Worst online service ever. Can't get a "service" representative on the phone. Every month I have to…read morechange my password because by the time the next month comes around, the last one doesn't work.

5 star BUT do your homework/ shop around . But for the most part these guys are pretty ok. I…read morepersonally don't love all their staff members. They speak professionally in a "back handed compliment kinda of way". I read someone indicating this place has "terrible customer services" - well, its that persons own fault - they sould have done their homework and knew EXACTLY what they wanted before coming in. (the people who work here are not paid enuf to give a damn. ) And be ready for EVERYTHING TO TAKE FOREVER. No one working here has a sense of time or ugency. But I do like the little robot dude

Love the Credit Union! Staff are always helpful and take their time to meet my needs! Shout out…read moreto Eric Mesropian! He was friendly, very helpful and went out of his way to help me with what I needed help with. Thank you!!

Today I was at the bank. Josie was very helpful. At the Credit Union. She is always professional.read more

I've been a member for ~ 15 years, and I've only had positive transactions with CEFCU. They don't…read moretreat you like a number like corporate banks, and they often have low rates on loan products, and higher rates for savings products - paid as monthly dividends. (You only need to maintain a min $5.) They have the feel of a neighborhood "Savings & Loan". They may not be good for an everyday account since they don't have a debit card and a lot of locations, but they excel at savings, real estate, and other loan products. If you want to be treated like a PERSON rather than a random account whose importance is judged on the balance, I would recommend CEFCU.

It's too bad Yelp excluded three 4+ reviews from their calculations, leading to an unrealistically…read moredepressed average rating. I'm here to add another 5-star review. I've been with CEFCU since the early 90s, and my parents have since the 60s. Great customer service. You are treated as a person, and always get a human to talk to - no interminable pushing buttons and choosing selections that don't really fit on one phone menu after another. They have helped me step by step through complicated forms. They have better savings interest rates than any other regular bank I've used. Their credit card has good terms. I haven't gotten a loan through them, but I'd certainly look there if I needed one.

Absolutely love this branch location! Kasim and Brian are the best. We've switched to Chase…read morespecifically for the business services and we have not been disappointed.

Extremely rude teller. She saw we had quarters that were wrapped and counted for them nicely…read moreorganized and she tried turning us away because she didn't want to "count them" is that the job of a bank teller? To count? We tried to be kind the whole time but even when she agreed she threw the money at us and had a nasty attitude the entire transaction.

(Serviced 05/27/25 TU @ 12:00pm... and countless visits before): This business bank served me and…read moreother citizens well! Citizens Business Bank's One Civic Center Dr. La Canada Flintridge location (formerly on Foothill Blvd. when I first opened an account with them) had been housing an account for one of the investment properties for years. Prior to this, I'd never done any banking with them although I was familiar with the brand, and they apparently have made a name for themselves as a reputable strong small bank. Sadly, on this fateful day, it was time to close the account and end our relationship since it was no longer needed, so I felt it was time to memorialize them with a review. Was my time with them as a small business owner, the right bank for any citizen in the same situation!? PRODUCTS Like most financial institutions, they offered all of your basic banking needs such as checking and savings accounts, CDs, loans, etc. Over the years, I've opened CDs, wired funds, had a safe deposit box, and needed cashier checks. In this particular instance, I made a final withdrawal and closed the lone account we had left. In addition, they provided various business services. Everything was pretty straightforward, so it really came down to whatever preferences you were looking for. SERVICE I've always handled all transactions inside the branch. From day one, one constant employee was always there to assist me with anything I needed (sadly, I couldn't remember her name but it started with an "M"). I always enjoyed the personal touch and that they were never busy, so I was usually helped immediately. Simply, a group of nice women who treated you with professionalism - thank you! PARKING (FREE) They had their own small lot (no more than 10 spots) tucked away next to a Target - 'nuff said. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=5ZDIQsgw8auILhJv_kTfrQ ATMOSPHERE, DÉCOR, AMBIENCE Located on the first floor of what was now the building that also housed the La Canada Flintridge Chamber Of Commerce, and prior to that the headquarters for the now defunct Sport Chalet (where I worked in their marketing department decades ago!) it was funny that this branch basically took up the entire marketing department with its three counter desks, two enclosed offices, and a small waiting area. There was a lobby area when you entered where the bathrooms and an ATM were located. These were minimal promotional advertisements hung on the walls and found at the desks. Plenty of natural lighting came in through the large windows while electric ceiling lights filled in the rest. There were no TVs nor any background music. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL I had a good run with La Canada Flintridge's One Civic Center Dr.'s location of Citizens Business Bank, and I wish them all the best. I always felt appreciated, was treated very well, and never had any issues with them. The brand itself offered everything I needed with a personal touch, a sense of belonging, and a great supporter of small businesses. At the end of the day, I felt my money was safe, and always had a positive experience with them. Generally speaking, they didn't always have the best of interest rates, and they didn't have a ton of branch locations. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $0.00 BEFORE any discounts and/or tip). And, although they offered MasterCard & VISA, they didn't offer my credit card of choice... AMEX! 4.0 STARS

