Stephanie was great...the atmosphere is wonderful. Exceeded my expectations! The entire staff was warm and friendly.

We had a massage and facial today at Cinzia Spa and both were amazing experiences! Would definitely go again!

Horrible customer service and gel polish manicure! My daughter sent me an email gift card to this place for my birthday. When making an appointment online, which is the only way to make an appointment it asked for my credit card information! Because I had a gift card I didn't want them to have my information. The website would not allow me to continue without my information so I tried calling and was referred to a bot! Which I refused to talk to; so after calling a second time I asked the manager to call me back. I told her about my situation and she said there was nothing she could do! Because I didn't want to lose out on my $75 gift card I sucked it up and made an appointment; still having to give them my credit card number. Well after less than a week my nails are chipped. I am disgusted with this situation and have never spent $72 on a gel fill . Way too much drama and disappointment for a birthday present read more

This was my best spa day! We walked in and immediately felt welcome. The amenities were amazing. Our massage therapists were amazing (I had Alyssa and it was the best massage). We are only visiting the area, but if we loved here we would be regulars. I highly recommend for a special, relaxing day. read more

CHECK YOUR RECEIPTS and confirm your services!!!! I requested the winter specials that were offered online but instead I was given and charged for the "signature" services. The representative had placed my order incorrectly. So my great service turned very sour due to the cost that I was charged. I am not familiar with the services so I do not know the difference between the winter specials and "signature" services. I am very angry as this seems like a bait and switch. Instead of resolution, I was asked "did you enjoy the service?" What does that have to do with being overcharged? I was not given a receipt as the printer was "out of paper". I was emailed my receipt and discovered that I had been incorrectly charged. This is bad business and the second time this has happened to me at this place. I will not be back. read more

Nancy was my massage therapist at Cinzia. I have had massages all over the Western Hemisphere and Nancy is still be of my top 2 massages EVER! She was phenomenal! Science meets art meets spiritual experience! I just cannot say enough good things! I did the cryotherapy and then the massage to deal with a low back muscle and sciatic issue before a drive home to New York and this spa was magical in how they restored me! read more

For me - was not worth the Price. Also the facial was advertised as 55 minutes. My appointment was at 3pm, and when I was told that we were finished, the clock showed 3:45pm. 1) The steam room was not working (would of liked to use) 2) I couldn't get into the salt cave (would of liked to use) and the meditation room was very bright and echoey. Was hard to relaxed/meditate in this room. Also, another spa Client thought the meditation room was for socializing with his wife. Was very distracting. I did read about the automatic 20% gratuity, and didn't care until after my session. The $24.00 tip was too much for the service I received. The Gal checking me out was loud about what my Bill was, like I was at a Deli counter. It was no one business what I had done or telling the lobby my bill was $288.00. This should definitely be a whisper between 2 people.. I am a local and I do not recommend. read more

Great service and beautiful facility. I have booked multiple special occasions there. Their service includes a complimentary Mimosa but you can also at your expense order a Champaign service and select from the menu that offers several yummy dishes. I highly recommend but realize there is a price for such wonderful treatment. read more

Amazing! 10/10 experience! Amenities include jacuzzi, steam room, relaxation room, light refreshments.

My first time ever soending a full day at a spa and Cinzia absolutely blew my expectations out of the water!! We decided to splurge for my husbands birthday and it was the best decision ever. For a parents of multiple little ones to have a day out, it was an amazing treat. We are locals and felt like we were on vacation for a day! I had a 70 min body butter massage with Dusty, 50 min facial with Christy & 30 min Island Scalp Treatment with Nancy. All of the services and therapists were phenomenal, but to be honest, the scalp treatment was a last minute choice the morning of and looking back, it was my favorite part of the day. I cannot recommend that treatment enough!! In between, we enjoyed the steam rooms, jacuzzi & Himilayan Salt Suite. It was worth every penny for the amount of relaxation it brought to us. We will DEFINITELY be returning. Thank you all so much for such an amazing day! read more

Booked a "package" including eye massage, eye mask, brow tint/wax, lash tint. Only received the brow tint/wax and lash tint (not sure why the other services were left out?) and they only had two tint options for the brows- medium brown and deep brown. As a redhead with naturally blonde eyebrows, I was concerned about the color- the medium brown turned out much darker than I would have liked. I was told they normally have a "blonde brown" but that "they didn't order it this time". Overall just very disappointed with the experience given the first visit 8 months ago I received exceptional service. read more

Great service and great facial! My negative is I also ordered lunch and they brought it out on a cafeteria cart . Very unappealing ! You do have to eat it on your lounge chair and had to put the salad bowl on the recliner surface so why not bring it out on an attractive tray to hold the lunch and provide a foundation for it. read more

