We did a very large furniture order with City furniture 9 months ago. A good portion of the items I received were damaged in some way and about half pieces look like they may have been used/returned before. One of those items was a credenza. We asked that the credenza be replaced because it appeared it had already attempted to be repaired and looked bad. We are still waiting for the credenza to be replaced and the most recent date I have been told is next month. The problem is every time we get close to a new delivery date it gets rescheduled. One time City Furniture even cancelled my exchange without calling me. I asked why my exchange would be cancelled and no one could tell me. I have asked if I have any other options, and I am told to wait or take a very very small amount of cash and keep the damaged piece, or a larger value of store credit, but I am not taking that after this mess. All of this is pretty bad right? What makes it significantly worse is City Furniture significantly understaffs their support line. So to speak with a human you either have to wait for potentially hours, or have them call you back many hours later. Honestly if I could just get an honest date on when my replacement credenza would be delivered I would be happy, but at this point I feel like I am getting scammed. I have waited 6 months for a replacement, every 2 weeks to 1 month getting a new date for delivery. That math does not add up at this point unless their "next delivery date" is not based on any real information like when more will be delivered. read more

OCOEE, FL - City Furniture began as a positive experience.... Upon delivery it was completely unacceptable. No where was it understood that we should remove our existing box spring , mattress and slats before they would install our bed. Even though it was expected that the delivery team would be taking the mattress & box spring with them upon installing the new one. Upon arrival we were expected to remove the mattress and box spring with slats, while these three young men just stood watching us claiming they were installers and not movers. Please help me to understand if my husband or I were seniors or handicapped... how would this have been handled? Completely poor delivery service! Ask questions about the entire process before purchasing here. read more

Originally, We had a great interaction with the sales rep in the Ocoee store. However, after (only) two months the sofa cushion is already ripping. And we rarely use this sofa. We called customer service and the best they could do is send someone out to sew it up for $50. Sloppy manufacturing. The sofa is basically new and they won't do anything for us. That's just bad business in my opinion. I don't plan to shop at the store ever again. Update: City Furniture waived the fee for the repair for this one incident. The repairman was courtesy and did a nice job. read more

City Home - Rip after a few weeks - Furniture Stores Near Me - Ocoee, Florida

During furniture delivery they dented/scratched my wood stairs. I followed their protocols on submitting a damage claim and they denied it. They claimed that they did not cause the damage although the delivery crew acknowledge the damage they caused and took pictures as well. Disappointed that they did not back up their delivery guarantees. read more

City Home - Furniture Stores Near Me - Ocoee, Florida

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Had a lot of communication issues about a sofa. I was offered several dates that deliveries were suppose to be made. I cleared my calendar and delivery kept getting moved back to the next week. Finally I thought there was a breakthrough and turns out my sofa I was going to get was damaged during shipment so was asked to wait another week. Sounds like they are having a lot of issues on making delivery dates so I would say avoid this place and get your furniture elsewhere. Save yourself the hassle of waiting for your stuff to come. read more

Would not recommend!! This company has nonexistent customer service! Apparently everyone is a manager but no one can actually make a decision. I was told I would have my furniture by September when I bought it in August, finally got everything in November. I had to call over and over again to get updates on my furniture. Furniture didn't fit together right and no one was willing to find a solution other than after spending over $8k, I could return PART of the furniture for something that is "sort of similar"! I had to find my own solution to get my bed set up properly so I could keep everything matching. So many things went wrong with this shopping experience that I cannot possibly type it all up! I'm looking to get a new living room set... I'd rather find an old nasty couch on the side of the road than to ever deal with this company again!! read more

Store stock full of good, quality furniture. Add to this the outstanding service at the KC Cafe & Wine bar from a very friendly staff member named Tamara. Just an outstanding, positive attitude. I could tell right off, as I watched her tend to orders, that she was a "Customer Service" oriented employee. I was shocked to learn that she wasn't also on the sales floor! read more

