I've attempted to dine at this Chuy's location at least six times, and unfortunately my experience has been consistently disappointing. About half of those visits were in the bar area, where the service has repeatedly been less attentive than what I would expect from a full-service restaurant. Because of those previous experiences, I specifically requested a regular booth during my most recent visit. I was told that the bar area was the only section available and that I did not have the option to sit elsewhere. When I asked why, I was informed that they did not have enough servers to open additional sections. I certainly understand that staffing challenges happen, and I appreciate the employees who are working hard. However, from a guest's perspective, it's difficult to understand why a restaurant would continue seating customers if it does not have sufficient staff available to provide a reasonable level of service. Being told that my only option was to sit in an area where I have repeatedly received poor service, or leave, was disappointing. What makes this even more frustrating is that it feels as though the situation might have been handled differently if I had arrived with a larger party. As a single customer, I felt like my dining experience was being treated as less important. My intention is not to criticize the staff personally. Everyone I interacted with was polite. Rather, this seems to be a management and staffing issue that directly affects the customer experience. If certain sections cannot be adequately staffed, it may be worth re-evaluating how guests are seated and communicated with, so customers don't feel forced into an experience they have already found unsatisfactory. I enjoy Chuy's food and would like to have a better experience in the future. Unfortunately, based on my repeated visits, this location has not consistently delivered the level of service I expect when dining out. read more

We are visiting TN from Salt Lake City and checked in at the Marriott CY across the street. We were delighted to see a colorful Tex Mex restaurant to have dinner and margaritas steps from the hotel. I truly enjoyed their large bowl of homemade chicken tortilla soup, the herbs and broth hit the spot and the flavors were delicious! My husband enjoyed their large portion enchiladas, the sauce was very tasty with a smoked flavor and I tasted the authentic Spanish Rice on his plate it too was delicious! The service is welcoming, excellent, friendly and they served us quickly, our meals served nice and hot which is much appreciated. The decor is fun decorated with Elvis Presley photos that he signed and with other music artists! read more

See all

On a recent trip to Brentwood for work a few of my teammates and I decided to head to Chuy's (an absolute favorite of mine) for dinner. This was my first visit to this location. From the outside to the inside, Chuy's is themed very well. It's colorful, has a shaded waiting area outside, and as you approach the building you get drawn into the experience. The inside is just as vibrant as the outside. There are also multiple dining areas, and the building is much bigger inside than it looks outside. Our server was Nichole (or was it Nicole?) and she was AWESOME. The staff is constantly in motion here, and one of the cool things they do is provide your silverware in a sealed paper bag, ensuring that is has been cleaned and sanitized. Chuy's tortilla chips are amazing...no, they're fantastic...no, they're OUTSTANDING. Thin, light, and crisp, and freshly made. I've eaten chips in (and this is not an exaggeration) hundreds of Mexican restaurants. These are THE BEST, hands down. They have a (I'm guessing) sour cream based jalapeño salsa that is out of this world delicious. I ordered the steak burrito, and I was only disappointed when I was done with it. :( It was amazing, and the steak was cooked like it was in a contest. I'd have taken a picture, but it would have meant waiting to start eating it. Chuy's is also not afraid to use spice, and the steak burrito was definitely my idea of perfectly spicy. Nicole (Nichole?) was great. She visited frequently to make sure we had what we needed and to make sure things were going well. My first visit to this location was great and since I'm routinely in Brentwood, I will will 100% visit again! read more

See all

This spot is about as TexMex as you can get . They have a lot of options on the menu. From enchiladas to tacos to taquitos nachos you name it it's probably on the menu. As I was reading, they seem to be most famous for the burritos that are very large. I am an enchilada lover, so I opted for a platter that had three different enchiladas. One was cheese and onion. One was beef and one was chicken. Each of the three were served with different sauce preparations . You have the choice for sides between two rice options, Mexican rice or green chili rice. I opted for the green chili rice since I have Mexican rice all the time. The green chili rice was a little bit on the dry side . The flavor of the enchiladas were good, not great. It was a bit greasy in the tray . It was served along side refried beans that were flavored perfectly. I did order takeout as I was staying in a nearby Nashville hotel, and didn't feel like the dog and pony show of dining alone. The one thing I can say is the portions are enormous. They also on the top of the bag put a bag of chips that would've fed a family of four. They also give you some salsa options. It came hot from the delivery driver . I definitely would try this place out again if you're in the area and looking for the Tex-Mex vibe. All in with delivery from Uber eats it was $27. This is definitely affordable option for takeout. read more

