Ok Ive avoided this theater because of the location and parking structure. I dislike having to pay for parking. The theater does validate I think it's for 3.5 hours but not 100% sure. I like to arrive early to get snacks & use the restroom. I validated before I left & scanned at the garage & I did not have to pay. What a relief. The theater concession stand line was long compared to other locations Ive been to. Instead of a cafeteria type assembly line this location uses separate cashiers. They do not have the famous kettle corn here but the popcorn was still enjoyable. Bathroom and theater was clean and theater seemed to be well staffed. read more

Finally came to see 'Project Hail Mary' here, and was pleasantly surprised at how nice our neighborhood theater continues to be. We found parking on the street, though the large parking garage supports validation from the theater. Like many theaters, tickets were discounted for Tuesday and our friend picked up the tab for the four of us. All the seats were reclining loungers, with newly installed gliding tables to allow easy snacking (popcorn ($8.19 for Large), Dip'n'dots ice cream, drink, and chocolates were all bought, treated by my mother-in-law). Sound and visuals were excellent, seats and temperature were really comfortable, and the 2+ hours flew by. It was a nice ending to a good day, seeing a really great movie with family and friends. read more

Cinemark At The Pike and XD - 5/5/2026 - prices - Cinema Near Me - Long Beach, California

Even though we are members of the movie club we haven't been here in a while and we're happy to see the updated seats with the swinging tables. The seats also sit a little higher than the old ones so the bottom of the screen is not cut off. Hoping the seats stay clean and in shape for a bit. read more

Cinemark At The Pike and XD - Cinema Near Me - Long Beach, California

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I paid $25 a ticket for a matinee with my grandson thinking the theatre would be over the top. I was very disappointed, the seats that we paid extra for were all torn up and the vibration was very weak. Extremely dissatisfied. I would not recommend this theatre. read more

Cinemark At The Pike and XD - Seat stuck in position of being stretched out - Cinema Near Me - Long Beach, California

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Called several times on the phone unable to reach anyone. Couldn't make time and other location couldn't help. read more

SEEN A RAT Had proof of clearly seeing it. Went to let multiple of the staff know what I saw and see if they can do anything or move of us to a different theater. Unfortunately i understand it was very late to move us but I was very concerned on how unbothered they seemed or had no concern to do anything about it or get people out the theater very disappointing. When I have been going to this Cinemark for awhile I have always liked it cause of the location near the beach and scenic area, but the other day I went and took my family to this theater and had an embarrassing moment spent over 180 on the experience for 5 tickets and drinks sad read more

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I been here a handful of times in the past...once during the Long Beach Grand Prix funny enough! It's nice to have one here close to all the restaurants and bars and parking is validated in the parking structure if you watch a movie just like it is if you shop around within the pike. Its a typical Cinemark theater honestly which what I mean by that is that its basically fairly clean and service tends to be good generally and they seem to keep the place looking good vs other places may have a run down feel but not here read more

First, the concession stand experience was incredibly frustrating. On a Sunday afternoon, one of the busiest times for a movie theater, there was only one employee actually helping customers while a handful of other employees stood behind the counter seemingly occupied with other tasks. Meanwhile, the line continued to grow longer and longer. The employee serving customers moved at an extremely slow pace and showed little sense of urgency despite the obvious backup. It felt as though customer service was the last thing on anyone's mind. To make matters worse, when purchasing concessions, I asked for an extra box to help carry items--something many major theater chains readily provide. Instead, I was offered a bag. I'm not sure what they expected me to do with a flimsy bag full of popcorn and snacks while trying to navigate a dark theater. It was an odd and inconvenient solution that reflected the overall lack of attention to the guest experience. The condition of the facility itself was even more disappointing. The entire theater felt outdated and neglected. The carpets throughout the building were stained and dirty, giving the impression that they hadn't been properly cleaned in a very long time. The bathrooms were absolutely disgusting. Dirty floors, poorly maintained fixtures, and an overall lack of cleanliness made them some of the worst theater restrooms I've encountered in recent memory. The auditorium wasn't much better. The entire property felt worn down, tired, and in desperate need of renovation and deep cleaning. Going to the movies should feel like an enjoyable escape, but instead it felt like stepping into a facility that has been ignored for years. There are far too many theater options in Southern California to spend money at a location that appears so poorly maintained and understaffed. Management needs to take a serious look at staffing levels, customer service standards, and the overall cleanliness of this theater. Unfortunately, based on this experience, I won't be returning. read more

