I have closed over 40 transactions in my 5 year career as a Real Estate Agent and have never experienced an Escrow company as unprofessional, unethical, rude and combative as Cimarron Escrow. During our transaction there was a delay receiving the tax clearance from the County. The Escrow Officer and CEO/Owner refused to utilize a solution used by many other Escrow companies but instead chose to delay closing for almost two weeks. I will NEVER use this company again let alone recommend them. If I could give minus stars I would. read more

Great customer service! Always answered their phone and was available when needed. Will definelty be referring to friends and family!

Highly recommended especially if it's under Tara N. Pinon's team. They are very professional and always on time.

Excellent service by Denise Munson at Cimarron Escrow! Highly recommended on your closings read more

WORST ESCROW IN THE HD! I am a Broker with over 35 years experience, and unfortunately, they failed to meet my expectations! I went by the recommendation of the Selling Agt. on this 550K purchase transaction. Not only did this escrow Officer, Rachel Gordon, make 1 error but had to ask her to make several corrections and revisions on initial instructions, also she failed to respond to my calls & some urgent/important emails! Very Bad/ poor communication! I would not recommend using this escrow... read more

Very professional and knowledgeable staff as they walk you through the process, answering questions days later after you've signed the documents and received your funds read more

If you are looking for a escrow company that will take care of you and close your deals, use Cimarron escrow today! I have worked with Rachel and Camaro and closed many deals successfully in the past years. I will continue to use them and refer them to family and friends. Thank you so much read more

This is the third time I've had to use an escrow company and decided to go with Cimarron Escrow. I had an excellent experience from start to finish. Everything went by very quick and smoothly thanks to Rachel:). Would definitely recommend !! read more

My fiancé david sanchez canceled out of a house in escrow, and it's been a month and we STILL do not have our escrow deposit! They are now ignoring our phone calls and we now have a lawyer involved. Word to of advice AVOID THIS COMPANY like your life depends on it! read more

Cimarron Escrow Inc. is the Best Value Escrow in town, Rachel Gordon is the Escrow Expert Officer, fast processing, easy ,smooth & accurate, highly recommend . read more

This company provides lovely service, is always on time with profesional employees. Would definitely recommend if you need to buy/sell or even refinance! read more

This is by far the worst ESCROW you can imagine. They don't pick up the phone call, and if they do they transfer you to a voicemail and escrow officer Rachel Gordon or Natalie Hernandez does not return phone call. They make you sign the closing paperwork without providing you the exact deductions on Settlement Statement. They make you signed the escrow paperwork three times as they have lost the previous paperwork. This office is a MESS. Now my Escrow closed and I am trying to get my Final Settlement statement and they claim that they don't have it yet and i have to continue to wait and receive. If I do not get the right amount I will take this legally. This company is a complete JOKE. read more

One of the worst escrows I've ever used. I used them for a house sale back in 2020. I can't speak for all officers there but Tracy was not good at all. Communication was terrible, she seemed too busy to be bothered the majority of the time. Several things were forgotten. Escrow took over twice as long as scheduled. I would never use them again. There are far more professional companies out there guys. Dont just look at all these glowing recent 5 star reviews. Look at the NOT RECOMMENDED reviews for this place down below. read more

Come on Yelp, why can't I rate 0 stars!?! Well 1 star will have to do. Now on a THIRD extension. My lender took the initiative and sent their mobile notary to get everything signed and forwarded back to Cimarron. Even with other people doing their work, Cimarron still can't complete the process. Also, wired all the funds asap as instructed. Now a large lump sum of MY money is probably just sitting in THEIR bank account with no place to go. This is the stuff of nightmares. read more

