Reviews looked good, so I called to have someone come out to give me an estimate. Had a nice…read moreconversation, told him my availability and what I needed, He didn't have his calendar with him but assured me that he would call me later THAT day to give an appointment. Never did get that call. Cancelled the estimate. Reasoning: If you don't do what you promise while you are trying to sell me something, how unreliable are you going to be once I sign on the dotted line?

After 10 years in our house, it was finally time to replace our (already old) windows. I researched…read moremultiple companies and sat through a handful of unnecessary dog-and-pony shows before ultimately settling on True Crew. Our house is ~120 years old, and we've worked with many contractors over the years while renovating and updating. True Crew has been hands down our best experience. They were attentive to our needs, and helped guide us to wonderful new windows and front door for our house. Their communication was top notch, and when they said they were going to do something, they did it. Their pricing was extremely fair, and they didn't use the same high-pressure or gimmicky tactics that other companies used. The guys who handled the installation were friendly, prompt, and took extra care to ensure every window and the front door were properly installed. Honestly, I can't say enough good things about them. If you're shopping for windows, save yourself the sales pitches I endured and call True Crew. You won't regret it. 10 stars.

Matt and his crew did an incredible job. He even went above and beyond and helped fix another issue…read morein the house. Thank you so much for all you did. Much appreciated

Absolutely top notch, professional and clear communication from start to finish…read more Replaced my crumbling foundation wall for the most reasonable quote, done right the first time. Can't thank their team enough for the peace of mind they have given us by stabilizing this home. Shout to Jada for all her help!

For sure Amazing. Chip the owner really is a person with integrity. Chip realized many homeowners…read morein the area of Pt. Place ( north of Toledo) needed Help and not Scalped (as some homeowners were unfortunately) after the 5/15/2023 TORNADO ripped through damaging many homes and tearing many peoples lives apart for a time. Chip and his NWO Renovations team did Quotes and They Followed through KEEPING THEIR PROMISE TO GET THE WORK COMPLETED IN A TIMELY WAY. Chip kept the Promise and that has built a Trust that cannot be bought, cause its not for sale, It is Trust. The quality of workmanship and products (windows and doors here) and finishing siding work left behind was excellent. Cannot say enough good about my personal experience with Chip and his team of experts. I want to say this also, Chip did not swoop down on a community in their confusion and need. I and neighbors saw to many out of state "contractors" arrive with their pads and pens in hand ready to quote and get a handshake and in many cases GET $$$$$$ A-DEPOSIT.an then you may or may not see some if these guys again. I personally had a contractor BEFORE CHIP NWO RENOVATIONS THAT I SIGNED WITH AND THE COMPANY AS IT TURNED OUT SUB CONTRACTED WITH A CONTRACTOR JESSIE WHOM PROCEEDED TO RIP ME OFF FOR $2,600.00 for a window down payment I Never got the window. Then I called Jessies Boss in Hudson Mi. only to discovered Jessie was going around doing this to others in my community. Unfortunately, Jessie was not the only one! . I really do not care if Jessie ever sees his name here as he has a-lot to answer for. Then a true God answered prayer I found NWO Renovations and Chip. It was then that all the repair work went so simple and well. I could not believe that there really are Honest Good People in this World. I HIGHLY RECOMMEND NWO RENOVATIONS AND CHIP OWNER. In near future, Chip will be my Contractor of choice to replace my Kitchen.

Very professional, and affordable with quality. I have used NWO on multiple projects and plan to…read morecontinue for many more.

This company is calling people blind from a false VPN number to make it look as if they are in your…read morehometown. When they called me, they told me that I inquired about windows. I told them I did not. They said well you did. I said don't call me anymore. The sales person then told me that he will continuously call me repeatedly. This is harassment and a threat. Stay away from this company as they are scammers.

Hello ,I just had my windows done from centurion and am so happy and pleased with there work …read more I have been looking for a long time and had many companies come and give me a quote but not real professional and some were kinda of pushy . Doug came over and was just the best .Very professional and explained everything well and didn't bother having to repeat it . The Jason the owner came by to get what I really wanted and was so friendly and helpful . Then Mike stopped by and remeasured all the windows to make sure they were right . Jake and dj came to replace them and did a beautiful job and cleaned up everything like they were never even there . Oh and did I mention that Doug and his wife rescued a puppy and even Mike and his wife rescued a dog . You have to love a company that loves animals . I cannot say enough good things about this company . Thank you ; Doug,Mike ,Jason , Ben , Jake , DJ and all the rest of this company . I hope you get to open a store in Michigan soon and will always recommend you . Thank you very much J. Diamond

Fix broken window. I would use them again in the future if I ever have a widow problem.read more

Way over priced. I would not recommend for a sliding glass door roller replacement for$450-$550…read more Take a chance to do it yourself I did .

