These guys have been around for many decades and are super knowledgeable in commercial door and hardware and are very familiar with codes and regulations. They will give you very helpful advice! read more

First of all, I apologize for giving you the lowest possible rating, but yet I don't feel sorry for doing it as you should be the one sorry because here I am stuck with a busted shop door and all I needed was a helpful person to fix it, or a shoulder to cry on. That aside, I've been calling so many places and all they do mostly are residential doors. One of the places I called recommended me to reach out to City Door because they are one of the few places in the city that deals with commercial doors. Wrong move. I should've known and read some of the other reviews. But because I was desperate, I called them anyway. Aparently, the rude phone operator was a blessing in disguise. The unapologetic, unprofessional, "i-have-a-bad-day-don't-start-with-me" attitude over the phone actually gave me the quick decision to opt out their service altogether. Imagine the actual service given the kind of bad vibes their customer service already gave. City Door Operator: "Hello!?" Me: "Hi!" "Helloooo?" "Hi, can you hear me?" (Raised my voice) "YES! GO AHEAD!!!!" "Hi I need to fix a commercial door, is this something you can help me with?" "WE DON'T FIX ANYTHING!" "Okay, what can you do about it then?" (Thinking... why she so angry tho) "WE SELL!" "So I can just come in without a contractor and purchase my own shop door?" "YES" -Hangs up Oh-okay... Good talk... Um. But... Is it illegal though? To not understand the city code or the knowledge of a contractor to be buying my own door? Very sketchy. Ima call some other place (in fact I did find someone else right after this uneventful phone conversation, and they are SO professional and very friendly and helpful, and they are coming in the next day, phew!) I hope City Door reads this and takes this seriously and considers providing an anger management class for whoever was in charge of picking up the phone today (Tuesday afternoon). Otherwise you might notice a decline in new business inquiries. read more

City Door & Hardware did a great job for me. They were courteous and punctual,. I had them install hardware for 4 commercial stores for the accessible business entrance program. I highly recommend. jayne hong read more

I needed to source a pre-hung SOSS hinge door (as well as some other regular pre-hung doors) quickly and they were able to help get them on time. Recommend stopping by rather than calling. read more

Let me introduce you to the spectacularly worst, mind-bendingly awful customer service in the galaxy, courtesy of Rita. If you want to waste 4 weeks of your time, just try to buy a door here. You don't have to go on a bender or enter Aleppo through Turkey. 1. Ask for samples of commercial doors. Eight days pass since you talk to Rita. She's THE ONLY RESIDENTIAL SPECIALIST in case you think you'll get lucky. You won't. Rita's never available, never calls back. After you get her one week later, she claims that the vendor refused to send samples without a door purchase. Problem: you call the vendor and they IMMEDIATELY SEND SAMPLES. (They also tell you City Door never called). BONUS: They never call you when the sample comes in. You have to call day after day until Rita decides the moon is in the fourth window and takes your call to confirm the samples are in. Doesn't sound the least bit embarrassed, making it clear this is her crapshow version of customer service. 2. Ask for a quote. Weeks more pass. You call every few days. You call the vendor who says they gave a quote days ago. You finally get Rita on the phone who tells you the quote was just emailed that day! YOU ASK IF SHE CAN FORWARD THE CURIOUSLY LATE EMAIL. SHE SAYS SHE IS UNABLE. BONUS: She promised her staff would send the quote by end of day last Friday. Today, still have not seen it. Basically, this place functions like if they sell you something, the entire place will be destroyed. They live in fear of helping, because it is clearly the last thing they will ever do with their lives. GO ANYWHERE ELSE BUT HERE. read more

Wow, I'm first to review? This place is in a seemingly not easy place to access, but once you figure it out it is then you realize it was super-easy all along. I think that this place deals with commercial more than consumer (maybe 70:30), but however they still helped me make a set of keys without a second look. Also, they are really cheap. I got 4 keys made for a total of $4.34. There are boxes of doors and whatnots everywhere in this huge warehouse, which makes moving around to find someone to help you a bit of a task. However, I appreciate the help they gave me. read more

I ordered a knob for a bedroom that was glass from here. The service when I arrived was quick. I was greeted by Rita, shown some books of examples of the type of knobs that I preferred with different finishes. Rita gave me detailed info on some other options. I left with one knob purchase to ensure that it is exactly the right type for my needs. Thanks for the excellent customer service, Rita! I will be back! read more

I needed Hager stainless steel hinges for our new door ASAP and quickly realized that these are hard to find in stores. Thank goodness City Door carries them--in 2 finishes to boot and they even have the cheaper imported version (also from Hager)! I found Rita, the owner, to be very personable and quite knowledgeable. Although I went to buy hinges I asked about their doors and turns out they had 5 different grades of solid core slab doors most of them in stock. I decided to tell my contractor to froget about the one he was going to get from Home Depot, which most likely wasn't going to be as nice. I picked one I saw and compared with the rest on site and for may be only a little more than the average ones out there. Be warned that since this place primarily supplies for commerical projects and small contractors who pop in for their high end customers, it's not setup in a very retail format. The entrance to the store under the 101 freeway is easy to miss but once you go inside it's a world full of doors and related hardware! read more

These guys know there stuff far better than most and will creatively save you time and money if that's what your after. They can cater to your more demanding needs too. Fantastic. read more

They don't disclose high fees you will be charged to return items. Poor customer service and bulling their customers.

I don't know where most of these reviews get there information from, but my experience with city door on 13th St is terrible. They took the money but the product was not ready even within a 2 week window of the quoted date. Everytime I step in this business I am not greeted or acknowledged until I walk into the back office and introduce myself. The product is decent at best. I want to like this place but they make it very very difficult. With the way they treat customers who speak English. read more

Commercial supplier mostly. But can do residential doors. Supplies hollow metal doors, frames, wood doors, interior wood Jambs & finish hardware. Also bathroom accessories & partitions for public toilets. Supplier of steel craft hollow metal, lynden wood doors, western Oregon wood doors, schlage locks, von duprin exit devices, lcn closers, Ives & trimco flat goods & pemko weatherstripping & thresholds. Hager locks, closers & hinges. Also bobrick accessory distributor. read more

I recently purchased a door that was to leed into a garage so it needed to be fire rated. When I ordered the door they had the blank it just needed to be hung. The very rude counter clerk said it would be ready on Monday. I placed the order on a Friday morning. I called on Monday afternoon left a message to see if the door was ready and had no reply. Then I called at the end of the day and was tolt they ran out of jam stock and it would be ready on Tuesday afternoon. So I was headed there on Tuesday afternoon and called while I was driving to find out it still was not ready. I was told Wednesday then. I picked the door up on Friday to find out they were working on it as I got there. It was hung the wrong direction, the jam was longer on one side then the other, it was missing the fire rated tags, the striker hole was wrong. Stay away from this company take it from a professional. read more