Very disappointed and saddened in this business. My wife…read morebought me a high end chronograph as a wedding gift, for several thousand dollars. An Ollech and Wajs diving watch. After a few months I noticed that despite my regular windings, it would run slow. Then I took it into a shallow pool. And remember the face of the watch said "waterproof". The watch stopped working. The face was damaged by droplets of water that leaked in. I reached out to Rick, the owner of this establishment, about fixing this issue. I was told that a simple maintenance and cleaning would get it back to normal. But he ironically said he did not have the time. So not only was the watch faulty from the start, Rick did not take any responsibility for it. What saddens me the most is that the watch used to be a beautiful symbol of my marriage, and at one time I considered it to be the nicest gift I had ever been given. But after my interaction with Rick, it's just a sore reminder that you just can't put your trust in small businesses anymore. Where is the integrity? It's no wonder people end up just going to Amazon now. Further evidence that American businesses are self destructing due to a lack of honor and laziness.

I wanted to just be very transparent here because to be honest I am tired of this placed coming up…read moreas a Watch store for Repair or Service work. They DO NOT perform any Watch Service or Repair work Period! ONLY if you buy a watch directly from the owner will you get any type of Watch Service Work!

Wow! Small shop with a lot of charm, or should I say Chime? They offer honest options on fix-it's…read morebrought in and if it's outside their realm of craft, they'll offer you recommendations to others in the business. Cuckoo clocks are one of the pieces that will be referred to another time keeper. Watches are able to get re-energized with a new battery and wall clocks can get a new chime and on time! Other timekeepers pieces in the shop are looking for a new home.

Very kind, helpful, and honest service. I also enjoyed seeing the shop filled with mechanical…read moreclocks and watches in various stages of repair. Clearly someone who is dedicated to his trade and takes pride in honoring the craft of clock and watchmaking.

Beautiful watch and jewelry selection, the only jeweler in Hartford worth your time. Knowledgeable…read moreowners, willing to go the extra mile to make sure you're taken care of.

Great place! Great service! Highly recommend! The store's owner as well as his wife are the kindest…read morepeople. They really took good care and we're a huge help.

Was visiting Connecticut for the Thanksgiving holiday, and was looking for an authorized dealer for…read morea particular watch brand that I wanted. I had a great experience that was efficient with superior attention to customer service. Gil was very helpful and explaining the different types of movements of the different watches, and it was great to walk out of the store with a beautiful new watch for my collection.

My wife and I cannot say enough nice things about the West Hartford store. They have gone above and…read morebeyond for us several times. Ask for Norma, she's got awesome, kindness energy. We will definitely shop here again.

If you are looking for an honest, ethical and true professional jewelry store, look no further then…read moreDunbar Jewelers. I found this Jewelry store four years ago, and everything I have purchased, or had repaired, have been nothing short of amazing. Chuck, Hilary, Anne and Lucy always go above an beyond, to ensure that you are 100% satisfied. Oh and I would be remiss if I didn't mentioned the vast and gorgeous selection of fine jewelry that is available for the most discerning customer. Please indulge me for a moment, for I would like to share my most recent experience with this team. I own a beautiful diamond and sapphire ring that my mother, who is now deceased, gave to me. I had the appraisal done by a jeweler, that I used prior to finding Dunbar. Unfortunately while on vacation one of the diamonds fell out and was lost. I wasn't too worried since I had the ring insured. I brought the ring to Michael and Hilary, along with the appraisal to have the repair completed. Unfortunately the appraisal that was given from a jeweler who will remain anonymous, was incorrect and quoted the diamonds as half their actual size. Therefore the insurance company was only willing to reimburse me for one-third of the total replacement and repair cost. Chuck and Lucy having listened to my story, offered immediately to compose a letter for me to send to my insurance company, along with the corrected appraisal. Today I was notified that because of the letter and new corrected appraisal, the total repair will be paid by the Insurance Company. Can you imagine my surprise and joy? Especially with the holiday season upon us, this additional expense was going to be difficult. I can't tell you how much I appreciate Chuck and his entire team. They did this for me, with no financial gain for them. The integrity and kindness shown by the Dunbar team will keep them forever, as my number one choice for jewelry!!!

Had a couple of bracelets clasps replaced and a necklace fix. Amazing customer service. They…read morereturned everything cleaned and polished looking brand new . Recommend to all my friends and family .

Sammy Hannoush is awesome. We met him ten years ago and have been getting all of our jewelry from…read morehim since. The value and quality of his jewelry is fantastic. His stores are always beautiful, stocked and clean. You walk in the door and you're greeted immediately by staff. Pedro is very helpful as well. I prefer to see Sammy because he made my wedding rings and understands me but Pedro is my next go to person. Honestly, every staff is very friendly and professional. If you don't see anything you like, let the Hannoush Family create a piece for you! I always recommend Hannoush Jewelers to everyone and I won't go anywhere else.

Sammy and Priya were so easy to work with. They both were very knowledgeable and helpful when I was…read moretrying to redo the look of my 51 year old wedding band and engagement ring. They went above and beyond to give me ideas on what would work and what would give my rings the most "bling" I was looking for. I used a diamond from a necklace I was given from our 25th wedding anniversary that was larger than my original diamond. Sammy recommended adding small diamonds to my plain wedding band with a channel setting. The result was beautiful craftsmanship and an entirely new look. The price was what you would expect for quality work. Everyone in the store went above and beyond.

STOP LOOKING FOR A JEWELER--You've just found the best there is!…read more Baribault Jewelers is second to none. Not only is their selection of jewelry impressive, but their knowledge, expertise, and genuine customer service set them apart even more. From learning about engagement rings--the whys behind different cuts, settings, and more--to narrowing down the perfect piece you'll cherish for a lifetime, Lewis and his team are there to guide you every step of the way. No matter the occasion, they'll help you find the perfect piece within your budget, provide options to explore, and make the entire experience personal and unforgettable. Baribault has been our go-to jeweler for years because, simply put, you won't find better.

Baribault takes care of all my family's jewelry needs. Last year, Lewis and Cherry Haddock helped…read moreimplement a custom ring design for our 10 year wedding anniversary. My husband passed away at the end of last year so truly was very special for many reasons Most recently Cherry helped me with Tacori studs and custom 3 diamond matching necklace. I feel like I have my parents and my husband with me all the time as I wear these beautiful custom family pieces. Thank you Cherry and Baribault Jewelers.

Walked in for a last minute gift and received exceptional service from Karen and Sean. They have…read morefantastic brands for watches- hard to find elsewhere. Great selection, too. Financing was easy. I'll definitely be back again in the future.

Worked with Michael Hannoush on a Breitling Navitimer. He was professional, knowledgeable and a…read moredownright pleasure to work with. I highly recommend Michael's shop!

This is then best place in the New Haven area to buy great quality watches and jewelry. Great…read morepeople to deal with. I highly recommend Arnold's. Old time jewelry story at it's best.

Fast and friendly service every time! They fixed and cleaned my broken heirloom earrings on the…read morespot. I trust Arnold's with all my jewelry repairs!

Top notch quick service for fixing a problem with my watch and replacing the battery. Highly…read morerecommend

Always stop here when visit Thames St for tourist shopping. Charlie and Rich provided great service…read morewith knowledgeable explanation of how to work timepieces/watches. Proper sizing was also ensured before leaving with purchases. High end values/prices for high end watches so be prepared to live the soft life and pay big for a quality timepiece. Otherwise, stick to your Aople Watch