I am a Real Estate Broker and law enforcement officer. I am kind of ruff around the edges and probably a few other spots. I had a transaction that I co-listed out to another agent (257-259 Selwyn in Milpitas, CA). The agent from Dream Home Estates used this escrow. I looked at the reviews on Yelp and I was like you have to be f***ing kidding me. I called the agent and cussed him out. He told me he always uses Catrina and no issues. This Selwyn property was a cash deal for 1.1 million with a group of 6 buyers and 3 didn't speak English. Deal done in 24 days. I decided to use Catrina on 308 Marie in Manteca, CA coe 28 days on a VA. 28994 Newport in Temecula, CA coe 15 days, 44536 Kadi Ct in Fremont, CA coe 3 weeks. No complaints from the peanut gallery. Catrina is handling two of my pending listings now on San Jose and Riverside. For me I will base my opinion on how you do business with me. I don't know everyone else's details and to be honest I don't care. Lol. The closed transactions are 2016 and pending ones are 2017. Hopefully I provided some helpful information. read more

Well, seeing as how we have now thankfully been able to choose a new escrow company ourselves, I would like to urge people to NEVER work with Cimarron Escrow. My HUD house contract was delayed because of them not being able to figure out how to press send on an email for 3 weeks. WEEKS. That was only the beginning. Some people are talking about being on their 3rd extensions with Cimarron. I was about to be on my 6th extension with them, but thankfully HUD took pity on us and is allowing us to move our contract. If you are stuck in this situation, bug your real estate agent and/or your loan officers to get HUD to allow you to move to another company. HUD knows these guys are ridiculous and is now at least not blaming us for the unnecessary delays. Now my 45 day housing contract is currently on day 120 and we get to wait another 30 to 45 days in order to switch to this new escrow. Bottom line: STAY AWAY! read more

Working with cimarron escrow has been a joy. The constant contact with information going both wags has made the transaction as smooth as expected read more

Cimarron Escrow - Press is the best. - Real Estate Services Near Me - Victorville, California

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OMG, DITTO,DITTO, DITTO...GOD Awful service. everything you read before mine is true, couldn't be more unhappy. selling since 1990, this is the worst possible service...my lender has now refused all contracts with Cimarron, we must use other company, that's how bad they are! In the middle of escrow, lender refused to continue, we closed and reopened with other company. Even that simple task took them 2 weeks! It would take me hours to share all the headaches, just listen to all of us, why wouldn't you believe??? read more

Let's go back in time when us HUD buyers were stuck with this company with no other options. Yelp and BBB was filling up with terrible reviews and complaints and the woman in charge was taking the time to appeal to Yelp to get them removed (like she did on my original review) and responding the the complaints on BBB rather than fixing the issue or taking that time to help the customers. Sure, I understand it may take more time because HUD flooded them with work, but I would expect that when it is finally my turn, they will take the time and do the work properly. Instead, what I got was: 1. Cimarron double charged us on costs that my bank clearly marked as Paid out of Contract. Hello, yes it is paid, why are you charging me again? It took another 3 months after closing for them to give the money back. 2. I have in my possession, a closing statement with 'estimated' costs. Yup, it's closed, but the costs are still estimated in their view and they finalized it with it. 3. They also sent the closing statement to the house we just purchased instead of our old location. So....we needed the closing statement as prove to get a new set of keys from the postoffice...and we can't get to it? They can blame HUD giving them too much work, but the truth is, their work is just shoddy and what should've been a good experience of buying a first house turned into a waiting on the escrow company nightmare for everyone. read more

My gf and I had a great experience with this company. They were prompt with all the paperwork and contracts on their end and the communication was great. Buffy was our escrow officer and she/they took the time to answer any questions, amend contracts, or anything else we needed. We plan to buy more land in the near future and would be happy to use them again. read more

My name is Leo Leo: I should be closing my escrow today 01/11/2021, but I have not heard from them. I was told they are very professional and made everything easy for customers!. I will wait till tomorrow and see whats going on!. I will do another review and tell you if they are trust or liars. Leo Leo read more

