On Thursday September 17,2020 at 6:16 pm. I stop at my…read morefavorite auto parts store, to test my battery. Kenny, tested my battery, starter and even my alternator on my Toyota Camry. I had a bad battery and a bad post on my car, in less than 20 minutes. Kenny, was able to help me with a new battery and a new post for my car. Only at O'Reilly's auto parts were they go above and beyond customer service on my car.

First time visiting Emory Rd O'Reilly last pm ,very unprofessional, not helpful in offering advice…read moreon windshield wiper replacement and no assistance offered when I inquired installation , thankful for the patron in the blue pickup for returning his faulty wipers bought there for offering to help and standing in the rain with me while changing my wiper blades. Terrible customer service , but hey if the 2 full grown men sitting behind the counter ever need help in replacing their windshield wiper blades I hope a nice patron will assist you as well.

Came here with my fiancé to get a part for a crown vic, fiancé works on cars everyday, so knows…read morewhat he needed. Huh at the counter kept telling him he was wrong then would sell the part my fiancé needed to him.

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

Cheaper than a mechanic and they had the driveshaft back to me in less than 3 hours. Yes I would…read moreuse them again! I brought in U joints that I purchased elsewhere and wish I had bought them from Drive line, they would've been less expensive. Yes I would use them again!

Another shop replaced my U joints on my F350. I was attempting to fix a vibration issue and this…read moredid not resolve it. I bit the bullet, dropped the driveshaft and brought it to Knoxville Driveline. They noted that one of the "new" U Joints was already kinked up. They replaced them with better parts and balanced out the shaft. My truck is much happier now. Wish I would have gone with them in the first place. I'd definitely use them again.

came in for recall, oil change, two filters replaced. barely made it to the gas station when we…read moregot out car back, passenger side had trash on the floor with a washer laying there. got home, noticed a wrench, screw driver, 2 bolts, 2 plastic covers on the floor, behind the driver seat. They had not bolted our seat down, so we fixed it. looked under the good, a bolt was broke off of the fuel filter cover. My husband went to town, fixed it, secured the loose cover. The washer fluid was empty, coolant was low. checked the lug nuts, all loose, except three, all this for $192.00. My husband, brought the socket, screw driver back, complained. They said, we're sorry, yes they were right, they are sorry. never going back.

I am extremely disappointed with the level of professionalism and customer service I received from…read morethis dealership's service department. My vehicle has an active safety recall involving a potential fire risk, yet I was simply told to keep driving because there isn't a repair available. I understand that the dealership may not control when the manufacturer provides a fix, but what they do control is how they treat their customers--and that experience was unacceptable. The receptionist in the service department was rude, dismissive, and showed little concern for my safety or the seriousness of the recall. When a customer calls about a vehicle that could pose a safety risk, they deserve empathy, clear communication, and respect--not to feel like they're being brushed off. This experience left me feeling that customer safety was not a priority. I hope management addresses the customer service issues in the service department and provides additional training so future customers are treated with the professionalism and concern they deserve.

Don't expect to hear from Service if you try to book an appointment online. You'll get no response.read more

