My 5Star is for Maggie Juarez also known as Margarite Juarez and Ms. Juarez along with their other telephone person, I believe Jamie, but Maggie makes this a five star, the salesman makes this a 2 star or less. First, who am I, a former exec at Warner Bros Film Studios, my telephone people dealt with awful Ted Turner weekly, Prez of MGM, kind George Feltenstein, and Time Warner President of my field, Business and Legal Affairs, Mr. Bernie Sorkin during over 4 years on one contract Ted Turner offered of 200pgs. I was asked by my incredible superior to acquire the CD from Ted Turner's Admin Aide in Atlanta and coerced her to sending the CD. We had 87 meetings coast to coast or 87 re-writes which Warner Bros. took total control of only on my computer, I often ignored the Warner Bros. Travel Agency to just acquire the Warner Bros. jet to get the elete to their meetings and my asst and sec had to deal with nasty Ted before I got him and calmed him down. I also bought over 47 cars since I was 17, father owned 5 Chrysler dealerships and taught me many of the tricks to avoid. I also was #1 in my law class and at 22 the first Director of Colour of RedKen labs, my boss, Paula Kent and co-founder and friend in 2002 was named 8th most powerful woman in the world by Forbes, I have been in upper management since '68. I had to retire from Warner Bros. when I went on disability as cancer took both my small and large intestine and I could not sit from 5/6AM till 8/9PM without risk of rupturing and I was forced to retire as disabled. While I was on my daily 6-8 hr IV drip infusion into my undersized heart on Sunday, circa Oct 2nd, I found at Citrus Motors over 160 miles round trip a 2004 T Bird with 1,000 miles more than my 2004 Benz 230 Kompressor roadster with the roll back top. In 04 I bought an 05 Mustang at Glendale's Grand Ford for $30,000; while awaiting the vehicle I sat in every $50 grand T-Bird they had and drooled so finding this low mileage 48,000 +/- mileage in flame red I filled out the info card and got a great email from Maggie Juarez. I tried responding and it came back, so I called and got one of the finest ever telephone specialists who that day talked me into ignoring my IV drip for a set Thurs and explained my issues and she addressed each one. I told her I needed a good "paper" man, a dealership credit mgr not a salesman and she had someone in mind. The next day she sent me an email my Blue or Black Book value would be boosted by two grand by the credit mgr. We spoke and I told her I'd call her Wed to confirm a 1:00PM appt with the credit mgr she had in mind. Wed I got a text from a salesman and sent him all the pos and negatives I had to overcome which a credit mgr could do as they are pros at working the numbers correctly. Ms. Juarez was called as soon as I got a txt from the sales person and I could tell from her warm voice it was not whom she had in mind, but as long as he and I had sent half a doz tst msgs I cancelled Thurs appt due to the long medical appt I had Thurs. She was out that day so Jamie took excellent care of me and the salesman who thought I was coming in on Wed which caused me to txt him so much was also out. Ok, Fri AM after ten I called and Jaimie got me Margaret Juarez and I said I would try to leave Palmdale around 1PM, but my driver was so busy we left 2:30PM and the 210 Freeway was bumper-to-bumper until I got to Citrus Motors at dusk. I immediately asked to meet either Ms. Juarez or both she and Jaime in turns as Ms. Juarez had lunch at 4PM and it was after 7:15 PM. I was made to wait nearly half an hr for the salesman and never met either tremendous telephone persons for whom I even requested the salesman a meeting, but it was on more thing he screwed up. I finally saw the T-Bird outside the center table I sat at and went to look, it was dark and the minimal light from the mini flourescents of the showroom I spotted on the rear panel 6 or more gouges in the paint, worse than a key joy by an angry person, but down to the bare metal and it looked rusted. My driver said there were more on top. I told the salesman who said they could be buffed out. How can the bare metal be minor and buffed out? I thought I would speak with a credit mgr and got a nice, but ignorant salesman. He never went out to see my complaint, it would cost me over a grand and up to two to repair just the rear panel. I was furious when he pulled the worst trick a salesman ever pulled, he said that my grey Benz, the only one certified sold in California in grey would cost $4,200 for restoration what happy horse shi* I never heard of such bullshi*. I was told the car would be delivered Sat or Mon. Wells Fargo said we could work if I paid some, taking funds from my gold and silver, the salesman never called and just txted I could not be financed. A sale LOST-But thanx to Ms. Juarez. read more