I was very excited about my purchase with City Furniture. The sales associate Cheryl was extremely helpful and accommodating during my visit to buy a sofa. The couch was even delivered earlier than expected and delivery was seamless. However, the couch was damaged, and upon trying to resolve the issue with customer service, was told there was nothing that could be done about it. I spoke with several agents but was disconnected 4 times before finally talking to a supervisor, and the situation was still not resolved. Overall, horrible customer service and a very disappointing experience. read more

My sales associate was amazing. She took the time to find exactly what I needed. Karinne you're the best and I really appreciate all your help. read more

DON'T BUY FROM CITY FURNITURE. Consumers, I urge you to read the reviews before purchasing furniture from City Furniture. Six weeks ago, we purchased furniture from the Ocoee location, BIGGEST MISTAKE EVER! *Customer service is the WORST....they will promise deliveries that never happen. I sat on hold for more than 5 hours total (3 phone calls) when I was finally told by the rep they could not help me and there was no manager to talk to me. *When they finally deliver, look for the UPC sticker on the bottom (that indicates you are receiving returned/damaged furniture that they "repaired". YES, this actually happened to us! As if it would be ok that we paid $3000+ for NEW furniture but were given returned, damaged then "fixed" furniture. *We still do not have a complete order of the bedroom set or the dining set that we ordered SIX WEEKS AGO. *Customer service is RUDE, UNPROFESSIONAL, have NO customer service skills nor do they care about you or the hell they are putting you through. The managers are no different. They will tell you that you will receive a call back in 24 hours (LIE), they don't call. I had a "Manager" tell me that there was nothing she could do and now it was my problem then hung up! I have literally BEGGED for them to cancel my order and pick up the incomplete and damaged furniture that they have delivered. I was told they would not, "too bad, so sad". Next, I will dispute the charge and take the legal route! I will go to every news channel that will listen and social media site that I can post on... DO NOT BUY FROM CITY FURNITURE, YOU WILL REGRET IT... LEARN FROM MY EXPERIENCE. read more

Promised delivery on 6/18/22 of a 3 piece sectional. Crew (who were very kind and patient) showed up with 2 pieces, one of which didn't even go with the sectional. We are currently left with one correct piece awaiting delivery of the other 2 pieces sometime next week. The delivery date was one of the main reasons we chose this couch, given that most others were back ordered until August or September. Nothing other than "sorry, our hands are tied" was offered as a way to make it better. We will never use City Furniture in the future, nor do we recommend it for others to use. Very disappointed with such a massive mix up. read more

It's like walking into a pit of vultures circling when you walk in. So many sales people just waiting to pounce. One young mad in the Ocoee store did. He followed me around until he found a husband and wife to latch on too. When I tried to get his attention to make a purchase I was ignored. Kept my money and left. I can find somewhere in the greater Orlando area that has great customer service and great furniture. Unfortunately, this place has neither. read more

The sales guy we worked with was very friendly and helpful. However that's where it ended. They didn't call before delivery, missing half of the order, they never ordered one item just strung us along for over a month. The managers at the store are rude and not helpful. The products are good but don't expect friendly or helpful service. Too many options around to have to deal with rude unprofessional people. read more

Update - Received a call after posting Review saying City Furniture customer service will look into this and get back to me within a couple of days. The associate who called left his first name and the general customer service number with no extension. How can I call him back to follow up? Two days later (today) I received a call from customer service saying their accounting department looked into it and recommends I file a dispute with my credit card company!!! The customer service rep suggested I visit the store location to see if I could find a supervisor willing to help me. There is nothing more she could do as, when she calls the store they hang up on her. Can't make this stuff up...now what??? The saga continues... Now I have to contact my credit card company and file a dispute...wasting more time and effort having to provide all the information and paperwork I've been providing to City Furniture for the past three months... !!!Do Not Shop Here!!! read more

The store, sales rep and furniture are all nice but the Naples sectional we purchased is garbage. The springs are failing already and we only purchased it just over a year ago in August 2019. The manufacturer only offers a 1 year warranty because they know the furniture is poorly made. Update- 10/10/20 Bryce W replies to these reviews to give the appearance that something will be done to resolve the many issues this store has but nothing gets done. Don't be fooled, the replies are for appearance purposes only. read more

