Do they need another 1 star review? They sure do. I was wondering why there were chairs in the line. First time I have ever seen that. Came on a weekday around noon and there's 6 people waiting in front of me and one teller. If you want to wait 45 mins+ for a transaction for your own bank account then come to this branch. I figured people have complain so they put chairs for people to sit while waiting in line. I was on the chair for 15 mins and gave up as that one teller was still helping that first customer in line. I complain about the ridiculous line to the branch manager Arlene. She says she knows it's a long wait. Ok, so do something about it instead of having customers wait that long for their own bank acct services. 0/5 stars read more

The banker Han Kim messed up my application despite me verbally confirming the information multiple times and showing a copy of the info. I don't know how you can be that incompetent. You have multiple verbal confirmation, a digital and physical print out of the info, and you still enter the data wrong. What happened to double confirming your entries? He called me a few days later asking me to come in because he needed to change it, at first obfuscating his mistake, even pointing fingers at me, before admitting that he miss-input my information. I've worked in this industry before. I know what the system looks like. Mistakes happen, sure, but the attitude is equally important. Han should have came clean immediately on the phone, apologized, and asked if I was available any time this week to come in instead of trying to pressure me to come in immediately regardless of my schedule or obligations. The avg rating you see on Yelp is accurate. Make sure you double check their work because they won't. read more

I am the CitiBank credit card owner for many years. The credit card services are always excellent. My need changed lately, a good friend recommended CitiBank banking service which I am glad I accepted his advices. CitiBank office offers the complete line of banking sevices and one of their great fearutes was wire transfer among CItiBank customers. Branch office staff were friendly and professional. I highly recommend CitiBank for your banking and credit card services. read more

Honestly, this review is only for the ATM's outside the branch. Citibank has changed their ATM's all around and have closed down locations within Daly City. My favorite location was near Westlake, but that became Uber HQ. Otherwise, I either have to go to Hickey or SSF. I was in the neighborhood as I was getting tacos at Taqueria San Bruno and needed cash to the place I was going to after. Mind you that this was a Sunday (11/13) and the bank was closed. I have to give them a shout out because this was one of the first Citibank ATM's in the area that provides $100, $20, and $10. It's SOO difficult to find an Citibank ATM that provides other notes. I preferred Citibank to do $50's and $20's since it helps with my cash savings, but I appreciate the fact that they had other available notes while accessing the ATM. Otherwise, the bank is in a nice central location where there is parking, however there's an additional parking lot for another business where it attracts some shady people. I'd be on alert if you're ever withdrawing cash from the bank or outside the ATM. read more

Enjoy banking at this branch. Manager and staff are very helpful and extremely polite.

This bank is horrible! Customer service is horrible! I was past to another Banker to help me with my Citi Gold account.. they told me the account I opened was blocked which I got in the mail a few days ago and it would be easier to open a brand new account.. SMH! Apparently at the same time the tellers were not taking customers since the system was down... I'm listening to the 2 bankers arguing with customers.. I feel like I'm in a bad dream! If I didn't get Citi for my mortgage I'd run away from Citi as fast as possible!! read more

Young managers that have no authority to do anything . Yes, one said she had to go to lunch.Will not go to this branch again. I suggest you avoid. read more

My husband and I visited this branch to add him to my bank account. We spent about an hour and a half with Arlene, who was nice, but very slow. Towards the end of the appointment, she continually remarked that she had to go "pick up food". She ended up passing us off to another agent because she had to go pick up said food. The other agent, confused, commented that everything seemed like it was completed. I was told to wait a number of business days to confirm that this task was completed. I checked with citibank online about a week later. My husband was not added. They advised me to wait 2-3 weeks. I checked again, STILL NOT ADDED. I informed Arlene of this, who requested I send her my information again. I did so, to which she responded she could not fix it, and would help me when she returned from her vacation on October 4th. It's October 19th, and it's clear that I have been forgotten about. I called Citibank and they are sending me a packet in the mail to get this done. I guess if you want something done right, you have to do it yourself. read more

Terrible Bank!! Had to DEP $0.16 of coins into my checking then rep PAYS my Citibank credit card. Why a 2 step process when paid in cash?!? It is ONLY 16 cents!! Secondly, I attempt to walk out the door to the front of the Bank to access the ATMs, located at the front street just to be told by the female bank employee, by the name starting with letter V, that I can ONLY access 1 set of doors, to enter and exit from the bank and that is by the set of doors at THE BACK! Not only is there no emergency exit when there's a fire here especially when the front bank doors are LOCKED, but if I was handicapped, I need to figure out a way to get up the steps to exit with a wheelchair if there's no one helping to assist to lift me up the steps to exit the building in an emergency!l for safety This is against the American Disability rights too!! Will be addressing this accordingly! read more

Super disappointed in their service. If you open a business account, it gives you so much headache. You don't even know how to pay for a credit card! The support is also not there. The website for businesses is a crap! We will close it and start somewhere else read more

I just don't understand why any citi bank wouldn't take cash so that I can pay my card. I mean US BANK takes cash so why not make it easy to take my cash here too? Have to go out and get a money order to pay a bill!! Closing this account once things get paid off. Do not bank here, the service is also slow it's ridiculous. read more