My husband and I went to Cinzia for a Couple's Retreat: hydrotherapy tub soak and couple's massage. The entire experience was phenomenal! From the locker rooms to the relaxation room to the couple's suite where we had both services. Daniel and Abby are excellent massage therapists. Highly recommend them both. Highly recommend the spa. We'll definitely back! read more

What a find. Somehow, I just recently learned of Cinzia, despite being a regular visitor to the area -- but I'm glad I did, because it proved to be an exceptional spa. I went in for a massage, and was surprised by the complimentary use of the entire facility, including a steam room and jacuzzi. Also, said facility was clean, quiet, and comfortable, with a nice, big locker room and lovely decoration throughout. And, to top it all off, the massage itself was as exceptional as the rest of the place, with a skilled, attentive, and highly friendly therapist. The rest of the staff, too, were as upbeat, personable, and professional. Overall: a glowing experience, one I hope to repeat in the near future. So, big thanks to everybody at Cinzia, for your A+ service. Keep up the good work :-) read more

In North Myrtle Beach on a family vacation and I needed some Mommy time to relax and not be rushed or have to take care of everyone else. Cinzia Spa did not disappoint! I got the perfect package plus a lot of extras. All of the services I had were very high standard. One of the best facials I have had in a very long time. My mani/peti was amazing and the massage was the perfect pressure and she concentrated on my problem areas. I really enjoyed the steam shower and the jacuzzi was also nice. They had everything I needed to get ready after my services and everyone was very nice and friendly. I highly recommend Cinzia Spa if you need some "me time" read more

I had the most amazing deep tissue massage from John. I told him my back was the issue. And he focused mainly on the area. Amazing. Well worth the money. Don't go anywhere else. read more

BUYER BEWARE!!! THIS PLACE IS A SCAM!!! It is with great sadness that I even have to write this review. My older sister decided to treat my 71-year old mother to the Winter Spa experience (a facial and pedicure) at Cinzia Spa. The special is listed online. When she went to pick up our mother- my sister could not get a a receipt but instead was told that the printer was out of order. When they got back to their vacation timeshare it was only then when she discovered by looking at her credit card statement that she had instead been charged MUCH MORE money for 'signature special's'. When she called the manger Kristine or Christine- the manager's response was incredibly snarky and passive aggressive. Basically in so many words- my sister was told that she was going to have to eat the costs and there was nothing that would be done on the spa's end to right their wrong. Mind you, it was a significant amount more that was charged to her credit card with a mandatory 20% that was added on to the services. THIS PLACE IS A RIP OFF and a POOR EXCUSE for a reputable business establishment. It is OBVIOUS upon reading other reviews that this is a scam business that needs to be reported. Additionally the manager KRISTINE or CHRISTINE lacks integrity. I would strongly implore anyone who is even thinking about booking ANY service here, NOT to. This business needs to be reported to the Better Business Bureau in South Carolina and put out of business. I am not a disgruntled customer, I am a pro-active human being who believes that business should conduct their affairs with integrity- not be a den of thieves void of honor and conscience. read more

The technician was knowledgeable and good. However not exceptional; nothing different from any other day spa. It was a pricey. I would have expected a little more for the price. Specials were booked for 4 of us for a special price. But price wasn't honored at check out. Girls at reception were not understanding at all about package pricing. If you book, make sure to take a screenshot of pricing and insist on email confirmation with pricing. I've since read other reviews where pricing was changed or services not provided that were stated in package. And adding an automatic gratuity is crazy. Gratuity is to be determined by receiver of services, not business or giver of services! When did this change?? The steam room wasn't working but it was stated on web site. The spa was clean. read more

had a wonferful spa day but he blonde manager in the blue pants was very unpolite and stand off. she was quite frankly rude. other than that great spa read more

My husband and I booked a 70 minute couples massage. Dusty was great and very professional, I highly recommend him! Jennifer on the other hand was awful. She performed my husbands massage but somehow managed to ruin my experience as well. SHE WOULD NOT SHUT UP! She took what I consider a relaxing experience and talked through the whole thing, she covered many topics with my husband, who was too polite to tell her to stop talking, such as "it's fucking hot outside" to her new found sobriety ("that shits just not good for you"). As if the talking and profanities just weren't enough she tried to end his massage 10 minutes early and Dusty reminded her that we still had more massage left. My husband probably would have been happy to end the service early, he said it was the worst massage of his life. He was so disappointed and has sworn off massages for a while. It's so upsetting because we came last year for a couples massage and he said it was the best of his life so he was excited for this years. For such a high end, expensive facility I really expected the staff to match the vibe but this was awful, we will definitely not be returning ever. read more

I chose to ring in the new year with a much needed massage. Jennifer was nothing short of amazing! All of the staff were extremely professional and friendly, and the spa was very clean. The amenities are also very well appointed. read more