I like the location. Plus, they validate parking for 3.5 hours which is great! I usually visit in the morning, and it is always quiet and cozy, so I can really enjoy the movie in peace read more

Cinemark At The Pike and XD - Scan your parking ticket here. - Cinema Near Me - Long Beach, California

All in all our experience was good. There was a mix up at the time of ticket sales for the showing of TPOT 21 (Don't ask me anything about it. I'm my daughter's plus 1 to these things.) The 2 gentleman that helped ever figure out their seats were amazing. It was a little bit of chaos but they helped it flow perfectly. They also had a quality issue at the very beginning but they addressed it with the audience and fixed it right away. The staff at the theatre were amazing. It made for a great night. read more

Cinemark At The Pike and XD - Battle for Dream island - Cinema Near Me - Long Beach, California

Have gone to this location a couple of times and the location has diminished in service, in how clean it is. The seats have not been cleaned, popcorn still on some of the seat, on the floor and stains in the seats as well as on the tables. Regarding food, there has not been many pizzas ready for the costumer to just take and enjoy. Even after waiting for 20 min in line and getting to the register and asking how long for the pizzas to be ready. The respond from the guy in the counter was. It will be 15 min. The guy serving in the counter could not be bothered, it shows that costumer service has not been a priority or even suggested to the employees. It's a big surprise giving the location of the venue. read more

I haven't had any issue with this location. Great service and always a good place to watch the newest movies.

It's been a few years since I've seen a movie here. Came to see F1 & pick up the promo popcorn helmet for my son. The employees were all so friendly and helpful. Specially the guy at concessions. Popcorn is better here than at AMC. The recliners are worn out and need to be replaced but it was a clean theatre. read more

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I am actually a monthly member and have been for a a couple of years but recently I've noticed changes that are not pleasant you guys use to have lazy boy recliner that were very comfortable to my husband now you guys have smaller seats that are NOT comfortable to my husband and second of all we went recently went to go watch the Mario movie and was looking For sugar free candy and unfortunately there was none I was so upset and couldn't believe it that my husband wants a sweet treat but he had to watch the movie with nothing to snack on due to you guys not having not one single option I asked a member and they said whatever we have out there is what we have you guys should really consider adding sugar free candy at least. read more

We had trouble purchasing tickets online and accidentally got tickets for the wrong day. We were refunded and able to use a credit. We were confused on how to use the credit, I asked for a manager after attempting to use the voucher/credit at the ticket counter. The manager Cesar was so amazing! He walked me and my boyfriend through the whole process and had a smile on his face the entire time. Great customer service! read more

Cinemark At The Pike and XD - Comfortable seats - Cinema Near Me - Long Beach, California

I am writing to report an extremely unpleasant and concerning experience I had yesterday at the Cinemark located at The Pike. I visited the theater to redeem a valid student discount through Student Beans. The cashier informed me that the discount would not be accepted, despite it being advertised and valid. While this was already frustrating, the situation escalated in an unexpected and disturbing way. During the interaction, the cashier suddenly stomped forcefully on the floor. When I asked if he had killed a cockroach, he confirmed that he had and indicated that it had been smeared on the floor in the customer service area. This occurred in front of customers and was not addressed or cleaned immediately. This behavior was highly unprofessional and raised serious sanitation and health concerns. A food and beverage establishment should never handle pest issues in this manner, especially in front of guests. I am disappointed by both the refusal to honor the student discount and the unsanitary conditions and conduct I witnessed. I believe this incident warrants review, and I would appreciate follow-up regarding how this will be addressed. read more

Been going to this theater over the last couple of years and finally got to use the XD/D-Box/3D theater seats. An amazing experience especially watching the new Avatar. The food and drink options are pretty good too. And nothing beats a good reclining seat of course. This is a good theater if you want to catch the new movie! read more

