I needed a mattress delivered asap & I started calling around but then I read the five star reviews written by my friends, Michelle F and Nola F, so I knew exactly who to call. Thank you ladies for sharing your fantastic experiences; and this is just another reason why I love Yelp so much. I trust my friends opinions & I knew if they had great experiences then chances are extremely high that I would have a positive experience too. I called the store & spoke with both Jose and his manager Caroline. After explaining my situation, both of them rolled up their sleeves and made next day delivery happen. They called the warehouse and had my Saturday delivery moved up to Friday. I called them late afternoon on Thursday and delivery was moved up again to an early morning drop off. The window they originally gave me was 9am-3pm. Imagine my surprise when my phone rang at 7:15am the next morning and the driver said he will be there between 8-9:30am!!! We purchased a Simmons Beautyrest mattress and boxspring set. The price was a little high but when you factor in the free delivery, it all balanced out. We also bought a mattress cover which was fairly priced. They were kind enough to waive the $29 removal fee too. Jose and Caroline are rock stars in my book. I did the transaction over the phone and they made it so easy. I was told delivery went well with no hiccups. The driver also called me to let me know he arrived and I also received an automated text once delivery was made. Something I appreciated was I never had to question the delivery status. The line of communication was open from start to finish; text, emails, phone calls; you name it & they had it covered. Hands down, this was a great experience. Jose and Caroline are true professionals and their level of customer service was top notch. I am blown away by their motivation to expedite everything and incredibly thankful for their help. Sorry, no pictures because I wasn't there. If you are shopping around for a new mattress, definitely give City Matress a try. read more

I just received my new mattress from City Mattress and am so pleased. The delivery drivers were right on time. I was given a three-hour window and they got here right at the beginning of the assigned time. They were very pleasant. So was Carolina my sales associate. She was so helpful and provided a lot of honest and useful information. My Mom had a great experience here so I knew I would come here too when I needed a mattress. The showroom is so open and airy. It is not like some of the other mattress places where it is very cluttered. The showroom at City Mattress is very modern. They offer free delivery and if you ask nicely, free removal of your old mattress. I HIGHLY recommend this store. It was a seamless experience and they have a variety of brands and prices for everyone who is looking for a mattress. read more

My Nectar mattress was delivered today by City Mattress. It is very comfortable and I was very impressed by the delivery experience. Leon and Anthony were extremely professional and even were courteous enough to wait for me to vacuum where my old mattress used to be. They took great care and wore their booties in my home when I asked them to. They were very polite. This is a great place to buy a mattress from and I will recommend them to friends and family and to all you Yelpers. read more

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Brand new mattress shop, was greeted by Jerry and Nera and they were the best! Jerry gave a great explanation about the life difference of a firm and a soft bed. The time I spent there, the atmosphere was very calm and the sales took their time to speak and make us feel like they wanted us there. It's a new mattress store in the pines area and if you're in the market for a new bed, definitely give this place a shot! Great prices, great deals, top quality beds like Serta, Karma, Beautyrest, Prana and more. read more

We had such a great experience. Nera provided truly excellent customer service. She was so very helpful, explained everything in detail, and never pressured us at all. We purchased the perfect mattress and found a sleeper-couch that was exactly what we needed for our guest room. We were called ahead of time to notify us of the delivery today, and they were right on time. The two gentlemen that delivered and installed our mattress and couch also were excellent. It was not easy getting everything up a winding staircase, but they careful and conscientious, and made sure everything was just right. I am very pleased with our purchases and how we were treated like valued customers. It's been a pleasure doing business with City Mattress in Pembroke Pines. read more

Great President day deal. Very friendly staff specially Nera, she knows her stuff, love my new bed and my Grand opening gift!!! Recommended read more

City Mattress - Nice display of beds - Mattresses Near Me - Pembroke Pines, Florida

Walked in after visiting two other mattress stores. Nera immediately helped me find the right mattress for me within my budget. The transaction from start to finish was very smooth and I feel I received the best mattress at a great price. read more

My wife and I just braved the horror of mattress shopping. We went everywhere in search of a good night sleep, unfortunately we experienced nothing but nightmares. That was until we came to City Mattress. Here we were greeted by Nera. She was extremely knowledgeable and never hesitated answering all of our questions. My wife and I were never pressured as we walked the beautiful showroom of beds. We returned the following day and spoke more with Nera. She really explained everything and was very upfront. My wife and I are very happy with Nera's attention to detail and professionalism. If you are looking for a great night sleep, don't toss and turn, come to City Mattress and speak with Nera. read more

I visited 3 different mattress companies and none compared to the service I received at City Mattress. Not only did I walk away knowing that I purchased the best quality mattress with the BEST deal, I also walked away with THE BEST customer service experience. Nera Langston took care of us and was EXTREMELY patient and informative, she was very knowledgeable. We also worked with Joshua Simmons and he was very friendly, patient, and answered all of our questions. The quality we received in this store was A+, we would DEFINITELY recommend City Mattress to all family and friends. Purchasing a mattress can be so overwhelming and these guys make the process so smooth. read more

Do not buy a PranaSleep mattress from the PranaSleep website, the customer service is non-existent and if your mattress is not the right one, you are stuck with all shipping costs, over $1100. I ordered a mattress and it was rock hard, nothing like the website description, and was not informed that a comfort guarantee would cost me expensive shipping for both. The reviews on the website are misleading and false, they are from the actual City Mattress stores, not the PranaSleep website. PranaSleep is not an actual company, with no employees, just a way for City Mattress to upcharge customers who do not shop at one of their stores. read more

Love the staff here. Straightforward and fast. Got my mattress in a matter of 10 minutes. Speak to Manny Cordova!

Kevin was extremely easy to work with and helpful in picking out a mattress and having it delivered. I unfortunately ran into issues with MattressFirm delaying my mattress 3 times over a month. Kevin offered a great deal, was very clear with delivery dates and what was in stock and available. I highly recommend CityMattress if in the South Florida / Miami area. read more

We purchased a new mattress from Nera Langston. If you are looking for a caring and honest salesperson come talk with her. She has been just fabulous. Wonderful and heartfelt experience! read more

Great service Free delivery and set up Prices are competitive

I called the store 10 minutes before closing and Nera waited for us and expend more than hour helping us to select a mattress never felt rushed. Highly recommend it. read more

Awesome place, they are very knowledgeable and apply no pressure. You buy what you want when you want. No tacky salesman pressure. Nera was awesome ! read more

Just stopped in and purchase a new Temperpidic mattress! Nera was very helpful and informative. She made every effort to make sure I got the best deal possible! All around great experience. Thank you read more

Walked in today to look for a mattress and was greeted by Nera. She was very accommodating when it came to the purchase of my new beautyrest black! The store was clean and all of the beds were in great condition. Definitely coming back for all of my future mattress purchases. read more

Walked in yesterday just expecting to look and walked out a couple if hours later with a new, much needed mattress. With a bad back, the softer mattress we have is making mornings unpleasant. Nera, the store manager, was so helpful, patient and knowledgeable that is made the total experience very positive. With many grand opening specials, now us the time, if you need a new bed, to get there soon. They just opened this location last week! If you go, pls tell Nera you saw this post for another special surprise. They have a great referral program right now. read more

Very nice customer service. Nera is great and patiently explained different types of mattresses and guided us thru the selection process. She is savvy in these products and pillows, as well. Wonderful experience. read more

Nera Langston was extremely helpful in our need of a mattress! We were able to come in quickly, test out a few options, and was able to find our perfect mattress. Their deals are unbeatable, they have great warranty plans, and she is the nicest person ever. read more