Was not happy with having my time wasted to give me a ridiculous offer on buying out my car lease. I will choose any other company besides ford going forward. Ford is offering employee pricing this month. This is a laugh. read more

I am writing to formally report an extremely disappointing and unacceptable experience I had at your dealership. I believe I was treated differently and discriminated against because I am Latino. The manager, Terry, was extremely disrespectful and unprofessional toward me. While I was trying to speak with him about the problems with the vehicle I purchased, he repeatedly turned his back on me, walked away, and left me speaking by myself as if my concerns did not matter. What was most disturbing was when Terry spoke to a sales representative named Enrique and, referring to me, said, "He's Mexican, he doesn't need a car," and then laughed. I found this comment humiliating, discriminatory, and completely unacceptable, especially coming from a manager. In addition to the discriminatory treatment, I was sold a vehicle that has defects and problems, and when I attempted to get assistance, I felt that the dealership refused to take responsibility. My interactions with both the sales and service departments were also extremely disappointing. Instead of helping me resolve the problems with the vehicle, I was treated rudely and dismissively. I purchased a vehicle from this dealership expecting to be treated fairly and professionally, regardless of my ethnicity or national origin. No customer should be mocked, ignored, or subjected to comments about being Mexican or Latino. I am requesting that this matter be taken seriously and formally investigated, including Terry's conduct and the comment he made in front of Enrique. I am also requesting a proper review of the defective vehicle that was sold to me and the dealership's handling of my complaints. I would appreciate a written response explaining what action will be taken regarding both the discriminatory treatment I experienced and the unresolved issues with the vehicle. Thank you. read more

I saw a used 2015 F150 at Chula Vista Ford that I was interested in contacted them several times and they set me up with an appointment today with Sergio at 1: 30 pm. They even text me several times confirming it and called me this morning to make sure I was coming. When I arrived, Sergio was not there. Told them what it was about. he would go check on the truck and when he came back, he told me it was in the detail shop because they sold it yesterday. I asked why did the girl not tell me in the morning when she called? I drove all the way down from East El Cajon for nothing. Total waste of time totally incompetent dealership. read more

Horrible experience. Chula Vista Ford is a complete waste of time. I spent my entire morning and afternoon here expecting service, and they ended up doing absolutely nothing to help me. No clear communication, no sense of urgency, and zero professionalism. After waiting all day, I had to take my car to another shop just to get it handled properly. If you value your time, do not come here for service or sales. I would not recommend this place to anyone. Pésima experiencia. Chula Vista Ford es una completa pérdida de tiempo. Pasé toda la mañana y la tarde esperando que me ayudaran y al final no hicieron absolutamente nada. No hubo comunicación clara, ni profesionalismo, ni interés en resolver el problema. Después de perder todo el día ahí, tuve que llevar mi carro a otro taller para que por fin lo atendieran. Si valoras tu tiempo, no vengas aquí ni para servicio ni para compras. No lo recomiendo en absoluto. read more

We went to the dealership to purchase a new car that they had in stock. We were using the Costco auto program. They didn't want to show the Costco pricing. They just sat us down and made us wait while the sales person was just hanging around doing nothing. There are many Ford dealers, shop around for a better one. read more

My daughter's car had a recall, needed up needing a brand new engine. Very little communication from the service department on status of car. There's an app to keep your customers informed and it's not being used. After a month, the car is finally ready. She goes to pick it up, they tell her they lost her keys and need to make her new keys, only for them to call her today to fess up her car was stolen from their lot like 3 days ago. read more

On Monday, March 29, 2021 I purchased a NEW 2021 Ford Explorer from Ford of Chula Vista. Days after having the new vehicle, the passenger vehicle restraint system needed to be replaced. On Monday , April19, 2021 i brought my NEW Ford Explorer to the Ford of Chula Vista service department for repairs. On Thursday, April 22, 2021, Ford of Chula Vista told me my NEW vehicle had been in an accident. Ford Chula Vista offered 4 free oil changes and to repair the vehicle. My Ford Explorer was 4-weeks old, I purchased a new vehicle and want a new vehicle replacement. The accident will appear on a Carfax and depreciates the vehicle for trade-in or resale purposes. I want a new vehicle. Heather Tanel Unsatisfied customer read more

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I usually never write any reviews for dealerships but I felt like I had a really good experience with one of your service advisor, Jose Gomez. He was outstanding and helped me resolve an issue I had with my 2019 ford raptor. He was so efficient and he communicated with me every single step. I was having a rattling noise when I turned on my truck, he immediately knew it was the cam phasers and he took in my truck with no hesitation. 3-4 days later, my truck was ready. He even had time to wash my truck. I am very thankful for you guys, and I will definitely recommend Ford of Chula Vista for any guys that need some service in the South Bay. Again, huge shout out to Jose and to the mechanic. Very good job and I have no longer a rattling noise in my truck. THANK YOU!!! read more