Surprised by the number of low ratings this Tex-Mex chain in Brentwood receives. Maybe my experience was an outlier. I am a musician who tends to spend two or three days using Brentwood to stage gigs in the area. I'm not a chain type of guy, but on the road, sometimes you have to lower your standards. With so many places in this area are crazy busy, I was looking for something close to my hotel for lunch, as I had a gig that night and it was the middle of the afternoon. I sat at the bar and the waitree waiting tables was also running the bar during this post-lunch period. I thought, "I wonder how this will go." No need to worry. As soon as she took care of one of her tables, she got me a great Bloody Mary and gave me a menu I was in the mood for nachos as I hadn't had them on the trip. The loaded nachos with chicken were hearty (I had leftovers for later), the chips were fresh and the salsa and guacamole were tasty, as was the chicken, sautéed just right. My waitress was outstanding. Though she was busy, she made sure I had what I needed including a beer to cap my meal. I'd definitely give this Chuy's or another location a go in the future! read more

The service was ok. The food was ok. The atmosphere was ok. You get the picture...it was ok. Not good enough that I would look for one in another location or for it to be my first choice here...but better than a drive through. read more

Really haven't had Chuys since we left Austin... been about two years. This location was pretty close to where we were staying so it was super convenient. The chain certainly remains the same though. Even with the two year hiatus it felt like we had never left. Like a daytime soap opera we had not watched in 2 years we were still able to pick right up where we left off. The place was busy and our server was hopping but she never missed a beat. I love the queso and the salsa here... I could dine on nothing but the chips and salsa just about. My wife loves the guac... so we ordered it all. It was as remembered. We all ordered our old stand buys... tacos for my youngest, flautas for my oldest, fajitas for my wife and I got the enchiladas... they were all good but honestly a little less good then we remembered. Chuys is a good place to eat... we still like it, but can't say we are longing for it any more. Maybe another two years... read more

Chuy's - Mexican Near Me - Brentwood, Tennessee

See all

This location has the poorest staffing. And the employees they have are extremely rude. After meeting one of the managers, I understand why. The worst is the bartender. Ugh, the attitude. If you want average food with poor service, this is your place. Not for me anymore. read more

We entered Chuy's at noon and no one was at the hostess station... we waited 10 minutes and someone finally showed up. Way understaffed and it definitely showed in the service. We were a party of 5 and 2 were given the wrong order twice. We finally just said we'll eat whatever you brought since half the party was done eating. Unfortunately our waitress could be the best server in the world, but being understaffed reflected very poorly on her and her tip. We won't be back. Don't make your customers endure your understaffing issues. read more

Service was okay. The food is also just pretty good. I definitely prefer more of the local ratchet Mexican restaurants more. However, I do like the amount of food you can get for $16-$18. Vibes are also pretty good. read more

I frequent the other chuy's location in Franklin, so this was my first time at this location, so I know what to compare it to. The service was quick, waiter was friendly, and food came out lightning fast! The restaurant needs a refresh! Decor and seating are tired and not welcoming. It doesn't have a warm, inviting feel AT ALL. The bathrooms need a deep, deep clean, as does the restaurant. The booths are very comfy, but outdated-looking. Food was hot, tasted great, but portions were noticeably SMALLER than the other location. We always have leftovers, but the protein was much sparser. My water was also WARM water, weird. I would highly recommend the manager caring a little more about how his servers and staff 'appear'. Most of them looked unkept, unclean, and this always makes customers feel their food may not be handled with the utmost care. Not having greasy hair as a server, bus-boy, or staff is necessary! read more

The service was fantastic! Our waitress was so friendly and made the experience great. We got a few drinks and some small bites. It was all delicious--Mexican food with an American twist. read more

See all

Amazing as always. Quick service with great food. Chuys also has the best margaritas hands down

The food was excellent and we had a great server! The music and lighting was great. I would recommend to anybody.

