In Apr 2022, I was shown a great everose gold piece by the manager and decided to buy it based on…read moreher input which has always been on point. In May and July, I traveled from Florida to visit the store and make additional purchases. I'm beyond thrilled with every item and the exceptional customer service. I travel frequently and get the opportunity to experience jewelry and watch boutiques both in the US and abroad. The product selection, customer service, and culture at this location are best in class.

They just opened. The store in Mohegan sun and I wanted to drop off my David Yurman bracket to be…read morerepaired and the woman said she couldn't do it because there was only two people working. There was no one in the store but myself. I told her that I would leave it and the. She could call me when they were able to do the intake. She said she couldn't. This was ridiculous since there was no one in the store. I call bull shit on her customer service and will deal with David Yurman instead.

Galena's European Boutique is a fantastic One-Stop shop for everything European what a wonderful…read moreowner Galena is Mohegan is lucky to have such a great independent store

Adele was an incredible sales person. She was patient and kind and made the entire process. Adele…read moreshould be commended for her great work.

This place is great! Very helpful customer service, great prices, and a large variety of products.read more

Friendly place in a nice location near the harbor. Beautiful scenery. Had a watch battery replaced…read moreat a very reasonable price. I would clearly go there again.

Very trustworthy, I have purchased multiple items from C and S, they gave me a good deal on the…read morestuff I purchased and were very helpful with regards to any of my concerns, to summarize very trustworthy everything I got was just as they said also cool and chill guys who run the shop

Great deals and awesome customer service! Both men running the store were very respectful and…read morehelpful. I am 100% satisfied with my purchase, and i will definitely be back in for more!

BEWARE!!!!! this is a shady business who con their customers!!! based on my experience i will never…read moretrust the owners Patricia W, her husband Joseph W. 2 and son Joseph W. 3, I believe they are liars and thieves who stole my high quality diamonds and replaced them with lower quality ones, thinking I wouldn't notice.

First off I called them and spoke to the owners and they were very helpful and inviting. The prices…read moreI was quoted by 3 other major jewelery companys was out ragious. The other companies wanted to completely redo my ring which was given to me by my parents for my new engagement. So this ring has a lot of sentimental value to it. I was quoted 750 from the first jeweler to have the whole band replaced with new prongs which I was told was mandatory or I wld loss my diamond. I then went to two other jewelers which said the same and quoted me 450 then the last quoted me 350. Me notknowing anything almost went with the 350. Well not needing to rush I waited and looked for a mom and pop jeweler. I then find J and J jewlers and had my very comforting conversation. I go in and spoke to the owners which were a married couple and thier son who was the jeweler about what needed to be done with my ring without changing it too much but keeping my diamond safe. They all look at and said the band was in good condition and all of my prongs were good except ine that was bent. I also needed it sized. They quoted me $40 to have mt ring done. Safe diamond and repaired not redone. They were extremely thorough and friendly. I assumed I would need to leave my rinf for a week or two. The jeweler which was the son said it would be done in 45 min. My jaw dropped in shock. Me being newly engaged I was so excited to have my ring back the very same day. I also had seen a negative review about them switching diamonds out and something about a watch repair. I showed my concern and the son made me feel very safe with them having ny ring. He mapped out my diamond so I wld know it was mine and was not switched. So that review was not helpful in any way and in my eyes seemed very inaccurate and distasteful. He actually apoplized for my concern. My experience was amazing the best by far. I will he back to buy my wrap for my ring and all my sizing and repairs will be done there. To top it off I wasnt sure if I wld make it back in time to get my ring before 6 when they close. The son told me he wld wait for me to get it because I get out at 6 and may be a few minutes later then 6. That was great customer service. And in the end they inly charged me 25 for the sizing because they only had to twist a prong in place. I will be sending people there for repairs and they now have me a loyal customer for such great work. I am a very happy soon to be bride with a safe diamond ring sized just right.

If your into the cigar scene this is a no brainer when your visiting Mohegan sun! There are not…read moremany lounges in the area and as of 2020 the only smoking area inside the property. With that said it's for cigar smoking only and I believe there may be some outdoor designated cigarette/vape smoking areas someplace(not my cup of tea so not positive). When it comes to making a selection, the staff is always friendly and helpful. The clientele is usually the same faces and if you've been in a time or two then you'll know what I mean. Plenty of beers to choose from but I usually try to pair the cigar with a cocktail or spirit that enhances the cigar that I've chosen. The pricing is casino pricing so you will pay more than if you went to any other cigar lounge or brick and mortar to purchase. The good news is they let you use points and if your an avid gambler they have rewards for you all as well. Inquire about that on your next visit!! Ventilation could be better and when it gets packed you will leave smelling like you smoked a box of cigars, whether you just lounged or smoked. I would not recommend just getting a drink if cigars are not your thing, but if they are then I'll see you there sometime I'm sure Cheers

Last time I seen this place open was prior to COVID. It's now open once again at the casino. It's…read morea cigar smoking only area that is actually inside the casino. The smell of cigars smells so good. They have a wide variety of cigars. Also, they have alcohol dipped cigars that they dip on their own. You can only get those alcohol dipped cigars with choice credits. They have a bar where you can order drinks while smoking your cigar and meeting friendly people in there newly renovated lounge area.

I bought a necklace March 21st, and on March 24th I decided to return it. Both the assistant…read moremanager and Mary at Mohegan both refused to return my purchase because i didnt have the physical card i used. The Return policy states I need my new unused item and my receipt and be within 14 days of purchase. At the store i was told my card didnt match the card on the receipt and i could not make a return; additionally mary said necklace was dirty and worn. The necklace is brand new

My husband wanted to buy me a ring. I asked if they had my size in a beautiful ring. She looked and…read moresaid no. Before I could ask can you show me some rings in my size she walked away back on her phone. Terrible customer service and there was not one person in the store. This was the Monday after super bowl

I truly Love shopping at this location. They have cute items that aren't in the other locations…read morewhich makes them extra special. This is not an Outlet location so prices are high compared to Foxwoods location. Staff is very informative on their products. I will be back again.

A wallet order somehow wound up at this store, possibly re-routed in shipping, they damaged the…read moreitem trying to monogram it. As far as I know, they would not offer a refund, instead sent a replacement which was refused. You would think they know how to do a simple monogram, place initials on an item, they end of damaging it and refuse to refund item. Coach customer service refuses to refund, will not do a thing about it. Complaints have been filed against corporate office with BBB (Better Business Bureau), New York Attorney General's Office. STAY AWAY FROM THIS STORE!!!