Chula Vista Ford - 2019 Ford Raptor - Car Dealers Near Me - Chula Vista, California

I went in to get a wheel alignment because I had bought new tires from Costco which they had referred Ford Chula Vista. So then I get a call that my alignment was done but they had found a leak from my water pump which was going to cost $3,400. I refused their service to fix the apparent leak from my water pump. I took my vehicle to another location and they did a complete diagnostic and pressure check from my water pump and there was no leak. It was from my AC compressor which is definitely not going to cost me $3,400!! I may have been profiled because I am a female. I also felt like they wanted me to trade in my vehicle for a sale. I DO NOT RECOMMEND Ford Chula Vista!! read more

Don't bother coming to Ford no one greeted us or came up to us while we were looking at cars they went up to another family but avoided us I can take my business to Toyota or Honda because they approached us once w e looked at a vehicle that goes to show you who wants to do business read more

Very disappointed with the after sale care. We had a low pressure indication with the right rear tire. My wife took it in to the service department they said they couldn't see anything in the tire, aired it back up and told her to come back if she had any more problem. The next day the tire was low again so we dropped the Escape off before lunch. They contacted her and said the vehicle was ready for pickup. Went there after 4pm and got the vehicle. Low and behold the next morning she got in the Escape and the tire was at 20 PSI. Told her this is BS, and we took the vehicle to Firestone in National city. Surprise -surprise they found a nail in the tire and fixed it. Amazing we wasted our time going to Chula Vista Ford twice they couldn't even diagnose a tire issue and fix it. Pretty sorry service. read more

I had my I watch stolen from this dealership. If you bring your car to this dealership I would highly recommend you remove all your personal belongings. read more

Great Service and outstanding communication from their Service advisor. My coolant leak issue was fixed the same day I brought it in and fixed right. I highly recommend CV Ford Service Department for all your Ford service needs. read more

I bought the extended premium warranty for $5000 plus I brought it in to have the battery checked as I left the lights on by mistake. I told him there was a Killswitch. they told me they had to do a diagnostic test because of the Killswitch. The Killswitch is a wire, one wire from the ignition to another circuit They told me they would waive the $160 diagnostic test if I bought the battery for $280 that supposedly the truck needed. A load test which is free at O'Reillys and AutoZone is what needed to be done as the truck is 4 1/2 years old 2018. When I got the paperwork I found out it didn't need a battery at all, he just wanted to sell me one. 4 lies in total. Trust no one! read more

Responded to an add saying that they are buying cars. I emailed and spoke to a Rep over the phone. I provided all the information about my car and was transparent about the price I was looking for. I arranged an appointment and showed up on time. I was told that they can't appraise my car because it's too new and they won't give me an offer. I specifically said over the phone I didn't want to waste my time coming in if they aren't interested in my car. What an utter waste of time. read more

Just read on facebook this guy ordered a new Bronco waited months if not a year, it came in the sales manager meets him and says we are charging you 10 k over sticker. didnt tell him that when ordered complete bullshit !!! I own many many ford Trucks and Muscle cars you embarass the Brand . Bob read more

If I could give this dealership a hundred stars I would. I honestly don't understand all the negative reviews. Derek Kim sold me a car today and it was by far the best experience I ever had. This dealership went above and beyond to make my dream of owning a Mach E happen. I drove 2 hours each way and it was totally worth it! I'm definitely buying my next car here and so should you!!! read more

Chula Vista Ford - My new car!!! So in love! Best dealership ever! - Car Dealers Near Me - Chula Vista, California

Very disappointed in my experience. They covered up cigarette smoke with air fresheners and when I tried reaching out the very next morning and the whole following day it was nearly impossible to reach them. Now I'm stuck with a truck that literally smells like a casino ash tray. When they finally got back to me two days later they said it was "too late, the paperwork had already been sent out to the bank". I know it was strategic and purposeful avoiding my calls just like covering up the cigarette smoke. I asked if the truck has been smoked in they said no. They also weren't consistent or forthright with other information pertaining to the vehicle's history. One representative said it was a previous rental. Another said it was not. Trust is huge when purchasing a used vehicle and unfortunately they didn't demonstrate honesty or show much competency in their field. It was pretty chaotic to say the least and made the process so much more stressful than it needed to be. read more

We always take our truck here for service. The name has been changed several times. Penske Ford and now Ford of Chula Vista. It seems that the quality of service has gone down. I had an appointment for a oil change at 7am. Got here at 6:53 am. I told the service advisor that I'll be waiting in the lobby. At 8:45 I stepped outside to get fresh air and I've been sitting outside. I JUST NOW saw the truck being brought into the garage for the work...it's 9:05 am!! Two hours after my appointment and it's just now being worked on. Unacceptable especially since I could have gone home and done some work had I known that they wouldn't even start on the truck until 9am. I'm seriously thinking of taking it to La Mesa for future service needs. Disappointed to say the least. read more

