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    Chula Vista Ford

    1.9 (26 reviews)
    Open 9:00 am - 8:00 pm
    Updated 1 month ago

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    2021 Ford Explorer,  Ford of Chula Vista damaged my vehicle during a service call.  I owned this car for 3-weeks.
    Heather T.

    On Monday, March 29, 2021 I purchased a NEW 2021 Ford Explorer from Ford of Chula Vista. Days after having the new vehicle, the passenger vehicle restraint system needed to be replaced. On Monday , April19, 2021 i brought my NEW Ford Explorer to the Ford of Chula Vista service department for repairs. On Thursday, April 22, 2021, Ford of Chula Vista told me my NEW vehicle had been in an accident. Ford Chula Vista offered 4 free oil changes and to repair the vehicle. My Ford Explorer was 4-weeks old, I purchased a new vehicle and want a new vehicle replacement. The accident will appear on a Carfax and depreciates the vehicle for trade-in or resale purposes. I want a new vehicle. Heather Tanel Unsatisfied customer

    2019 Ford Raptor
    Francisco C.

    I usually never write any reviews for dealerships but I felt like I had a really good experience with one of your service advisor, Jose Gomez. He was outstanding and helped me resolve an issue I had with my 2019 ford raptor. He was so efficient and he communicated with me every single step. I was having a rattling noise when I turned on my truck, he immediately knew it was the cam phasers and he took in my truck with no hesitation. 3-4 days later, my truck was ready. He even had time to wash my truck. I am very thankful for you guys, and I will definitely recommend Ford of Chula Vista for any guys that need some service in the South Bay. Again, huge shout out to Jose and to the mechanic. Very good job and I have no longer a rattling noise in my truck. THANK YOU!!!

    My new car!!! So in love! Best dealership ever!

    If I could give this dealership a hundred stars I would. I honestly don't understand all the negative reviews. Derek Kim sold me a car today and it was by far the best experience I ever had. This dealership went above and beyond to make my dream of owning a Mach E happen. I drove 2 hours each way and it was totally worth it! I'm definitely buying my next car here and so should you!!!

    Torn backseat seatbelt on used car bought at Penske Ford Chula Vista

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    4 years ago

    the worst dealership in Chula Vista markups on pre orders

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    Ernie's Auto Sales

    Ernie's Auto Sales

    4.6
    (34 reviews)

    We were sold an absolutely bad car. From the first week we had the car we had major issues. They…read moreattempted to fix the car with bubblegum and glue. Would never again even look at Ernie's car dealership.

    SOLID USED CAR DEALER!!!…read more I was in the hunt for a car with manual transmission to teach my youngbloods the art of The Stick Shift. Yup, it's becoming a lost skill, with most new cars not even having an option for driving stick. So before they become extinct, let's drop some knowledge on these Boyz! Now where do I find one?!?! I decided to use CarGurus and AutoTrader phone apps as my primary search options. Looked at and test drove a bunch of options... Hyundai Veloster, Mazda M3, Toyota Matrix, Kia Soul, and Honda Element. Definitely nothing extravagant. Problem with used cars is finding cars with minimal issues. Look for good price but how much work will it need AFTER you buy it?? And used car dealers, are they keen on customer service? Most are not and have definitely met some rude ones during our search too. So our quest took us to ERNIE'S AUTO SALES in Chula Vista, because a car they Listed on CarGurus looked appealing. Being that it would be a bit of a drive for us, we needed to call ahead to get some details. Here, someone actually answered the phone promptly. THANK YOU! We spoke with Mr. Mario over the phone. "How's this? How's that? Blah, blah, blah". Not once once did he sound irritated, very respectful throughout. Told us "this is a good car, 9/10. And I've been in this business a long time!" Well sure enough, he was spot on, when we came to peep things out. Friendly greeting and cordial interaction the whole time. We wanted the car, and Mr. Mario and Mr. Ernie were both reasonable chaps as we worked the details out with them. No after market nonsense added in. Nice thing is that they wanted make sure everything was up to snuff before We drove it off. So we had to come back a few days later. They kept their word on everything they said. There was even a warranty offered with our car and when we found a few issues, the warranty was honored without issue. I COULD NOT BE ANY HAPPIER the way this experience went. Thank you Gentlemen! It was a pleasure! VERY EASY RECOMMENDATION! If they have a car you are interested in, definitely worth your time! ;)

    Beyer Enterprise

    Beyer Enterprise

    4.1
    (35 reviews)

    Exceptional Experience - Above and Beyond Service I cannot…read moresay enough good things about my experience with Willy at Beyer Enterprise. Due to the government shutdown, our financial situation was not ideal--we only had $3,000 to put down, my credit had taken a hit, and my boyfriend is still in the process of rebuilding his. Most places wouldn't even consider working with us under those circumstances. But Willy did something you just don't see anymore--he trusted us. Without running our credit or putting us through a stressful process, he offered in-house financing based on our word. That level of understanding and compassion is incredibly rare, and it meant more to us than we can express. On top of that, the car we purchased has been in excellent condition--truly top-notch--and priced very fairly. The only issue was a cracked windshield, and Willy didn't hesitate to take care of it. Within a couple of days, he had a mobile service come out and replace it completely. From start to finish, this was hands-down superior service. Willy is honest, compassionate, and genuinely cares about his customers. If you're looking for someone who will work with you and treat you like a person--not just a number--this is the place to go. Highly, highly recommend!

