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    Brooklyn Heights Veterinary Hospital

    4.4 (66 reviews)
    Closed 9:00 am - 5:30 pm
    Updated 2 months ago

    Services - Brooklyn Heights Veterinary Hospital

    Pet physical or wellness exam

    Pet vaccinations

    Brooklyn Heights Veterinary Hospital Photos

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    Recommended Reviews - Brooklyn Heights Veterinary Hospital

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    Reviews With Photos

    Single paw print - not sure "which" paw this is. Sadly, my cat's already been cremated - so it's not like I can have another made.
    Yvette G.

    I haven't written a review on Yelp in years - but I am doing so today, because I don't want people to be subjected to what I have been dealing with for over a year. I have been seeing Dr. Thomson for all my pet care needs since 2005 - and have followed her to every clinic she has ever worked at, until she opened this clinic as her own. I used to think that she was very caring and genuinely concerned about her patients - but that is no longer the case. She's rarely available to take phone calls and when you leave a message for her to call you back, you're lucky if she gets the message at all. If you send her an email, your chances might be a bit better but, not by much. Since the pandemic, she is even less available to her clients and when she does speak w/you (over the phone), she is rushed and speaks to you as if you know all the in/outs of the medical condition(s) your pet may have, as well as not explaining things thoroughly or to your understanding. This poses a problem, because I'm never really sure "what" it is my pet has, or "what" my options are regarding any particular medical situation. Her staff, as other posters have already mentioned here, aren't any better. They are rude, entitled, disrespectful and unprofessional. I'm not sure "why" there are always so many new reception/front desk staff there but, perhaps if they hired 2-3 full time, experienced, employees (instead of young "kids") they might have a more organized and professional staff taking care of their clients - but it seems they are not interested in that. They hired an "office manager" a year or so ago and he's THE WORST person I have ever had the displeasure of dealing with! He's disrespectful, condescending, combative and unapologetic. Frankly, they were better off without him - as all he has done is made me realize that I can find a better environment for me and my pets elsewhere! The final straw was today, when he called me to tell me that I am not "allowed" to call their hospital, and that ALL communications with them, had to go through HIM - as if I had ever been anything but respectful with ALL of them! And, I am only allowed to call the hospital directly *IF* (and I quote) it is a "bona fide" emergency, or to return Dr. Thomson's phone calls (when you're lucky enough to actually receive a phone call from her)! Do yourself a favor - go somewhere else. There are so many other veterinary clinics out there, where you don't have to put up with disrespectful employees and having to call or email *SEVERAL* times, in order to get some sort of follow-up! I had to call them several times, as well as follow-up w/several emails, in order to FINALLY be told by their office manager that my cat's paw print was something they did as a "courtesy," and that I should be grateful that I got one at all, as they do this service from "the goodness of their heart." They don't charge for the paw prints - but they also don't take prints of BOTH their paws or tell you "which" paw they took a print of, if they only take one paw!! This place is a shit-show - and it all starts with the people at the front desk, and ends with a doctor that doesn't care about how her patients are treated. Sad - 15 years of what I THOUGHT was a friendship, not just a doctor/patiend relationship, gone!

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    3 years ago

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    1 year ago

    They are awful when it comes to returning phone calls which is frustrating. It's also the most expensive vet I have ever been to.

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    5 years ago

    Dr. Thomson is awesome! She's answered all my questions as a new dog parent and even helped us out via email while we were out of town.

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    Page 1 of 2

    Ask the Community - Brooklyn Heights Veterinary Hospital

    Review Highlights - Brooklyn Heights Veterinary Hospital

    Thomson and her entire staff made an incredibly stressful/scary week manageable, and I can't thank them enough!

    Mentioned in 20 reviews

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    Comfort Paws Veterinary Care - In his comfort zone

    Comfort Paws Veterinary Care

    (49 reviews)

    Flatbush

    Dr. Irons is a highly adept and compassionate vet, and I was incredibly relieved to find a way to…read moreensure my cat can receive crucial and consistent care in the city. I've searched without success for years for an adequate veterinary provider, as my five-year-old cat, Rex, gets extremely stressed and anxious going to the vet's office. Comfort Paws offers the in-home alternative we need, and I'm so grateful for their services. Dr. Irons was prompt, friendly, organized, and communicative. She listened carefully to my concerns about Rex's health and my characterization of his temperament, and approached him in a way that allowed her to do a much more thorough examination than any other vet has without upsetting him unduly. When he became agitated near the end of the visit (as most cats would when receiving shots), she gave him the space he needed to calm down and monitored his body language and signals to prevent any injury or further distress. Comfort Paws will continue to be our go-to vet going forward, and I'm so happy to have found somewhere that can work with us to make sure Rex--who's a very sweet, amiable kitty, but who happens to be a large cat with major fears around medical treatment--can thrive.

    Saying goodbye to our beloved 14-year old dog was the hardest experience we've ever faced, and I…read morecannot imagine having gone through it without the care we received from Dr. Irons. From the very beginning, she was gentle, thoughtful, and deeply respectful of both our dog and our family. I might also add that while it wasn't yet an emergency situation, she was able to come on very short notice, which alleviated our dog's pain, and our emotional discomfort. She moved at a pace that honored what we were going through, explaining everything clearly while also knowing when to step back and simply give us space. Our dog was able to pass peacefully, surrounded by love, in an environment that felt calm and intentional rather than clinical. In a moment filled with overwhelming grief, she brought a sense of steadiness and grace that we won't forget. She provided compassionate care at the moment we needed it most. We are incredibly grateful and thankful, and would recommend her without hesitation to anyone facing this heartbreaking decision.