Cinemark At The Pike and XD - Cinema Near Me - Long Beach, California

I have been coming to this theater since I was a kid; I was ready to give this place a horrible review but ultimately was met with great service which ultimately changed this review. I went to go see Wicked pt 2 on 11/20. I had bought my ticket through the app and bought concessions to be delivered to my seat. I arrived 20 minutes before the trailers started to be there on time for my concessions. By the time the movie started I believed my food and drinks were running a bit behind. By the time the movie ended I realized my items were never delivered. I headed to the guest counter and asked if my items were delivered. The girl working the counter informed me that my items were there waiting for me; I had to show her that I ordered to be delivered to my seat; she asked me if I wanted to take them. It was around 11pm and it was raining I didn't want the items, I just wanted a refund. She informed me that she would ask her manager if I could get a refund. A person who I assume is the manager came out and asked me if there was a note on my seat since I most likely wasn't there for the items to be delivered. I informed him that I was 20 minutes early before the trailers started so there was no way I missed the window. He apologized and continued to process my refund. On top of that, he asked me if I wanted my items remade and I could take them home. I assured him that I didn't want them now since the movie was over and it was raining outside. He went further and asked me if I wanted my movie ticket refunded; which I wasn't expecting. I told him it's not what I wanted but if he wanted to I would take it. He proceeded to refund my ticket as well. Was not expecting him to do that but he went that extra mile for me. I was content leaving the movie theater and will definitely come back; maybe not order to be delivered to my seat but definitely coming back. I believe his name is Tony, so thank you Tony for going the extra mile. Will be back! read more

This movie theater is getting an unusual four-star review. To start with their closed captioning equipment worked flawlessly 2 times in a row. The seats are comfortable, recliners. The staff is reasonably friendly. The theaters are reasonably clean, as are the bathrooms. Snacks are way overpriced as usual, but nothing surprising. Theater isn't a convenient downtown location. The crowd is respectable. All in all a good movie going experience. read more

me and my family came to watch a movie and there was a roach.0/10.we had to watch our movie in fear.

Arangel helped me today at concessions and she provided the best customer service! Super attentive, kind, warm, friendly! I've only been to one theatre so far to watch wicked and the scene was massive! Overall, solid movie theatre experience with tons of options. Huge parking lot and don't forget make sure to get your ticket validated. read more

Got to my seat. Left to get napkins to wipe seat. Left to get wet paper towels to clean better. Sat down to reward my hard work, my chair didn't recline. (Bummer!) Other than that. A movie theaters and movie theater. Location is not ideal for people coming to meet you on a Saturday (parking was a disaster/structure was closed) read more

Every time I come to this theatre there is always simultaneously at the same time: 1. Teenagers screaming in the theatre through out the entire movie and being disrespectful. 2. A drunk guy who falls asleep and starts snoring and their woman doesn't wake them up. 3. Multiple people who decide to play music / stay on their phones with the volume all the way up through out the movie. It doesn't matter what time I go at, whether it's matinee, early evening or late night. It's always the same situation. The staff here won't do anything about the rude and disrespectful people who come to the theatre. There is no punishment or removal of these individuals. The only reason I come here is because it's an extremely walkable distance from my house, but it's come to the point where I would rather drive across Long Beach to go to AMC for hopefully a better experience than ever come here again. read more

TLDR: Cinemark has validated parking; nice, friendly, and helpful staff; but the theatre experience is quite unenjoyable from the falsely advertised "no smoking" and questionable cleaning in-between movie screenings. - - - - - - I visited Cinemark with a friend to watch Tarot, and the movie was enjoyable outside of a few features: the audience member that smoked and the dirty seats. I had recently lost an item at this theatre, but the staff were friendly and even helped find the item. A few notes is that they advertise the "no talking, no smoking," but they really don't enforce it. At times during the movie, members of the audience were vaping, and the smell was quite unbearable. Regarding the lost item, I returned to dig through the chairs in hopes that it'd be there. Unfortunately, it was not found, but we also noticed that the same snacks enjoyed by several previous audience members were not thoroughly cleaned out... sus! read more

Was just in the XD theatre for Mickey 17. I knew where my seat was , however NO indications of what row you were in and if you needed help, no one! The projection for XD didn't even fill the screen, leaving pillar boxing on the sides. I thought I paid for an immersion experience with XD, apparently not. read more

Nice clean electric reclining seats. Fresh popcorn a butter topping machine was down but not that big of a deal they had another alongside of that one. Manger and staff were friendly and helpful directing everyone thru the different auditoriums. Temperature lighting and sound were all great while we enjoyed our movie. Would definitely recommend this movie theatre to enjoy your next movie. read more

Seats are worn out, scratched, and in poor condition. The concessions line moves too slow. I am a Harkins theater fan. Always clean, seats look great, concession line moves quickly. read more

I just want to give a BIG SHOUT OUT TO THE MANAGER ON duty on Sunday night His name is Tony ! It was a crazy night but he still managed to help me out ! I had place an order to pick up but for some reason it wouldn't pop up on their end and I was charged for .. Tony helped me in every way possible and I truly appreciate it his kindness and hard work he was so nice and had so much patience thank you Tony ! Not sure if it was a glitch but he still managed to accommodate me . read more