If I could give 10 stars for the service that Alex and Byron provided, I would! Their calm demeanors, honesty, transparency, and commitment to the values of Citrus Motors' "No Pressure Guarantee" truly made the experience smooth, fast, and simple. That's saying a whole lot, because we all know what the car buying experience can be like. This is going to be a long one, but bear with me. Let me just start by saying, I read, and write, a lot of reviews. When I read the reviews for Citrus Motors, I was skeptical... I've bought 3 used cars from different dealerships in the past and every one of those experiences was grueling. I have credit complications (through no fault of my own) that have made my life difficult, from apartment hunting to car buying and everything in between. When I went to Citrus Motors with the hope of buying my first new car, I had really low expectations. I didn't expect to leave with a car and was convinced I wouldn't be receiving favorable terms. I decided to check out Citrus Ford because, through family, I was eligible for the Ford A plan discount, and no other dealership in SoCal would honor it right now. I understand their is a chip shortage and because of that it is truly a seller's market. Every dealer in SoCal is seeking 7-10k over MSRP simply because they can. It's truly honorable that Citrus Motors continues to accept Ford plan discounts, as these discounts are well earned by Ford's hard-working employees and the ways Ford decides to express gratitude to their employees should be honored, regardless of the demand in the market. That alone should get this dealership 5 stars, but it was really the service that Byron and Alex provided that exceeded all expectations! Despite my difficult position as a buyer, Alex promised he would go to bat for me... This is something I've heard before during the car buying process, but never believed. Alex was true to his word. Somehow, through some miracle, he was able to secure me a 1.9% interest rate with Ford Credit. This was above and beyond even my most hopeful of expectations. From beginning to end, Byron and Alex worked phenomenally as a team to make the car buying experience as quick, easy, and smooth as possible. They were both so personable and calm. They really helped to ease my nerves. I really had no idea that car buying as a subprime borrow could even come close to a positive experience. Alex and Byron forever changed that for me. Their team work made the whole process go by quickly, so I was never waiting too long before one of them would come back to help advance me along through the process. It was my partner's first time being involved in the car buying process, and I had told him about what to expect based on my experiences in the past. Even he, by the end of the whole process, was surprised by how enjoyable the experience was. I am so pleasantly surprised by the way Alex and Byron handled the experience. They are just kind, genuine, honest people doing their absolute best at what they do and it shows. If we ever need a car in the future, it will be coming from Citrus Motors Ford. I will recommend this dealership to everyone I know. If you're trying to decide where to get your next Ford, look no farther, and ask for Byron and Alex. I gaurantee you will not regret it. read more

I sent the following letter to the Management at Citrus Ford after an outstanding experience of service from the dealership. Mr. Brian Seaton, I want to take the time and write you this letter of appreciation. My name is Derrell Hochstein I am now a customer of Citrus Ford. I own a 2005 F-350 dually diesel. My wife drove my truck one day and the very next morning I went out to start it, it would not budge. Just goes to show how word of mouth, great quality service and honest respectful treatment to customers will travel a long way. A friend of my father in-law had the same type of truck and had the same problems with his. He advised my father in-law of his experience with citrus ford and his excellent results and highly recommended I take my truck to your dealership for an exam and service. I would like to mention, I spoke with a service representative of another Ford dealership and I could feel the dollar sign ringing up over the phone, when I mentioned my problems with the truck to him. All this to say when my father in-law called Citrus Ford and spoke with Enrique Velez, WOW, and WHAT A REPRESENTATIVE OF CITRUS FORD. I would like to take a minute and discuss my OUTSTANDING experience with Enrique. First of all, the polite, honest, eager to satisfy attitude and personality this gentleman possess is a prime example of how ALL people in a customer service position should be and conduct themselves. I am very big on someone being very tentative to my problems and needs. I am kind of in a customer service oriented position (law enforcement). I treat all people equally with an equal amount of respect unless I need to do otherwise. Enrique at no time made me feel like he was attempting to gouge my pockets out or mislead me in order for your dealership to make a great unwarranted profit off of me. He was very up front and honest of the process from the start of getting my truck to Citrus Ford to the end of picking it up. In my opinion as a new customer, Enrique Velez is a very fine representative of Citrus Ford and should be praised for doing more than just his job and being there to only collect a pay check. In my opinion Enrique has gone over and beyond his call of duty. Enrique Velez has established a new and long lasting relationship between Citrus Ford and myself because of his outstanding quality service and should be presented to the company as a model on how to treat all customers. I will also spread the word of my experience. Thank you for the service and I look forward to our future relationship. Respectfully submitted, read more