A number "1" rating is too high! We signed 2 contracts and 3 addendums on July 12 and July 22,…read more2025. As of today (June 23, 2026), we have been stonewalled with promises and lies with no end in sight. We are considering litigation to retrieve our down payment. Our total contacts amounted to over $50,000. Imagine the number of people that would have been given jobs. I lost track of the number of LIES we were given. Such lies were: we can't start installing siding (stonewall-stonewall-stonewall) until your special front door arrives and is installed, we have all of the material (stonewall). You don't want to wait until you are in your nineties to hire them!

Absolutely the worst company. Half ass job still hasn't finished what was quoted and a total…read moredisrespect for the customer. Will not return calls and totally ignore there msgs. Contacting attorneys now to get this situation resolved.

Got my windshield replaced here and they did a fantastic job. Staff was super friendly and the guy…read morefixing my car even checked in with me in between replacing the window and recalibration to give me an update. He got it done quicker than he said and the price was reasonable compared to other quotes I received. The guys name was Mark?? I lowkey can't remember but all in all, my experience was great and I recommend taking your business here. Great local establishment!

These guys are a five star gem in Fort Wayne. Recently, I sustained a large crack on my windshield…read morethat would prevent any type of repair. I was weary of going with safe lite just because I wanted OEM glass. I looked around and found this reputable glass shop. Carrie the receptionist is amazing. She always follows up and was able to get the exact glass I wanted. They worked with the insurance and I did not have to pay a single dollar. Matt, who was the technician who repaired my glass is probably the nicest glass technician I have met. He came out and reviewed the damages. Also did a throw evaluation of the condition of the car. This shows that they pay attention to detail. I recently took my car out after two days of it sitting in the garage to make sure that the glue had set even though it's likely not necessary. The glass itself looks brand new and the workmanship without any damage. I don't think you can ask for more. These guys have my business in the future if I ever have a window chip or need a window replacement.

I had a very disappointing experience with this company for a full window frame replacement on two…read moreside-by-side double-paned casement windows with screens. A representative came out and gave me an initial quote of around $1,800. He was friendly and explained that a full frame replacement was the best option to prevent any dry rot from spreading. He also said they would sand and paint the trim around my skylight window. I signed the commitment, but the office never called for the down payment as promised. When I followed up a week later, they had no record of my estimate--the rep had quit and they couldn't find his notes or contact info. They sent out a second rep who apologized and explained the first guy had made a big mistake. The new price was $3,000. He personally promised to come paint my skylight trim himself to make up for the large price increase and the inconvenience. They scheduled the install, but canceled the morning of the appointment (after I had already cleared my whole day) because they hadn't finished the job from the day before. The actual installation went okay, but they used non-paintable silicone caulk even though I told the installer I planned to paint the exterior to match the rest of my cedar house. The install chipped some of the existing paint near the windows, and now paint won't stick to the caulk at all. It looks very noticeable and unfinished. The worst part came after I paid in full. The rep who promised to paint the skylight trim completely ghosted me. I texted him multiple times to confirm our agreed-upon date (I had already bought all the paint and supplies), but he never responded. Since this was offered as a personal favor outside the contract, I have no way to hold them accountable. I chose a small local company because I like supporting neighborhood businesses, and the rep seemed genuine--he even mentioned doing work for my neighbor down the street. Unfortunately, the misleading initial quote, the big price jump, the last-minute cancellation, the wrong caulk, and especially being ignored after I paid have left me extremely frustrated with unfinished work and wasted time/money. I would not recommend them.

Customer service & Employees: -5 If you want the employees…read moreto take out their anger for their wives by tossing 25 pound bundles of shingles, not once but twice, onto your exposed rafters/roof until you complain to them that this is unacceptable behavior, then this company is for you. If you want to store their abandoned trailer for 48 hours after they finished AND you have PAID them, this company is for you. Quality & Value: TBD This company deserves a Negative 5 Rating DO NOT USE

I reached out to Merrifield exterior because I have some windows that are failing. Everything was…read moreeasy and everyone I've dealt with has been great. Definitely not heavy on the sales pitch. For 7 windows (1 circular decorative window, 2 tempered bath windows and 4 double hung windows) was about $7.7 K. They also offer financing. They gave me a general timeframe for receiving and installing the windows. I'll update this when I have the windows installed.

I am so impressed with this company. The whole process was a really great experience. From sales…read morethrough the lady scheduling and the installers. Very polite, very professional and they did an awesome job cleaning up. HIGHLY recommend! I love my new door!

Fabulous selection of stained glass and stained glass supplies. Informative and affordable lessons…read more Fabulous people!

From the owner: We repair and commission stained glass. We also sell glass and supplies and offer lessons. read more