This is my go to theater . I love Cinemark and there reclining seats . They also have a bar inside but I never ordered drinks . This location has security inside. I usually go on Tuesday it's only 6 or 7$ I don't remember exactly but it's totally worth it . Parking structure is near and the theater validates the parking up to 3hrs free . read more

Someone lost their phone and asked me and my partner if we knew were it was. He was implying that my girlfriend stole it. I told them to ask the staff for help to look for his phone called me a dumbass and seemed to want to fight me. I told the staff about and they didn't really do anything. So I'm never coming to this theater again. It sucks because it was my third time going to this theater. I wanted to become a regular. This happened 3 years ago I still think about it. People aren't gonna want to come to areas they don't feel safe in read more

Just figured I'd do an update. Have been back a few times, and it's been better. To be fair, the only people I may interact with are whomever scans my phone and if I get a drink... but haven't had any negative issues. Their 4DX chairs could be refurbished tho... just sayin' read more

I went to the concession stand and the cashier didn't put on my popcorn . He said they didn't do that . Also my hot dog bread was hard . This is the 2nd issue I've had here . read more

Mouse in Theatre 11 - Ruined Family Night Took my kids to see Superman--a movie they were so excited for. Just as it started, a mouse ran up the steps toward my son in Theatre 11. We had to leave. Staff refunded us, but the way it was handled felt too casual, like it happens often. It completely ruined our family time and broke my heart to see my kids miss a movie they'd been looking forward to. We won't be back. Cleanliness and safety should be a priority. read more

The Pike is a somewhat outdoor mini-mall. What can one say about a theatre that just is? You see one you see most of them. This theater is cookie-cutter like the rest of them. The concession stand sells the same items, the restrooms are the same, the price is the same, and the seats are newer and comfortable. Overall the theatre is clean and not crowded. Worth a seat for your favorite movie. Get here early as the parking structure is not nearby. read more

The film played in the wrong color space. The dark parts that should have been black were a dark milky gray. The film I saw (Nosferatu) had two mattes on the side that exemplifies how terribly off the color was. I took the picture below from the entrance aisle. The two dark bars on the side are the mattes. The one on the left is black and the one to right of it is SUPPOSED to be the same color. Because of this many parts (that took place in darkness) were washed out and hard to see. read more

Cinemark At The Pike and XD - There is a black bar and a gray bar on the side of the picture. Both of these bars should be black. - Cinema Near Me - Long Beach, California

Love our neighborhood theater and the Cinemark club the lines have gotten better, and the place looks cleaner read more

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They have validation for up to 3.5 hrs at the parking structure. But not for special events! read more

Cinemark At The Pike and XD - Parking validation for up to 3.5 hrs - Cinema Near Me - Long Beach, California

I'd be nice to have a canopy when you have to wait outside to get your tickets- it was super hot and the sun was beaming down on us as we waited in line. The cashier was somewhat slow. I don't know what the holdup was, but we waited at the window for at least 15 minutes. The theater itself was nice. Great location the seating area inside the theater was clean, the chairs were super comfortable.. I love the recliners. The lobby was super busy, wish they would've had more cashiers and open more lines. You would think on an opening day of a movie they would have more folks at the concession stand working. I would have purchased snacks but the lines were too long. Other than that in a scale from 1-10 I would give my visit at Cinemark theater a 8.5. read more

Absolutely horrible! I was there earlier today to watch avatar with my family and as I am waiting I overheard a manager talking poorly of an employee! Which was an employee I saw earlier who was super sweet and helpful when I asked her for help, her name was Shelby as I saw on her name tag. So I heard this manager speaking to a female employee at the place we got our tickets scanned when entering, saying how he has love for Shelby but that she's annoying and gets on his nerves. I could not believe what was hearing if I'm being honest. A manager should not be talking about an employee to another employee. Who knows what else he has said about her. I felt bad for the poor girl. I have seen her many times before she always has a smile and her face and always makes you feel welcome. Absolutely love it when she's at the front scanning tickets. But honestly I don't like confrontation so I asked another employee who he was and they told me his name was Mr. Jones. If that's how your managers treat employees and talk poorly of them behind their backs, I'll take my business someplace else. He should NOT be a manager! If I could give 0 stars I would! read more

Had a few hours to kill after a conference before I had to catch my red eye out of LAX. Decided to catch a movie. Nothing exceptional about this theater. Snacks were overpriced but the popcorn was tasty. My hometown theater give free popcorn and coke refills, this theater doesn't, not that I needed them. Recliner chairs were comfy. The only downside side was the fact that I was sitting on the aisle and I swear I saw a mouse scurry by. He must think the popcorn is tasty too. read more