Literally a waste of time had 5k to buy a vehicle. I liked one of their trucks so I did my finance application online to safe time I go in and they lost it had to redo it they tell me if I want to get the vehicle I liked I needed 8.5k as down payment I really didn't want to spend that but I really liked their truck so I brought 8.5k up there thinking since I was approved already everything was going to go smooth well I come in and had to wait like and hour to get attended once they got to me and reviewed all the paper work they tell me I need a co-sign or more cash as down. I live 30 minutes away and drove back and fourth for two days for them to come up with that. I recommend anywhere else but that dealership read more

Tried to use a credit card for a deposit they do not except credit cards should have been the first red flag. Told me I had to next day a check just to hold a vehicle. Very shifty business practice if you're local I highly suggest you read read the reviews and do your own do diligence on this company. They have a lot of red flags a lot negative reviews that go un-answered. Not a place I ever plan to do busy with not do I suggest anyone else make that mistake. (Perhaps you should change your business practice) read more

City Auto is the worst dealer with which I went ahead with the purchase. Twice I was prevented from taking a test drive (flat tire and loose running board) but was ushered into a closing room anyway. The application was "fast tracked" with guesswork and estimates where figures were needed. In spite of a good trade in, an excellent credit rating and a substantial down payment offer, I experienced significant pressure for a larger down. After expressing my displeasure to the manager, my contract was re-negotiated a point and a half lower. Why wasn't the lower rate given in the first place.... someone didn't put in the effort. While City Auto corrected a squeaky running board and clogged sun-roof drains (found after closing and driveing away), I had to deal with badly worn tires, two blown fuses, a loose and bent radio antenna and a cracked battery cable terminal. There remain unfulfilled promises made but it's not worth the effort of trying to collect. My judgement is that their credo is sales numbers come first, customer satisfaction is lower on the list. read more

My experience at city auto: after weeks of searching, I found the car I wanted online. It was at City Auto in Memphis TN. I live east of Nashville. I called up to make an appointment for last Friday on Monday. I was confident in a purchase so I prearranged to be prepared to pay on the spot if the test drive went well. An hour before my appointment, I was contacted and informed that prior to my appointment, one of the salespersons had committed to another customer coming the Monday following my appointment and they couldn't sell it to me. Even though they had a customer with total price in hand, they held out for the customer they committed to over the phone. At first I was angry then settled on disappointment. I ended up finding the car in Atlanta and made the purchase. The manager at city auto called me personally to apologize and without request offered to cover my expense for driving to Memphis just to be disappointed. The more than fair compensation arrived as William said it would today. While my search was very specific and I ended up at another dealer, I'm extremely impressed with the integrity of the salesperson for holding it for the customer he promised (no deposit) and for management owning the misstep and making it right. This attitude towards customer service and integrity is in short supply these days. My next search will start at city auto On top of that, the price on the care I wanted was an excellent one! read more

I had Annette Austin at City Auto in Memphis, TN. I came in highly skeptical, as we all do when buying cars. Initially I was looking around on the lot when Annette came up to me and asked if I needed any help. From then on she took me under her wing and really helped me out. She explained everything in full and was very understanding. I was impulsive stepping into City Auto, just wanting to buy a car and go. She talked me into slowing down and really take a look at my options. I can proudly say that today, I got to walk pit with a car I can see myself driving for a very long time. Cosmetically and mechanically exactly what I wanted, thanks Annette! read more

Worst service in the world from the GM down to the sales man. LIEs lies lies. Made appt w-the GM when couldn't get through to salesman to correct their wrongs. Salesman lied about how much I could get the car for. The processor sold me a warranty no1 could explain once I needed to use it. They set my car note to be due for the wrong date. the whole thing was terrible from beginning to end took a month to get my plates had to miss time from work they would tell me to come up there at a certain time and not be ready. I was promised a gas card with the sale & didn't receive it. I was told I would get 2 sets of keys. i had to fight to make them do what they promised from beginning to end. In canceling warranty had to fight to get my money back. I mean it was just terrible. Never buy a car from these ppl. All idioits!!! read more

