4TH OF JULY 2023 This was my first visit to this establishment. Normally, I patronize CUT by Cinemark, because I enjoy the perks of ordering my food from my seat. I'm also a fan of their seat warmers/coolers which comes in handy when you're cold or hot. However, the New Little Mermaid movie was no longer available at CUT Cinemark, and I really wanted to take my two-year old granddaughter to see it for her birthday. I ended up settling for Cinemark 12, which is an entirely different setup from CUT by Cinemark. Firstly, customer service was okay. The cashiers and other staff members were not as welcoming and friendly as the staff members at CUT. The server that served us, greeted us in such a dry, monotone, and nonchalant attitude. I wasn't bothered by it, as long as she did not get rude with us or anything like that. However, what disturbs me is how the business owners are not ensuring that their workers are giving their paying customers quality customer service. I guess the workers are not too happy with the job they have, and let me tell you, it really shows, because IT'S WRITTEN ALL OVER THEIR FACES! GEEZ! IF YOU'RE NOT HAPPY, GO HOME ALREADY UNTIL YOU FIGURE IT OUT! Sucky customer service ruins the enjoyment of going out to see a movie or even dining out at a restaurant. I truly despise spending my money where I'm not welcomed or made to feel as such. Furthermore, I was disappointed to discover they do not have a great selection of food choices and the choices are anorexically slim. The only available items were chicken tenders, French fries, hotdogs, pizza, popcorn, and buffalo chicken bites. We ended up ordering a large popcorn, chicken tenders with fries, and two large icees, coke and cherry flavors. I didn't want anything but popcorn because their other food items did not appeal to me. I guess I'm just spoiled behind Cut Cinemark because they have such an extensive food list to choose from. As for the popcorn, if you want extra butter, they have a self-serve section where guests are free to put as much butter on their popcorn as they would like. They even have the container with lids for you to fill up with extra butter to take to your seat with you. Secondly, Cinemark 12 is the same as any typical movie theater set-up. The only difference is that when you arrive, you order your food first at the concession stand, then you check your ticket in with the ticket host/hostess, and they will then point you in the direction of the auditorium where your movie is being displayed. The overall theater is small and so are the auditoriums, which is fine with me. The seats were clean and so were the floors, so no complaints there. We were comfortable enough even without the seat warmers. Our little granddaughter really enjoyed the movie and was screaming at the shark that was trying to kill Ariel. It was hilarious because we could not stop her from screaming at the shark on the movie screen. She was BIG MAD at that shark and if she could, she would have taken him down for going after Ariel, lol. HILARIOUS! In conclusion, we enjoyed our time here at this location even though customer service is a drag. Although the food choices were slim pickings, my granddaughter loved her food, especially her icee, lol. She's a hefty little two year old and can really go hard on some food. She enjoyed her chicken tenders and fries and was fat-full. She ended up falling asleep midway through the movie after filling up her tiny belly. As a result, hubby and I enjoyed the remainder of the movie and the popcorn. However, I don't think I will return to this location because of the poor customer service and the tiny list of food choices that are available. Great quality customer service is everything to me. When the workers serve the guest with sad faces and nonchalant attitudes, it causes the overall ambience of the atmosphere to be dejected or despondent. I'm a happy person, so I enjoy patronizing establishments that have happy workers, especially if I'm spending my hard earned money on over priced movie theater frozen foods that are being heated up. read more

Cinemark 12 Cypress and XD - Cinema Near Me - Cypress, Texas

Today, I and my 3 kids came here to watch Toy Stories movie at 9:30 AM. I bought an ice coke and a poporn medium size, but I saw the attitude of the emloyee who was not happy with my concern. When I compared it with other locations which had the sweet popcorn instead. She felt that I made her noisy . I also could not be refilled my ice coke after the movie finished. I gave you one more star because I forgot the phone and the other lady gave me when I was back to pick it up . I used to come here many years ago, but I did not have in any case like that. I hope your manager see my post and mention you later. In the morning, it was not busy, I did not know why what happens to them. Good luck for your job. read more