I have cashed my check from here for a year now, and today they decided to test me. I lost my…read morepaycheck in the mail and had to have a handwritten check reissued to me from my employer. So the supervisor on duty says she has a policy that prohibits her from cashing handwritten checks over $1000 until they contact the person who wrote it directly and verify that they check is from them... Had to call corporate to get it handled. Turns out that policy doesn't exist and when corporate asked for the name of someone to talk to, the response I was given was "We don't need a manager to run this place." Then wrote my personal information on a post it for her safe keeping. Anyway, after a relatively sorry call to corporate, the tellers straightened up and cashed my check for me and I was on my way. As I'm walking out the door I can hear that they finally got ahold of my boss so I stuck around to hear how the lovely manager bad mouthed me to my boss. Way to run an establishment full of people's money...

I visited SchoolsFirst for some banking needs, and no appointment was needed in person. In fact,…read moremost walk-in clients were seen within minutes! I was greeted by multiple staff members, and Matthew was extremely helpful throughout the entire process. Not only did he explain everything about my accounts but also taught me how to take advantage of all that they have to offer. What makes visiting even better? Parking was super easy in the Pavilions lot, and there are many small shops around the block to browse. If you never need to wait, their interior is very spacious and open; you'll never feel claustrophobic! A+ will be back!

Let me tell you how amazing this process was, I was about to become a member, open my…read morechecking/savings account, get an auto loan and credit card in less than an hour. THANK YOU THANK YOU BRITTANY!!! Such a fast and easy process. I couldn't be more excited to go through this journey with SchoolsFirst Federal Credit Union!! THANK YOU AGAIN BRITTANY!

Horrible experience at Wells Fargo. I walked in, greeted the…read moreteller politely, and asked for a simple cash advance--something I've done multiple times before with no issues. Right away, she seemed uninterested and kept trying to send me to Bank of America next door instead of just helping me. When she finally processed it, I gave her my ID, debit card, and all the required info. The transaction declined--which can happen--but before I even said a single word, she immediately jumped in with a rude, defensive tone saying she "doesn't know the restrictions," as if I was about to question her. I wasn't even going to ask. The entire interaction was weird and unnecessary. The attitude, the dismissiveness, and the lack of basic customer service made it clear she didn't want to help from the start. I stayed respectful the whole time, but that clearly wasn't mutual. She tried to be to intimidating with her stares but I wasn't intimidated at all, I thought it was odd and childish, because we're at a bank. We're not teens in high school. For reference, this was the teller at the far end of the counter closest to the sofas--a blonde woman with blue eyes--so management can properly address it. I also like to add that after my card was declined I went next door to bank of america to get my money it was closed. They close at 4 and Wells Fargo is open until 5. I'm still a bit confused as to why she would send me next door, but okay. Really disappointing experience. Do better, Wells Fargo.

My husband - Voskanyan, Karo recently opened a business account at Wells Fargo, and he had the…read moreabsolute pleasure of working with Vahe Movsesyan at the Montrose branch. From the moment we walked in (I was accompany him) he was professional, knowledgeable, and genuinely helpful. Opening a business account can feel a bit overwhelming, but Vahe made the entire process smooth and stress-free. He took the time to explain all the account options, helped him gather the required documents, and answered every question my husband had with patience and clarity. We never felt rushed, and it was clear that he truly cares about helping customers succeed. It's rare to come across someone so dedicated and attentive in the banking world, and I'm incredibly grateful for the support we received. If you're opening a business account or need any kind of banking assistance, I highly recommend asking for Movsesyan Vahe-you won't be disappointed.

One star docked because they had only one teller working during lunch hour. I feel like any bank…read moreshould have more than one teller ready from noon to 1 PM on any given week day. The teller that WAS there worked as fast as she could and was polite and knowledgeable. I was there to get a cashier's check, and things moved along quickly. Has ample parking, in an easy to reach location. Just note it is a fairly small BofA, so check to make sure they have the service you want to do prior to arrival.

This branch is an absolute joke. Not a single person here knows what they're doing. I've dealt with…read moremultiple employees, I've been given case numbers, and every time I call corporate they tell me it needs to be handled in the branch. Every employee I speak to acts like I'm speaking another language and can't do anything other than direct me to corporate who insists that the branch can handle it. What a joke