Working with this escrow was nothing but frustrating, there moto is "experience harmony" and I can tell you after hours waiting on hold for someone to pick up and then getting passed around, it is quite the opposite. My transaction was about to expire and after a full week of emails requesting their conditions/corrections they simply ignored the emails. No one ever answers the phone and their flip attitude frustrated even the bank. The Clients drove from La to Victorville and even so did not get their conditions taken care of. This company doesn't even deserve one star, their total lack of customer service and disregard for the borrowers loan is disgraceful. read more

I am officially renaming Cimarron Escrow to BLACKHOLE ESCROW! Run, Run, Run from this escrow company. it's a Blackhole and will suck the life, light and will to live right out of you... I will start by saying that if you are unlucky enough to be saddled with this escrow company you will need to be a very active and a persistent participant in your transaction. you WILL need to go to their office many times and be prepared to sit in their lobby until someone helps you. and never, never leave without what you went there for in the first place. do NOT trust they will follow up or send you the items you need after you leave. you need to get things in hand before you walk out their door. and you may want to develop a carpool with some of the new friends you'll make in the lobby. that way you can all carpool and save gas and a few bucks when you travel to Victorville 10 times during your escrow period. you'll need to save those extra gas dollars for interest rate extensions and hotel rooms. No words can describe this escrow company's level of service, skills, work ethic, honesty, accuracy, care or concern! 'the worst', 'most horrible', 'unbelievable', 'atrocious', 'dangerous' or any FOUR letter words you can come up with will not begin to describe this company. It's "unbelievable". I have never seen ANYTHING like them in over 15 years of working in this industry. If you work in the real estate industry be prepared to have your jaw drop open! They will totally leave you wondering if you're awake or in a nightmare that you can't wake up from. We had to complete the entire transaction as if there were no escrow company. standard items and services provided by an escrow company such as answering a phone call, email or request for anything...ANYTHING, at all such as HOA reports, Hazard Insurance, seller/ HUD items, printing loan docs, signing docs, sending the deed down to the title company and on and on will NEVER, NEVER, NEVER get ordered, completed, requested or provided. Each person in the transaction will have to do the escrow's work for them. and since escrow is the only source for a Final HUD Settlement be prepared to not get one! we've already been closed more than a week and no final HUD was issued. the borrower's overage funds are still held, the Loan and Real Estate company's checks are still not issued and it's all major RESPA violations! they don't care! As I type this review I have been on the phone for over 1 1/2 hours waiting for someone to pick up the phone! That is NO exaggeration! 1 and a half hours and they have never picked up the phone so much as to tell me to drop dead. nothing, no answer, no voicemail, nothing! The buyer wants his refund and the FINAL HUD! I have personally called their office more than 30 times and never had anyone answer a call! never! the buyer and the agent spent DAYS, not hours, in total up in Victorville sitting in their office to get help. They buyer had to pay for 2 lock extensions and lived in a hotel for more than 3 weeks as he waited to close his escrow. As the Loan officer I had to fight everyday to keep the file moving. Had to do all the HOA work on our own including obtaining all the HOA reports and disclosures, the master insurance policy, tracking down of all seller signed items, printing loan docs, signing loan docs, sending the deed to the title company and on and on. it's as if the escrow company did not exist? be ready for emails that would never be responded to, phone messages not returned and uncountable number of unanswered phone calls to their office. The buyer had to sit in their office for days, and days and for hours and hours at a time trying to get them to work and do their job. that was the only way we got the escrow closed within 75 days. if we had not taken on all the work of tracking down individuals, companies, and documents, signatures, forms, and everything thing else under the sun we would have never, never closed this transaction for the buyer. read more

Worst experience ever, we were told over & over funds were in and they would be closing the following day. We got fed up & asked our realtor to find out what was going on, found out the buyers were waiting for the sell of a house to get the funds to buy our house which we did not agree to that contingency. SO we believe the escrow officer Tracy & the buyers agent were in on the deception. Escrow was suppose to close on Nov 15, instead it closed on the 30th. Will never use this company again!! read more