Their seats are Comfortable and reclining. They have clean bathrooms, and $5 Tuesdays! read more

Cinemark 12 Cypress and XD - Cinema Near Me - Cypress, Texas

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This location is efficient, if not the most friendly in terms of getting you in the theater. The lines are a bit long at the concessions, and the popcorn tasted a bit stale for an early evening show. The seats were fine, and the sound/screen quality were good. The floors were well kept, and no cleanliness issues. Depending on show times and seats, we will happily come back to this theater. It may not be an awesome amazing standout, but it also wasn't a negative experience. read more

I have been here a few times before tonight, and I knew it is a crappy theater. However I see since my last visit they have stepped up their game. Before I gave this place a pass because it's obviously old. But now they are just giving up on customer service, which is a choice that is really unforgivable. But not offering refills due to covid after even the government has lifted all restrictions? That's just an opportunity to save a buck by screwing the customer. Then the night I attended the ac was out in one theater, so they did the right thing ans didn't use that theater... right? No they sold the tickets and put a note saying sorry you movie is gonna suck! Oh wait it won't be the movie that's sucks. Just your experience at this crappy theater. I'm really rethinking my movie club membership. read more

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Limited selection at concession stand Does not have food delivery to seats More options offered on web site than us actually available Seating was uncomfortable read more

Pretty nice theater. The seats are new and can recline. They have popcorn, candy, coke drinks, and the slushees. Lots of room to move about. Big screens. Decent and clean place overall. read more

Been going here for over 15 years and have always preferred this Cinemark to any other movie theater in the greater Houston. Has been downhill in the last few years, staff is far more rude, never enough people at concessions in the lines even when you see several other stuff walking around. People at the podium always seem to be disinterested and give you dirty looks when you ask them questions or grab your food at the pickup station without them scanning their tickets which has never been a thing and differs from person to person. read more

We recently saw King of Kings here. We had a great time. The theater we were in was a little small, but the seats were large and clean, the audio and visual were fine, and everybody we interacted with in the theater was friendly. There wasn't anything that made us theater stand out as being exceptional but they're also wasn't anything that felt negative to me either. We've been here in the past for other movies and I'm sure we'll be back again. Thanks for keeping things clean and safe. read more

I went here for the first time solo last week to watch 21 Bridges. There is ample parking and tons of differently ambled parking sports. I already purchased my ticket on the app so I walked right in. A young man enthusiastically waved me over to his counter to assist me. I was already 10 minutes late so I hurried to the restroom then the concession stand. Restroom was clean. There were a few people in the theater but it was basically empty so I sat wherever I wanted. Theater was clean also. Sound was great. Only complaint is the seat. It didn't recline back as far as the seats at the other Cinemark on 99 and the leg part of the seat didn't lift as much. I was a little disappointed. Overall it was a good experience with fresh snacks. read more

This place is great. So glad to be able to go to the movies again. I use the Cinamark app and buy tickets in advance Love the app as you pic your seats and also can buy snacks ahead and have them delivered to your seats!!! This place have power recliners with heat so no more being cold in the theater... Snacks were fresh and drinks cold... Had a blast and will return next week. Plenty of parking since in a huge strip mall/center read more

I'm a sinner-mark my words. One of my favourite movie theaters in the area, and if some of the staff was more friendly I would give it five stars. You can watch a movie here for $5 for a matinee showing, and the seats are heated as you have heard, and the stuff to eat is cheap - although I would never buy any of it, and it's comfortable and feels like the 90s - back when going to movies was everything. read more

Cinemark 12 Cypress and XD - Cinemark the moment - Cinema Near Me - Cypress, Texas

