Personalized and Professional care (canine) and long-term Customer for over (10) years to-date…read more Good response time and continuity of care for needed Medical Treatments - Feel very supported and loved by Techs, Vets and Reception/Office staff. Thanks Very Much !

Amazing veterinary care. Both doctors are spectacular, caring, attentive and keep our three pets…read morecoming back. We are all loyal to the docs Ryan and Klein!! The office experience has been absolutely needing work. Everything from nickel and dime charges being introduced over the last couple of years, to the time suck to get appointments to doctors not being available for simple questions. It has taken me weeks to simply get on the calendar!!

Nothing but good experiences with the staff and the doctors here. recommended by friends with a…read moredog. They have taken good care of our 2 elderly cats.

It is unfortunate that one is the lowest star available. Dr. Karthika Parvarthy's lack of…read moreknowledge, care and lazy attitude led to my 3 year old dog's untimely death. She didn't take my concerns seriously and prescribed medication for a 'mystery illness'. It became obvious that she wasn't interested in finding the root cause of my dog's symptoms. I was forced to go to my local emergency room for a thorough evaluation and X-rays, which led to a severe IVDD diagnosis and immediate action to save my dog's life. He unfortunately passed within a week. Even more shocking was clinic owner's Dr. Eric Maddon's response to my concerns throughout the ordeal with his staff, including front desk workers that frequently missed morning calls because they could not get to work on time. Over the course of 3 years, my dog was regularly seen by Dr. Maddon for his routine wellness appointments and international travel preparations. I personally informed him that my dog passed. He never offered any condolences. If love your pet, please go elsewhere.

Overwhelmed, understaffed, and unapologetic…read more I needed a refill for my dog's daily medication needs. My calls to their office went unreturned for three days. On the fourth day I was forced to show up unannounced to pressure them to refill his medication in person. I would be sympathetic to an overwhelmed staff and keep my complaint to myself, but the receptionist laughed when asked I mentioned I was the customer who had been calling for a refill for three days.

It is a pretty cool Pet Hospital, My Cat has a Groan on her stomach that could be cancerous, The…read morenurse seems very helpful and caring, and I wanted to make a Down Payment. But unfortunately, they don't accept down payment. surgery is a bit pricey. I wouldn't mind coming back. if you have a pet and love you I advise you to get pet insurance if you going to come here! P.S : This Branch is located in the Flatbush section of Brooklyn, and there is a next location on Fulton Street in the Downtown Brooklyn (Fort Greene) / Bedford-Stuyvesant section of Brooklyn Very convivent by the MTA transportation: Bus: B41,B12,B16,B44,B35, B49, etc Subway: 2,5-Train.Church Avenue.Train station. & B, Q-Train. Church Avenue.Train station.

I made a next day appointment for my dog after calling a couple vets in the neighborhood. The exam…read morefee is $100 for the visit with a $50 deposit for first timers. The entire experience was great as the vets were on time with their appointments and providing such care. We were provided two options, which is always nice to have. The prices are reasonable and never felt like they were being pushy about anything. The day after my dog's surgery, they called to check up on her. When my dog managed to remove her sutures early, I gave a call and they were helpful in guiding me what to do. Everyone has been friendly and caring, which is so important in any doctor. The results took awhile to get back until I called to check though, so wished I didn't wait around so long. Be proactive in making sure you have the information you need in a timely manner. Otherwise, glad to have found my dog's new vet.

Dr Mollica is great! Always takes time to thoroughly examine and discuss Dodger's health and well…read morebeing with me. The staff is also exceptional! Very friendly, welcoming and accommodating. Best Vetirinary Office Ever!!!

I'm grateful for the doctors Silverman. Prospect Park Animal Clinic has handled my pets' needs for…read morealmost 20 years now. In that time, I've had five dogs and two cats.... This office is remarkably busy, which is not surprising...PPAC is a reputable veterinary office located on a beautiful brownstone block adjacent to Prospect park. Despite always being booked so far in advance, they always manage to somehow finagle us in, whenever my dogs need time sensitive care, versus some maintenance visit. These days, the office typically keep two competent receptionists on staff each day to manage the flow of appointments, both virtually and in person. I appreciate how Dr. Nick is willing to communicate with me after my visits and, sometimes when there is urgency, even before my visits. Times of illness, injury, and especially the passing of loved ones can be emotional Our pets all deserve responsive veterinarians who offer sound advice to their owners and communicate well about choices. Sadly however, this is not always the case. Whereas I might go somewhere else for a quicky vaxx visit, I would never go anywhere other than PPAC for my dogs' real care. Doctors Silverman always try their best. Also, the vet techs are fabulous and some seem to work there for years, thus creating a familiar family-doctors-office vibe. I highly recommend PPAC!

We got Apollo, dachshund in 2013 and Valentino, American Stafford in 2016. I have taken them to…read morevets from Connecticut, Westchester NY, other local Brooklyn vets, to the VERG Hospital where Apollo was in ICU for 5 days, and I can say hands down our best experiences have been at Prospect Park Animal Clinic with Dr. Leonard Silverman and Dr. Nicholas Silverman. I have *never been treated rudely by any of the staff, they have always been professional and upfront and honest when we have medical questions. They call to check up on our pets post procedures, and if they are busy, I have found they always respond to emails. This is a mom and pop run vet clinic, I will always support the little family shop over a Banfield, Blue Peral, etc., but I would prefer and will always look for the smaller shop. And to the reviewer who called their clinic dingy, I dont know what he was expecting, they are pet Clinics not day spas.

