I visited Mossy Chrysler Dodge Jeep Ram after going to a couple of mechanics around San Diego who couldn't pinpoint the issue with my truck. I was also worried about being overcharged, so I was pretty hesitant at first. As soon as I walked in, I was greeted by my service advisor, Mo. He was very knowledgeable and quickly identified what was going on with my truck, which immediately gave me confidence that I was in good hands. I felt comfortable leaving my vehicle there for service, and everything was completed in a timely manner and at a reasonable price. The whole experience was smooth and stress-free. I will 100% continue bringing my vehicles here for service and highly recommend them to anyone looking for honest and reliable work. read more

I cannot recommend doing business with this dealership based on my experience. After purchasing my vehicle, I've had to deal with two significant post-sale administrative issues. The first involved a payoff issue that required repeated follow-up. The second has been my warranty cancellation, which I submitted on June 4. Despite multiple follow-ups over more than two months and assurances that someone would "look into it," I was left without updates or a resolution. The most frustrating part has been the lack of communication. I shouldn't have to repeatedly chase down issues that are the dealership's responsibility. Once the sale was complete, I felt like getting assistance became extremely difficult. I gave the dealership multiple opportunities to resolve this directly before filing a BBB complaint. I hope they improve their communication and follow-through so future customers don't have the same experience. read more

"Les voy a contar por qué jamás volvería a Moscy Jeep en Chula Vista. Yo fui con la intención REAL de comprar un carro a crédito. Me senté con el vendedor, me pidió información y me corrieron el crédito. Obviamente eso afecta el puntaje. Hasta ahí todo normal. Pero en cuanto llegó un Ferrari azul con varios clientes buscando un Rubicon 2026 personalizado... literalmente me hicieron sentir invisible. Más de una hora esperando mientras atendían a otras personas. Ni una explicación. Ni una disculpa. Ni siquiera el mínimo detalle de decir: 'Ahorita regreso contigo.' Cuando decidí irme, el vendedor todavía me dijo: 'Mándame tus talones de cheque.' Se los mandé. ¿Y saben qué pasó? Nunca abrió el mensaje. Al día siguiente llamé al dealer desde las 10 de la mañana. Me prometieron que me regresarían la llamada... Y jamás pasó. Tuve que terminar poniendo una queja con el encargado de finanzas porque sinceramente sentí una falta de respeto total. No me molesta que atiendan clientes con dinero. Eso es parte del negocio. Lo que molesta es que te hagan sentir menos por cómo te ves, por cómo llegas o por no bajarte de un Ferrari. Porque mi crédito sí lo corrieron... mi puntaje sí bajó... pero la atención desapareció. Y sinceramente, yo sí lo sentí como discriminación por apariencia. ¿Les ha pasado algo así en un dealer?" read more

Absolute nightmare of a dealership. A bunch of shady, dishonest people work here, and this guy right here was by far the worst one I dealt with. Completely unprofessional, disrespectful, and out of control. I wouldn't trust this place with a dollar. Save yourself the headache and stay far away from this dealership. read more

Mossy Chrysler Dodge Jeep Ram - Lunatic - Car Dealers Near Me - Chula Vista, California

Non stop issues since day 1 of purchase. From selling me a lemon that they say has no issue even though this Ram truck has shut down on me multiple times to taking way too long to do a repair which their advisor seemed to lie about completion time leading to loss of income and no loaner vehicle available. For this last repair I was told the part had come in closing on Friday so the repair would be done Monday at 10. I called after 2 to check the status only to find the advisor wasnt there and that the part just got there and wouldn't be ready until the next day. Why lie and say the part got there that Friday? Now I have to cancel another job and lose more income. As an aside, DON'T BUY RAM. read more

The dealership stated multiple times that they had a car when they didn't. The salesman use shady tactics to not only get your business but offer a terrible deal. Don't waste your time, go elsewhere. read more

Celeste and Alex in the service department went above and beyond helping with getting my car started by getting the battery installed out of curtesy. I will continue to be a customer receiving this type of customers service. Thank you! read more

