Mr. Edwin has been a great help during buying the process. And help us step by step. And answer all questions we have. We will recommend friends to him. read more

This is my third visit to Ontario Hyundai's Service Department. I have been greeted warmly by the staff. They are always ready to listen and respond. The quotes on how long service would take have been accurate and the service has been fast. The team calls me with updates to let me know how things are going and again the tone is always friendly, helpful, and professional. This is not my closest dealership. However, because the service is great, I will keep coming back. It's worth the extra drive to get fast, professional, and honest service. read more

Sarah Minetto, our sales representative, was outstanding. Transparent, kind, patient, and genuinely trying to help us. If this review were about her alone it would be five stars. I want that on record because she deserves it. The problems were with the people surrounding her -- specifically the pre-sale phone call with a rep named Christian, involvement by someone named Jason, and the finance representative who handled our paperwork signing. I did not get all their names. I have bought several cars in my lifetime, and I recently bought at another dealership where I left a glowing review because the process was honest and straightforward. I know what a good experience looks like. This was not it. Here is what happened, clearly and factually. **PROBLEM 1 -- THE RATE QUOTED ON THE PHONE WAS NOT THE RATE I SIGNED** Before driving almost an hour to the dealership, I called and told the rep I had an 820 credit score and asked what rate to expect on a used car. I was told "usually for a used car, you'll probably be like 5% or more depending on credit." I ended up signing at 7.80% APR. After the purchase I got pre-approved through PenFed Credit Union at 6% -- which confirms a buyer with my credit profile qualifies for significantly better than what I was given. The 7.80% was not the best rate available for my score. It was just the rate the dealer arranged. **PROBLEM 2 -- MY OWN FINANCING RESEARCH WAS DISMISSED AS INACCURATE** During signing I pulled up a published credit union rate of 5.34% on my phone and showed it to the finance representative. His exact words: "No, it's not accurate. I don't know where it's pulling from, but it's not accurate... That's a new car rate." It was not a new car rate. It was a real, publicly posted used car rate. The fact that I later qualified for 6% through PenFed confirms my research was not wrong. Telling a buyer their outside research is inaccurate -- when it is not -- discourages people from exercising their right to shop for better financing. That is not acceptable. **PROBLEM 3 -- A REQUIRED LEGAL PROTECTION WAS NEVER PROPERLY OFFERED** California law requires dealers to offer buyers a 2-day return option on used vehicles under $40,000 as a separate signed document. The contract I signed even prints a notice acknowledging this requirement exists. It was never properly offered to me. The finance rep made a brief, confusing verbal mention with the wrong number of days, the wrong mileage limit, and terms that did not make sense. No document was ever presented. I left thinking I had received one type of option when I had actually received something completely different -- that confusion is itself a sign the disclosure was not done properly. Ask specifically for the Contract Cancellation Option document before you sign anything. **PROBLEM 4 -- THE FEDERAL BUYER'S GUIDE WAS FORGOTTEN** Federal law requires dealers to provide a Buyer's Guide before every used car sale. Mid-signing the salesperson stopped and said "I forgot the buyer's guide... I actually forgot. I'm so sorry." It should be in your hands before you ever sit down to sign, not retrieved as an afterthought. **PROBLEM 5 -- NOBODY REVIEWS THE CONTRACT WITH YOU** When I asked if anyone reads through the contract line by line, the answer was: "No. No. Because it's been the same for the last 40 years." Signing was a rapid sequence of "initials, initials, initials, signature" with no explanation of individual terms -- including the interest rate and the arbitration clause buried in the back. **WHAT I WANT OTHER BUYERS TO KNOW** I am not writing this to be malicious or to get anything in return. I am writing it because I wish someone had told me these things before I walked in. * Get your own financing from a credit union before you go. Do not let anyone tell you your research is wrong without verifying it yourself. * Before signing anything, ask for the Contract Cancellation Option document by name. If they cannot hand you a separate completed document, ask why. * Ask for the Buyer's Guide before you sit down at the finance desk. * Read every document yourself. You have the right to take your time. * The contract itself states the interest rate may be negotiable. Ask about it. read more