Went to this vet for years. One of my cats was diagnosed with severe dental disease wayyyy later…read morethan it should've been flagged to me... and while they began estimating costs for him, they did not tell me my other cat had a similar issue. they said one was more advanced and that was their priority but added it to the second one's charts anyways (without alerting me of the issue).. I think that is neglectful on their part. Because of this I no longer use them as my vet!

Post pandemic they've been horrible. I haven't heard back from them regarding my test results since…read moreMay and they're now dodging my phone calls. They've been giving me the "I have put a urgent request for Dr. Morgan to give you a call back" for my follow up messages since June. It's now November. Now I paid a bunch of money tests with no results or care.. and a sick dog due to negligence. Did they even run the tests? Did they take my money and forget to submit them? Who knows. I know they're at capacity and no longer accepting new patients. Is their plan to neglect pets so they die for the sake of intaking new ones? Overall, messed up. I don't recommend if you want care for your pets.

My preferred vet for my very anxious little kitty. I've been coming here for the past few years as…read moreI was looking for a practice with competitive rates and caring staff. This is the place! There's a small waiting room with a mini fridge and water is available. The veterinary staff here helped me with my incredibly anxious kitty, recommending medication's to help her feel calm and less aggressive before future vet visits or travel. They have a pharmacy there which is super convenient. They also discovered that my kitty had gingivitis and needed a dental cleaning as well as teeth removal. We were able to get her blood work and then get a time scheduled for her to come back in when they could perform the teeth removal surgery on her. Everything went smoothly and they recommended a brand of dry food that is catered for dental care in cats. From time to time they run promotions on services like dental cleanings and I believe offer referral incentives (I'd ask, because I'm not 100% on this). I can't thank the doctors and staff here enough for working with my little kitty.

They are just so patient and great handling my puppy. He liked the staff and they always give him…read moretreats. For an animal clinic the place always smells clean and fresh.I've been going here for 4 years and don't intend on changing my vet.

Extremely disappointing experience with Heart of Brooklyn Veterinary Hospital…read more We initially brought our dog Lola in for evaluation of a lump. The vet told us there would be separate charges for aspiration and cytology, and specifically told us to pay for the cytology upfront but that if, after reviewing the sample, they decided it did not need to be sent out, we would receive a refund. Later they said they wanted to repeat the aspiration and send it out, but when we declined further testing and requested the promised refund, we spent over a month getting the runaround. We repeatedly called and were constantly told either "there are no refunds" or "the manager will call you." We were told at least 5 separate times that the manager would contact us, but nobody ever did. I even went into the office in person and the same front desk lady said the same thing: "There are no refunds. I'll have the manager call you". She still never called, and we ultimately had to dispute the charge through our credit card company because they refused to honor what we were originally told. The billing throughout our experience felt incredibly excessive and transactional. We were told we needed to come in for diabetic onboarding so they could show us how to give insulin shots, and were specifically told it would not require a doctor visit because a technician would handle it. The "training" lasted under 3 minutes. The tech literally just said "lift the skin and inject." Then, as we were leaving, we were told we owed $90 for this appointment. I was shocked, and after we complained, they lowered it to $65, which only made the pricing feel arbitrary. The most concerning issue was how they handled Lola's worsening diabetes. Dr. Simons approved us doing a blood glucose curve at home. We submitted results showing extremely high glucose readings and worsening symptoms on Sunday, but we didn't receive any response until Thursday despite multiple emails and calls. Every time we called, we were told Dr. Simons would respond "when available." Eventually we received an email saying they preferred in-hospital curves despite her initial approval of at-home testing, and that interpretation of the curve and discussion of next steps would require an additional paid $84 phone consultation. This was despite the fact that we had already paid for multiple office visits and were dealing with what felt like an urgent situation involving uncontrolled diabetes.  The fact that their initial response was "Dr. Simons will respond whenever she's available", and then later sent another email saying that now they won't respond unless we do an $84 phone consultation is completely counter to caring and taking care of patients and instead just pure extraction. I understand veterinary care is expensive and doctors deserve to be compensated for their time. But this experience felt far beyond normal billing. The combination of poor communication, failure to return calls, refusing to honor what we were told regarding refunds, and constant nickel-and-diming during a serious medical issue left us feeling completely unsupported, and based on their lack of urgency responding to a veterinary emergency it's clear that they hardly care about the patients as much as they do charging us.

DO NOT TRUST THEIR TIMELINES FOR CRITICAL CARE…read more I called this clinic on Wednesday morning and explicitly explained that my cat had a time-sensitive biopsy scheduled for Friday morning. I told them I absolutely needed kidney markers, blood, and clotting test results by Thursday at 12 PM to decide whether to move forward with her procedure. The staff assured me I would have the results by Thursday morning. Based on that verbal promise, I made a 12 PM appointment for Wednesday and brought her in. The technician even reiterated that I might get the results by Wednesday evening, but Thursday morning at the latest. I did not sign any intake form, waiver, or consent form agreeing to anything different. When I called Thursday morning, suddenly they didn't have the results and told me it "might be Friday." This completely jeopardized my cat's scheduled biopsy. I went into the office in person, and their Medical Director Dr Singh was completely unhelpful and indifferent. Instead of offering an actual solution or taking accountability for the staff's false promises, the director just gave me empty "I'm sorry" and "I understand" statements, while trying to claim "we never say that, it usually takes 2-3 days." No one ever mentioned a 2-3 day timeline to me. If they had been honest from the start, I wouldn't have spent $700 on their tests and would have taken her to a clinic that could actually accommodate the timeline for her procedure. Now I am out of time to get it done at another place and out of money. If you have a sick pet and need reliable, time-sensitive diagnostics, do not bring them here. The communication is deceptive, and management takes zero accountability when they mess up. Honestly, I wouldn't trust my pet to this clinic.