Had a great experience here, everyone was welcoming & I'm happy with my recent purchase, Ryan was very helpful updated me on my factory order, Victor also was great he helped me order my custom car, I recommend you ask for Gustavo! Process what's quick , Lynn was very helpful in finance , couldn't be more happy with my new car ! read more

I am writing this review to make people aware of a really horrible experience. I ordered a Ford Bronco on March 2020, during this time I received news that they had changed the ownership of the dealer and this is where it all starts, treatment towards myself and anyone that was calling in my representation was to say the least disrespectful. They assigned a representative named Roger Rogers, who made this process a living nightmare, making threats that if we didn't pay for a markup that they would sell to another client that was willing to pay the additional markup. I spent many months trying to make them understand that what they where doing was unjustified and almost every time I would either be yelled at, hung up on basically made me feel as if he didn't care what I thought. After finally many stressful months and countless complaints my car finally arrives, and it took almost 4 days before I was able to see the car .. even after calling and requesting to see there was always excuses. I finally had enough and spoke to the GM and he assigned Gustavo Guardiola and what a relief, it made the final process much better thanks to him. I was able to get the car without feeling any worse than they had already made me feel, wish I would of dealt with him from the start. Gustavo thank you so much for all the help. read more

the worst dealership in Chula Vista markups on pre orders

The customer service we received was horrible. We were looking around at electric cars and the manager who approached us (it was close to closing - within the hour). But we were only seeking to look inside the car and get some details. He was annoyed and rude. Will never return. read more

Be careful here when you buy a used car. I bought a used Ford Escape and later found a torn seatbelt that's going to cost a bunch to replace. I'm sure it was actually illegal to even sell the car like this. read more

Chula Vista Ford - Torn backseat seatbelt on used car bought at Penske Ford Chula Vista - Car Dealers Near Me - Chula Vista, California

So today I had my appointment at 7 am, I go in this guy helps me, and I told him it was a airbag recall, when he told me, "well you are fine if the airbag light isn't on" and send me my way. So I could get into an accident, air bags deployed in my Ford Fusion, and sharp objects COULD fly out? And they say it's not something to worry about til my light is on? I am more than disappointed on with this ford dealership, who doesn't give if a future costumer when buying their next car, stays alive cause the airbag light isn't on to fix it! DO NOT GO TO THIS FORD ON MAIN STREET. read more

Spoke to a service advisor regarding the service I needed to my vehicle. He stated they could do it and gave me a quote. I agreed and set up an appointment to bring my vehicle in. I took my vehicle in at the scheduled appointment, unloaded the parts that were necessary for the service and started to proceed with the check in process with the service advisor. As we were beginning the service manager victor interrupted and stated he was not going to allow the service to be done. He stated he didn't want to be stuck with it. This was beyond frustrating and I do not recommend this dealership or service department. read more

Deceptive, malicious, predatory practices, well at least to those that are not trained or experience in such an environment, automotive sales. I took my larger SUV last week to get an oil change. This week I took my other SUV, smaller one, same brand, and similar drive train, just a non turbo. The service advisor quoted me a price, and higher than the larger SUV was last week. He said its because they have to order my cars filter. I said well, they had to probably do the same thing for the larger version of my car last week, so how can he still try to charge me more. He said its a special, or lets say a "magical" type of filter that needs to be orderd, and its different than the other SUV. I used to work in the automotive world, and as of recent, so I know its the same filter, and the larger SUV has a larger oil intake requirement. It seems that FORD of Chula Vista has a larger inflation rate than the rest of the country, specially because they order magical filters for customers and prices go up weekly. Its a shame to see such inconsistencies from one week to another, by a different service advisors, and it exploits individual motives. That means this place has a bad work culture, are not customer centered, and people should stay away from people that try to rip off customers. Well, they came across the wrong person today, and that's why I'm letting everyone know about how they do things there. read more

I'm really surprised to see bad reviews for this location that's now under NEW ownership. The owners did a fantastic job by bringing in new personnel who KNOW what they're doing. I went in to look at the new maverick and after not liking the maverick as much as I thought I would the sales team went above and beyond to locate a vehicle I would LOVE. I worked closely with Graciela, Cameron, Blail and Mr Ortiz in the finance dept. I ended up choosing a Jeep Wrangler and everyone made sure I was excited and over the moon with my purchase. They have a GREAT team at all the Chula Vista locations (Ford, Kia & Honda). I couldn't ask for a better experience. Thank you so much to everyone who helped me find my WOW vehicle!!!! read more