Probably one of the easiest new car purchase experience in my family. They had the exact spec car needed and the color I wanted the most. Had no forced warranty/protection package like another dealer we had gone to, plus way cheaper than if we got it at the other dealer(other dealer also said it was impossible to get an XLT Maverick with no sunroof and blind spot mirrors). So glad my brother found Citrus Ford! The address currently on the yelp page is not correct, I've seen a review before that said about the location being "unknown". It's a new dealership location currently so the satellite pictures on google maps looks like an empty lot with two END signs(correct address: 3627 E Guasti Rd, Ontario, CA 91761) It's near the Costco and south of the 10 freeway. The dealer was nice enough to drive across the street to Costco fill up the new car up for us. Just extremely happy with the new 2025 Ford Maverick we got! read more

We recently purchased a 2021 Toyota Sienna XSE from Citrus Motors, and I have to say, it was by far the best car-buying experience we've had! From start to finish, the process was smooth, transparent, and truly enjoyable, all thanks to the incredible team at Citrus Motors, especially Alex and Bryan. The Research Process: Before heading to the dealership, we did extensive research on the vehicle and read reviews of various dealerships. When we found a 2021 Toyota Sienna XSE at Citrus Motors with low mileage and a price below market value, I reached out. Bryan quickly responded and helped me schedule an appointment with Alex for the next morning. Visiting the Dealership: Upon arriving, we were greeted by Alex, who had already pulled the van up and set it up for us to test drive. He provided us with the Carfax report right away, which was a great touch. What stood out the most was that they allow customers to test drive without a sales rep, which was refreshing and made the experience feel more relaxed. The Negotiation Process: Negotiations were transparent and fair. I never felt pressured, and Alex was very upfront about the pricing, financing options, and any additional fees. They even valued our trade in higher than other competitors. What I particularly appreciated was that their sales team isn't commission-based, which made the whole process feel less sales-driven and more customer-focused. I walked away feeling confident and happy with both the price and interest rate that Alex was able to help us get. Finalizing the Purchase: Bryan helped us with the financing portion and the entire paperwork process was done electronically, which made everything incredibly efficient. Alex even had the van cleaned and detailed while we were negotiating, saving us time. Afterward, any remaining paperwork that required our signature was emailed to us, allowing us to e-sign with just a click--no need to revisit the dealership. After the Purchase: Even after we drove off the lot, the excellent service didn't stop. I received a thoughtful thank-you card and a follow-up text from both Alex and Bryan to ensure everything was going well. They even offered to help with any questions we had about the car--truly top-notch customer service. Overall, this was the best car-buying experience we've ever had, and we've been through a few. The staff at Citrus Motors was friendly, knowledgeable, patient, and down-to-earth. The process was far smoother than we expected, and we're thrilled with our new vehicle. I highly recommend Alex & Bryan at Citrus Motors to anyone in the market for a new car (or used car like in our case). As a marketer myself, I also want to highlight how well Citrus Motors has executed its "citrus" orange branding--from the historic artwork in the dealership to the thank-you card and even the orange-shaped air freshener they place in your car. It's clear that their branding reflects the dealership's values and identity, which makes the entire experience even more memorable. read more

Citrus Motors - Car Dealers Near Me - Ontario, California

DO NOT STEP FOOT IN THIS BUSINESS. They are completely unethical. If you choose to finance with another bank, they will sell your credit information to as many lenders as they possibly can. All the negative reviews are true, don't find out the hard way by believing some of the positive ones. While this review is specifically about the Kia Citrus Motors, the company itself has a D- with the BBB, with 5 complaints they refuse to address. I don't know the fate of this dealership but I hope they're sued into oblivion. **allegedly ** read more

Pushy sales people. They had a guaranteed sale and still sending texts 4 everything. I came so close to walking over it.

