My husband and I purchased our first home in March/April 2026. We started the process intending to…read moretake things slow, but quickly found our ideal home within days of securing our realtor and needed preapproval fast. As veterans, we initially pursued a preapproval through USAA, but unfortunately didn't receive the level of follow-up we expected. Our realtor recommended a few lenders, and Brendon immediately stood out. Not only was he quick to act, but he was personable and genuinely invested in helping us from the very beginning. As first-time homebuyers, we had a lot of questions, and no question ever felt too small. He took the time to walk us through everything in detail, whether it was a quick 10-minute call or a longer conversation. He was incredibly responsive (often replying within hours) and set clear expectations throughout the process. As veterans, it meant a lot to work with someone who truly understood the VA loan process and could guide us confidently. One thing that really stood out was how he supported us when we submitted our offer. He personally connected with the seller's side to vouch for our financing and strengthen our offer. We truly believe that level of advocacy helped solidify our offer being accepted. The transition between Brendon and Josh on the Neighborhood Loans team was seamless, and both of them checked in regularly to make sure we felt informed and supported. Their level of service made what could have been a stressful experience feel smooth and manageable from start to finish, and we were able to close on time without any surprises. Bonus points for the handwritten notes, thoughtful closing gift, and the personal touches throughouht. They truly made the experience memorable. We would recommend Brendon and his team to anyone, especially first-time homebuyers, without hesitation.

Jeanne Gorey was my loan officer during the refinancing of my condo in April 2026, and I absolutely…read morecould not have been more pleased with the experience. Her knowledge of the lending process, attention to detail, and commitment to customer service were evident every step of the way. Throughout the process, Jeanne was always available to answer my many questions, and to explain the various stages of the loan. As we know, refinancing can be a complex and sometimes stressful experience, but her professionalism and communication made it much easier to navigate. I always felt confident that the process was on track and that I was well informed about what to expect next. For anyone looking for a loan officer in the Chicago area, I would highly recommend Jeanne. Her expertise, responsiveness, and dedication to her clients are second to none. -Paul L.

Brian was awesome to work with. He understood our concerns and made sure we felt comfortable with…read moreevery decision. As first time home buyers, we were skeptical and new to the whole process but we felt like we were in great hands working with Brian. He's very nice, easy to talk to, knowledgeable and genuinely excited for you.

Ironbank Mortgage helped make the home buying process simple and organized. They worked with me to…read moreensure that I was comfortable and informed about every decision. I couldn't have asked for a better experience. I highly recommend working with this company.

I feel like I need to invite Patrick to the wedding for starters. He was very helpful through the…read moreentire process and was very patient with me being a first time home buyer. Response time was typically within minutes of my email and was always welcome to a call or text. He takes the time to explain clearly and make sure I understand. I could not be happier working with Patrick and I will be sure to refer all my friends towards Patrick.

Patrick was amazing!!! We had issues at closing and he stayed late to make sure that everything was…read moreworked out with my family's new home. I would recommend him to anyone.

William Chu (Bill) met with us on a Saturday and went through the ins-and-outs of the home buying…read moreprocess from the financing end. Bill was completely up front about how he would bring together our application and financials to Underwriting. I have to admit our financials were complicated; 2 company businesses, several auto loans and our current house that has a mortgage but we're going to rent. Bill was super responsive initially and remained that way throughout the entire process. He is very knowledgeable in his field and was always able to quickly answer any questions we had for him. He made us feel like we were his only customers. Bill kept in line the Realtors, Attorneys, Sellers and us the Buyers. He made sure everything was moving along. He was in constant contact via phone, email and even Texts! Bill and his Team got us to close and we will be forever grateful. I would highly recommend him if you're looking for someone who is detail oriented and efficient (which, why wouldn't you be?)! Thanks Bill and your great team!!

Dan and Megan helped us with our mortgage and they were amazing to work with. They were helpful,…read moreresponsive, and professional through the whole process. At our closing the realtors and attorneys all mentioned how much they like working with them.

Mike assisted in the purchase of our first home over the last few months. We were under contract in…read moreDecember but did not close until February, Mike remained communicative and informative throughout that entire timeline. This being our first purchase we had no idea what to expect, having met with Mike before we even made an offer we were educated as to what to expect in the process and what Mike and his team offered us. We felt far more confident from that initial meeting and knew we had the right team behind us. Throughout the process Mike kept us up to date regarding interest rate movements and helped us secure a very good rate. He answered our very specific questions, was incredibly timely in his responses back to us, and calmed any nerves we may have had. I highly recommend working with Mike, if you are looking to learn about the mortgage process give Mike a call, you will not be disappointed.

The Facchini team supported us from day one - educating us on the process of home buying and all…read moreconsiderations we should factor. We shopped rates and they were able to match the most aggressive rate for us. On top of that, their communication is always immediate, which was a huge factor for us getting an offer accepted and closing with speed. They also offer Cash Guarantee options (if qualified) which made our non-cash offer competitive against those that were paying cash. All around we have had a great experience working with Michael's team from the start through close. Thank you!

We worked with Larry and his team for the purchase of our first home; we were very pleased with his…read morewillingness and devotion during the process. The team at Prospect is extremely committed to taking care of the customer which made entire process very comfortable. We closed in 30 days, and could not have done it without Larry, Cory, and everyone at Prospect. We would definitely recommend Prospect & work with them on future deals.