I should have listened to my mother-in-law who told me not to shop here. We were passing buy and decided to stop in. A mattress we were interested in was on sale. I never buy furniture unless there is interest free financing. I asked if they had that and sales person said yes, 60 months. Did the deal. Applied for card, checked out and asked again to show me 60 month interest free. She said it was right here, 60 month special. Ok. Get my mattress, get my credit statement and I'm charged interest. Called credit card and said it was 60 months special at 9.99%. Trying to get sales person on the phone was impossible. Whenever I spoke to someone about this issue, they told me to call corp office. They would tell me to speak to sales rep. Back and forth for weeks. Finally spoke to manager who said he would look into it. Weeks goes by and finally spoke to home again after many calls and massages. He said he was able to get interest free and resubmitted. Asked for email confirmation which I never got. 2 more cycle later, still charge interest and credit card company said they didn't get anything resubmitted. Trying to get manager on the phone was impossible. 5 months later, I gave up. I will never shop at ANY City Furniture store again. Shop elsewhere. You will be happy you did. read more

This is long but please read. I wish I had read the reviews prior to purchasing here. DO NOT BUY FROM CITY FURNITURE. We paid over $5k for a sectional sofa. We have had 3 deliveries so far and the couch is still not fully functional. Delivery #1: An end piece recliner was missing from the delivery and a console table was damaged. Delivery#2: the end piece was delivered but never attached to the rest of the sofa. (I did not realize this until after the drivers had left) And the new replacement console table was damaged. Delivery #3: third replacement console table is damaged! What a shocker. The driver said he could 'fix it'. He took a marker of some sort and went over the chip. That's not fixed, that's just covering up the chip. And the two drivers still could not connect the end piece to the rest of the sofa. Apparently the frames do not line up correctly. So now, we have to have a tech come out to solve the problem. This will be our 4th visit from City Furniture and we have nothing but a damaged, incomplete piece of furniture to show for it. I would say their customer service is awful but it's not their fault that the higher ups are greedy awful people. I wanted restitution for them wasting my time and delivering me a 'new' damaged sofa. They told me they couldn't do anything to help me. They are frauds and sheisters. $5k and I have a sofa I don't even want anymore. This place is an absolute ripoff. Stay as far away as you possibly can. FOLLOW UP: A city furniture technician just left my house, he was unable to connect the end piece recliner to the rest of the sofa. So I'm not stuck with a $5k partial sectional and single recliner. Thank you City Furniture for stealing my $$. read more

Long story short, worst customer service in the Orlando area. All I want is what I paid for. They can't find my purchase and zero help in investigating. Poor customer service and broken commitments seem to be a recurring theme for this company if you read several other reviews. I'd be an idiot to shop there again in the future. You've been warned. read more

Great service, wonderful selection of furniture, and absolutely love the cafe that you can browse while shopping. This is our fifth time shopping here and we will be customers for life. read more

JUNK! Horrible quality, lying salespeople & unreliable delivery. You get what you pay for it's SO TRUE! read more

Asked for a refund on a cancelled order. I had to call 18 times for this to happen and then finally they mailed a check but didn't have ability to refund my credit card. Shady business practices, and even if you order online they associate you with a sales rep and only that sales rep can adjust your order. They make it difficult hoping to force your business especially since they have a no return policy. Don't shop here read more

They have a great showroom, but it's all smoke and mirrors. Their delivery and customer service is awful. The furniture I ordered a week ago was scheduled to be delivered yesterday. When we didn't get a call about the delivery time, we called to find out they were having a company party and couldn't deliver it so we had to reschedule. The delivery was scheduled for this morning, and it still hasn't arrived, maybe they partied to hard about a customer they just lost? read more

5 months now and still haven't received the bolts to put my daughter bed together even after customer service said it would be overnighted back in Dec. still nothing! You suck!!! read more