I don't usually write reviews, but this one deserves it. Working with Steve Austin was honestly a great experience yeah, I even joked asking if he was Stone Cold lol but he turned out to be one of the most genuine people I've dealt with. Buying a premium truck like the Raptor was smooth and easy from start to finish. I had reached out to so many dealerships, even out of state, and none came close to the level of customer service and attention Steve, Justin (the GM), and Miguel in Finance gave me. Everything was done flawlessly. No pressure, no games, just straight professionalism and good vibes. This dealership has definitely earned my business for life. I can't say that about most of my other vehicle purchases, but these guys set the bar high. read more

Citrus Motors - Car Dealers Near Me - Ontario, California

I own a Mach E. I left home with low battery thinking I can find a charger where I was going. Turns out the chargers where I was were either taken or broken. With only 16% battery left I called Citrus Ford to try to get some assistance. They told me they couldn't help me because their chargers aren't for public use. Seriously so leave a Ford customer and a woman stranded 50 miles from home. Real nice! read more

After I made it clear during negotiation with the sale Rep that I would like to finance with Ford Credit and I brought it and Joseph in Finance department confirmed it, today I got an email from different lender indicating that my auto loan is with them. I called finance department many times with no one answering and calling me back. This is truly frustrating and troubling. read more

Adrian and Joseph were great to work with! They respectfully worked with my low budget and got us into the beautiful Carnival same day. Originally worked with MoVal location who lied to get us in the door, but thankfully we found this location a few days later. read more

What a fantastic buying experience! My wife loves her new Bronco. Ford delivered with a great level of quality and service.If it weren't for Michael Duran at Citrus Ford and their outstanding salesman, Vinny. Highly recommend! read more

DO NOT BUY HERE unless ur paying CASH, otherwise you will be screwed!!!! We were fooled by the "nice guy" attitude they portray, but in the end they were SHADY and UNTRUSTWORTHY and mislead us. We told them we were PRE-QUALIFIED thru School 1st Federal Credit Union but they still ran our credit thru 5 different banks WITHOUT permission bcuz the dealership gets money for every credit check they do. Evil Bastards lowered our credit score!!!! Also they lied about the car being Certified Pre-Owned... even though they advertised it. I forwarded the website and the pictures to the BBB and I'm seeking legal help bcuz what they did was ILLEGAL. Go somewhere else to buy a car, AVOID the drama. The managers are CROOKS!!!!! read more

If I could give this dealership zero stars, I would. The level of incompetence here is unbelievable. I brought my car in twice for the same speaker issue the first "repair" wasn't done at all, but they still charged me for it. When I brought it back and told them the issue was still happening, they promised a refund. That refund took nearly 10 days, and only after I called over and over again with no answers. I finally reached a manager on the eighth day who didn't even know what was going on. That alone tells you how disorganized this place is. It gets worse. I also brought my car here for the BCM recall, which they claimed was completed correctly. That was absolutely not true. After the heavy rain, the recall clearly failed my lights stayed on for days, and my car was completely affected. Now my vehicle has been sitting at another Ford dealership for two weeks, because this one didn't do the recall right. Two weeks without my car because of their sloppy work. On top of all this, good luck trying to reach anyone on the phone. Nobody answers, nobody calls back, and I had to physically go in person just to get basic updates. The lack of communication and accountability is unacceptable. This dealership has cost me time, money, and stress, and they've shown me they are completely unprofessional and incapable of performing even basic repairs correctly. I would strongly warn anyone to stay far away from this place. Save yourself the headache. read more

Horrible service. Showed up just before 3pm for the Quick Lane oil change and am told it's too late and if they took it back now it wouldn't be done until tomorrow. What an absolute joke. What's the point of claiming to offer an in and out type of service and then turn people away and act like you have no idea what Quick Lane even is when it's plastered on the side of the building and your website that you offer it. Guy at the service bay was completely rude and acted like he was being bothered. If you can't do an oil change in under an hour and a half I truly question your ability to do actual serious repairs on a vehicle. read more