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This was, by far, the worst movie theatre experience I have had since I can remember. I'll just go ahead and list out all the horrific high points: - no refills on fountain soda - theatre and whole building were HOT (no airflow at ALL) - seats were genuinely so uncomfortable that my husband and I both had our necks cramp/arms go numb - they have stopped selling half the menu they used to have at the concession stand - $7 for a hot dog that was, objectively, terrible ($37 for 2 hot dogs, 2 drinks, and a small popcorn which even by movie theatre standards is aggressive pricing - and no refills) - bathrooms were ATROCIOUS The concession staff was indifferent at best. The ticket guy was nice enough though. I definitely don't recommend and won't be back here. I may not ever go back to the movies after this, honestly. read more

I have to take my hat off to the folks at Cinemark Cypress, during the aftermath of hurricane Beryl that came through the south eastern coast of Texas on July 7,2024, Cinemark was opened on Thursday three days after the storm. When I called to check that they were open the employee (female) was so understanding that everyone was looking for something to do that provided air conditioning. Her demeanor on the phone was so inviting and understanding that we all wanted to go(there was a lot of us). Cinemark Thanks for being there during the storm. Thank you for your great customer service and please keep up the great work read more

The theater seems like it is in a nice location and is well put together on the outside. The inside is smaller than what theaters I am used too, but as long as it is not packed, it is set up in a way that is convenient. The staff seem decent and the bathrooms are well kept. Minus a small mess. The theater room was pretty dirty it seemed staged to give off the false belief that someone came in to clean it. But there was so much food on the floor and I had to dust off my seat before I could even sit down. If the cleaning could better this place would not be bad. read more

Movie theater with, leather reclining HEATED seats! You preselect your seats which is great, so when you running late. No complaints here. Black panther is the MOVIE OF THE CENTURY. Absolutely love every second of it. I will definitely be going back to this theater to watch it again! read more

Cinemark 12 Cypress and XD - Cinema Near Me - Cypress, Texas

Awesome sauce when it isn't too busy. This is my go-to theater for my ritual movie tuesday. Cinemark 12 is relatively close to my house and offers a nice rewards program that supports my weekly habit. I come to Cinemark 12 for about 75% of my tuesday excursions. The theaters are clean, the seats are cush and recline, and the theater is typically spacious. The rewards program allows 20% discount on my popcorn vice and gives me one free ticket each month. I can also pre-order my popcorn to pick up and "avoid the lines." Of course this doesn't work out so well when the theater is busy and everyone uses the pre-order lines. They are only a benefit when it is slow and to-date, I've never actually picked up my already poured popcorn at the time I requested. Cinemark 12 is the best theater experience within 15-20 miles. read more

Cinemark 12 Cypress and XD - Cinema Near Me - Cypress, Texas

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This theater has plenty of parking space out front. Their prices are reasonable with weekend matinees about $6. The concessions are also reasonably priced as compared to other theaters. Let's face it all theaters have very expensive food and drink. Here it's below average in cost. The individual theaters have power operated recliners for your comfort and are all reserved seating. 12 screens with an IMAX theater means your movie should be playing here. I would be glad to return and will when in the area. read more

We've been coming to this theatre since it opened. The management is lacking. The floors were all dirty, trash cans all full, the canisters they offer for sanitizing wipes were all empty and the restrooms are very dirty. Nice employees though. read more

Loved the recliner seats! Easy check-in process. You can purchase your ticket at the concession counter. Very clean theaters.

Theatre was dirty and staff at snack bar were not thrilled to be there. Popcorn and soft drinks not refillable. read more

Arm rest came down on beverage exploding plastic cup. Very disappointed. jalapeños for my popcorn $.75 for an expired baggie of jalapeños. They looked disgusting. Should've streamed movie at home!! Employees are rude read more

Cinemark 12 Cypress and XD - Arm rest came down on my white claw - Cinema Near Me - Cypress, Texas