Probably the WORST purchasing experience I've ever been a part of... Everything is great until they get your money then ALL disappointing from there. I purchased a table and chairs for my dining room in July 2021. The sales associate told us that it was on back order until mid - August and we agreed to this. The table was delivered damaged and reported the same day, we were given an option to exchange the table, or have it repaired but the exchange would be back ordered until October now. Still, we decided to take the new table because we didn't want a repair, we wanted what we paid for "A brand new undamaged table". I never heard anything from them in October and contacted this time though a chat style discussion and was again told we could get it repaired but the new table would be delivered January 3rd 2022. Today is January 24th and I've heard nothing from them, I called the store this time to request a manager there and was told they had no control but would have someone from their customer care representative contact me. They did call only to tell me now again I could get a repair but would have to wait until late April to receive my table. Both of the last two times when informed about the repair I asked to get the repair tech out but wanted to stay in line for the exchange in case it wasn't repaired 100% and was told no. This is the worst experience I've ever had with a company purchasing and will never spend money with them or Ashley again. Bryce (the "Buisness owner" who responded to my review) I've emailed who you've directed me to, all the details but still haven't heard back. Am I to believe this is another sad attempt to silence my review? To smooth things over in the eyes of someone who may be considering purchasing from City Furniture and make them thing "Well at least they are trying"... well... balls in your court and as usual, I'm left waiting on city furniture to make the next move! read more

Love how much inventory they have to look thru. Teryca was so wonderful in helping my husband and I build a shopping list that was emailed to us before we left so we could easily look over it later at home. She wasn't pushy at all and the selection of modern furniture is unbeatable in other furniture stores around the area. The coffee, beer, and wine bar didn't hurt either! Also the selection of accent items was nicely sectioned into style types which I appreciate. Once we get closer to finishing construction on our home we will for sure be back to purchase quite a few items. I had a wonderful experience at City. read more

City furniture has the worst customer service! Waited months for furniture to get her after many delays. One set of chest of drawers had a broken foot and drawers are all out of whack, looks like it had been dropped. Bed was missing hardware. After sending in pictures and speaking to many people after being given the run around, they wanted to send someone to repair it instead of replacing it. After saying no, it needs to be replaced, it had to be reordered which has taken another three weeks! The bed parts finally arrived after weeks. But here I am still waiting for the truck to show up, which is over two hours late and now they changed the time for another two hour wait! Will NEVER recommend this place or purchase from them again! Tried calling them and have been on hold for 40 minutes!! This is City furniture in Orlando by the Millenia Mall! read more

So disappointed! AGAIN! I just experienced my third order with this company with issues. This time a piece was damaged so was not delivered - I was told I cannot get a replaced for 5weeks - unacceptable! My previous two issues were also damaged pieces which resulted in a significant delay in getting everything I ordered. I do not plan to do business with this company again. read more

Warning: this store does not allow returns! I would only recommend buying from a furniture store that allows returns. I bought furniture that was badly damaged and the drawer tracks weren't all attached. They said I could exchange it for something else. Well, that's disappointing after seeing the quality of the furniture they sent to me. I don't want any furniture from this store. Now I am disputing this with my CC company despite returning the furniture within 2 hours of purchasing. read more

Do not ever buy from this company. I've had my sons dresser show up 3 times broken and warped. 3rd time I had to wait because it was back ordered and it showed up broken yet again. Cheap ass furniture and they won't let me return the bedroom set and get my money back.... they offered me a $100 credit.... like I want to shop there again. Seriously don't do it. Do not buy from there. Customer service sucks it takes them a whole day to get back to you.... probably due to so many complaints. I'm pissed. read more

We got a new living room set, thanks to the patience of Yolanda. This is a nice new store (love the little cafe). Delivery was perfect, all moved in. I especially like the text message with the tracking link. We purchased from them before in South Florida, glad they're in the area. read more

I will definitely never go here again. We walked around the entire store before someone asked if we needed help right before we were about to leave. The salesman was one of the rudest I have ever experienced in my life. NEVER AGAIN. read more