Citrus Motors - Car Dealers Near Me - Ontario, California

Very Disappointed with My Experience I financed a Transit Connect from Citrus Ford in Ontario in January of this year, and by July, the transmission failed. I took the van in for repairs and paid $1,800, but it still didn't work properly. Later, they picked it up from my home, and after three weeks I was told the transmission needed to be replaced -- at a cost of $8,700. I originally paid $13,999 for the van, so this repair cost is almost double the price of the vehicle. When I bought it, the salesperson even advised me not to purchase the guaranteed insurance, saying the van was a 2022 and "almost brand new." I spoke with the sales manager but received no support at all. The van was eventually dropped off at my home covered in dust and unable to start. This has been an extremely frustrating and unfair experience. I just want to warn future customers to be very careful when doing business with Ford Citrus in Ontario. read more

Citrus Motors - This is how they retuned the van. No turning on, so dusty! - Car Dealers Near Me - Ontario, California

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Went with my mom to buy a truck at Citrus Ford on Easter. We were helped by Joey and Tony. Both were wonderful and answered all the questions my mom had but Tony in particular was extremely helpful. Very kind and patient. Went over everything possible with my mom and never once made her feel rushed or like she asked dumb questions. She actually returned to this dealership specifically because of the kindness and professionalism Tony had shown her days before. Exceptional service all the way around from Citrus Ford! read more

Citrus Motors - Car Dealers Near Me - Ontario, California

Sent multiple quote requests for a 2025 Ford Maverick over the period of a month.. The only interaction I had with a representative was to ask if someone had reached out yet. I still do not have a quote. read more

We drove 100 miles for the perfect truck, and we found it at Citrus Motors of Ontario. What we didn't expect to find was a no pressure, professional, and extremely helpful sales team. I've purchased many cars in my lifetime and this has to be the best experience I've had... ever. I started my deal online and met Vinnie. Throughout the entire process, he answered all my questions timely and honestly. On our arrival, Tony set up our test drive and, within the hour, was assisting us to sign and close our deal on a beautiful 2024 F450 Lariat. I'd absolutely recommend shopping for your new car or truck with Citrus Ford / Kia. They have a unique buisness model that sets them apart from the majority of industry. Shout out to the service team for assisting us in moving a very heavy 5th wheel hitch from our trade to our new ride, you are greatly appreciated. read more

Citrus Motors - 2024 Ford F450 Lariat, proud new owners - Car Dealers Near Me - Ontario, California

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We purchased a Ford F-150 4x4 5.0 from this dealership about a month ago, and almost immediately ran into major issues. On the second day of ownership, the 4x4 light came on, the vehicle went into limp mode, and became practically undrivable. We brought the truck to Galpin Ford for diagnosis and were shocked to learn that this issue had been present three weeks prior to our purchase. Galpin informed us that the dealership had been clearing the error codes just to get it off the lot. In other words, they knowingly sold us a truck with a serious, pre-existing issue. Additionally, it appears the underside of the vehicle has been tampered with. When I confronted the GM of the dealership, his only response was to give me a list of lemon law attorneys and say, "There's nothing I can do for you." This dealership operates with zero accountability and zero integrity. They sold us a defective vehicle, concealed the problem, and then washed their hands of any responsibility. These are not just shady business practices -- they're unethical and predatory. Please do not spend your hard-earned money here. They are not trustworthy, and they clearly have no regard for their customers once the sale is made. read more

We took our daughter in today to buy her 1st car and Sandy & Justin were great! They made this experience good. read more

Citrus Motors - Car Dealers Near Me - Ontario, California

Great service; we bought a new Mustang Mach E here. The team did a great job for us--Luis, Angel, and Jonathan.