Nice salesmen, Raul and Ivan are great and helped the car buying process feel smooth. I wasn't at the dealership all day. read more

Mossy Chrysler Dodge Jeep Ram - My new car - Car Dealers Near Me - Chula Vista, California

Would like to give a long update that is well deserved. After going a couple months without my radio I decided to give it one more chance and called and was able to speak to the service manager Victor and just explained. He gave me the same speech as the other guy but said to stop by and he'll give it a quick look. They' went above and beyond that and ended up resetting the radio . It was a long fight but it paid off and I think it's only right I come Back here to thank Victor and his team for giving it a go read more

Mossy Chrysler Dodge Jeep Ram - The error that occurred - Car Dealers Near Me - Chula Vista, California

Had the most amazing experience yesterday with my family meeting Willy! Made us feel so comfortable looking for my daughter's 1st car. Willy was actively listening to my daughter's wants & needs. Very patient, with such a good character. He needs to be recognized for his efforts!!! read more

Mossy Chrysler Dodge Jeep Ram - Meet Willy! Honest, kind soul! He's your guy if you're looking for Car, Jeep or Truck! - Car Dealers Near Me - Chula Vista, California

Dealt with Christian, was very knowledgeable , friendly and most importantly Honest!! Checked with many other dealerships that were so dishonest and pushy! Drove 70 miles to get there but was well worth it! The appraisal and financing people were also great! I highly recommend Mossy! read more

Zero Stars. Received an email at 11pm (they close at 8pm) last night stating a car I wanted was available at said price. Receive a text this morning from this dealer asking if I could be texted. Replied "yes." Then CRICKETS. Informed them we would be there at 10am. Checked listing at 8am (they don't open until 9am) and price had jumped up by 2K. I called and asked what was up with that since I had received email confirmation of the price. Conversation went like this: "Oh, I'm not sure why that happened. Let me check for you." . . on hold for a couple minutes. Then, "Yeah, here's what I can do for you." I say, "I just want to know why the price jumped if I was told it was available at the price you quoted me last night. I am not interested in "what you can do for me"" Salesman, "Oh, OK. Let me get my manager to speak with you." . . . ON HOLD for another minute or so . . Then, salesman says, "Yeah, my manager is busy but says that vehicle has been sold." So, between 11pm (3 hours after they close) and 9:30am (30 minutes after they open) the car price jumps by 2K and gets sold even after I told them yesterday we were coming to look at it and confirmation of the original price. And, the listing on several websites still says it is for sale!!! If you want a dealer that has morals and integrity, this is NOT the dealer for you. read more

Stay away from this place. They are not reliable or professional at all. I called them about buying a car, and they said it would be okay if I arrived around 5 PM. However, they sold the car at 2 PM while I was already driving there. Don't do business with these people. read more

Super disappointed in this dealership. We found a great car on their lot, confirmed it by phone and then drove 45 minutes from Encinitas to have our 16 year old son test drive his first car,; fully prepared to buy it for him - Julian lied to our face and our son was crushed. We won't be back - we will buy a car from the Hoehn family of cars in Carlsbad. They know how to treat their customers. read more

I take my jeep here for service. It's all I can attest to is my personal experience and with that said it's always been quick and reliably done right. Modesto took care of the recall and serviced the jeep at the same time. It was done as promised. San Diego Jeep club meets here occasionally for events and was recommended to me by a member what else can I say I'm happy. read more

Afraid to actually negotiate with a customer and provide the out of the door price. Lots of diversions and half truths. Much better dealers out there to choose from. read more

Called last night and made an appointment with Julian at 2:30 today to look at a car received a confirmation text. I received another text today confirming and asking me to text them when we were on our way. When we arrived someone went and found Julian. The very first thing he said to us was "Did I have an appointment with you?" He then passed us off to his "assistant" who disappeared for awhile and came back to say that their sister dealership took the car and did we want him to show us other vehicles. Classic bait and switch. There's a lot of Dealerships around. Go do business with them and save yourself a headache. read more