I arrived 15 minutes early for my 7:30 appointment, and it's now 9:30 with my car still not finished. I try to stay loyal to the dealership for service, but you don't make it easy for your customers. Strike 1: miscommunication, they forgot to tell me the electrical cable I needed -- even after I made it clear that was the only reason I chose to come to the dealer because the work touches electrical. Took 2 weeks to get this said cable, a month to complete the whole thing. Strike 2: I was sitting there waiting, and the technician still skipped my tire rotation because they said they "didn't have the wheel key," and afterward my car leaked oil from the oil change. Strike 3: Today's two‑hour delay despite having an appointment. At this point, I'm moving on. read more

Extremely disappointed with the after-sales service. Terrible communication. I bought my new car here about 9 weeks ago. The buying process was smooth, but once they got my money, the attitude completely changed. I've been trying to contact my salesperson regarding some issues to get my car fixed, but he is now intentionally avoiding my calls and texts. It has been incredibly frustrating trying to get a hold of him. Selling a car is only half the job; taking care of the customer after the sale is what matters. The lack of communication and professionalism at this dealership is unacceptable. Avoid this place if you expect any decent customer service after signing the papers. read more

So my last review was removed because Yelp or the business said my review was not firsthand experience with the business. I am posting screenshots of the email from alstspecials on behalf of Ontario Hyundai the business as well as my last invoice from this business to prove I am a customer. Now this review is about my experience with the sales manager and the general manager only whom I dealt with firsthand. The service department is top notch. Maybe the service department could teach the sales manager and the general manager about customer service. I was getting a lot of solicitation emails from Ontario Hyundai and wanted to have them remove me. I thought this would be a simple thing to do by contacting the sales manager which many calls never answered. I then proceed to write an email to the business which said please remove me from their solicitation list. I guess I wrote it through a sales lead because they contacted me to buy. Had they read the comments they would have seen the email was not a sales lead and in fact a complaint. The sales manager blamed it on me for creating a sales lead which had he read the email would have known it was not and was a complaint. Also I was receiving emails prior to the so called sales lead as shown in my screen shot. The sales manager continued to blame it on me. I then contacted the general manger because I didn't get anywhere with the sales manager. That went basically the same way. He told me the emails come from a 3rd party that he has nothing to do with. They emails do come from a 3rd party which does marketing for dealerships. The 3rd party website Ontario Hyundai uses is Alstspecials. So Ontario Hyundai marketing department uses that 3rd party to market for them. I only receive emails like this from the 2 dealerships I have done business with in the past which also proves these emails originate from those businesses. So what the gm said that he has nothing to do with the 3rd party is false. He either did not tell the truth or doesn't know all aspects of the dealership as a general manger should. This should have been a simple task in the name of customer service but they refused to help me with this simple task. Think about that when you decide to use Ontario Hyundai to buy a car or get anywhere with the general manager. read more

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Was sold a car recently from this location from Franky. The car had imperfection I was guaranteed could be fixed ANY hyundai, this is NOT the case! I told them I didnt wanna leave lit with issues and for them to dock the cost, they refused and promised it would be handled. Took to other Hyudai cuz I drove from far to get and they said they would have to charge me to fix! Been calling leaving messages for everyone I dealt with that day, Franky, Anthony, and Brian! Been over a week and NO response from ANY of them!!!! So tiered of these dealerships only going after sale and not giving a damn about paying clients. I invested 60k I expect better. You guys suck!!!! read more

Wow. What can I even say???? The process to getting my car was absolutely magical. Smooth sailing. Everyone was so wonderful but Mr. Alkhouri is on a whole different level. The professionalism, the patience, the knowledge... he's such a strong representation of Hyundai. He really helped make this purchase manageable and exciting. I asked a lot of questions, which he answered throughly; explaining every step along the way. His determination and hard work did not wavier one bit. He reminded me that he was there to help and assist in any way possible which really eased my anxiety. Thank you times a million!!!!! Drove home feeling so confident and happy with my decision. read more

Ontario Hyundai - 2026 Hyundai Kona - Auto Repair Near Me - Ontario, California

I'd like to take a moment to acknowledge and thank Mr. Jake Stevens. It has been an absolute pleasure working with him. He is consistently professional, honest, and transparent in every interaction. Each time I've had my car serviced, I've asked plenty of questions, and he has always been patient and thorough in explaining everything in detail. That level of customer service truly goes a long way and is greatly appreciated. If you're looking for a knowledgeable and trustworthy service representative, I highly recommend asking for Jake--you'll be in great hands. Thank you, Jake, for your professionalism and patience. read more