My husband and I decided we needed an upgrade and were looking at Broncos online. Came in to see a few and test drive, we fell in love with one immediately. Rocky was a huge help and answered all our questions no matter how many we asked and trust me, my husband asks a lot of questions lol. Never once did we feel rushed or pressured. We decided to go for it and we are so pleased! If you're looking for an easy experience definitely go see Rocky! read more

The team at Citrus are awesome. This is our second Ford we bought at Citrus. Oscar Monge and Tony Ledesma are rock stars. We always get in and out of the dealership quickly, but never feel rushed or slighted. Always a great experience here! read more

Citrus Motors - My bride loves her Bronco Sport from Citrus Motors - Car Dealers Near Me - Ontario, California

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Joe, Ernie, and Sandra were absolutely amazing and helped me get into a new car that day and worked with me to get into my price range. They were helpful teaching me all about the new car and setting it up before I headed out. This is my second car with citrus and the 3rd car in my family . Love a no pressure dealership read more

Just purchased a 2024 Sportage and it was by far the best car buying experience I've ever had! Glyne really delivered on what I wanted. He took the time to really listen to my yes's and no's. Sandy was also great at explaining the numbers to make sure I understood everything! I love my car! read more

We were looking at a certified pre-owned 2020 Kia Niro PHEV listed on Citrus Kia's website and scheduled a time on 5/18/2024 to look at it. When we arrived we were told to go to Citrus Ford across the street. Strange, but we followed along. We arrived and met with our sales agent, and he let us test drive the car. When we came back, we started discussing some details for the purchase. I inquired about the used EV tax credit that is being offered by the Fed. Based on my research, the car should qualify and it should be offered at point of sale as of 2024, but he kept claiming it didn't qualify. After a bit of back and forth (and him running back and forth between us and his manager), he eventually admitted that it WAS eligible, but that they would not honor the POS credit and that we'd have to file for the tax credit when we do our taxes. (As of writing this, the dealer has never submitted the paperwork or registered the car on the IRS portal for us to receive the tax credit, so we're screwed out of that.) We also inquired about the certified pre-owned warranty and what it entails. He explained that, because the car is actually being sold by Citrus Ford and NOT Citrus Kia, that it is not actually certified pre-owned and then tried to sell us an extended warranty. Besides the fact that this would be considered false advertisement (I still had a screenshot of the listing), this eventually turned out to be a blatant lie, because about a month after we purchased the car, we received a welcome letter from Kia Corporate, confirming that it is indeed Certified Pre-owned. These dealers (Citrus Ford and Citrus Kia) were dishonest and tried to pull a bait-and-switch on us. read more

I am still waiting for a response why doesn't the Manager get back to me. EMAIL HIM ON 5/22/25 just waiting for a replay back. I recently had the pleasure of working with Rubinson and Salvador at Kia Citrus, and I want to start by saying they were both welcoming, professional, and helpful throughout the process. Rubinson was very knowledgeable about the vehicles and took the time to walk me through all my options without pressure. Salvador also provided steady support during financing, and I appreciated how comfortable they both made me feel during what is usually a stressful experience. However, I do feel the need to express my concern regarding the financial side of the deal. It was disappointing and honestly felt misleading how the $10,000 seemed to disappear during the paperwork process. I wasn't fully made aware of how upside down I was on the deal until NOW. But now it is too late to go back and reassess. Transparency in financial matters is so important, especially for customers trying to make responsible decisions. While I truly appreciated the professionalism and friendliness of Rubinson and Salvador, I hope the dealership as a whole can take this feedback seriously. If Kia Citrus genuinely values its customers, I'd ask that you consider making THINGS RIGHT--starting with a conversation about possibly buying the vehicle back. That would go a long way in restoring my trust and turning this situation around. I'm still hopeful for a fair resolution and open to continuing the conversation. Thank you. I EMAIL HIM ON 5/22/25 just waiting for a replay back read more

My Ford Bronco is my second purchase here. The staff are helpful (not pushy). They don't try to get you into another vehicle and make sure you drive off in the car of your dreams. And they don't keep you hostage all day and night with paperwork. I will definitely be coming back and referring friends and family to Citrus Ford Ontario. read more

Thank you Bella Tony and rocky so much for getting in my new car thank you 5/5 the how process was so smooth

This is probably one of the best car buying experiences I've had. Huge thanks to Joey, George, Bryan, Anthony, and Sam for making my car buying experience worthwhile. I just had a car accident two weeks ago and my RAV4 was totaled when someone ran a red light and hit me :( I needed to find another car and was torn between just getting my same car and trying something new. With the help of these guys I was able to get my dream car (a bronco sport) and I love it. It really makes the whole accident and loss worth it. They really worked with me and my family and made us feel at home. I absolutely loved the dealership and would more than happily do it all over again. Thanks for not making me feel pressured and really listening to what I wanted. I would highly recommend them. They really are the best! read more