Bad experience with two of the employees there yesterday. I arrived and asked for Cesar the person I had an appointment with but Julian said he wasn't available and pretended to call him. Told me the vehicle I wanted wasn't available and kept offering me other vehicles I had no interest in, he even called another salesperson over to assist him but had the same attitude. They were rude, left us outside and overall just bad salesperson. I called Cesar myself and thankfully he told me to see Hector which was an amazing salesman, courteous and knowledgeable. Hector himself went to pick up the vehicle I had asked for since before my appointment.He definitely changed my experience. I give Hector and Cesar 5 stars. I hope there are consequences for the people who treated us so poorly. read more

I started out at Jack Powell. Read my JP review! I needed Jeep help. I was told my warranty ended in 60,000. Freak out, I was 80 miles until the end. JP was wrong! It is over that. . Ok. I called Mossy for help. I had a few serious issues piling up. I needed to get my Jeep into a competent dealer asap. Mossy (Craig? was a good listener. I got it to them the next morning. Fast forwards, they checked everything with the car. Ran it through system checks. Both batteries were not putting out causing electrical issues. Etc. i was worried about my sick Jeep. We love our Jeeps! They replaced both batteries. Checked lights, the safety check and tire air. Who does that anymore? I picked up my Jeep got on the freeway headed home. It ran like new! I was going 90 mph thinking I was going 70! Seriously. Do not underestimate batteries. Don't wait until you are stranded. They have a lot to do with how your vehicle runs. You likely only have one battery. My jeep has no other issues of a serious nature. Next time, at Mossy. We have items on the list for service. They gave me an estimate of costs. Everything was clear including getting a service video. Communications are excellent. They are tech savvy. Shoutout to Craig, Victor and Moe. Thank you. read more

I took my car to get serviced and the whole process was really easy, fast and efficient. Modesto helped me out and he did an amazing job, he is very helpful and does his best to accommodate all your needs. 10/10 recommend, thank you for your great help and excellent customer service Modesto. read more

Please choose a different dealership for service. They don't give updates, they don't meet deadlines and they arent managing their workload at all. Zero accountability , and even the service assistant cant be bothered to care. 3 weeks for a basic repair gone wild. Dont risk it, go somewhere else!! read more

I had a terrible experience with Mossy CDJR. They performed a Spot Delivery letting me take the car before the loan was finalized. When the financing didn't go through, they spent an entire month giving me excuses ad lies instead of returning my deposit as required by the contract. IVAN, ADOLFO and JON were extremely unprofessional and disorganized, when i tried to do the right thing and return the vehicule, they were hostile and refused to accept the keys, forcing me to keep the car against my will, They only agreed to provide my refund today after the DMV instigations Divisions Intervened. It is unacceptable that the only act when legal pressure is applies, Save yourself the headache and go somewhere else. read more

I brought my car in on Monday with an appointment at 1030am (to give them kudos, I was able to make the appointment that same morning). I was told, both over the phone and in-person, that the diagnostics would take up to two day. Given that I have two small children, I made plans so we could get around (school, sports practices, groceries, etc) for those two days with the understanding that it MIGHT take longer depending on the services that needed to get done. I had heard nothing by Wednesday around 9am so my husband called and they told him they were still running diagnostics on the problem but that they had done all 12 recalls and that they would call back before the 48 hour mark. They didn't call back. I called back at 12pm that Wednesday and they said they still didn't have the diagnostics done, that they were STILL working on the recalls, and that they would call back. We got a call back at 4pm telling us they would need more time for the recalls and diagnostics and that they would need to keep the car for another day. At this point the car has been there for 2.5 days and they still couldn't tell us what was wrong with it. I scrambled to get a loaner car for another day. On Thursday, they finally sent the diagnostics which only included oil change, tire change, filter change and a bunch of other maintenance things that had nothing to do with why we brought the car in. In addition, they needed the car for another day to fix one last recall. At this point we pick up the car and said we'd be back next Tuesday so they can do the recall. They did waive the diagnostics because it took longer than 48 hrs per the ad on the website below. We took our car in for two reasons, which I stated both in-person and over the phone when I dropped of the car off on Monday. The urgent one was that the gear knob kept locking and wouldn't let us drive the car. On two occasions, within a week of each other, we got stuck either at school drop off or before heading to school. The second reason was that our phones were not being read by the computer so that we could use navigation systems, car play, etc. - the phones would only charge. In their diagnostic report, they stated that the problem could not be replicated. So they thought the recalls had fixed everything. When we pick up the car, the gear knob was working fine but the computer was still not reading the phones. When I took my car back in on Tuesday, for the last recall, I asked about the phone and they said they had only checked that the phone charged. They NEVER checked if the car was reading the phone so we could use the CarPlay (navigation, music, etc). They then stated that if I wanted to get that checked out, THEY WOULD NEED TO RUN ANOTHER DIAGNOSTIC THAT WOULD COST $275! They lied about having finished the recalls, they lied about running the diagnostics, and they lied about the timeline. I ACTIVELY DISCOURAGE anyone from going to Mossy Chrysler. read more