    The Neighborhood Vet - Our latest boy loves Dr. Loose!

    The Neighborhood Vet

    (168 reviews)

    Bushwick

    Dr. Loose is amazing but their practice is too busy. Due to high demand, it's hard to get a timely…read moreappointment. I'm still waiting to receive a copy of the SOAP notes from my visit one week ago, having emailed about it several times. She has cared for my cat for many years, but since it's so hard to get an appointment and also the documentation needed to get reimbursed by my insurance, I'm going to try other practices. Not Bond Vet, which is run by private equity.

    Dr. Loose, the best vet in NYC, now has the best facility to match. I've never been to a vet's…read moreoffice and thought how beautiful and comfortable it was, but this office is amazing and unparalleled. Dr. Loose's skills and expertise are exceptional. During our years with Dr. Loose, she's diagnosed and treated issues that we believe that other lesser vets would have missed. Dr. Loose combines talent and true love for animals. Her compassion is unmatched. As great as the office is, the staff is even better. Everyone is polite, caring, sensitive and friendly. It's really a pleasure to bring an animal to Dr. Loose. Dr. Loose is the perfect combination of respecting the client's wishes, but being firm with her guidance when she sees benefit for the animal. For example, we didn't want to take a certain vaccination, but Dr. Loose made the point about the risks in our area, and we went with her guidance. We were glad that she made things clear. Even more amazing is that Dr. Loose continues to price her services very fairly. The value is just terrific. We are on our third puppy under Dr. Loose's care, and we wouldn't take him anywhere else.

    Bond Vet - Cobble Hill - Dr. Pavia's patients

    Bond Vet - Cobble Hill

    (192 reviews)

    Cobble Hill

    It is really expensive here. We paid $591.45 for a concern we had about our cat vomiting often…read more They didn't try to upsell us but gave us options. They were so warm about switching an appointment I mistakenly made in a different borough. I chose this place due to the reviews and due to how easy it was to find a place that's convenient to us both time wise and location wise. Our cat likes the free treats provided for cats and dogs. On another note, I learned scheduled visits are $130 and walk ins are $150. This was the breakdown: Examination and Consultation: $130.00 Labwork - Senior Screen Select: $330.00 Medical Waste Disposal Fee: $3.95 Cystocentesis (Sterile Urine Collection): $85.00 Nail Trim: $42.50

    When my original vet didn't have an appointment available for a few days, they recommended I come…read moreto BondVet for quicker service since my dog had an open wound. I was always skeptical about BondVet because it looked so fancy with the highest visit fee around at $129 (although you can get $50 off first visit if booked online, which I did). After coming here for 5 visits in the past month, I can finally say that I am happy that I came here. When your pet is in need of care, the money is worth spending as long as they are better. While I haven't received all the answers yet, I will say that I truly appreciate the vet and staff care. My pup saw Dr.Polina Mikhelzon who has really listened to all my concerns and helped me find the best options in consideration of the costs as well. I feel like she really just wants to help my dog get better. It's been a stressful process, but glad to have BondVet by our side. They also always provide me the option to purchase products recommended elsewhere, so I could save some money. Tip: Free heartworm testing for preventive care on Tuesday-Thursdays!

    Verg

    Verg

    (692 reviews)

    Gowanus, Park Slope

    my pet was deathly sick, needed major surgery...took her to verg animal hospital was sure nothing…read morecould be done...did the surgery and a week later pet was good as new...verg staff and vet dr. dobney very competent and caring. was surgery expensive? yes, no problem, i am financially well off....did that help verg to give a break on cost to people not well off? yes and i think that is great...could not be happier !!

    Were the vets I spoke to kind? Yes. Was the staff also kind and accommodating when my family and I…read morecame to check in on our pet? Yes. Is the way that this place goes about discussing financial costs and paying your bill shady and blurry as far as ethics? Abso-f...ing-lutely!! The one rating because no amount of kindness or talking to me in an annoying baby voice could erase the trauma, and financial manipulation my family experienced. I am not going to tell to go here, but I will recommend that before you go, please level set, maybe talk to a loved one or even a trusted neighbor/coworker to come up with a number that is feasible for you, no judgement of it feels too high or too low, but absolutely be ready to walk away if the number that VERG quotes you is even a dollar above that, because it will eventually be more. Our cat went in upon recommendation from our vet after being sick for almost 6 week, we discovered she swallowed something that punctured her intestines. It required surgery, the doctor was very optimistic about her chances at recovery, she was only two after all. In hindsight, she was very depleted already and likely not a good surgery candidate. Below, you'll find pics of letter I wrote to VERG on 12/21 in my apple notes, expressing my utter frustrations snd despair with the whole situation. I ultimately did not send because shortly after I got a call from Dr. H saying (after spending over 15k), they were going to be gracious enough to not charge me anymore . Though, that also meant that our cat would no longer receive any treatment. She was euthanized 2 days later. Sorry if it's not chronological, Yelp uploaded it weirdly.

    Brooklyn Heights Veterinary Hospital - vet - Updated July 2026

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