I Purchase a 2010 toyato rencently and paid them a certified check in the amount of 16000.00 dollars and I needed a second late auto a 2007 auto they wanted me to pay them a 2000.00 dollar down payment when i had offered them 1000.00 dollars down on the car and they refuse to sell it to me. a vetran of the vietnam war and social security was used along with my vetran monthly checks and a fair credit report and bank statements should have qualified me to purchase the auto and they turned me down. This is not right , Iam also a grammy award musician who is still touring in the USA and overseas and a Memphis based professional recording session musician. As for as Iam concerned this company is the biggest RIP-OFF on the Planet and U can take it for what it's worth I will never recommed City Auto to any of my friends that whole company needs a enema and a lot of on covington pike agrees with me Archie Turner read more

Bought a Lexus there and have had nothing but problems since day one! Called my sales rep Chris Weeks today to talk about it and he said he has nothing to do with the vehicles after the sale! Wow is all I can say! Lexus dealership told me today that it would cost more than the vehicle is worth to repair problems! What now City Auto? Is that the best you can do for a customer? I do not recommend them at all costs! Will be in touch with Mr. Andrews soon to hopefully get my money back!! I'm very dissatisfied and disappointed! read more

Our Sales Associate, Bernard Williams at City Auto did a GREAT JOB in providing our family with a Fantastic vehicle. A 2007 Cadillac Escalade.He deserves the highest rating one can give because he showed good salesmanship. He was nice, courteous, and handled the business! "My Family Thanks You" and we thank Nathan for his good service too! In handling the paper work along with Bernard. They did a superb job in helping us seal the deal. I was feeling bad, but they put me in good spirits when I drove home in my new truck! Thanks Fellows! I will definitely recommend City Auto. Now when my family see your TV commercial, we can proudly say, "We bought our Cadillac Escalade from there!" read more

We bought a car from City Auto in July 2014. The salesperson was Mark Barton. I don't usually care to shop for cars because of pushy sales people but that was NOT the case with Mark at City Auto. This was absolutely the best car purchasing experience I have ever had. He went out of his way to make my wife and I comfortable, and worked diligently to meet my terms for financing the vehicle within my budget. This was to be our son's first vehicle, so reliability and safety were high on our requirement list. I felt we found everything we were looking for and more in this car. It was a 2007 but very clean inside and out. We did have a problem with the A/C one week after purchase. However, being a used car I wasn't expecting perfection. I really didn't expect much help from City Auto with the repair but called Mark to see if he could recommend a reputable repair shop. He did better than that. He had the A/C repaired (replaced the compressor at no cost to us) and it works like new. He even made sure we had transportation while the car was n the shop. I would say he went above and beyond all reasonable expectations of any car salesman I have ever done business with. I would (and do) highly recommend Mark Barton and the entire City Auto Team to any and all people looking for a great deal on a used car. Our son loves his car and I know where I am going when it is time to replace my 2003 Vue! THANKS again Mark! You are the BEST! read more

This was by far the best experience we've had buying a car. Kirk, Taccarrous and Josh all added to a wonderful experience. I felt like they were there only for us. read more

Dont buy from them. Bought an Audi Q7 from them in November. Two weeks ago started having trouble, called the Salesmen, and he told me to go to Audi. When they looked at it, they called and asked if it had been in a wreck!! It had zip ties underneath the vehicle!! Over $4k of repairs luckily Audi covered. I did a customer service survey over 1 wk ago with City Auto nobody has called to say sorry. Picked up the vehicle today and Audi did confirm it was a wreck because Audi parts had been ordered and put on it. Stopped by CA to speak wth sales rep, two people sad he was there, when i got him on the phone he said he wasn't there. Claims they inspected the car and didn't see it. Low life dealer. read more

I have had my vehicle for about 8months and I have been having problems since week two. I am currently today still having problems with this Cadillac SRX 2004. City auto fixed a few things then decided they were done. I also found out thru bud Davis that I was gonna be paying 5,000 dollars extra from what the salesmen and I discussed 9,995. Not only do I pay my car note on time but I also make repairs to my vehicle every month. And they are always expensive 3,5,even 700 bucks every month. I traded in a Cadillac(paid for) with no mechanical problems, because I needed a larger family vehicle that has let me down. Yes I understand the vehicle was used but am I ever gonna be done with repairs. I'm sure if I miss a note they won't hesitate to re-sale. read more