Been on hold for 1h 15 min and counting... Usually it is about 45 minutes for me to get to someone.. Obviously not.. Once I do talk to someone I get put on hold probably 3 more times.. I'm counting down the days for my escrow to close and am hoping and praying it closes on time!! read more

My husband and I recently sold our house. Our realtor mentioned we would be using Cimarron Escrow, so we did the first thing we always do...we checked Yelp. And boy oh boy were we scared when we saw the rating! We were very hesitant to use them, and since we had the option to choose a different escrow company, we brought our concerns up to our realtor, Angela Knight. She told us that she had worked with Cimarron numerous times with great outcomes, and that the reason for the bad reviews was due to them getting hundreds of HUD properties at one time, way more than any office could handle. But Angela did give us the option to choose a different company still. We trust Angela very much, so we went with Cimarron after all. And we were VERY pleased. We never had any delays from them, they had convenient hours for us to come in to sign papers, and the staff in their office was friendly and helpful. Brandy assisted us and had us in and out of the office quickly and efficiently without us feeling rushed OR delayed. We closed our escrow within 35 days and could not be happier with how smoothly the whole process went. We would definitely recommend them to family and friends and will use them again in the future. read more

By far the worst!!!! I am a first time buyer and as a business woman I've never had to deal with such rude customer service and noone to call me back. I've left the Supervisor a message and yet no call back. I've emailed all possible and I'm sure I won't hear back. I'm on my Extension and I'm beyond irritated. I was thinking about personally showing up but with what I've read it doesn't seem worth it if I'm going to wait around just like I haven been on the phone. I don't even know what to do now! read more

If you are in this industry or a consumer PLEASE NEVER USE this escrow company. It is impossible to get through to anyone. I was transferred to a ringing line that rang and rang and rang. I called back and was put on hold for 30 mins. There is absolutely no professionalism or courtesy. You will never get your loan done if you use this company. I really wish I could give a big giant 0!!!!! read more

I would not recommend this escrow company to anyone. If you are writting an offer on a HUD property have your client pay for a good company at a local office. This escrow company cannot seem to do anything properly. I took two drives out to their office an was assured we would close within days. It's been over a week and the lender has not even received the hand delivered loan docs I dropped off at escrow. Worst of all my client has days to move out of his apartment and we can't even seem to locate the escrow officer or her assistants. I recommend you use another company even if your client has to pay for it. read more

Ah and now I am on the phone with them to find my buyers closing package. These nice people signed their loan docs on November 8, after calling and emailing incessantly the loan funded on Nov 28. Guess what? not until I started calling about closing packages on December 5th, did they RECORD it on Dec 6th. I finally got my check, but my buyer still has not. Even got the deed from the county already. Time to call the Department of Corporations.+ read more

As a Lender, I can't believe the total lack of service provided. Starting with the inability to get anyone to answer the phone in there HUD Division. The Voice mail picks up and then rings back continually. now looking for the Officer of record and will file complaint at HUD - What a complete wast of time. -- they do not respond to requests for Fees leaving the lenders hanging when trying to comply with timely disclosures. Unfortunately they are the Sellers (PEMCO LTD's ) escrow of choice. If you're unlucky enough to be assigned to this escrow - find something to do while on hold, or better yet find a different property. If it is this hard to get fees, what will they be like when trying to close?? read more

Horrible!!!! Cant ever talk to anyone. All phone numbers just put you on hold forever. Stay away from this company. Not worth it at all. Transaction has been delayed over and over again. Have been working on this for 2 months and have never once received a reply to any of my countless emails. Cant even describe how horrible this company is. Please someone shut this place down! If the owner of Cimarron Escrow ever reads this please take my advice and NEVER EVER open a business again!!! read more

I agree with all the reviews as this may be the worst company I have worked with in over 20 yrs and dealing with over 5,000 sales at banks and as an agent. Sorry that buyers have had such a poor experience. The good thing now is that buyers can choose their own escrow. Any change at this point will be for the good. As for Cimarron, they need to be thoroughly audited by the appropriate agency especially since they are handling buyer funds and shut down for poor business practices for what has been done to these buyers. I have managed hundreds of sales at one time when at the bank and can tell you overwhelmed for a month may be acceptable but months later is just wrong and not a reasonable excuse. read more