It was very enjoyable. I had a 50 reflexology massage on my feet. I didn't feel rushed and will certainly book this again at this place in the future. read more

I have a pedicure at Cinzia Spa every month. It is a treat for myself. I always book with Christy because she is excellent and ensures I am comfortable and relaxed. I appreciate that she takes her cues from me as to whether I want to talk or sit quietly and relax. I love the atmosphere at the spa and the upscale amenities. read more

Make sure you receive a confirmation email or text! Disappointing morning at the spa! A weekend in NMB was planned with friends, made reservations by phone on February 9, 2022, arrived at the spa on February 26th to learn that our appointments didn't exist! Staff suggested i had perhaps called another spa so searched my call log to demonstrate a call was made there on February 9th. My friends and I loved Cinzia Spa on our first visit and had looked so forward to this day. The services we had booked were not available. The problem obviously occurred with the spa - surprised that management didn't offer perhaps a discount toward a future visit or some reasonable attempt at correcting their mistake! read more

Whenever I visit Myrtle Beach, the Cinzia spa is one of my stops! Excellent treatments and staff. A must go! read more

Cinzia Spa - Massage Near Me - North Myrtle Beach, South Carolina

Truly awful experience. The staff was rude. I asked for the massage to get the deep tissue and i felt like they just lightly touched my skin with oil. This place was overpriced for what you got. read more

Great experience! From start to finish pampered the whole way along!!! Great steam room, Jacuzzi, massage, meditation room even a sauna. All while enjoying a nice glass of wine!!! Little on the pricey side but well worth it. read more

While on a family vacation, I had the chance to treat myself to a half day at the spa. I had the Spring Ultimate Zen treatment by Stephanie and Diamond Microdermabrasion by Diana. Both women were great and worked with ease. After I was done, I enjoyed a couple mimosas before rejoining my family. I left feeling peaceful and with baby soft skin. read more

For anyone who is local to North Myrtle Beach, check out the monthly membership options at Cinzia Spa. Not only do you get unlimited access to the spa amenities, you can choose one signature service for free each month! The monthly membership essentially pays for itself! Everyone on the staff (front desk and technicians) makes you feel comfortable and right at home. Best spa in the area!! read more

My 30th birthday was 2 days ago and the ONLY thing I asked for was a nice massage. I was so excited to go yesterday but I got sick the night before and ended up in the ER until 5am yesterday morning. My husband called yesterday morning explaining the situation and asked if we could reschedule and they refused because of their cancellation policy. I could almost understand if I wanted to cancel completely but they wouldn't even allow us to reschedule. If I had the energy, I could've gone to the appointment anyway, spreading my germs from this random virus so I'm assuming they would be glad that I wanted to reschedule. This was a big gift for me, as we do not normally splurge on my birthday with it being right after Christmas. Now we are out $166 with nothing to show for it. I spent my birthday night in the ER and then had to deal with this ridiculousness. I know several people who go to Cinzia Spa and I will absolutely be sharing this situation with them so they know that if they book an appointment and have an emergency, the business will absolutely not care or take that into consideration. I love supporting small, local businesses but this one clearly does not take into account emergencies and sickness. It is VERY disappointing. read more

I called in advance for the body balance spa treatment. Me and a group of friends where in Myrtle Beach for 6 days. When they took my reservation they DID NOT ask for contact information BUT I asked them to send me an email confirmation for my service date which they did. I arrived there 30 minutes before my service and was told they had to cancel and didn't have a way to get in contact with me. To accommodate they offered a REDUCED service of only an hour service at a reduced cost when the service I originally requested was almost 3 hours and I would have to wait an additionalhour beforeI could be seen. I'd had a very bad month after burying my mother and this was supposed to be my one thing to treat myself. They seemed very unapologetic and I'm trying very hard not to believe if I was white things may have been handle very differently. I will never attempt to book anything with them ever again if I do come back to South Carolina. Horrible experience. read more

I forgot my sunglasses in a locker at closing time, 6pm, on friday. The next morning I drove back there at opening time, 9am. And no sunglasses. Someone swiped them. Someone will say "it's not fair to give them a 1-star review because YOU forgot your sunglasses.". Well, in COMPLETE seriousness, all I can say is, life isn't fair. Unfairness is all around. It's just part of existing. From coming away from what Arry said might have been the nicest venue and the nicest massage she might has ever gotten, and at an ultra high end residential and hotel resort, I am now left with a couples massage that cost me almost $600 (including the cost of my revo's.) And the facility is one of the absolute nicest I have ever patronized too. Very new as of this writing. The full body massage was very nice. The couples room is excellent. The lighting, the music, the heated bed. All top notch. The first massage where I was completely nude under the sheet! When I paid at the end though, they added a 20% gratuity/service charge that amounted to $48. I would have left a nice tip anyways, but I suppose they like applying their own tip/service charge. And when Arry made the reservation, they were kind enough to push it back 30min, to give us more time on the beach earlier that day. Good customer service. Apparently, there is cleaning staff going around prior to opening, and there are hotel guests and residents that can come and go into and out of the men's locker room, independent of the spa business. The lady that re-stocked the lockers with robes didn't see my sunglasses either. They were a very nice find for the thief: a very gently used pair of polarized revo's inside a revo leather wrapped hard case with the cleaning cloth inside. Oh well... I can only hope that the thief feels some torment like Trevor (Christian Bale) in The Machinist. But highly unlikely. read more