Mossy Chrysler Dodge Jeep Ram - Car Dealers Near Me - Chula Vista, California

I had a great experience here. I went in to check out one of the Chrysler used car and want to trade in my car. They are all very nice and I didn't expect to take a car home that day. They worked around number and make it happens. Very great customer services. read more

First of all I want to thank Josep Berger for making my dream possible! He got me in the car I wanted in no time. Fast and easy process, Sami the GSM was great as well very helpful and informative! read more

Mossy Chrysler Dodge Jeep Ram - Car Dealers Near Me - Chula Vista, California

The manager Sam was so knowledgeable, helpful and kind. He went above and beyond . Great Team!! Thank you

Serious lack of customer service. Multiple Phone calls went unreturned - even though service rep promised to call back the same day. They claimed they couldn't locate a part for several months but I was able to source one from another dealer within 1 hour. I was charged for part not needed and an oil change that was not requested as it had been done the month before at another dealership. It was very frustrating as Mossy claims to pride themselves on customer service. read more

Good salesmen. Bad product. Hid the issues on the 2022 Dodge Ram. Has never worked right after repeated time spent in the shop. Wish they were straightforward. read more

Don't waste your time at this dealer. They claim to be a Carmax authorized dealer, and spent more time trying to pretend my car wasn't worth what Carmax already offered me. When I said I wanted to look at the numbers and they said okay, but then walked away and never once turned on the computer. I have outstanding credit and have already done the math. I am well educated on the current rates and use my own bank. They walked away from me a couple of times - and since I don't play stupid car salesman games, which I wanred them NOT to do - I left. Someone else will get my business, but it won't be these jerks! read more

This is for their service department, specifically VIctor. I've been putting off a couple of recall services on my Jeep Wrangler, finally called Mossy Jeep and made an appointment. This recall update was a 6-8 hour process, and Victor assured me I would be able to pick up my vehicle later on the same day. Dropped it off in the morning at 9AM, and picked it up later on that day at 5PM. Mossy paid for Lyft ride to and from the dealership as well. Overall I could not have asked for a smoother process. read more

I did a nationwide search for a Z71 Tahoe, and found several, Pedro reached out to me and was extremely knowledgeable about this used car, he responded instantly within minutes, and understood how busy I am, he walked me through the process from start to finish, gave me a great deal and had it detailed and Ivan delivered the vehicle at 7pm on a Friday night to my house. Wow. In the finance department Kalen went above and beyond to get me a great rate and communicated with me through every step of the way. I could not recommend Pedro, Ivan and Kalen any more. 6 stars!!! read more

Mossy Chrysler Dodge Jeep Ram - Used Tahoe - Car Dealers Near Me - Chula Vista, California

Been trying to call Sales service and parts to get through the parts every time I call it goes to a voicemail box. It either hasn't been set up or is not accepting any messages. This is my fifth or six call. The only people I can get through to is Sales. I'll find another Chrysler Dodge ram Jeep dealership because this one obviously has big problems. read more

