I'm very grateful to Dr. Chou and her team at the new Arcadia office. She delivered both of my…read morebabies by C-section, and I'm thankful that both deliveries went smoothly and resulted in two healthy boys. Dr. Chou is very professional and highly skilled. My recovery after both surgeries was smooth, and the incision scars are minimal. She also has excellent bedside manner and is very attentive to details, which made me feel comfortable and well cared for throughout the process. Her team at the office is also wonderful. Communication is clear, appointments run smoothly, and the staff is always helpful. The office may not be fancy or full of extra services, but they truly make you feel cared for and listened to. I really appreciate the level of attention and professionalism from Dr. Chou and her entire team. Highly recommended.

If I can give negative star to this review, I'll give negative star for the person that I talked…read moreto, her name is Annette, later on I found out that's the manager, the WORST CUSTOMER SERVICE in Dr Chou office or in medical field. I made my annual Pap check up with Dr Chou in 12/29/2026 half year ago, when I was there for my last appointment. Today she called me to reschedule because Dr Chou will be on her vacation during that time, and she gave me the appointment in January 2027, due to insurance policy, i only allow to do annual check up once a year, if Dr can't take me this year, i will loose my benefits of this year. So I asked her can her schedule with Dr before my original appointment, she said I can't because insurance won't cover. So I said it the office fault not the patient fault, then she started lecturing me that Dr deserves a break time, vacation with family blad blad... so I told her I never said Dr can't or not allow to take break or vacation. But also it not fair for the patient too. Then she said only a week different with my original appointment, and that my appointment Pap not important. HOW RUDE IS THAT, who is she thinking and deciding that my health appointment not " IMPORTANT ", if god forbid something happens to me, and the delay of the exam. WHO GONNA TAKE RESPONSIBLE FOR THAT. Beside that she had BAD ATTITUDE to talked back to the patient, she was talking same time as me, like try competing with the patient. When I want to talk to someone else, she refused and said no one can talk to me other than her. I met her at the office last year during the Dr visit at the office, she has the RUDE ATTITUDE with the patients and her colleagues too. Dr Chou really needs to talk to her about the way she handles and talks to patients. If she doesn't want to loose the patients. And plus I have been going to Dr Chou for 12 years, I had 2 kids were delivered by Dr Chou, she's excellent OBGYN DR. NEVER EVER had BAD ATTITUDE AND BAD CUSTOMER SERVICE like with this person name Annette.

I've been a patient with Dr Rose for about 9 or 10 years I love how knowledgeable she is and…read moreefficient and friendly the staff is! She delivered my girls and stands out in every way. I hadn't been in the office for quite a while and there have been a lot of changes, new suite, new staff, bigger in a lot of ways. I definitely missed the friendly/family style of the old front desk, now it's much more business/professional. Dr Gau made up for it though, I think she's taking over a lot of Dr Roses patients and I think Dr Rose chose well. Though I've only met Dr Gau once, she still made it a point to make it feel like she was happy to see me and has the same sort of interested, attentive, confident posture that Dr Rose has. I would highly recommend this office, because of Dr Rose and Dr Gau. I feel like they tend to be more conservative on their reccomendations and I feel like I'm receiving a more natural approach than I've seen elsewhere as well as very studied and thoughtful information

My primary doctor recommended Dr Rose. I called in January…read moreto make an appt and the only appt available was in May. That appt And 3 other appts were canceled via text. We're in June now and I still don't have an appt with the doctor. They wanted to schedule me with the NP but I declined. Seems all the bad reviews are right. Stay away.

Dr Nathalie Sami is absolutely amazing. very intentional, up to date with the latest medicine and…read morepractices, and truly cares for her patients. The office staff are also pretty patient and helpful. My experience with care from Dr. Sami has been excellent and I've seen her about 3x now. Every single time she given me plenty of time to express my needs and time to explain her recommendations and leave room for any questions I might have based on her recommendations allowing me time to really understand the care plan before sending me off. Great for an anxious patient. I really appreciate Dr. NS because she genuinely cares for her patients, esp in America as it's rare to find drs here that truly love what they do and practice fairly. The type of care I received was for physical injuries and had an annual physical.

