tips if you're interested in bring your own cylinders for testing: 1. Hedrick typically tests every Wednesday but because the test in batches based on test pressure and cylinder size, you need to get them there as early as possible or you might have to wait until the following week. 2. Hedrick personnel recommend you bring such cylinders to them by COB on Tuesday so they can be batch tested on Wednesday. 3. If they have a lot of cylinders to test (such as their own for customer orders), it may take a week or two for them to get to outside customer cylinders. 4. Make sure your cylinders are empty prior to bringing them in, especially if they contain a flammable gas. (I didn't verify they accept such gases, so call first.) 5. Consider attaching a waterproof tag to the cylinder so that it is clear to whom it belongs. We did not (because we originally thought we were going to wait there) but had no problem getting ours back. 6. Always carry cylinders in an open truck bed in case of a leak since pressurized gas is an asphyxiant (displaces oxygen) even if inert.

Unprofessional and significant lack of customer service. I called and sent an email last week to…read morespeak to a supervisor after a disturbing and very odd call with one of their technicians who screamed at me and showed up unannounced at our place of business without permission and no one called me back to acknowledge my message. I do not recommend.

I had a great experience with Harden Fire Protection. John provided excellent customer service and…read morewas very helpful in answering all of my questions. I really appreciate his professionalism. I would definitely recommend Harden Fire Protection to anyone looking for reliable, professional, and trustworthy service.

John at Harden Fire Protection was fantastic to work with. He helped us complete our 5-year fire…read moresprinkler inspection and also checked our backflow valve. Communication was excellent throughout the process, everything was handled quickly, and he was honest, professional, and very responsive. Great service from start to finish. It's hard to find reliable companies like this these days.

My entire experience with certified fire has been flawless. From the moment we decided to start…read morehaving discussions, a lovely man named Alan, who was very helpful over the phone. Then once we scheduled our date for our fire sprinkler inspection and fire extinguisher installations this amazing technician named Jessie Medina came by and was beyond amazing. Not only did he communicate very well before the appointment, but he also was early for the appointment and had such a pleasant demeanor and wonderful smile. He was very patient and walked us through the entire 14 unit inspection. He took his time and he brought booties for his shoes to keep all the interiors of the home clean. He has been doing this for eight years so he's very experienced and was very knowledgeable and the prices were amazing! What I also really loved is he spent some time with us to plan where we were gonna install the fire extinguishers on the exterior of the building and he was so helpful. The work and the quality was amazing. He taught me things that I never knew before. Definitely going to hire him again! Highly recommend!

They were very nice and easy to work with on such short notice. The gentleman that came to my…read moreoffice was very informative and gave us feedback on the current fire extinguishers. He was able to service them on the spot and was able to let us purchase refurbished ones as well.

Victor was super helpful, super kind, and best price in town. I've quoted and spoke with many…read moreothers in the industry who quoted me 3-4x their price and gave me a bunch of fluff as to what was needed to be done, why it cost so much, why I needed a certain system, blah blah blah. Victor's was straight forward, here's you problem, here's your price, you don't need any of the stuff those guys mentioned. He came on site, finished up within an hour, and the issue is fixed. Definitely recommend Fire Element for anyone needing services related to fire alarms.

We use 3 element fire protection for our apartment. Victor was very professional thu the whole…read moreprocess and answer all of our questions. I would use them again.

Kudos to your employee that was turning out of Murrieta Loma Linda Hospital at 8:05 PM on 06/12…read morewhile I was crossing in the crosswalk on the walk signal with my disabled husband. He didn't pause or wait to go, just kept creeping up on us and didn't even wait until we were at least halfway across to just turn behind us. How illegal and how embarrassing that this is the type of employee that represents your company, wish I got the license plate, but do what you will with the information provided if you even care.

Quick, inexpensive, and professional service. The whole process was easy, and Brooke is amazing to…read morework with. Highly recommend!

Another year, another fantastic service by Matt!…read more Matt is always fantastic at communicating with us regarding scheduling and letting us know if there's any issues with any of our equipment. He's exceptionally knowledgeable and, at this point in our partnership, knows his way around our building like the back of his hand, which makes life a lot easier on us as he pretty much self-services. We also let him know we would be moving buildings later this year and he made sure to advise us to take our extinguishers with us, so we could continue our annual services without having to purchase all-new equipment and save on fees. Thank you again Matt!

After installing the new fire extinguishers, Matt assured us that he would handle annual refills…read moreautomatically, eliminating the need for us to send reminders. He would take care of the service, generate the invoices, and we would simply pay him. The convenience of this arrangement was a major selling point for us. However, when the time for the annual service arrived, we found there was no automatic refill. Upon reaching out via email to request the service, Matt explained that, since our apartments are in Montclair and he is based in Orange County (Placentia), the 40-mile round trip for such a small job was not feasible for him, and he declined to provide the service.