This company is awful. I have been in escrow since December 27th and still no date in sight. My realtor has driven 3x's to Victorville and waited for hours and still nothing has happened. This company needs to be shut down for fraud because they are obviously not ruining the business they claim they are!!! I really hope HUD has terminated the contract with this company, nobody else should have to go through this nightmare. read more

I cannot say enough positive things about Cimarron Escrow and Denise Munson our escrow officer. Denise was always available to answer the multitude of questions I had and was never too busy to set aside a few minutes to discuss any issues face to face. She made the very involved process of buying a home less stressful. Since I was representing my 94 year old mom in the negotiations in order to spare her the confusion, I am even more grateful for Denise's experience, kindness and helpfulness. I highly recommend Cimarron Escrow. Andrea K. read more

As much as I HATE this effin Escrow I must say I blame HUD. Who in their right mind keeps this escrow and allows new buyers to deal with such a nightmare? As a first time buyer I will say my happy dreams were destroyed 45 days later when we had to obtain extension #1 now on extension 8!!!! My closing is now 6 months behind, we have been living with my parents with a newborn and even after I drove up there with my agent several times they couldn't help us in any way. Even after signing my last documents at their offices they managed to loose the grand deed!!!! This company is just horrible, such low class and they should not be in business. read more

I simply cannot find the words to express how terrible this company is. I am currently on my fourth extension for an escrow opened late last year, we have not received anything. I have made multiple requests to HUD and Cimmaron Escrow, all have fallen on deaf ears. I have filed a complaint with the Better Business Bureau as well as Sen. Feinstein's office, which are currently investigating these poor business practices. read more

Doest even deserve a star but you cannot submit a review without it. Being on hold for 30 minutes is nothing. I was on hold for 1 hour and 49 minutes and the only reason I hung up was because it was Friday 5pm and I knew they wouldnt take the time to answer my call by then. Before I held for 1hr49min, I called several other times and held for 30, 23, 18, and 32 minutes the same day. I was supposed to close 2 weeks ago. Today, I arrive at the office, an 89 mile commute to and 89 miles back. The team leader says I would have to come back tomorrow with an appointment in order to get those documents signed. She also said she looked through her "STACKS" for my loan docs and she couldnt find them. My docs were there, of course, and had been there for four days already. Sloppy unorganized and the worst customer service. Unfortunately, the only way you can get your stuff done with Cimarron is going to their only office located in Victorville. Otherwise, be ready to be on hold all day long. read more

I'm on a THIRD extension and next week will be the 90th day of the escrow. if I don't hear from them by the end of this week, need to file another extension. Really hate to do that, spent so much time and money to process the extension. Today is the 14th day the loan doc is sitting in escrow without signing. All of us, my buyer, loan officer and I had tried every affort to push this deal go thru, but this escrow is just doing NOTHING, NOTHING, & NOTHING, and still collecting the fee from HUD. The HUD is allowing them to do what they are doing, may be this is the way the HUD can collect the extension fee to cover the escrow fee they paid for. DON'T use this escrow. It will be better pay someone else to do this job, the extension fee my buyer is paying already exceed the escrow fee other escrow charged read more

Like others said, I did not have a very good experience with this escrow company. I kept getting calls from Cimarron telling me that they didn't have my signed papers on the day escrow closed however they did but the communication within the company was so bad that they didn't know they had the paperwork. In addition, I got my 593 from them for the sale of the home. Tried to e-file but found out that the form that Cimarron submitted was incomplete therefore it was most likely rejected when (of) they tried to submit it to report the withholding, therefore I can't e-file because of their mistake. Now I have to wait about six weeks for my tax return. Just a very bad experience with this company which makes me question how they are still getting business from clients. read more