I am always a bit trepidatious when going to a new oil place because I have definitely had my share…read moreof places that try to sell me things I don't need. Pfefferle, was not one of those places. I pulled into the driveway to get my car serviced and it was packed. I almost left because I figured it may be awhile, but the tech assured me that it was only going to take about 30 minutes or so and with, all my traveling, I can tell you my car Is probably running on mud right now instead of oil... yikes. So, 30 minutes wasn't too horrible. I went inside and most of the chairs were full in the waiting room, but they had a tv playing horrible soap operas and a full pot of fresh coffee. I stood around for a few, and realized they had a stack of magazines that had some unusual titles. I'm an artsy type and they had, sitting on the top of the stack, "International Artist." I was pleased and parked my butt in an empty seat. The guy at the front desk was very nice and took my info. My car has lots o miles, so I told him I wanted the oil that would make it purr like a kitten again instead of an asmatic old lion. I presented a coupon to him and he nodded in acknowledgement. I sat back down and watched him greet several of the regulars by name, and that's always a good thing in my book. After awhile they came in and showed me how dirty my air filter was and I cringed... I knew this visit would entail more than an oil change because it had been a pretty long time since I'd brought my car in for service. After about 10 more minutes he came in and said my serpentine belt was bad, and I had a feeling it was so that was no shocker. Well, my 30 minutes turned to about an hour. Not a huge deal, but I think they had to order my serpentine belt from another shop. What I am bummed about is that they didn't tell me, and my boyfriend overheard them ordering it from another shop. Had they set that expectation of my wait, I would have been fine. When I was all done and ready to pay, the guy told me that my coupon wasn't valid because I used a more expensive oil. I probably looked like someone kicked my puppy because the original guy never told me that. For a high mileage oil change, fluid top off, air filter, and serpentine belt I was looking at $160. After he realized the first guy had been told about my coupon, he gave me a $10 discount. I was happy again! He also gave me a loyalty card that gives me my 6th oil change free. Bonus!! The thing I liked the most about them, is that they could tell my car had some issues while starting, and they offered some ideas and mentioned that the auto shop up the street was theirs too. I can say that I will definitely be back here, and I may even try out their auto shop. The service was great, and my car's asthma is silenced for a bit. :P

Our maintenance required light was on in our minivan, dropped it off to Pfefferly for an oil change…read moreand confirm there was no other issues. They had everything replaced in no time at all. Love having a trustworthy locally owned & operated company that provides quality service in a timely manner.

Took my 2025 Ioniq 6 AWD in to have window tinting, full body paint protection film, and ceramic…read morecoating. Basically, the full package. It wasn't cheap, but I am more than satisfied that I got my money's worth. Everything was smooth, from quote to pickup and my car looks stunning! The work is high quality and I am confident that Eclipse would promptly handle any issues, should one crop up. I'll be back annually to refresh my ceramic coating and, if I ever get another new car, I know where to go. https://imgur.com/a/uPeOZlY

I've used this shop for over 10 years, brought them 5 vehicles, and have referred others because of…read moremy past experiences. Unfortunately, this recent situation did not reflect the level of service I had come to expect. I had a small tint defect that I noticed from day one after installation, but did not address with the business. Over a year later, it appeared to delaminate, which can occur when a contaminant trapped between the glass and adhesive creates a localized adhesion failure that worsens over time through heat cycles, thermal expansion, and adhesive stress. The defect was a circular mark with a visible halo around it, which is more consistent with a localized adhesion issue than a typical surface abrasion. When I brought it in, multiple staff members repeatedly insisted it was "physical damage," including the explanation that a seatbelt could create a perfectly circular mark in the middle of the window. That explanation did not align with the defect I was seeing, especially since seatbelt contact would more typically leave an elongated scuff, arc, or irregular abrasion rather than a clean, centered circle with a halo. It was frustrating to feel like my concern was dismissed rather than properly evaluated. To their credit, they ultimately agreed to redo the tint at no charge. However, during the replacement process I noticed another contaminant before leaving and had to point it out for correction. After the second attempt, there was still a visible dust speck in the upper corner, which I was told was "acceptable" as long as it was not in the main line of sight. I appreciate that they honored the redo, but the overall experience was disappointing. The repeated insistence that the original issue was my fault, the need for multiple attempts, and the remaining defect did not match the quality and attention to detail I had experienced from them over the years. I hope this feedback is taken constructively, because I truly valued this business and would like to see them maintain the standard that originally earned my trust.