My wife was in the market for a new car. After visiting another dealership (Mazda) we landed our day at Citrus Motors. My wife came in with the expectation that we would eventually leave wanting to see what Chevy had to offer. We were greeted by Nick Morales, a team leader at the dealership and he was very accommodating and courteous. Nick introduced us to the line of vehicles that suited our priorities in a new car: the Flex, Explorer, & Expedition. We were first shown a simple XLT Explorer that had a few upgrades which my wife was not entirely sold on. As the day went on and we started to refine our search for the perfect vehicle Nick introduced us to Paul Valdez, one of their product specialists. Paul spent the remainder of our day with us, showing us the Expedition (which felt too large for my wife to drive), then test driving the Flex, & test driving 2016 Explorer Platinum & 2017 Explorer XLT. Paul and Nick worked with us after the test drive to get a good deal on the Explorer Platinum that my wife fell in love with. Ryan Moody (no relation), there Sales Manager, gave us as many finance options as they could offer. At the end of the day my wife and I decided to go home to think and pray about the purchasing decision. The team lived up to their "no pressure" tagline and allowed us the space to make a good decision for our family. On Monday (2 days later), my wife and I were still hooked on buying the 2016 Explorer Platinum. Given that her mind was set on having this exact car I decided to buy it and surprise her. I contacted Nick Morales and let him know that I was working, but I wanted to go forward with buying the car. He worked with me over the phone/texts/emails to gather all the information they needed prior to me coming to pick up the car. Ryan Moody & Nick worked together to make the purchase go as smoothly as possible and their finance team made signing documents a breeze. Rainer Bernabe, another product specialist, ran through all the special features on the new vehicle and gave me tips on the Sync system. He answered all my questions and even invited me and my wife back to the dealership to give us a complete "lesson" on all of the Explorer's features. The dealership has a great team and we definitely got a great deal on a beautiful vehicle. I would definitely recommend Citrus Motors to my family and friends and will definitely be returning when it's my turn for a new car. Thanks guys! read more

I put my car in the shop for a oil change, smog check and a knocking sound in the dash board. It took 2 1/2 weeks for the Tech to find the problem and resolve it, after resolving the problem, now my clock does not show up on the radio, you just get two (2) -- lines where the clock should be. I took the car back to have that problem checked out and was told that the clock would start working once I was in the outdoors, which did not happen. I was told to bring my car back so the same Tech could work on it. I took it back on Monday, October 31st, and it is still in the shop, a rep called on Friday to say that the parts are on back order and that Luis would call me on Saturday to update me. The reason I am giving Citrus a poor score is for the follow reasons: (1) NO FOLLOW UP, NO ONE CALLS YOU BACK TO GIVE STATUS ON CAR (2) LEFT MESSAGES ON VOICE MAIL AND NO RESPONSE (3) CALLED SEVERAL TIMES AND NO ANSWER FROM FORD CITURS MOTORS, IT ROLLED OVER TO KIA MOTORS AND THEY STATED THEY WOULD GET SOMEONE FROM FORD TO CALL ME BACK, NEVER HAPPENED. (4) TAKES TOO LONG FOR SOMEONE TO RESPOND, EVEN WHEN YOU GET A MANAGER INVOLVED. (5) NOT SURE IF THE TECHS KNOW WHAT THE PROBLEM IS AND HOW TO FIX THE PROBLEM. (6) NOW MY CAR HAS BEEN IN THE SHOP FOR 6 DAYS AND I HAVE HAD ONLY ONE (1) CALL FROM CITRUS FORD FOR A UPDATE. I must admit the people are always courteous and friendly and I did get compensated the first time my car was in the shop for 2 1/2 weeks, but it should not take 6 days to find out what happened to my clock in the dash board, it was there before they took the dash board apart. It is 6 days and counting!!! I highly recommend that you should follow up with each customer and give the status of the car. Call the customer back in timely manner. And, one Tech should not be the only Tech that can work on your car, just because he was the initial Tech that worked on the car. read more