I imagine that for an oil change or something simple, they might be okay, but my Jeep was hit and my bumper and some alignment parts needed to be fixed. This dealer was conveniently located near my work. They said the work would only take a week. It took about a week for my insurance to approve the repairs and I also had them change my oil, as I still had free oil changes. Then the problems started. They received the check from my insurance about one and a half weeks after I dropped my car and they misplaced it. I saw the work order and the amount of hours means they just kept putting my vehicle on the back burner. Probably to take in same day work. It was so bad that 3 weeks in, I was conveying to them I only had 30 days of rental that my insurance would pay for. Well, they took an extra week after that. Cost me $300 more in rental. Plus it still wasn't done. I had to go back 3 different times to have them put in missing parts and replace an undercover I noticed was removed and I was never told about. I had to send them a picture to prove it was on there before. Also, as I mentioned they misplaced the check, so I had to pay the bill on my credit card in order for them to release my car. I then had to get a check from my insurance and cancel the previous, which they later found. A truly horrible experience. They were nice enough, but never really took all they did wrong and how much money, time and frustration it caused very seriously. I went to Jeep so my vehicle would be repaired correctly and professionally. Absolutely not the case. read more

It's been a month since I bought my car and what a month it's been! Mossy is not my local dealership, and yet I travelled 100 miles in an Uber to get there because of the initial customer experience I had from Emir who not only called me back after I enquired about this sick blacktop R/T at a STEAL of a price I just saw on the Dodge website, but he went above and beyond to show me what I wanted to see without being gross and pushy about it! I was stuck between the R/T and the Scat Pack, and instead of pushing me to take the more expensive car like most dealers have nearby, he was in tune with my needs, sent me videos of the starts, popped the hood for me each time and I just knew I was buying a car from Mossy, just not sure which one. His willingness to even send me videos instead of pushing me to get down there first was enough for me to actually want to get down there. I ended up with the R/T and it was the best decision ever and I'm grateful to Emir and then Sami for letting me come to that decision naturally. I hate the feeling of being pushed into something and I got that from local dealerships in OC, and Mossy never made me feel that way. The purchasing process with Ivan was a breeze and throughout the deal, Sami was also incredible. I didn't know what PPF was until Sami told me about it - I looked it up, and within 7 days, I had wrapped in PPF and it was the best thing I did to my new car. So all in all, my experience buying from Mossy was an elevated one right from the start, and long after the purchase was complete. I wish I could give more than 5 stars, but heading to Mossy was sooooooooooooo worth the Uber and then the drive. I will travel for a job well done. read more

My buying experience was great, Julián is an amazing salesperson, JP the manager has been great, I'm a first time buyer and couldn't have been better at understanding my needs. read more

Terrible service. Bought from them a year ago and have had nothing but negative interactions with every person I've spoken to. They didn't have enough oil in the car when it was purchased, tried to bring it back for service and was gaslighted and spoken to rudely at every turn. They registered the vehicle incorrectly and when I tried to call to get them to correct the title they gave blatantly incorrect information and argued with me. Stay away at all costs. read more

First they installed incorrect tires which they did fix, but they then stripped the lug nuts extremely bad on my wheels during the tire installation process on my vehicle. read more

Took my Jeep in for a warranty AC repair and warning light issue 3 times. Service is awful. They returned my Jeep with all of the lights disconnected and the warning light still on. When I called about my lights they said we do not reconnect after market lights so now none of the lights that I had working work. Go anywhere else but Mossy. read more

i had a good experience with them! for a first timer ! thank you to manny had excellent customer service and guided me through the right choices ! im very happy with my choice read more

WEIRD DEALERS!! BEWARE I really wish I could give 0 stars. SAM is a MAJOR liar. The dealers are so desperate, they give you false promises "out of good faith". Don't trust these guys. They lose more money than they make. Biggest L holders. Thanks SO MUCH Sam. Lost so much business on 2 cars LOL. read more