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Glad they built a theatre out here. Cypress really needed it. Since it is in suburbia, weekend nights are taken over by teens, so that's why I've only been here for a matinee. Something I noticed was that there is no arcade - which is a good thing since that just attracts more loiters. This place is actually kind of quiet. They have arm rests that lift up so you can cuddle with your boo, you don't have to pay for parking, and there's lots of restaurants and a few bars (one wine bar) in the area for a pre/after show meal. Hopefully they'll beef up security though, as I was notified via email that a few gunpoint robberies have occurred in their lot. Adult Evening - $8.25 Adult Fri/Sat after 6pm - $8.50 Special Advance Showings) - $8.50 Child (1-11) /Senior (62+) - $6.25 Adult Matinee before 6pm - $6.50 Early Bird 1st Matinee Showtime (7 days a week) - $5.00 Seniors Day - All Day Monday - $5.00 3D Attraction - Normal Ticket Price Plus Premium $3.00 *Note: No Children Under Age 6 Will Be Admitted To Any R-Rated Feature After 6pm (what parent would bring their 6-year-old out to see such a flick, I don't know?) read more

Cinemark 12 Cypress and XD - Cinema Near Me - Cypress, Texas

$5.85 for a soda, and they are so stingy that refills aren't free anymore. This theatre has sucked for a while, but it is getting worse and worse. The staff is rude and the floors are sticky. Overall, I'd rather just stay home and avoid the poor treatment, dirty environment, and overpriced concessions. read more

The manager Robert definitely made our experience a great one! From helping us with our tickets to getting our drinks made for us! The team looks well managed and customer care is #1 as seen from my own experience. Everyone was super welcoming and nice. This theater is smaller than typical theaters and that honestly makes the experience better for us. Lines weren't too crazy and the seats were great and very big in space. Will definitely be coming back! read more

I've been coming here for years. I'm not sure why there are so many low reviews, this place is pretty nice. Sometimes the snack lines are long and that stuff is overpriced but that it really just to be expected at any theater. The auditoriums are clean and the atmosphere is nice! read more

This theater is ok.. So bad parts first... I went to a 10:30pm showing of Jurassic World last night and unfortunately there were teenagers that kept getting up and walking in front of me to block the screen as they walked in and out of the theater. I wish there had been someone who worked there like an usher that could tell them to sit their butts down, to either stay or leave, but not to constantly be getting up and coming in and out of the theater. If it happened once or twice then fine but this happened 10 or more times where one or a group of them would walk in and out of the theater and block the screen. Very annoying! I feel that there should have been some kind of staff to tell these people to behave but I was pretty much at these kid's mercy as to which scenes got blocked by them walking past because I didn't want to confront them. I had gone to a late showing specifically so I wouldn't have to deal with loud children but I didn't count on older children like these teens misbehaving in this manner. There also seemed to be some kind of damaged part of the screen that kind of resembled a huge Daddy Long Legs, but it wasn't an actual spider, just resembled it in shape. It was also a little distracting and I feel like at the very least if we pay for a movie we should be able to watch it on an undamaged screen. There was however a flying insect that kept flying around the theater. I don't think it was a roach though I'm not sure. Maybe it was a big mayfly. It kept flying in and out of view. I feel like they ought to keep the theaters pest free as much as possible and I shouldn't have to worry about mosquitoes or other insects indoors. I also saw a mosquito at one point. So here are the good parts: I didn't eat the food but I did pre-order a 1 liter bottle of water. This was quickly brought to my seat and all the staff I interacted with were very pleasant and helpful. I appreciated that they had a security guard in the theater when I was leaving. There are restrooms conveniently located on the way out so that I was able to use one before leaving. The seating in the theater was very comfortable and I love that the seats recline and let you watch a movie like that. When I was a kid no theaters did that so it's really cool to have the luxury lounger seats now. The volume of the film was also great. Not too loud or too quiet. Even the previews were set at a decent volume. read more

What a terrible experience. It is as if they are actually trying to discourage people from coming here. The do not accept cash. Want you to order snacks / drinks on line while a clerk is standing right in front of you. Terrible customer service. Will not be returning. read more

XP theater steam bath. Hot Hot Hot. Miserable was full and busy I felt going to pass out. Employee said wasn't imagining it --lotta people saying same thing. read more