Sergio was such a good waiter! He made sure we had everything we needed and was a fun super nice guy! Def made the experience better than we've ever had the previous experiences. Food was super fresh and the vibes were not bad for as busy as it was! Everyone seems like they are doing their job!!! read more

I order chicken quesadillas and a side of rice and EVERYTHING was dry. the chicken was dry, the cheese was dry, and the rice was so dry I had to drink water to put it down. Our server was great though and thats the only reason im not giving it one star. read more

Food is cold. Tortillas are hard. We had the fajita chicken tacos and the ground beef tacos. We have been several times and it has been the same story so we quit going for a while and decided to try again. It was good the next time but not now. Really disappointed. Maybe we should try later or the cool springs one might be better. Ugh. read more

Used to be incredible but ever since they sold to Darden, they changed all the recipes. Now the beans and rice are flavorless, the tortillas are rubbery, the tres leches tastes frozen, the salsa isn't the same...mega corporations doing what they always do: They buy a successful chain, cut corners on food costs and quality control to increase their profit margins, then throw their hands up in disbelief, wondering where all the customers went‍ read more

I've been fairly close to the opening of the place... it's got some hiccups ongoing, food was close but not quite what was expected based on other Chuy's experiences. I suspect it will get significantly more solid in the coming weeks and I'm not going to nitpick about starting. So, average review, it was ok, I suspect it will be good. Not quite a great, not quite a meh, and plenty to work with. read more

Chuy's - Thin chips - Mexican Near Me - Brentwood, Tennessee

Ew, just ew. I have given up on Chuy's. I used to think it was just certain locations but they've all gone way down hill. It honestly tastes like they microwave all of their food and nothing tastes fresh. Really wish they would get their shit together because it used to be good. read more

We love the chips and creamy jalapeño. I love their steak burrito and the wife gets the taco salad with fajita chicken or the chicken fajitas. My son gets the tenders and fries. Service with a smile in a nice, clean environment. read more

Izzy was our server, and she was/is excellent! Very attentive and kind. Checked several times without being intrusive or annoying to make sure we had enough to drink and that the food was good. The food!! So, so good. As a New Mexican native it's nice to be able to get authentic Hatch green chile! The ground beef in my enchiladas was seasoned to perfection. Izzy! You will do great things. I so hope you get into grad school in Santa Fe! Best wishes. read more

Ordered chips and guacamole. Got home and no chips in bag. Ordered Southwest egg rolls and they tasted like spoiled rancid oil. Very gross. Called and held to talk to someone. No one ever picks up. Cuts off after so long of holding. Tried 6 times. Done with this place. read more

My recommendation would be to sell to someone who could start a genuine Mexican restaurant. The food was not good. I got the soft tacos and the ground beef tasted like it had been rolled in seasoning for months before serving it. Service was ok. Ambience was neat but only if you aren't claustrophobic. . read more

We love the Brentwood Chuy's location off Old Hickory. The staff is friendly, the food is consistent and also comes out quickly.

The tacos were awesome! Korin was great! Make sure you get the queso appetizer with all the fixings read more

Chuy's - Taco & Enchilada Combo - Mexican Near Me - Brentwood, Tennessee

My wife and I ate dinner in the Brentwood Chuy's yesterday. The place was bright on the outside and the staff was welcoming inside. After we were seated, we were presented with a menu and a bowl of thin chips. For an entree, I ordered the beef & cheese Burrito. Plenty of beans, but the beans were hard to find, The Burrito was accompanied bytastless Mexican rice. My wife was served a watery Margareta. Here dinner was the Elvis Presley Memorial Combo. There was much food that she had to take part of it home. She doesn't seem to be in any hurry to finish it. We each ordered a tres leches for dessert. I expected a piece of white cake, filled through and through with the three milks and topped with whipped cream. I got a "tres leches" that was white cake, all right, but with milk on the exterior of the cake only and topped with caramel sauce and strawberries. A dice dessert, whatever it was. For rating time, the overall appearance of the restaurant and the friendly, welcoming attitude of the staff get high marks. On the other hand, while some of my food was fair, the rest was awful. The food isn't bad enough to deserve a two, so Chuy's gets a three rating. read more