They had the truck I wanted at the right price. I was able to trade in my vehicle with no issues. The salesman Bernard Williams was very helpful. read more

If your looking for the best salesman around look no farther. Damien Wyatt is pound for pound the best around. Honest and reliable, he will get the sale done for you. read more

I was very hopeful when we pulled into the lot and was greeted by a very friendly gentlemen who helped us find a salesmen, the salesmen was very helpful and polite, that was the end of my good experience at City Auto. I was told that the car fax was clean and showed no wrecks or problems, after researching post buying car fax and auto check both show vehicle has been in an accident and was towed from scene. To make matters worse I was disrespected and degraded by the finance guy bc I refused to pay the payment price they had set with high interest rate and almost $600/month for a 2011 vehicle! The salesman and the finance guy both apologized for the finance guy "offending" me but who talks to a customer in that way. My husband was the one actually purchasing the vehicle and did end up buying but regrets are high. Never again. read more

I purchased a 2013 Dodge Ram pickup truck from City auto , The Truck had a vibration in the right rear ,I was assured City auto would repair , As it was late evening , Just bring it back in the day time they will take care of it , Turns out the wheel was damaged , Expensive wheel so attempted to repair , Never was right , Then discovered real problem was the rear end , Not a problem !! City Auto Warranties for 30 days also they sold me this "GREAT " extended warranty , Only $ 2500.00 will take care of the rear end .Long story short , I really don`t know what City Auto calls A warranty , They don`t even look at your vehicle , As far as the So Called Extended Warranty goes , "NOT WORTH THE PAPER IT`S WRITTEN ON " They pay for nothing , Over $ 3,000 Dollars later , Out of my pocket I replaced the Rear end in the Truck , Warranty Not Worth a DAMN , Neither is City Auto !!! read more

Negative stars!!! Do not buy from them! They sold us a previously wrecked car and didn't disclose it to us! After being out thousands of dollars in repairs I went to trade in my vehicle at another dealership...that's when I found out it was wrecked! I've contacted City Auto and was told they aren't going to do anything to fix this situation. This is very unethical, rude, and just wrong to do that to someone! Stay away from them at all cost! An attorney will be in contact with them very soon! read more

One word describes this place: Fraudulent! They sale cars by taking your down payment and letting you believe you have been financed. Before the first payment is due, they reposes the car and refuse to refund your down payment. They sold the car under false pretenses and committed a federal crime. We have reported them to the BBB and if we do not receive a refund we will be filing suit. They pulled this stunt on a 20 year old single mom trying to make it on her own. If they couldn't finance her then they shouldn't have taken her down payment and given her the keys. read more

Horrible Business! I brought my car in to possibly trade and gave my keys to the sales person to check out. I got my car back MISSING THE SPARE TIRE FROM MY TRUNK. THEY STOLE MY SPARE TIRE. This car was a Mercedes, so fairly expensive to replace any parts. I only found out when I went to a different car lot. Disgusting place. read more

Stay away from City Auto! Do not go there! This place is everything that people think, say, and joke about in reference to "used car dealerships"! I met with a manipulative, fast talking, really good salesman. (His name is Darron Faulkner. He has now moved to Hutton Chevrolet. His choice.) He called 3 weeks after hard selling me a car that I did not ask to even drive. Yes, you may say he could not truly force me to buy any car. But, he may as well have ordered me to do it. He was a "good salesman". I brought the car back three times to try to get my money back or to buy a different car in the two weeks after the purchase. I gave up on trying to get h from Mr. Faulkner and moved on to try to see the sales floor manager. He was like The Wizard of Oz, I think. He never returned my calls. One day, I decided to walk in to the office at the time of opening and not leave until the manager talked to me. I left after four hours. He was there but he would not speak with me. He never returned a call or communicated with me in any way. So, what good is he?! A week later, Darron called me at home. He told me that he left City Auto for Chuck Hutton Chevrolet because City Auto forced him to sell me an inferior automobile against his wishes. He said the guilt was bothering him. He said that he was sorry for getting me into a car that would cause me nothing but problems. Then he offered to have me come to see him at his new dealership. He offered to "put me in a reliable car for only $200-$300 per month!" He knew that I had given him all the cash I had for my trade in. He knew that I am disabled and needed a safe reliable car to get me to my Doctor visits. He knew that I could not pay a monthly note. He is/was a dishonest, selfish, manipulative & bad man. He thought that he had filled me once and could easily scare me in to a second sale. He is unbelievable. City auto is a joke. Stay away from them. There must be honest salesmen and fair used car dealerships in Memphis, Tn. But he is not and they are not. Stay Away! (Other things happened that I do not have room to tell here. Just trust me when I say that I do not want to even give them one star. That is one too many! read more