After being extremely anxious to see a new doctor after so many life changes, I cannot recommend…read moreDr. Nathalie Sami enough. She made me feel seen, safe and understood. In our time together, I felt like I was able to express everything I needed to share and she gave me the most amazing feedback and was very intentional with me! The office wasn't hard to find, go up a flight of stairs or elevator and follow the signs!

I recently went to Dr. Schlaerth after the hospital found a huge ovarian cyst in my abdomen. I was…read morereferred to him by my General Practitioner. I was really nervous at my initial appointment. He understood and was very kind to me. We discussed the procedure that would be best for my situation. I was given a list of preparations to complete before the surgery to protect me from any infection. The people he had in the operating room were very professional, but kind. The procedure was done orthoscopically. Upon waking up I had almost no feeling of pain at all. I was amazed feeling like I was ready to go home. After laying there for about an hour I was able to go home. I had previously had another ovarian cyst removed by another doctor and it was removed more like a c-section and took about a week to feel better. Not here though, I was quite amazed. Dr Schlaerth is an amazing doctor. He is patient to listen, kind and understanding and I feel so blessed to have been directed to his carer.

this doctor has been running my daughter around or over 3 years and still will not give her surgery…read moreshe needs. he says he only operates on people with pre or cancer. I guess you need to have cancer before he will help you. we are considering legal action against him. Care terrible, office experience terrible hour of waiting. regret trusting this doctor.

Dr. Yeh made me feel very comfortable and was efficient, but took the time to answer all my…read morequestions thoughtfully (not many MDs are as patient). He's very knowledgeable and practices good medicine, which makes me feel like I'm in good hands. I also appreciate how he emphasizes what's important for my health and shows genuine concern, but does it in a way that doesn't cause unnecessary worry. The front office staff can come off a little unfriendly at times, but I honestly don't pay much attention to that. It's not okay for them to act that way, but I also understand they're busy and constantly answering phone calls, so I try to give them grace. I'm really there for the doctor, and Dr. Yeh makes the visit worthwhile.

In hacienda heights office, the front desk staff who can speak Chinese is very unprofessional, lack…read moreof basic communication and interpersonal skill. Her offensive behavior/communication explicitly show discrimination to me and my family member, which is unaccepted at all. Such an aweful unprofessional staff should not be qualified working as healthcare provider.

Great people and service. They are flexible with appointments and keeping waiting to a minimum.read more

Ally and Taylor are great here they have been nice enough to walk me through the process since day…read moreone

Great doctor, gave me all the test I wanted and even more. She would call me and explain everything…read moreon certain results. This office is very nice and I dont know what is up with all the negative comments, the front office can get busy but they are respectful and informative and they answer all their calls which I can never get a hold of my primary doctor or other specialist and I usually can get in within a week! Dr. Leung is very up front with things and doesn't sugar coat anything which I love. I am very happy and pleased I ended up here.

This is a long overdue review. Dr Leung has been my OBGYN for over ten years. She has helped me…read morewith my health highs and lows and has always been very straightforward and honest with me. I know for some, it can feel a bit abrasive, but I truly appreciate that quality about her. When I finally became pregnant after years of infertility, she did everything to make sure my baby and I were healthy. We have built such a great rapport over the years that I fully trusted her when she made the call for an emergency c-section during my labor which literally saved my baby's life. I am so, so grateful to have her as my obgyn. To touch on her office staff- yes, they can be difficult. Yes, you really have to be your own advocate. Her new office staff has been better recently, but I can honestly look past the issues over the years just because I trust and feel comfortable with Dr Leung.