Beautiful venue - so clean. Really enjoyed the music (classical). Great service. Service was great - they accommodated us coming in late on top of allowing me to push the appointment later. We enjoyed a duet massage and the room was very nice. I asked for hard pressure for my massage - and boy did I get some serious pressure. I tend to think the massage was a waste of time if I don't walk away feeling like it was a workout of some sort - so I was very pleased. However, the pressure was so hard that I walked away with scars and bruises - the caveat being I told the masseuse it was okay. Probably one of the best massages I've had in a very long time. I would most definitely have given this spa 5 stars - but there were two very big grievances that we experienced. Minus 1 star because of the automatic gratuity that was automatically added as a service charge. You've got to be kidding me. If you have a paying customer WILLING to pay $120/person for a massage - and then on top of that you automatically add gratuity because you don't trust the person to tip on their own... That doesn't make sense to me. I find it insulting. If that's the case, then I'd advise you to charge $145/person and say no gratuity necessary. A tip should be a tip - great service = great tip. We had cash tips ready to go, too! Second star lost because of issues with the spa's business partnership with the hotel/residential business. Assuming the clientele you have to such an establishment where clients are able and happy to pay $140+ an hour for a good massage in a beautiful venue with all the perks - then I think it should be fair that the staff working at the venue and the other guests at the venue would not feel the need to steal a pair of sunglasses. COME ON!!! I'd assume such clientele would have the decency to return it to the front desk, leave it as is, ... NOT steal it! We were the LAST clients in the place before they closed. We left voicemail and were the FIRST ones in the next day. So Cinzia has told us that it's because of other hotel/residential guests or perhaps the unknown towel changing staff that the glasses are no longer there. Ridiculous. Something's seriously wrong with your residential and hotel guests/staff between the hours of 6PM and 9AM then. It's too bad Cinzia has to put up with this absurdity - I loved my Cinzia experience. I really hope Cinzia can work out a better situation that protects their brand from the hotel/residential side. I love Cinzia. I would love to go back - but in the meantime triple check all of your belongings before walking out of the place. read more

I have had no less than 40 professional massages in my life. And Ashley was by far the best masseuse I have ever experienced. I told her that my shoulder was bothering me, and that I stand all day and she spent lots of time focusing on my trouble areas without neglecting every other part of my body. I wish I could spend my entire day at the spa. We enjoyed the outdoor garden pool, the steam room, the meditation room, and our services much more than I ever would've expected. read more

Very expensive especially when you consider what you are getting. Manicure prices are for regular manicures, not gel or dip. Gratuity is required at a rate the spa sets, you are told how much you must tip at check out. There are better spas that are more reasonably priced in the Myrtle Beach area. Although, I must admit Diana was wonderful, good facial service. read more

Loved this spa! My husband and I needed some care on our hands and feet, we made an appointment for a mani and pedi. It was so relaxing, the staff was accommodating and professional. Soothing music and calming scents filled our room. I was very pleased with my experience and will definitely be back and recommend to come here if you want quality! 5 stars!! read more

Cinzia Spa - Beautiful spa and extremely friendly and professional staff members! - Massage Near Me - North Myrtle Beach, South Carolina

Wish we would have booked more then just the massage. It was a great experience. John was amazing! Thank you! I will definitely be going back. read more

I've been going to this spa for several years for special occasions. Today I experienced the Figian Ritual & express facial. The Figian was heaven! I'll never go back to just a regular massage! The staff was extremely professional and made me feel completely at ease and relaxed. The only downside is the automatically added 20% tip.. That drives the price up, however, it was well deserved today! This is my favorite place on the Grand Strand! read more

We've been here for pedicures several times and every time it's a great experience! Very relaxing and the people always do a great job! Ask for Nakesha and Sabrina! read more

Cinzia Spa - Still drying, but we love our toes! Thanks Nasheka and Sabrina! - Massage Near Me - North Myrtle Beach, South Carolina

I went to Cinzia just recently for a 50 minute pedicure. While the nail tech was pleasant, I was very disappointed that my appointment with her from start to finish lasted just 33 minutes. When I checked out, I was informed that a 20% gratuity had automatically been added to my bill. Not cool; no way I would have left that much gratuity nor was I even offered an option to change the amount. Won't go back. read more