Only my second time here. Really started feeling the restaurant "chain" experience. Everything was... just okay. But nothing stood out, either good or bad. read more

Had home delivery while visiting daughter and her family. Wife loved her beef fajitas ..I did not like my enchilada plate and taco..very dry and d disappointing..Fair reviews from the rest of our family. Will pass on this place next time..too disappointing from our first and last visit (in restaurant another location)..home delivery didnt live up to our in restaurant dining. read more

We were seated right away. Greeter was very nice and gave us the name of the server. Server checked on us regularly and very nice. Food was good...consistent. Drinks were good. Only complaint, we both were cold but other than that it was good. read more

I keep giving Chuy's Brentwood five stars. It's very reliable. The food is always good, the service is always great no matter how few days our server has worked there. It's steady! It's our go-to when in Brentwood! read more

To be absolutely honest I'm not a big fan of Mexican food, but there is one dish I'm always up for. The great big stuffed burrito with green hatch Chile sauce at Chuy's is absolutely delicious...and BIG. If you are going to try Chuy's be aware they stay busy but it is always worth the wait. Service is great and the atmosphere is casual and pleasant read more

Went with some friends, a group of 6. Service was a little slow, asked for refills, they never came, chip refill took until the meal came. The food was good, the group was happy with the flavor. The salsa was too hot, makes kids cry. The guacamole was small with very little avocado. Uncle Julio's next time. Oh, and Joe says, "I am sorry for what I said when I was hungry." read more

This is almost comical; for about $15 after tax for a chicken quesadilla you'd just assume it'd be more chicken or better quality in general. Don't know if it's just this location, but there's definitely a decline in quality and service. Don't recommend. read more

Chuy's - Cheese Quesadillas** - Mexican Near Me - Brentwood, Tennessee

See all

i'm in the service industry so i have patience & understanding but the service here was awful for a sunday afternoon when they weren't busy. our server took 10 mins to greet. let us go without chips until i had to get two other people's attention. didn't prebus. didn't fill up waters. the food came out cold. & we were her only table... read more

A very nice family & kids families economy and respectfully staff restaurant in Brentwood read more

See all

We walked in and we were greeted by two hostesses. One stared at the wall and the other just stared at us with a blank stare. When we asked to get a table she acted annoyed and walked us to the table and dropped the menus and left. The waitress may have been worse. It was literally the worst service....food was pretty good but not worth being treated like garbage Would rather give someone else the business. Ambience was nice. Outside seating was the only positive of the evening. I'll give it one star for that. read more

Great food and nice people. I really enjoy the tacos and the queso. Highly recommend for anyone looking for a fun night out!

Had many meals at the original Chuy's in Austin. Nice to have one just as good here now. We had a very nice comfortable, leisurely delicious Saturday lunch, and our server, Korin was a breath of fresh air. We've decided to make this a frequent lunch spot, and go when she's on duty! You can't miss with the Tex-Mex or Hatch Chile sauce, by the way. read more

Decided to give Chuy's a try since it is located across the street from our hotel. Walked in around 5:00 and took in the funky Disneyland decor and lots of families with small kids which gave it a Chuck E Cheese vibe. My husband and I are in our 50's so not what we were looking for, but thought maybe the food would make it worthwhile. Unfortunately that was not the case...very bland, cookie-cutter Mexican food. We did enjoy the complimentary chips, salsa and ranch dressing (weird...is that a thing?), but would not go back. read more

Chuy's - Comida Deluxe - Mexican Near Me - Brentwood, Tennessee