Edit: The owner has sent me a DM threatening to sue me for defamation if I do not take this review…read moredown which is so unethical! I have reported the owner to Yelp and Optum for threatening lawsuit. They should be more concerned with providing high-quality care and rectifying their mistakes rather than threatening patients who share their negative experiences. Please check out these other reviews from women with the same experience getting an IUD: https://tinyurl.com/4er5hecs https://tinyurl.com/3d2734ek Original review: I cannot put into a review how disappointed I am with this office. 1 star is not low enough. TLDR: My doctor referred me here specifically for an IUD insertion appointment, but I have not been able to get one as they are not accepting my insurance (despite them being in my medical group and confirming with my very good insurance plan that it is covered)!!! They initially wanted me to send over $1,000 out of pocket to some random Zelle/Venmo account for the procedure, and then "refund" me when they billed my insurance after. If I did not ask them if I had been approved by insurance, I would have paid and ended up not have being refunded! I saw many others had this same experience. Insurance billing staff was completely unprofessional and was talking about gambling while completely messing up my billing and forgetting to have me sign major paperwork. I have voicemails of this experience and have filed complaints with Optum. I have been in constant distress during the process of trying to receive an IUD with them, and have had to call them almost every day for weeks on end. The insurance billing staff is not prepared for their job. They are not knowledgeable on billing procedures and communication is very poor. I came in a few weeks ago after getting approval to go here from my GP and was referred for an IUD appointment. I came in, gave them my insurance, and paid $50 out of pocket co-pay to to have an appointment to get approved for my IUD (I never was seen by the doctor). There was absolutely no warning that they may not take my insurance for an IUD despite filling out extensive paperwork and giving them my insurance before this initial appointment! After my initial on-boarding appointment, I was given the go-ahead to set up my next appointment for my IUD insertion. However, the office staff and doctor forgot to have me sign required paperwork, so I had to come back into their office to do this before they would put in the order for the IUD. The insurance billing staff member was too busy complaining about how he lost a bunch of his money in online sports gambling (Cowboys vs. the Bears football game) with other staff rather than making sure I had everything I needed. I even had to remind them to scan my insurance card! So completely unprofessional and disrespectful. After I signed the paperwork, this is when they began telling me that my insurance did not cover the device (though I confirmed with my insurance that they do, it is literally required by law in the Affordable Care Act that major non-religious insurers must cover the IUD that I wanted). I have given up and have changed providers. I saw other reviews saying they were pushing expensive hormone injections on patients and had other questionable billing practices and I do not doubt it one bit. I really think there is something fishy going on with how they do the billing and I have reported it to Optum. I WISH I LISTENED TO THE OTHER REVIEWS, PLEASE DO NOT GO HERE IF YOU WANT AN IUD!!!

The Doctor herself is good but her office policies are ridiculous. The office staff are extremely…read moreincompetent. I have had a month of going back and forth, my insurance has assured me and the office that the IUD I am getting is 100% covered under the preventative services Healthcare Reform Bill. This includes all co-pays related to a removal and insertion. I had to pay a copay to remove one, after going back and forth there is now a refund "on file." I am now being asked to pay a $1,000 deposit for the IUD when my insurance will pay it 100%. Why the deposit? It's their company policy and I need to speak to their billing department. How can I do that if they are not answering my calls? My appointment for the insertion of an IUD was canceled without my knowledge. I found out because I followed the link on my text, that confirmed my appointment and it said CANCELED. I would have taken time off my work to go to a canceled appointment? This whole thing should have been so much easier than they are making it out to be. I will be calling my insurance to get a new referral to a more competent OB/GYN office.

If you have hours of free time to spend waiting then this is the place for you. The first visit I…read morewaited for 1 hour 45 minutes and this time I am going on 1.5 hours with no relief in sight. For those of you thinking this may be because the md had an in scheduled delivery, think again! She just runs late...I asked :) What's more,when I asked about various forms of contraception she informed me (before even answering) she wouldn't use anything that "kills a baby" because she is catholic. I don't much care about your race, color, religion, or anything else. Everyone has a right to their opinion and MDS have a right to not do procedures with which they do not agree but there are much much better and less judgmental ways to get your point across.