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The way they shouted as I was walking out the door for not choosing their option I was given for a vehicle was very unprofessional by citrus Kia. read more

In typical dealer fashion. They don't honor their word or pricing. I was told that I can get the difference in pricing from the order until now from Ford direct and their would be no guarantee. My trade was a bit upside down - but wasn't going to pay over what was agreed regardless. Never even showed me the vehicle, offered a test drive NOTHING. Sloppy, disorganized, dishonest dealership. Alex specifically stated they weren't marking these up they don't do that here. $15000 mark up on their lot now !! They had no intentions of selling that Bronco at the order price and we're going to throw up every obstacle to do so! read more

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Vinnie was our sales rep and Tony assisted us with financing. Vinnie was great, low pressure, knowledgeable, and polite. Tony helped us get a great rate comparable to our credit union. Would highly recommend this dealership read more

This was our 2nd time purchasing a vehicle from Citrus Motors Ford, and once again we had such a great experience! Joyce was so kind, informative, and helpful during the entire process! read more

Inquired online about a vehicle. Was told they couldn't give pricing over text or email. Assumed immediately I was trying to get a deal to take to another dealership. Nice way to automatically assume this and now lose a customer for life. They wanted me to drive almost 100 miles to try and deal in person. Why have internet sales if you want to deal in person. read more

Excellent customer service, I would highly recommend this dealership. The staff Alex,Bella and Joey all were great.Very Professional Staff.Thank You For My New F150! read more

Citrus Motors - Car Dealers Near Me - Ontario, California

Cesar and Sandy and Luis and Mac Kayla All ver instrumental in purchasing a car Wonder and worked well. Very happy and would recommend buying a vehicle from them. read more

Manny assisted me with my day at the dealership. I test drove the truck I wanted and they even gave me a great appraisal amount on my Tacoma. They really worked with what I wanted and were not pushy with me. I absolutely love my new F-150 Tremor! Thanks to Manny and the team! read more

Citrus Motors - 2024 F-150 Tremor - Car Dealers Near Me - Ontario, California

Dylan Johnson was absolutely fantastic- So happy to help us and answer questions, explain about car features. Thank you Dylan for the special treatment . Alex Estrada made the deal happen and was easy to work with. Thank you Alex. read more

Citrus Motors - Car Dealers Near Me - Ontario, California

I had a great experience here at Citrus Ford! I ordered my Mach E through the dealership, & picked it up last Saturday. Anthony Estrada was my salesman. He was very patient and helpful. I had so many questions lol. There was no pressure to purchase the extras that other dealerships ride you about. I decided to purchase the extra warranty on my own, only cause it's an EV. I would definitely do business with Citrus Motors again! read more

Citrus Motors - 2023 Mustang Mach-E - Car Dealers Near Me - Ontario, California

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This place sucks for any type of service. They messed up my lug nuts on my explorer ST. Wanted to charge me like $400 to do warranty work because my exhaust was welded and the guy had to do "extra" Paid for full synthetic oil change, they put synthetic blend with a lower weight than what's required. They said it was probably a typo and they were sure it was full synthetic. Ended up going home and replacing my oil in less than 30 min. If you make any appointments be prepared to leave your vehicle there for a day or even more. Appointments are pretty much useless. They can't finish the job on time. I purchased two vehicles here and I will absolutely never bring them here for any type of maintenance or warranty work. read more

The automated texting service which I assumed provided a direct line to a service representative is practically useless for inquiries. It can take days for them to get back, if at all. But, oh, how well they use it for begging to get 5-star reviews! Routine maintenance services are extremely expensive. I have been to 2 other Ford service centers and it's the only time I've felt I'm getting ripped off. I'm going to look for other service centers for my vehicle. read more