3/14/17 my wife & I purchased a truck from CITY AUTO SALES 4932 Elmore RD Memphis,TN 38128. 2010 Chevrolet Silverado Hybrid 4WD = 91,698 miles. We expected the oil has been recently changed & everything was in good working order. When I went to get my first oil change on Wednesday, May 10, the attendant said he could not change my oil because there was no oil filler cap present. This is the first time the hood had been popped. The motor had a slight pinging noise that had started that day. So I went and bought a cap, put it on & parked it. Then next day there was no noise. On Friday, May 12 it started again. I went & had the oil changed. FULL SYNTHETIC as with all hybrids. The noise didn't go away so I went back to City Auto.They took it but could not provide a loaner because it was late in the day. Understandable, but I drive for work so I called back the next morning. They said they'd give me a rental at my own expense. I declined because I feel this is their fault. Why should I have to pay for a rental car? Monday I called them to learn they had towed it to another dealership, SUNRISE, because they are not familiar with hybrid engines. They tell me I blew the motor up by driving it 8,000 miles between oil changes. However, the recommended mileage for oil change on a hybrid is every 8,000-10,000 miles. Besides, driving almost any vehicle that did not have prior engine trouble that far between changes would not have caused the engine to blow. Priscilla Guy, the City Auto Service Manager, told me she expected me to buy a new engine. Says they might pay a portion of the cost. I think they should pay.Together we called the mechanic that was handling my truck. He said it was my fault. But then he says, "that truck is burning oil and it has been for a while." I interrupted "so you're telling me they sold me a truck that already had engine trouble. Right?" At that point, Ms.Guy cuts him off "I don't think that's what he meant.What he meant to say was it started doing it while you had it." But he already said the truth.THEY SOLD ME A TRUCK WITH A BAD ENGINE! They have made no attempt to fix it or contact me. I've called them each time.They both told me to ignore the oil life gauge on the dash. Said its not a true marker of your oil's need to be changed. The Chevrolet website says its a great indicator for oil change. Now if this engine already had trouble, it could be wrong. When the oil was changed, it read 32% oil life left. I feel cheated. I had to go rent a car so I can work. It's cost me about $200 so far. I work 6 days/week. I had to give away my appointments because I had no ride. I went over to SUNRISE Thursday, May 18 to get my son's car seat and put in the rental. While there I learned that SUNRISE had not even made up a ticket on my truck. They had to call the mechanic, Mr. Gullette, to find out where my keys were because it wasn't in the system. Another guy walked me out to the truck & asked was I paying for the new engine or was City Auto. I told him that they should be. He says, "it doesn't matter anyway, we can't find one for it." I've tried calling William Brigance, the GM at CA a few times (dates&times of calls can be provided) only to be told he is unavailable. No one will help me.They sold me a piece of junk.Their warranties make them hardly ever liable for anything-30 days/1,000 miles. What kind of warranty is that? If you actually stood behind your automobiles you could offer a better warranty with purchase. I wouldn't be in this spot if they had done their due diligence to make sure they were selling a truck fit for the road. I'm certain that we have been victimized by CITY AUTO. We were conned into financing a truck they were dishonest about. The oil change wasn't done properly because the oil cap was missing. Still waiting for them to contact us for a resolution.10 days and counting.Wondering if they think we can just forget about the $25K we paid for a vehicle that has a blown engine less than 2 months after purchase. read more