We have been in the market for a 2026 Hyundai Santa Fe, and we were very particular about our ideal vehicle configuration as well as getting a great deal and purchase experience. Izhar and Julian ftom Ontario Hyundai delivered on both fronts when we visited them yesterday, March 20. Izhar patiently went over all the available vehicle selections at the store and both he and Julian listened to our needs in terms of the deal we wanted and worked with us throughout the evening to earn our business. We were happy with the deal, the purchase experience, and most of all, the awesome new vehicle we drove home last night after Izhar helped us set up the car the way we liked it. And as a bonus, Izhar even hooked me up with a nice gift for my upcoming birthday. Ontario Hyundai operates professionally and with focus on customer satisfaction; thank you again Izhar and Julian! read more

Ontario Hyundai - Our new Santa Fe sitting pretty in the garage. - Auto Repair Near Me - Ontario, California

Bad Customer Service! I called the dealership and spoke with Tracy, as I was in the market to purchase a new 2026 or 2025 Tucson. She and I discussed the features and the color I was looking for. She informed me that they did not have the color, but shipments come in daily, and she will send me pictures as they come in. The next day, she sent me a picture and said it wasn't the color I was looking for, but she just wanted me to see it. She also said she would continue sending pictures in the coming days. Well, that was the only interaction I had with Tracy. No pictures, nothing! Two weeks later, she sends a text asking how my car-buying search is going, the promotional deals are ending soon, and if I can stop by. I replied that I had not heard from her, so the lack of customer service led me to believe she was not interested in my business. I went on to say I had been waiting to hear back, and she went silent on me and asked her not to contact me. I was disappointed. Last night, I received a call from the sales manager, Anthony Cook, who said he heard I needed help with pricing and asked me to call him back. I did not call him back. I never needed help with pricing; I just needed the color of the car I wanted, and I was ready to make a purchase. I will not return to that dealership as the customer service is unprofessional, rude, and just bad! There are other dealerships out there! read more

Joseph is such a kind person so helpful so respectful and has great customer service . He is my go to guy . Thank you Joesph

I only take my car here because its under warranty. I always take it for the oil change. Several times I have changed cabin filter, and air filter prior to service only to be told they need replacement. I was there 11/14/25 and was provided this long list of service needed. Not only was tune up and breaks done over the summer, my coolant and windshield wiper fluids were not refilled. I got a second opinion to be safe of the recommended work. I ended up replacing the drive belt at less than 1/2 the suggested cost of $416. I would highly suggest a second opinion as it appears they are only recommending service based on milage, and not an actual physical inspection of the parts. Not sure if all females get this treatment or all customers, but be an aware consumer. read more

Ontario Hyundai - Auto Repair Near Me - Ontario, California

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I would have been happy to give them 5 stars, except that in the end, we were duped and lied to. I really liked Julian, he was so accommodating and was going to put us in touch with a friend of his that did car wraps. We had cash to pay off the car and buy it outright. But Julian convinced us that it would be better to lease the car for a few months. I think what he said was three months, and we could pay it off, no problem, no fees. We also had to purchase a black car, which we didn't want, but that was the one that would get us all the rebates that they had to offer and a better deal---which is why we planned to get a wrap. They were going to take care of all the paperwork for the rebates and everything since we would lease the car, which was a huge benefit. I was dubious about the idea of being able to pay it off early because a good friend of mine is in the business as a finance manager at a car dealership and said that's not how it works and that you were locked in if you leased. But I chose to believe Julian, their finance manager, and even Julian's "cousin" (I believe is who he said he was), who worked there as well. Shame on me. I have a Kia which I love and was thinking of going to Hyundai when that car was no longer working for me, but they have made me decide that I would never buy a Hyundai unless I could be convinced that I wasn't going to be lied to and screwed. I definitely want to ensure that I let as many people as I can know about the experience that we had at that dealership with Julian and their finance manager, whom we didn't even need if we had just paid cash. Lesson learned, thanks to a lying, slick car salesperson and finance manager. You would think we were buying a used car from a used car salesman. read more

Great service. If you are planning to get a Hyundai vehicle ask for Hanny! He is the best! He was very professional, helpful and patient. He explained everything on detail! Hanny read more

