(Serviced 05/27/25 TU @ 12:00pm... and countless visits before): This business bank served me and…read moreother citizens well!
Citizens Business Bank's One Civic Center Dr. La Canada Flintridge location (formerly on Foothill Blvd. when I first opened an account with them) had been housing an account for one of the investment properties for years. Prior to this, I'd never done any banking with them although I was familiar with the brand, and they apparently have made a name for themselves as a reputable strong small bank. Sadly, on this fateful day, it was time to close the account and end our relationship since it was no longer needed, so I felt it was time to memorialize them with a review. Was my time with them as a small business owner, the right bank for any citizen in the same situation!?
PRODUCTS
Like most financial institutions, they offered all of your basic banking needs such as checking and savings accounts, CDs, loans, etc. Over the years, I've opened CDs, wired funds, had a safe deposit box, and needed cashier checks. In this particular instance, I made a final withdrawal and closed the lone account we had left. In addition, they provided various business services. Everything was pretty straightforward, so it really came down to whatever preferences you were looking for.
SERVICE
I've always handled all transactions inside the branch. From day one, one constant employee was always there to assist me with anything I needed (sadly, I couldn't remember her name but it started with an "M"). I always enjoyed the personal touch and that they were never busy, so I was usually helped immediately. Simply, a group of nice women who treated you with professionalism - thank you!
PARKING (FREE)
They had their own small lot (no more than 10 spots) tucked away next to a Target - 'nuff said. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=5ZDIQsgw8auILhJv_kTfrQ
ATMOSPHERE, DÉCOR, AMBIENCE
Located on the first floor of what was now the building that also housed the La Canada Flintridge Chamber Of Commerce, and prior to that the headquarters for the now defunct Sport Chalet (where I worked in their marketing department decades ago!) it was funny that this branch basically took up the entire marketing department with its three counter desks, two enclosed offices, and a small waiting area. There was a lobby area when you entered where the bathrooms and an ATM were located. These were minimal promotional advertisements hung on the walls and found at the desks. Plenty of natural lighting came in through the large windows while electric ceiling lights filled in the rest. There were no TVs nor any background music.
ATTIRE
Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops.
OVERALL
I had a good run with La Canada Flintridge's One Civic Center Dr.'s location of Citizens Business Bank, and I wish them all the best. I always felt appreciated, was treated very well, and never had any issues with them. The brand itself offered everything I needed with a personal touch, a sense of belonging, and a great supporter of small businesses. At the end of the day, I felt my money was safe, and always had a positive experience with them. Generally speaking, they didn't always have the best of interest rates, and they didn't have a ton of branch locations. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $0.00 BEFORE any discounts and/or tip). And, although they offered MasterCard & VISA, they didn't offer my credit card of choice... AMEX! 4.0 STARS
