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2 years ago

Zero stars. Receptionist was very rude and said doctor will not take appointments for consultations.

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Ask the Community - Cindy Chou MD

Review Highlights - Cindy Chou MD

Pros: - Expertise & Experience: she delivers an average of 30 babies per month.

Mentioned in 2 reviews

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Cindy H. Chou, MD

Cindy H. Chou, MD

3.8(85 reviews)
2.5 mi

I'm very grateful to Dr. Chou and her team at the new Arcadia office. She delivered both of my…read morebabies by C-section, and I'm thankful that both deliveries went smoothly and resulted in two healthy boys. Dr. Chou is very professional and highly skilled. My recovery after both surgeries was smooth, and the incision scars are minimal. She also has excellent bedside manner and is very attentive to details, which made me feel comfortable and well cared for throughout the process. Her team at the office is also wonderful. Communication is clear, appointments run smoothly, and the staff is always helpful. The office may not be fancy or full of extra services, but they truly make you feel cared for and listened to. I really appreciate the level of attention and professionalism from Dr. Chou and her entire team. Highly recommended.

If I can give negative star to this review, I'll give negative star for the person that I talked…read moreto, her name is Annette, later on I found out that's the manager, the WORST CUSTOMER SERVICE in Dr Chou office or in medical field. I made my annual Pap check up with Dr Chou in 12/29/2026 half year ago, when I was there for my last appointment. Today she called me to reschedule because Dr Chou will be on her vacation during that time, and she gave me the appointment in January 2027, due to insurance policy, i only allow to do annual check up once a year, if Dr can't take me this year, i will loose my benefits of this year. So I asked her can her schedule with Dr before my original appointment, she said I can't because insurance won't cover. So I said it the office fault not the patient fault, then she started lecturing me that Dr deserves a break time, vacation with family blad blad... so I told her I never said Dr can't or not allow to take break or vacation. But also it not fair for the patient too. Then she said only a week different with my original appointment, and that my appointment Pap not important. HOW RUDE IS THAT, who is she thinking and deciding that my health appointment not " IMPORTANT ", if god forbid something happens to me, and the delay of the exam. WHO GONNA TAKE RESPONSIBLE FOR THAT. Beside that she had BAD ATTITUDE to talked back to the patient, she was talking same time as me, like try competing with the patient. When I want to talk to someone else, she refused and said no one can talk to me other than her. I met her at the office last year during the Dr visit at the office, she has the RUDE ATTITUDE with the patients and her colleagues too. Dr Chou really needs to talk to her about the way she handles and talks to patients. If she doesn't want to loose the patients. And plus I have been going to Dr Chou for 12 years, I had 2 kids were delivered by Dr Chou, she's excellent OBGYN DR. NEVER EVER had BAD ATTITUDE AND BAD CUSTOMER SERVICE like with this person name Annette.

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Cindy H. Chou, MD
Cindy H. Chou, MD
Cindy H. Chou, MD

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GYN Oncology Institute - Waiting Room

GYN Oncology Institute

3.5(16 reviews)
2.0 mi

I recently went to Dr. Schlaerth after the hospital found a huge ovarian cyst in my abdomen. I was…read morereferred to him by my General Practitioner. I was really nervous at my initial appointment. He understood and was very kind to me. We discussed the procedure that would be best for my situation. I was given a list of preparations to complete before the surgery to protect me from any infection. The people he had in the operating room were very professional, but kind. The procedure was done orthoscopically. Upon waking up I had almost no feeling of pain at all. I was amazed feeling like I was ready to go home. After laying there for about an hour I was able to go home. I had previously had another ovarian cyst removed by another doctor and it was removed more like a c-section and took about a week to feel better. Not here though, I was quite amazed. Dr Schlaerth is an amazing doctor. He is patient to listen, kind and understanding and I feel so blessed to have been directed to his carer.

this doctor has been running my daughter around or over 3 years and still will not give her surgery…read moreshe needs. he says he only operates on people with pre or cancer. I guess you need to have cancer before he will help you. we are considering legal action against him. Care terrible, office experience terrible hour of waiting. regret trusting this doctor.

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GYN Oncology Institute
GYN Oncology Institute - Outside

Outside

GYN Oncology Institute - Visiting Gynoncology after having my life saving surgery 3 years ago

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Visiting Gynoncology after having my life saving surgery 3 years ago

Eleanor Leung, MD - Main entrance around the back of the building.

Eleanor Leung, MD

3.2(210 reviews)
2.2 mi

Great doctor, gave me all the test I wanted and even more. She would call me and explain everything…read moreon certain results. This office is very nice and I dont know what is up with all the negative comments, the front office can get busy but they are respectful and informative and they answer all their calls which I can never get a hold of my primary doctor or other specialist and I usually can get in within a week! Dr. Leung is very up front with things and doesn't sugar coat anything which I love. I am very happy and pleased I ended up here.