Was trying to lease an EV before credits expire on 9/30. Sent a message through their website and was contacted through an automated email from a rep who didn't get back to me until I pried again. The response I received didn't have any of the info I requested so I followed up and got no response. I decided to call his number and got no call back. I emailed again with no response. So I called the main line and advised I haven't heard anything back and was transferred. Had to leave a message (again). Followed by an email (again). While I understand they could be busy with other customers, would be much more helpful to be told, "I'll get back to you by x o'clock" given I advised my client exact request and time constraints. I'll probably get a response tomorrow apologizing for being busy and being unable to process my request with the discount which is disappointing at best. read more

We recently went car shopping and visited several dealerships--Toyota, Honda, and Kia. We met all kinds of salespeople, from pushy to uninformed, and to be honest, Kia was the worst--they didn't even seem interested in helping us. But at Hyundai, we met Hanny, an amazing sales professional who was knowledgeable, friendly, and confident! From the start, we could tell he was a seasoned pro. When we told him we needed time, he didn't pressure us. Instead, he said, "Absolutely. Do your homework, and when you're ready, just give me a call--I'll be here." That confidence made quite the impression on us! After doing our research, we went back, and Hanny helped us make the best decision. We drove home with zero regrets, knowing we got the best deal. I've bought several cars before and usually feel at least a little buyer's remorse--but this time, I felt 100% confident. The entire Hyundai team was just as great. Julian and Amir in management were helpful, not pushy. Jane in finance made the process smooth, fast, and even got us extra incentives. It truly felt like they were working for us, not just the dealership. If you're in the market for a car, Hyundai is the place to go. Trust me, there's a team waiting to work in your best interest! But most importantly, don't forget to ask for Hanny--he's the one to see! Hanny will take good care of you! read more

Ontario Hyundai - New car Best deal thanks to this man right here! - Auto Repair Near Me - Ontario, California

This review is specifically for service. My purchase experience was totally fine. They never answer their phones in the service department and do not return phone calls when you leave a voice mail. They consistently overpromise on their timelines for when service will be done. If it's going to take four hours that's fine, but tell me four hours. Don't tell me two then say nothing and have it take four. Final straw was that I went online to schedule a service appointment. It wouldn't let me schedule but said they'd contact me. They text and say when would you like to come in and I gave them the date and time. Received a text confirmation. I show up for my appointment and they can't find it in the system. I show them my confirmation and they tell me that because they would have to book me as a walk in, service would take 4-5 hours instead of 2. Nope. He supposedly reschedules me for the following week and also says he's going to have them call me. Spoiler alert - they never call. Show up today for the appointment and again they don't have it. He asks do I have the confirmation and I replied what difference does it make, y'all don't care about your own confirmations. They claim they are "rushing it" for me and "don't know what's wrong with their system." I honestly don't care. We will be looking for another dealership for my services while it's under warranty. Bonus story - I had the car serviced one day and needed to charge before heading to my next thing. Asked if they charged EVs during service and was told no, which is fine, I wasn't really expecting it. What they didn't bother to tell me is that they have a super charger IN THEIR PARKING LOT. Common sense if someone says hey, I need to charge my car is tell them, we don't do that for you but there is one right here. read more

Very negative experience today 8/28/2025. Agreed to lease terms negotiated yesterday and today. Took 2hrs of our time to drive to the dealership to pick up the car. Turns out the car they saved for us had neither the exterior or interior colors we wanted and the lease terms were nowhere close to what was agreed to by phone and text - $40/month extra for a 36 month lease. I get maybe they thought we would change our mind about the color. But it's bizarre they thought we would just pay significantly more for the car than what we agreed to. The part that is confusing is - why tell such an obvious lie? Do people just sign for a deal significantly worse than what they agreed to without verifying the terms of agreement? read more

They wouldn't honor the advertised price they had online. Went in with all the intention of buying a brand new car, they were willing to let a customer walk away for 1200 dollars over 60 months. Go elsewhere if you want transparency. These guys aren't it. read more