The following review is for ordering and buying a 2023 Indian Scout Bobber Icon Indy Red over the…read morephone no less: The reason for calling this dealership from the start was their website stated they had in stock a 2022 Scout Bobber Icon Indy Red....So I called to inquire and to purchase that motorcycle. When I called a nice salesperson names Travis took my call. He was really polite and explained to me that unfortunately they no longer had the bike... Guess their crack webmaster was in hiatus, which I will give the benefit of the doubt... even though it took me 2 weeks to finally pull the trigger. Since Travis was so polite and gives you the feeling that no matter what, he will take care of whatever you need... With that, even though the dealership is over 340 miles from my house... I placed an order with Travis, and I felt good about the purchase. I was then sent to "finance" to take the down payment... which for what other dealers were charging was about 500... well not here, minimum of 1k down.... Well, I called back a week and a half before my bike was scheduled to ship to pay another 3k down... that is when the "finance" guy told me that it is against the owner's policy to allow you to buy a bike with a credit card.... Even though the 2k I paid already was on a CC... so I really didn't understand that policy, as it is a purchase, right???? To alleviate any hassle when I went to pick up the bike, I just paid with a debit card. (Edit: Found the reason after I picked up the bike. Apparently, someone ripped the owner off using a credit card a year or so ago.) Finally, after 3 months and 1 day the bike had arrived at the dealership... Travis texted to let me know the good news.... Happy was an understatement, Travis said it would be ready by Saturday to pick up. The day of pickup I had my daughter ride up with me, I mean 9-ish hours on the road for the day would get a bit tiring lol. We got to the dealer around noon and Travis was with another customer, so we had time to look over the bike... It took me a bit off guard that the bike was already on the floor. I know you get a picture with the bike you buy on the day you buy it, but it had been on the floor before that day as I was told there was a lot of interest in the color. Since Travis was with another customer one of the other guys came over to go over the bike. After we went over the bike I showed where it had light scratches on the rear fender in 2 places. They were able to get the scratches polished out, but the simple fact a brand-new motorcycle that you had special ordered was on the floor for other customers to "sit" on. I say that as I have no idea how the scratches got on there, but it was from someone putting a leg over... and those scratches are the reason this place gets a 4-star review instead of a 5 star. To break it down, Travis is the reason this place gets the remaining stars. With his genuine care/concern for your interests and purchases set this place apart. I mean I drove all this way because of 1 salesperson... if that does not speak volumes, I don't know what does... If you are in the market for a good Indian/triumph, hit Travis up... I don't think you will be disappointed.

Bought twice and quality,service, and price have been great! Service is excellent. We always feel…read morewelcome when we visit Knox Tops!

I've purchased two truck tops from them in the last 7 years. They are easy to work with and do good…read morework at the best price in town.

If you're just purchasing an item then they seem to get them in pretty quick but has quite the up…read morecharge. Note: I ordered an item and after delivery to their location I realized it wasn't the right fit so I asked them if I could pay restocking fee and order the right one. They were quick to say non refundable.. I was stuck with the item. Very frustrated at that point. But part my fault for ordering the wrong item which I might add is a huge seller that they could have resold in the near future. I had a gooseneck installation scheduled. U bolts had to be removed from my air bags. Well they were a bit rusted so Leonard's cut them off and said I had to buy new ones. Did provide a part number but long story short in my opinion they are not setup or have the resources to do the job if everything doesn't go as planned.

From the owner: From tonneau covers, running boards, hitches, and hundreds of other accessories for trucks and…read moreJeeps, utility, cargo, and equipment trailers, and portable storage buildings, Leonard Truck Outfitters in Knoxville, TN, conveniently located off I-275 and I-640 near Powell and Knoxville stocks it all. Founded in 1963, Leonard is the Southeast's largest retailer of truck accessories, trailers, and storage buildings. Our Knoxville location in Knox County features professional installation and a team that knows every product on the shelf. Our installation team handles spray-in bedliners. Come see the selection that keeps Tennessee drivers coming back.

Very nice visit today. I went in for an exchange (wrong headlight bulb purchased). I was helped…read moreright away. The associate was really friendly and easy going, and said that the new bulb was slightly more expensive. He didn't pause, he just said he would be glad to make it an even swap to make it easier for me. This was a kindness I appreciated as I had a baby on my hip and a toddler eyeing the toys. Thanks for making this errand not just easy but pleasant.

I called ahead 5 minutes before they closed. I needed one 27mm socket, i was going to be fast. This…read morejerk, the assistant manager Matthew, walks up right when i pull up at 8:58 pm and locks the door on me. I showed him my phone and showed him the time. Incredibly rude and unprofessional. after i posted this review, i saw him walking out to his car and i told him that i left a one star review for him. His response: "I don't care." I guess all i can say is that if you have to deal with Matthew, bear in mind that he doesn't care. He is not interested in helping you. He cares more about going home 2 minutes early to spite O'Reilly customers. This used to be my go-to auto parts shop. Now I'm never shopping here again.