Don't do it! I ordered a sectional in March, they said it would be here by May. Half the couch was back ordered so they were going to just send me one half with no date for the other half. It took two days to get someone on the phone. I called the store a few times and was either placed on hold and nobody picked up or the phone rang and rang. I finally went on the messaging center to get someone on the phone. Just don't order from this company. Not one person cares. Also, the manager lied to be about same day delivery when I bought the couch. She was like, we don't do that anymore because of Covid. I was like, the sign is still up. Maybe take it down. read more

If you go to this location.. Ask for the best sales rep which is Chris McKenzie. He is hands down the best sales rep they have . I will only ever deal with him. Double check furniture on delivery when you receive it as well read more

I wish I could give them a negative star. We order a sectional paid it off on February 8, 2023 & they scheduled delivery for February 10, 2023. The day of delivery they dropped off one piece. The salesman said the rest would be delivered in two weeks & we said ok no problem . Then come to find out the sectional was discontinued. Why wasn't this information given to us on February 8th? They told us to come in pick out another item & we did. Later we found the same sectional at Ashley Furniture. So we went back to the store for a full refund only to be told they have to mail a check & we'll receive it in 5 to 10 business days for half of our money & once they pick up the one piece they left we'll receive the other check in another 5 to 10 business days. This is totally unacceptable, we shouldn't have to wait on our money that long for a mistake City Furniture made. Then today February 23, 2023 they came to pick up the piece but unfortunately there's no room on the truck. What? And now City Furniture is refusing to expedite our refund, which would be they right thing to do. And all they keep telling us is their dumb process. In this situation that process should have been overturned. DO NOT BUY FROM THIS COMPANY ITS A SCAM. THEY TAKE YOUR MONEY AND PUNISH THE CUSTOMER FOR THEIR MISTAKES. read more

If I could give this place 0 stars, I would. This place doesn't care about their customers and after sale service. All they care about, is making a sale. We've dealt with multiple sales reps; lily, ivy, and Maddison and customer service agents in order to have a bed that was supposed to be delivered to our home and built as of 9/16/2019. As I am writing this review it is 9/25/2019 and we've been lied to multiple times about having this bed delivered to us fully and built. Whether it's a lie about time frames or just a general lack of following up with a dissatisfied customer. The first attempted we received and an incomplete bed, and so they couldn't build it. The second attempt we received a bed support and a couple of other pieces, but still missed the second half of our head board in order to complete the bed. The third attempted we had two trucks come to our house; one truck to pick up the unfinished bed, so we can receive a complete new one. This same truck took our bed supports ( which they weren't supposed to ) and now the warehouse is unable to find them and we are delayed until 9/25/19 for a fully made bed. The second truck built the frame finally, but with no supports to put together the finished product. We've spent almost 15,000 dollars at this location, and after this experience we will never in our lives go to a city furniture ever again due to the lack of customer service from the sales teams lack to provide after sales service and the customer services teams lack to resolve issues. read more

Scroll down for original review, this is part 2 After multiple calls and requests, today dec 22nd after 6 pm we got a call from a manager. Basically telling us what every other rep told us that we are sorry and we have no way in solving your problem, I think they could've simply offered or agreed with the solution we gave them to give us a temp couch. But no they can't they can't they can't . She was very rude and unhelpful,might as well not have called. The person the replied back to my review "Kate" I emailed her first thing earlier today and she didn't even reply back or call ‍ My advice to any customer reading this is not to bother with this place, they will not get your order on time and probably ruin a holiday for you , just like they ruined our Christmas Worest news an person would get in the holiday season! We were Scheduled to receive our couch December 23(after being pushed from the 18th then 22nd) which was fine since we just had to make sure it was before Christmas. Catching us completely off guard, a sales rep Claudia leaves a vm (today, which is 2 days before delivery date) informing us that the couch is in back order and we won't be getting it till Feb !!! (3 days before Christmas, 3 days!) me being in complete shock and having a huge family dinner Friday the 25th, I called them back trying to find a solution and literally begging to get my couch that I paid for, I told I'm fine with a floor model, a temp couch till I get mine, anything anything, all the reps said we are sorry we understand how inconvenient it is! I kept on asking them to find me a solution but they didn't help, my husband requested to talk to a manager multiple times and the rep told him they will call back, it's 7:45PM now and no one has called back. Today and what happened and how we were treated was extremely frustrating, deceiving and down grading. We placed our order beginning of November and called multiple times to confirm delivery date. Currently I live in a house with no living room and literally no place for us to watch tv or seat my guests for Christmas. They have great furniture but unfortunately very poor logistics and customer service with no help. read more