This is the worst Hyundai dealership I've ever worked with. Horrible customer service. Made an appt and brought my car in for diagnosis on a Friday at 1:45pm. The service advisor told me I would receive a call later that day or Saturday at the latest. I called the service department for an update on my car the following week on 4 separate occasions each time them telling me Joseph, the service advisor, would contact me with an update. I never received a call. It took me physically coming into the dealership on Tuesday just to see what was going on with my car. It took him 5 minutes to give me the diagnosis. Why did it take 4 days to communicate that only AFTER I went in to speak with them in person. Joseph then mentioned it would be a quick fix and only take a couple hours and I would receive a call the following day to pick my car up. Big surprise, I did not. I had to again call and this time ask the secretary to speak with a manager, who was conveniently gone for the day. Never heard from him either. I wasn't able to pick my car up until Thursday and only after having to again follow up with them since I could clearly no longer trust they would notify me. It took basically a week for them to fix something that the service advisor himself admittedly said only took a couple hours to fix. $1,000 later and the worst experience I've ever had with a service department. Not even an apology for the horrible communication and lack of customer service. I'll also be reaching out to corporate. Just go elsewhere. read more

Ontario Hyundai - Auto Repair Near Me - Ontario, California

I just bought a car from Ontario Hyundai and had to give a shoutout to Hanny! He's honestly not like your typical car salesman. Super down to earth, real, and no B.S. -- just straight-up honest and helpful. If you're thinking about getting a new car, definitely reach out to Hanny. You'll be glad you did. read more

We always have a great experience with Ontario Hyundai! I first got my Tuscon in 2021 and now coming back for a second again for another family member because the process is always so easy and amazing! We started the process with Julian and Cesar and finally with Hanny! Hanny was so personable, knowledgeable, and easy to work with! Definitely will be returning for our future car needs. read more

Hanny, Thank you for all your help. You made our car purchase a very pleasant experience!

We stopped by to pick something up after buying our new Santa Fe last month and we were welcomed and treated just as well as when we bought the car. Raylene was super helpful letting us know when we could stop by. Then Julian sat with us, caught up and answered so many questions we had. We're happy with our car and glad we chose that location. read more

Absolutely The Greatest Experience. Julian Hunn And Beshoy Nasif.... Without a doubt the best part of this Hyundai dealership. I cannot say enough how much the time, the experience shared and laughs made this such a great time. Happy 4th To You Both and Thank You For Everything. read more

Ontario Hyundai - Auto Repair Near Me - Ontario, California

We came into trade in our Tesla for an Ioniq 6. What an easy experience that was! We had the honor to work with Sarah who was professional from the moment we got there until the moment we left. I've dealt I with a lot of aggressive sales people in the past so entering dealerships have been intimidating in the past. Sarah was friendly and very helpful with the entire process. She showed us a few cars and was very knowledgeable about every car she showed. The dealership was also very accommodating when we asked for all different types of payment scenarios and they never huffed and puffed about crunching the numbers. Overall, we had a lovely experience at Ontario Hyundai and we definitely would recommend anyone looking to get a car to come here read more

Standing room only in the service lobby. Overpacked. Multiple employee walking past and doing nothing about it. read more

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Today I was scheduled for an oil change on my beautiful 2025 Santa Fe.. The staff here is soooo helpful and so professional yet family friendly.. Always on time. Service gets your car in and out quickly Best dealership in California...They even have snacks.. all kinds of coffee and teas for the customers..Every detail is met with perfection..The staff is always able and willing to help if you have questions.. ..Jake in service is the best..Buy yourself a Hyundai at this dealership..I promise Service..Parts..Sales departments are solid and willing to accommodate you . THEY LISTEN TO YOUR NEED!!..Great ..Great dealership!!...Love my 2025 Hyundai Santa Fe..!!! Love Ontario Hyundai.. read more

I had a great experience at Hyundai Ontario, during my service visit, thanks to Ahmed. He was professional, courteous, and went above and beyond to ensure everything was handled smoothly. He took the time to explain the process clearly and made sure I was comfortable throughout the waiting time. Excellent customer service, I highly recommend asking for Ahmed if you're visiting.. read more

By far, the best car buying experience I have ever had. From the start, working with sales team, specifically Alex, he was up front, honest and on top of things and had amazing customer service. Then working with the Finance team, Jason (I believe) was amazing as well. I give this entire team my sincerest thank you for helping me and getting my mom into the car she loves. read more