This is the second vehicle I have purchased from Citrus Motors, the first from Citrus Kia and this one from Citrus Ford. Both experiences were painless. They get it right because they listen to you and work as a team. Their focus seems to be to solve your problem and give you what you want. That sells cars, not bullying and pestering the customer. Late the night before, I sent an online inquiry regarding a specific pre-owned SUV on their website, thinking I would get a response in the morning. Instead I got an immediate answer from a real live person who works at the dealership. She called again in the morning to offer me a ride to, since she knew I was replacing my totaled truck. The driver was at my house on time, in the squeaky clean pre-owned vehicle I wanted. He gave me the keys so I could test drive it back to the dealership. What a great time saving idea! By the time we got there, I had made my decision. Since the dealership had my information from the previous phone call, all we had to do was review the paperwork and extra options I wanted. The driver took me to my bank to get a cashier's check for the exact amount then, I signed, shook hands and drove home. In my excitement, I forgot all my paperwork at the dealership. After letting them know, the team leader drove to my house with the documents. My experience with the purchase of our previous car from Citrus Kia was under an hour and also painless Our returns for service of that vehicle have been exceptional. The purchase of this second vehicle just happened to take more time, because there were more issues to address. I know business transactions can be complicated and stressful. And, buying a replacement vehicle after a head-on collision that has left its trauma and aches, as in my case, is even worse. This is the way to treat the customer and have him or her return. read more

I am so happy with the service after the sale from Citrus Motors Ford, I had an a minor issue with my Chevy Equinox that I purchased form CMF and upon calling the sales department I spoke to Kenny Rogers (Not the singer) who asked that I bring the car, in my brain I said sure God knows how much they are going to charge me for bringing the car into their service department to find out later that I have to deal with the Service Drive Manager Dean LeBlane so I took my car in and Dean was waiting for me he did not show me anything less than royalty service they checked my car and kept it for a week then they send it to a Chevy dealer at the same time provided me with a rental car so my car was checked I got a rented car for a week and CMF charged me $ 0 for this one of a kind royalty service a moth after I brought in the same car for oil change and received by the night service manager Carter (Not the president) who also provided me with royalty service thank you CMF and thank you Dean, Kenny, Carter as well I would like to thank the General Manager who I don't even know his name but it is clear that due to his leader ship CMF does not provide less than royalty service saying that I would like to add that I am not related to any employee or have any business with CMF except that I purchased a vehicle from them as a regular customer, I will always purchase my vehicles from CMF and recommend them to all my friends and to all whom is/are reading this review, try CMF and you will then understand how important is the service after the sale is, one more time thank you CMF. read more

I bought a car from Citrus Motors over President's Day weekend, and let me tell you, don't ever take your business elsewhere. This was hands down, the BEST car buying experience that I have ever had. (And probably ever will have) :] I was in the market for a Ford Fusion Hybrid, after looking at all the great reviews online. I went to Citrus because I had heard a lot of good things about it. I was greeted by a salesman named Jesse who proceeded to show me what they had in stock. Citrus Motors had a fantastic selection of different colors and models... especially compared to the other dealerships in the area. I guarantee that you will find something that you like, whether it be new or used. We went on a test drive and immediately fell in love with the car. Jesse brought us inside and we were introduced to a sales manager by the name of Tyson. He was unbelievably kind and helpful as we put some numbers together. He made us the best deal, giving us a great rate and bountiful rebates, which brought our payment down super low!!!!!! We never want to deal with anyone other than Tyson, he was AWESOME! The whole experience was great, no-pressure at all! We will definitely be back to purchase more Fords from Citrus Motors. Our car gets great gas mileage, and we are saving so much money every month. Our family LOVES Citrus, and we will never, ever go anywhere else ever again. Thank you Tyson, Jesse, and everyone over at Citrus! We appreciate all of your hard work to get us such a GREAT deal. read more