    I'm not saying buy a car from here or I'm not saying don't buy a car from here, but this was my…read moreexperience. We looked at the car. It looked OK. I took it home. First thing I noticed was a leak in the power steering pump which I took back to him and he said he fixed. He did not. When I called him up later about it he said it was past the #Warranty time. Since then the power window on the passenger side went out. I wanted to check the brakes, but several of the studs were cross threaded, and I had to replace about five studs. The car started making loud noise and I noticed it was the air-conditioning unit which he said he had replaced. I'm quite sure what he replaced it with but it was not a quality unit and it did not even look new. The bearings went out and since it was an aftermarket and not an OEM I had to replace the whole unit. While doing that job, the serpentine belt tensioner was making noise and I had to replace it. But the worst thing about the car was that we noticed upon accelerating and braking it swayed some. The control arm on the passenger front wheel had a broken loose. This absolutely should not happen. The car was absolutely dangerous to drive in this condition. Fortunately nothing happened. We were very lucky that we did not Lose control of the car while driving. Whoever worked on these cars for him did a very shoddy job. If you are thinking about purchasing a car here, I highly recommend a thorough top to bottom inspection by a trusted mechanic.

    Santana Auto Group

    Santana Auto Group

    4.6
    (13 reviews)

    I was searching for a specific car model and year in San Diego with a good price and mileage…read more Before driving to LA, I stopped at a dealership in Chula Vista "by accident," and it turned out to be the best find! They had the exact car I was looking for -- same color, year, make -- but even better: a bigger, nicer model with low miles and a great price. Jorge helped us through the process and made me and my husband feel confident and comfortable about our purchase. I explained my bad credit, but with a large down payment, they worked with me, showed me the interest rates from banks that approved me, and made everything smooth and transparent. They also included a 2-year warranty and assured me that if anything went wrong, I could bring it back and they'd take care of it. The car had a clean record and was well maintained, just as they promised. I'm so glad I ended up "on the wrong side" -- this turned out to be the best purchase of the year. Highly recommend this dealership and Jorge for anyone looking for a great car and excellent service!

    Best customer service hands down and that is what sealed the deal. Had a few quotes to remove and…read morereplace thermostat housing and sensor. Some were low, some were super high and Santana just hit the mark all around. Went with Santana Auto Group Service center because Chris talked to me like a human being without upselling me anything extra nor trying to get the most money out of my pockets. He identified the issue, explained in detail what needs to be fixed and gave me a reasonable quote. In the end, Chris gave me comfort that the issue was going to be fixed properly and as expected it was. It is really hard now in days to find an honest, truthful, no hassle, customer-comes-first type of customer service in just any field of work. But rest assure Santana Auto Group Service center is not one them. They earned my time, money, and respect so they are my new go-to auto service shop.

    Bahia Auto Sales

    Bahia Auto Sales

    3.4
    (29 reviews)

    This car dealership definitely delivers…read more..... I have purchase a car here before today I came to look at the bmw grand coupe hopefully make a deal First time buyers ,bankruptcy, credit unions they do it all Not your typical car dealership they are very friendly and honest . Cars are priced well and they guide you every step of the way there a family business have been established since 1991 . Give them call or come in you won't be disappointed best customer service I experienced.

    Bought two lemon cars from this company within a week after buying the second it broke down I kept…read moregoing to get the same issue fixed four times until I gave up the issue was never fixed turned in the car and when I came to pick up the new tires I purchased for the car they scratched all four of my band new rims that I had purchased for the car. Then the owner had the nerve to lie and say I did it. I had the car for two months and it spent more time with them getting fixed then me actually driving the car. Every time I get it back within three to four days it would overheat and break down. These people claim to be Christian but take advantage of customers just to make a sale. The car I purchased had major engine issues and kept over heating. Don't trust these people I went to them for help after I have been a loyal customer for many years even though I purchased another vehicle before that had issues as well but I was in need of a vehicle and I got screwed over by them. Think twice before purchasing from them because you might end up with a lemon car like I did!

    Quality Used Cars

    Quality Used Cars

    3.1
    (41 reviews)

    Dont come here these bumbs are just money hungry they acted like hungry puppies when i said i would…read moreput down $5k and after the business was made i couldnt take the car because they had no plates, and after that they charged me 300 from my card out of no where but it was because of the plates they charged me and kept the money and when i asked for it they acted like they forgot eh-feeng- A -HOLES

    This place is the nightmare that never ends. In 2018, I bought what was essentially a lemon car…read morefrom them. None of the doors had the same vin as the actual car, indicating they switched parts likely due to an accident. A few weeks after purchasing, the Ford dealership I took my car to be inspected by declared the car a lemon. The wiring was messed up, the transmission was failing, the doors wouldn't stay locked, and there was a recall (I was not informed about - super illegal) where the hood would randomly unlatch and slam the windshield while you're driving. The only positive from this horrible experience was now I'm eager to learn about cars so I don't almost die in one again! My Ford Fiesta completely shut off while driving down the 67 highway in Ramona. I had to get towed and I tasted death that day. I let them repo it and just got it written off my credit report instead of suing with the insane amount of proof I had against them - but reading others reviews, I did the right thing. They are shady dealers like you'd expect from a TV show. Now fast forward to 2022 - they never completed the paperwork to say I don't own the car. The IRS has been taking registration fees for a car that likely isn't even functional. I filled out a transfer of ownership and did everything I needed to do but now I'm awaiting a refund for the money I supposedly owed to the DMV and this disgusting dealership for a car that almost took my life. :) Good thing I saved every piece of evidence and can get my money back, unlike some unlucky people in these reviews. & Daniel, who claimed to be the manager at the time was very condescending and rude to me. Everytime I came down to try and fix things, he would ignore me. He ignored my multiple emails and gave me a fake phone number to call for help. Do not buy a car here unless you know exactly what to look for and can somehow persuade them to not scam you.

    Chula Vista Ford - car_dealers - Updated June 2026

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