Takes a ridiculous amount of time to do simple maintenance and oil changes, arrived for my appointment at 12 pm, it is now 2:30 pm and am told it is still in the queue, I understand it's busy but if it gets busy enough that I'm waiting nearly 3 hours and it's still not ready maybe don't have as many Available appointments. read more

If you want to buy a car with as little stress as possible, Peter's your guy! Was very friendly, knowledgeable, and trustworthy. Showed us the car, showed us the numbers and made it all make sense! Will definitely be coming back to him! read more

Had a great experience working with Tracy Benjamin getting into a lease on an Ioniq 5. Worked out the numbers over email including all incentives and promotions and clearly stated we were not interested in any dealer add-ons before coming in. Was still wary once we arrived as have had many bad experiences with other dealerships trying to bait and switch. So was very happy with Tracy that numbers on final contract were actually what we discussed with no high pressure sales tactics trying to get us to buy extras we don't want. We had our infant twins with us so were dreading spending hours with crying babies at the dealership, but Tracy went above and beyond to take care of all the arrangements without us having to physically set foot inside the dealership, no needing to face the dreaded "finance guy" for a last-minute sales pitch, signed everything via DocuSign. We were done in a couple hours, longest wait was to get Bluelink/digital key setup. Will definitely come back again and ask for Tracy once our lease is up! read more

Sarah went above and beyond to make sure everything was ready to go before we arrived at Ontario Hyundai. That made the process simple and painless once we got in store. It still took a little time to get everything processed, but that's just part of buying a car not a negative at all. Thanks to her preparation and support, the whole experience felt smooth, and we're very happy with the car. read more

We had a terrible experience at Ontario Hyundai this afternoon. Our sales rep Peter was nice but not entirely forthcoming about add ons or knowledgeable about the various models. He was willing to look things up. Several of the certified used cars on the website were not actually on the lot. Apparently some didn't pass inspection, one may have sold and he couldn't find the other one. Peter said the dealership is #1 w negotiations and accepts reasonable offers. Then Dennis (finance manager, don't fully recall his name ) came with the offer. List price was $27,000 for a used 2022 Santa Fe Hybrid with 31K miles. With all add ons (which Peter said didn't exist but added on almost $4,000), tax title license and warranty, the cost was over $38,000! The manager was very condescending when he spoke to us during the first offer and especially after he returned with the counter offer. He said he took off the $4000 in add ons because we didn't want it. And the only real discount offered was $500 off the $4500 extended warranty. No discount in the car. Our offer was within Kelly blue book range. He made it look like it was $8000 less because that's what we planned for a down payment. Very sneaky! We stood up and walked out. read more

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Before you buy a Hyundai consider this. I bought a sanita because of the 10 year warranty. 6 years later the "car" burns through about 3 quartss of oil every 3,000 mikes. I spent 4 months doing oil consumption tests. In the end I was told to just start changing the oil every 5 months. Contacted a lemon law lawyer but because there is a class action lawsuit in the works they won't help. Hyundai has been saying they will buy it back but they never return my calls. Buyer, beware! read more

We just got our first Hyundai with Sam and Cesar! Thanks to them we get to experience the luxury of the 2025 Palisade!! We were there with my two babies and they were nothing short of caring and efficient. Super friendly people and a great experience all together. So excited for this new Hyundai journey ! Highly recommend doing business with Hyundai Ontario!! read more

Ontario Hyundai - Auto Repair Near Me - Ontario, California

Sales rep Madasyn Bell hung up the phone on me today. I am a loyal Hyundai customer we have 3 Hyundais at home, lease and owned. I had a quote for a lease deal she had me send her, I told her if they can make this deal happen for me I would drive from Irvine and take the car no questions ask and sign. She said we are the blah blah blah for 8 years you have to Make an appointment. I said we get off work late, if you can talk to your manager and show him the link and quote I can come in. It's how I've gotten many of my lease deals, she refused and hung up on me. Great customer service, I'll get the deal elsewhere. read more

Waited two hours for an oil change just to be told the body kit on the car was preventing them from doing an oil change. The kit does not cover the oil pan as a matter of fact the Elantra factory skid plate does not cover your oil pan either. Made us wait two hours before telling us they would charge 100 dollars extra for an oil change. If your appointment is at 9am don't expect them to even look at your car until 11am minimum. Support small business for your regular maintenance or do it yourself. Don't do your regular maintenance here. read more