Recently, I started to transfer money from my Citibank account to stock account via Apple wallet. However, since then, I have been suffered and frustrated because the transactions were keeping declined and then debit card suspended. I have to call customer service to restore my debit card. Then,try to transfer, transaction declined again. Then, have to call Citi bank. I don't remember how many time I have called them . But, no one can explained what caused these trouble, no one cares to solve the problem. I even talked many supervisors( or managers) , but , same thing happened again and again. I don't know if Citi bank has this situation before or they can handle this kind of transaction or not. OR, THEY DO NOT CARE read more

I was sent a notice of an over draft. I sent a check to cover the over draft check was not applied and my account was sent into collections dropping my credit score by 60 points. Bank never applied the check and refused to give me back the check. The bank claimed both my PayPal account and checking account was insufficient funds when both accounts had over 500 in each account causing me to have to pay overdraft fees. I have turned this over to an attorney. read more

I kinda had a number of bad moments at this location, that really wasn't cool. I tell you what happen. First off, I kinda hate the hours they have here, inside is mostly close most of the time, second off, the ATMs oitside sometimes doesn't work right. The Parking Lot is rough on the wheels, as it is uneven. About the bank. If you get a Platimum Citi Bank Credit Card, and miss one day, you will get slammed with a large charge and interest fee. They do not waive any fees even if you are a good customer who pays on time most of the time. Even closing a account will cause a $10.00 interest charge.These bank has weird abhorrent practices. Another time, I was drop off here by my cousin while she went parking the car. The location inside was closed with no surprise there, so I used the ATM. I went back and accidently open the car door of another car that looks like my cousin. The woman freak out thinking that I was trying to steal her car. I try to explain that I thought it was my cousin's car, bit she was screaming and yelling so I left with my cousin's car. Few hours later, police comes to my doorstep and I had to explain to them, I wasn't stealing no car. Thank God. read more

Today I dropped by to deposit cash into my sister's account. I don't have an account here. Teller asked for my ID, no problem. Then she asked me for my: 1. My home phone number. 2. Where do I work. 3. What type of work do I do. 4. Confirm the address on my ID. She typed everything into her computer. I asked her why are you asking me all these questions. She said because people don't deposit cash anymore. I said you're going to send me mail and solicit my phone number. She insisted no, and said it's because I'm depositing cash. Ridiculous. Then it looked like she had a cold and proceeded to wiping her runny nose into a soggy tissue, then handed me back my ID with same fingers she wiped her runny nose with. Disgusting. And I'm not complaining that there were 6-7 people in line, and only one teller. Branch Manager was friendly attempting to help out with the long line which was a good move. But I'm rating one star because of the ridiculous solicitation practices when you deposit cash by non-account holders, and because of the unhygienic unprofessionalism exhibited by a ill employee. Indeed an unacceptable customer experience. read more

had a citibank issued check, couldn't cash it at this location. was told i had to go to either the South SF or Burlingame location. i have two citibank credit cards, but apparently that doesn't qualify me to be a "customer". read more

Slow in everything! Waiting in line for a long time just to deposit money! They need more tellers and the tellers need to speed it up! Less chit chatting and more transaction! read more

Went inside to deposit money and was told by the teller that I cannot have my dog in the bank. When there was another customer inside speaking with another banker who had a dog with them. Clearly this location discriminates against dog breeds and plays favoritism. read more

So I just came to this branch to pay my moms credit card and they refused to help me. I had her statement in hand, had my ID with matching addresses and Florence Cheung refused to even try to look her up. I asked for some else to possibly help me and she called Justina up. Justina just asked if I had my moms credit card with me and when I said no, she said that by law she could not help me. Went down the street to the Millbrae location and they took care of my with no issue. Maybe Citibank corporate can send Florence and Justina to the Millbrae store for some customer service and operations training. read more

They could not be any less helpful, any slower and any more annoying than they already are in this terrible, terrible branch.

1. Very misleading conversations and documents. 2. charges for unwanted services 3. you can not close account if you don't have debit card with account. 4. Gives you advise which is very annoying and unwanted. 5. they have requirement of documents that does not make any sense to particular applications. 6. many miscommunication with centralized departments. good: They great you good, welcome you warm. Be flexible with your timing. Willing to give you more suggestions and help you. read more

what can I say? saved my life on a Saturday since my local citibank closed @ 2pm. This place is opened 2 extra hrs (closes 4PM) on Saturdays. Deposit my check and GTFO, I don't need much service. read more

I'm a signer on a business account for my job so I go to this Citibank a few times a week. They gave me a free account and are always very friendly, more so than other banks I've had accounts with. read more

Very unpleasant atmosphere. The teller analiza is rude and impatient. They need to hire more professional and nicer people that go above and beyond. I feel like closing my account but will try a different branch read more

0 or even minus star. One word - terrible especially a manager guy. He never return the calls, unprofessional behavior, and ignorant. I kept visiting this branch 5 times to open a business account but they never could handle it due to their ignorance. I finally couldn't stand them and went to Millbrae branch.OMG they were so educated and did it only in an hour. They also knew how to treat citi gold customer as well. I am very happy with Millbrae branch bankers. I will never go back to San Bruno branch. Not only they treat citigold customer terribly but also wasted my time! Even when I had an appointment in the morning although I wanted in the afternoon, the banker never showed up even after an hour had passed. His excuse was he had family emergency. He said he would call me next week to set up new appointment . But again as same as this branch manager, this banker never called me again. Such a wasting time! I really had unpleasant experience with this branch not only for once but for 5 times!! But manager lady was pretty nice. read more