Pleasant sales experience at the Winter Garden store with a laid back but engaging associate named Michele O. She was knowledgeable and patient. Upfront about all fees and the lacking return policy. The show room is extensive but my husband and I were able to find a signature piece as well as a new mattress. Hope the furniture is as impressive as the show room experience. read more

We have purchased so many items from this location since moving into our home. From a bedroom set to our purple mattress, all our TV stands our reclining sofa and walk in entry way console. Literally have spent $10,000 if not more at this one location! Our last purchase for a dining room set turned into a complete nightmare! The delivery guys lost the screws that hold the glass frame to the table! They literally admitted it to us when they brought the table in stating they "cant find them in the truck". When I tried to get it replaced they sent out a technician that put totally wrong screws into the table! They arr suppose to be no show screws and the one he chose to install were horrible! Sticking out of the table and all. I tried to get a replacement table and was told they would deliver it that following saturday well saturday came and went and we were home waiting for a delivery that never came. There was no courtesy call to let us know they were not coming even after receiving a confirmation that they were going to deliver that saturday! Since I wasted my time waiting for a delivery that never came I decided I had enough and wanted a refund for my table...they advised me to call customer service (which are horrible and unprofessional). This process took almost THREE HOURS just to have customer service say they cant do anything about it and basically could careless the table glass was a safety hazard to the small children in my home. I was forced to exchange table for other items I cared less about purchasing since I had no need for them! The in store manager Brad or whatever his name was also could careless of the safety issue I had in my home. I asked him since its no big deal for my table to have incorrect screws installed why not give me the screw from the display and they could just install the ones they put on my table in the store display one? He said "sorry sir we cant do that" Why not? its not a safety issue!? no one is using the display table right? Love City Furniture items but their customer service, lack of empathy and how 85% of their items delivered to the home are damaged on arrival when you pay so much for "special delivery and care package" that they so called inspect your items before and after delivery is insane! I had to make a claim almost every delivery for damaged furniture and they will either send a tech or bribe you by giving you in store certificates to keep damaged merchandise. Stay clear of this store and their practices! read more

Do not recommend. Not only will they sell your furniture order to someone else with a delivery date sooner than yours, but none of their automated systems "speak" to each other. So after receiving an automated call that my dining room table would be delivered today, I took the day off work - because when you check online status, it will only tell you schedule for that delivery day - only to find out, whoops, no table. Maybe in a couple of days. I'm not holding my breathe at this point. Terrible customer service. Poor business practices. read more

Our purchases at City Furniture were an unmitigated disaster. More than half the pieces were delivered seriously damaged. The colors are nowhere near what was displayed in the showroom. One king size bed is assembled out of three components; the headboard, the side rails, and the foot board. Each component is a different color. There is a huge gash in the foot board visible from 20 feet away. The entertainment unit has a 6 inch x 1 inch crack. You can see that from anywhere in the living room. The stitching on the sofa is unraveled. The two nightstands do not match each other or the bed. Huge pieces of paint are peeling off. These are just some of the problems. This is not after any wear and tear. This is the way it was delivered! Deliveries were promised and even confirmed the night before. We had to drive 90 minutes to where the furniture was to be delivered. On multiple occasions the delivery truck never arrived. They promise their Customer Service Department will resolve any problems. I have spent over six hours waiting on hold for someone in that department to answer the phone. The one time I did get someone, they said I had to call another department. That department never answered the phone either. I wrote them twice by certified mail. I never received any response. As of this evening they have over 900 complaints with the Better Business Bureau. That should tell you all you need to know about City Furniture read more