This is a long overdue review. Dr Leung has been my OBGYN for over ten years. She has helped me…read morewith my health highs and lows and has always been very straightforward and honest with me. I know for some, it can feel a bit abrasive, but I truly appreciate that quality about her. When I finally became pregnant after years of infertility, she did everything to make sure my baby and I were healthy. We have built such a great rapport over the years that I fully trusted her when she made the call for an emergency c-section during my labor which literally saved my baby's life. I am so, so grateful to have her as my obgyn. To touch on her office staff- yes, they can be difficult. Yes, you really have to be your own advocate. Her new office staff has been better recently, but I can honestly look past the issues over the years just because I trust and feel comfortable with Dr Leung.

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Eleanor Leung, MD - Always excited to show you how well your baby is growing.

Always excited to show you how well your baby is growing.

Eleanor Leung, MD - Providing genuine medical advise to my patients and creating a welcoming environment for all patients.

Providing genuine medical advise to my patients and creating a welcoming environment for all patients.

Eleanor Leung, MD - Waiting area

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Waiting area

The OB/GYN and Incontinence Center

The OB/GYN and Incontinence Center

1.0(5 reviews)
2.5 mi

Edit: The owner has sent me a DM threatening to sue me for defamation if I do not take this review…read moredown which is so unethical! I have reported the owner to Yelp and Optum for threatening lawsuit. They should be more concerned with providing high-quality care and rectifying their mistakes rather than threatening patients who share their negative experiences. Please check out these other reviews from women with the same experience getting an IUD: https://tinyurl.com/4er5hecs https://tinyurl.com/3d2734ek Original review: I cannot put into a review how disappointed I am with this office. 1 star is not low enough. TLDR: My doctor referred me here specifically for an IUD insertion appointment, but I have not been able to get one as they are not accepting my insurance (despite them being in my medical group and confirming with my very good insurance plan that it is covered)!!! They initially wanted me to send over $1,000 out of pocket to some random Zelle/Venmo account for the procedure, and then "refund" me when they billed my insurance after. If I did not ask them if I had been approved by insurance, I would have paid and ended up not have being refunded! I saw many others had this same experience. Insurance billing staff was completely unprofessional and was talking about gambling while completely messing up my billing and forgetting to have me sign major paperwork. I have voicemails of this experience and have filed complaints with Optum. I have been in constant distress during the process of trying to receive an IUD with them, and have had to call them almost every day for weeks on end. The insurance billing staff is not prepared for their job. They are not knowledgeable on billing procedures and communication is very poor. I came in a few weeks ago after getting approval to go here from my GP and was referred for an IUD appointment. I came in, gave them my insurance, and paid $50 out of pocket co-pay to to have an appointment to get approved for my IUD (I never was seen by the doctor). There was absolutely no warning that they may not take my insurance for an IUD despite filling out extensive paperwork and giving them my insurance before this initial appointment! After my initial on-boarding appointment, I was given the go-ahead to set up my next appointment for my IUD insertion. However, the office staff and doctor forgot to have me sign required paperwork, so I had to come back into their office to do this before they would put in the order for the IUD. The insurance billing staff member was too busy complaining about how he lost a bunch of his money in online sports gambling (Cowboys vs. the Bears football game) with other staff rather than making sure I had everything I needed. I even had to remind them to scan my insurance card! So completely unprofessional and disrespectful. After I signed the paperwork, this is when they began telling me that my insurance did not cover the device (though I confirmed with my insurance that they do, it is literally required by law in the Affordable Care Act that major non-religious insurers must cover the IUD that I wanted). I have given up and have changed providers. I saw other reviews saying they were pushing expensive hormone injections on patients and had other questionable billing practices and I do not doubt it one bit. I really think there is something fishy going on with how they do the billing and I have reported it to Optum. I WISH I LISTENED TO THE OTHER REVIEWS, PLEASE DO NOT GO HERE IF YOU WANT AN IUD!!!

The Doctor herself is good but her office policies are ridiculous. The office staff are extremely…read moreincompetent. I have had a month of going back and forth, my insurance has assured me and the office that the IUD I am getting is 100% covered under the preventative services Healthcare Reform Bill. This includes all co-pays related to a removal and insertion. I had to pay a copay to remove one, after going back and forth there is now a refund "on file." I am now being asked to pay a $1,000 deposit for the IUD when my insurance will pay it 100%. Why the deposit? It's their company policy and I need to speak to their billing department. How can I do that if they are not answering my calls? My appointment for the insertion of an IUD was canceled without my knowledge. I found out because I followed the link on my text, that confirmed my appointment and it said CANCELED. I would have taken time off my work to go to a canceled appointment? This whole thing should have been so much easier than they are making it out to be. I will be calling my insurance to get a new referral to a more competent OB/GYN office.

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The OB/GYN and Incontinence Center - Prema Kothandaraman, MD

Prema Kothandaraman, MD

The OB/GYN and Incontinence Center
The OB/GYN and Incontinence Center

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Cindy Chou MD - obgyn - Updated June 2026

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