This cinemark is probably the worst one I've been to. The seats give you terrible neck and spine pain that feels like what I would imagine scoliosis feeling like, the popcorn is always cold and too salty and the movie is never loud enough to hear over obnoxious customers. I don't know why I went here twice lol read more

I really enjoy the friendliness and customer service at this location. The seats are also extremely comfortable. After realizing that the tickets we purchased were for movie showing at another theater, we were ready to get out of there. However, we got so lucky that the manger was there and she offered to refund all our food snacks and tickets. She went out of her way to call the other theater manager so the tickets could also be refunded. read more

This place needs some work. You walk in and you should expect to smell fresh popcorn, but instead you get this weird stench. The theatre itself isn't bad. They need to update their chairs as it's been years since the last remodel. One thing that really stuck to me, was the men's bathroom across from 12 had a huge pool of water in front of the urinals. And let's be honest, it's a men's room so this made it stink even worse. So being a guy who wants people to be aware of the birthdays, I told the manager and her response was "oh yeah we've know about that for a while, it's just water so it's okay". What?! No it's not. It's disgusting. The theatre itself, was clean. The sound was good and the picture was good. For the the Tl/dr - it's your average movie theatre. read more

Planned to see a movie while my wife had a bunko party on Tuesday night. The theater was closed, I can only guess why because there was no message in the windows. Many other people who showed up were also disappointed. Not an acceptable way to run a business. read more

Not too impressed with this movie theater. It has the basics, but it seems too small to serve the growing suburb of Cypress. There aren't that many screens and the auditoriums are on the small side. The nearest movie theater to this one is not close enough and that may be why the movie we first attempted to see was sold out in the middle of a work day. read more

I love this theater, it's very small and cozy. Sometimes you have to get your tickets inside at the snack bar, it's kind of a inconvenience because usually there is a long line at the snack bar so you have to fight through the crowd to get your tickets. The popcorn is really yummy and so are the drinks, I can't say anything on the other foods because I never ate those there. I like that they have buy 1 get 1 free if you buy a drink you get a pop corn free and each week you get a new coupon in the email, and you can either print it out or you can show it on your phone. I can say that I think that the employees are very good at their jobs because just last week a women collasped on the floor and the employees sturck into action and called 911. read more

Cinemark 12 Cypress and XD - Cinema Near Me - Cypress, Texas

Buy your tickets online before hand on Fandango so you don't have to wait in line. We got there and there was a long line to buy tickets. You can also pick out your seats ahead of time. They upgraded to the reclining seats which are super comfy. The concession area gets busy so be prepared to wait in line for a bit. Make sure to check out the combo specials they have and save a little bit of money. Decent theatre, gets busy so just get there early. read more

Normally go to Star cinema and am satisfied. I purchased tickets for Violent Night online with my 21yr old brother we chose to come to this cinema when I approached the guy he didn't want to let me in because I didn't show ID. I made sure my brother had his because I'm well aware at least one of us had to show ID. When I go in there there's more small little kids in that movie then there was adults and I'm wondering how they gave me a hard time but let about 17 little kids in there. Very disappointed and very rude staff read more

We haven't been to a theater in over a year. Brought 10 people between Christmas and New Years... grandparents, grandkids and cousins. The sound was almost 100 decibels in the theater, louder than a Harley. I asked a "manager" how loud they played the movies. He said "it's 5.1 or some really good sound system". Again, how loud, how many decibels? "I'll go check, I don't know what you mean...oh it's supposed to be about 70 decibels". Asked him for a refund or complimentary passes because I'm not going back in. He wouldn't and got the real 'manager". She was legalistic, arrogant and was offended that I'd even ask for something for the inconvenience. Now I know why I don't go to movies anymore. read more

Not sure what the "luxury recliners" offer, other than heated lower backs. The recliners don't even go far back and you're still sitting up, unlike fully reclined like some other theaters. Only reason I'd go here is for cheap matinee prices ($5.40). read more

Cinemark 12 has always been a nice, clean theater. I've seen many movies here and continue to go back. Comfortable seating.