I would give no stars if I could. My boyfriend and I are looking to purchase a house. We were…read morereferred by our realtor to Jesse Byrer. After having lengthy discussions with him about our personal information, sending all of the documents he requested to his very flighty and clueless assistant, and further discussions about what he thought we could get approved for, it has been months and still no pre-approval/pre-qualification letter has been sent. This is after numerous request attempts. A waste of time. Maybe because we are only looking to buy a 300k house is the reason why he doesn't have time for us? Not worth his time? Either way, I wish I would have known this because we wasted a lot of time getting documents to him and his assistant with NOTHING (and I mean nothing) in return. But I am a true believer in the saying that "things happen for a reason" because after receiving no responses and dealing with an assistant that acted so confused about our simple loan, we asked around and were referred to another company. Had a pre-approval letter in our email within minutes of getting off the phone. I still receive junk email from Jesse. And for what? He didn't help us with anything so why am I still receiving advertisements from him? Don't waste your time like I did.

Mohammed was great! We were first time homebuyers and had no idea what we were doing... He was…read morepatient in explaining how things worked, he was much more helpful than other lenders we spoke to. Would definitely recommend!

Mohammed was fantastic to work with. Top notch every step of the way from his market insights and…read moredeep knowledge of the industry from years of experience. Easily has the best rates around. Would highly recommend working with Mohammed as you won't regret it!

Roger's a client of mine. Let me summarize what other people say about him: "He is extraordinarily…read morepolite, courteous and best of all, knowledgeable! I would highly recommend Roger for your financing needs! Excellent service! His attitude, attentiveness and genuine concern for my success were unmatched and because of that, I will never deal with anyone other than Roger. He made my refi a breeze. He went beyond the call of duty." He's been helping families with mortgages for years and he's seen it all so I know he can help you! So, if you want a local lender with competitive rates AND you want your loan to close on time then read the other great reviews he has and give him a call.

Roger is the best! Very knowledgeable and willing to answer any and all questions. We will…read moredefinitely use him again for any future mortgage needs!

I had the most wonderful supervisor. She was magic to me. I called her every month and I made a…read morepayment. She checked my account and made sure everything was always in order. She made corrections if needed. It took a lot to get to her but, once I did her customer service was exemplary. I can't rave about her enough. We had a beautiful relationship over the phone. This is so important in the banking field to build up a relationship. This also ment so much to me. Now, Freedom Mortgage sold me to a mortgage company called Selena Mortgage. I was with Freedom Mortgage for almost 9 years. Nobody understands this including the supervisor that helped me monthly. Apparently Freedom Mortgage does not do their homework to make sure their customers are moved to a reputable company. Selena Mortgage is a disputable company that has less than one star rating. The reviews that I have read is all true and horrifying. I received one letter from Selene Mortgage that was contradictory. I immediately set it to Freedom Mortgage. Anyone who would read this would see a big red flag. Freedom Mortgage did absolutely nothing. It went to my supervisor who sent it to her supervisor.They just do not care and swept this under the rug as if it did not exist. This is my home that we are talking about. You do not play games concerning a mortgage. They brushed this off as if it was nothing. How does a mortgage co. do this to any of their customers? This is now the last week of February. How do I pay my mortgage? I i have never received a coupon book or an acct. number. There is no customer service and nobody to talk to with this new mortgage co. I am sure they are in touch with people there. I am sure they have phone numbers that would help and they do not. I will tell you as soon as Selene Mortgage gets information about you, they start with the robo calls which are illegal. I have blocked them. Nice welcoming, right. What does one do when your old mortgage company does this to their customers? It is beyond emotional and heartbreaking. I have never seen such an I don't care attitude from the higher ups in this company. They leave you hanging. How they sleep at night is beyond me knowing how they hurt so many and literally destroy their lives. It is unconscionable especially in this economy. Are they that out of touch with reality and the real world? It is beyond imaginable how Freedom Mortgage does this. How does one get back to them and away from Selene Mortgage?

The team here at Market Place Mortgage truly have you at mind and are one of the most upfront and…read moretransparent companies I know. Everyone works hard and they treat you like family. I worked with Gavin the owner numerous times and he's always been available to answer questions no matter the time. I've also recommend several friends to him that have closed deals and found this company truly of value. They will help you make you home dreams come true and make the process so easy. I highly recommend them for your mortage needs!

Let me start out by saying Thank you, Gavin, for all your dedicated help and countless emails I…read moresent you over these two years.  My husband and I started working with Gavin roughly two years ago, wow did we not really know how bad of shape our credit and financial situation was until meeting with Gavin. Gavin assisted us with developing a plan to achieve our goal of being a homeowner and also understanding how to pay off the house in a 15-20 year time frame vs. the traditional 30-year loan. I would have never considered it, but when he ran the numbers on a few houses to show us the price difference, it's completely the way we will be going. Sadly, we have relocated due to our job to a state where Gavin can not be our lender at this time, but I would never be in the position to purchase our dream home without his dedicated guidance.  Take the time to listen and take notes when talking with Gavin, you will come out ahead of the game just like we did, you have to remain focused! Gavin also set us up with a credit repair company that was amazing, they rocked it with getting mistakes corrected or even the deletions that were old that were still impacting our credit score. We are now in a position to purchase a house without having any PMI!  Gavin, Jereme and I appreciate the service you provided to us from the bottom of our heart! Keep up the good work and your passion for helping others is your true character.