I am so glad that Ford knows how to take care of the returning customers. Here is my story. I was a returning customer looking to buy a second Honda. I had paid all my debts and was debt free for five years. my credit report showed that i did not have a fido score for two of my bureaus but only for one. The sales person of course switched us over to the finance manager who said how would we like payments of 600-700 a month? I asked him why, he told me that i did not have any credit therefore this is what he can do. I told him that i had no debt but had a great payment history based on the credit report he pulled. He then said were you given an option of payment of 550/mth? I said no, but why would you start with payment of 600/700 math? I was furious and told him if he though i was stupid, that for 600/700 payments for a Honda Civic i could go to Mercedes Benz and get me a new Mercedes. He said their was nothing he could do and tore my application. My wife said," lets go to Ford", which was our first choice. So we did, i told Frank our HORRIBLE EXPERIENCE AT HONDA, and he said let me see what we can do. I told Frank that i had bought three Fords in the past from them. He said Mr and Mrs Rossi at Ford don't just look at a fido score but the whole picture and we know how to treat our returning customers. In your face HONDA....we left FORD with a 2016 FORD FUSION, at 1.9% with payments of 399.00/month. Now thats how you treat customers! Honda, your bunch of thieves and how dare you. read more

DO NOT COME TO THE SERVICE DEPARTMENT. If I could give them -5 stars I would They are the worst, they just want to overcharge you, I took my car for an airbag recall and since it was gonna be there for a few days or probably a week depending on how long it would take them to to replace my airbag, taking that into consideration I decided to get a service (oil change) with them. My service advisor Freddy told me that it would take from 24 to 48 hrs to update me so yeah days passed and he called saying that while doing the oil changed the tread plug had fell and now my car was leaking and it needed to be repaired it would cost me 1,599 + 200 of oil change. I took my car mainly for AIR BAG RECALL which is FREE and now I'm supposed to pay almost $2,000 ???????? Dude the car was in your hands and you messed it up, now you want me to pay for your mistake or you just wanted to make money from me. I ended calling a tow truck to take my car because I couldn't drive it, now I was in a worst situation thanks to them. I have a trusted mechanic, he fixed what the dealership did plus the oil change and he only charged me $200. So the dealership wanted $2,000 from me while my mechanic fixed everything and charged me 10% of that. Just BE CAREFUL this dealership just wants to take advantage of everyone especially women. It's crazy when you think there's people that actually pay them whatever number crosses their mind. read more

Citrus Motors Ford & Kia has a new Lease Coordinator Department headed by Jeannie Walters. She is excellent and their main job is to help people with Ford and Kia leases when they are approaching their expiration date. That was an excellent Idea for Citrus Motors to find a new way to continue to help and retain valued existing customers. Jeannie contacted us back in December 2015 with another 8 months to go on our existing leases (2 cars) letting us know that they could be of substantial help to us and encouraged us to set an appointment in March or April 2016. We did just that. She introduced us to Vinnie Lora, New Car Sales Manager and to Ryan Moody Lease Sale Manager. All three of these people were great to deal with and very professional, no hassle - just great information, and they totally listened to our needs, and provided valuable information to help us make an informed decision on dealing with our existing leases, and to help us with a new leases on more great Ford automobiles. Vinnie and Ryan were fabulous and spent lots of time fully answering all our questions and giving us several alternatives to consider this summer. Again, Great Customer Service-Citrus Motors. You wrote the book on outstanding customer service. We are life time customers for sure. Thanks Citrus Motors and to all your wonderful employees. read more

We recently had the pleasure of purchasing a new vehicle from Citrus Ford, and we can confidently say that this was the best car-buying experience we've ever had. From start to finish, the entire process was seamless, thanks to the exceptional professionalism and superb customer service provided by Sam and Manny. Both Sam and Manny went above and beyond to ensure that we were completely satisfied with our purchase. They were incredibly knowledgeable, patient, and attentive to our needs. Every question we had was answered thoroughly, and I never felt rushed or pressured at any point. It's clear that they prioritize customer satisfaction above all else, which is something you don't always see in this industry. The Citrus Ford sales model is truly beyond exceptional. The team takes a customer-focused approach, making sure that every detail is covered and that you're comfortable with every step of the buying process. They offer a level of transparency and honesty that is refreshing and reassuring. If you're in the market for a new vehicle, I highly recommend Citrus Ford. Sam and Manny will ensure that you have an awesome experience from start to finish. They have set a new standard for what car buying should be, and I couldn't be happier with my purchase. Thank you, Citrus Ford, for making this a memorable and enjoyable experience! read more