I needed a mattress delivered asap & I started calling around but then I read the five star reviews…read morewritten by my friends, Michelle F and Nola F, so I knew exactly who to call. Thank you ladies for sharing your fantastic experiences; and this is just another reason why I love Yelp so much. I trust my friends opinions & I knew if they had great experiences then chances are extremely high that I would have a positive experience too. I called the store & spoke with both Jose and his manager Caroline. After explaining my situation, both of them rolled up their sleeves and made next day delivery happen. They called the warehouse and had my Saturday delivery moved up to Friday. I called them late afternoon on Thursday and delivery was moved up again to an early morning drop off. The window they originally gave me was 9am-3pm. Imagine my surprise when my phone rang at 7:15am the next morning and the driver said he will be there between 8-9:30am!!! We purchased a Simmons Beautyrest mattress and boxspring set. The price was a little high but when you factor in the free delivery, it all balanced out. We also bought a mattress cover which was fairly priced. They were kind enough to waive the $29 removal fee too. Jose and Caroline are rock stars in my book. I did the transaction over the phone and they made it so easy. I was told delivery went well with no hiccups. The driver also called me to let me know he arrived and I also received an automated text once delivery was made. Something I appreciated was I never had to question the delivery status. The line of communication was open from start to finish; text, emails, phone calls; you name it & they had it covered. Hands down, this was a great experience. Jose and Caroline are true professionals and their level of customer service was top notch. I am blown away by their motivation to expedite everything and incredibly thankful for their help. Sorry, no pictures because I wasn't there. If you are shopping around for a new mattress, definitely give City Matress a try.

I just received my new mattress from City Mattress and am so pleased. The delivery drivers were…read moreright on time. I was given a three-hour window and they got here right at the beginning of the assigned time. They were very pleasant. So was Carolina my sales associate. She was so helpful and provided a lot of honest and useful information. My Mom had a great experience here so I knew I would come here too when I needed a mattress. The showroom is so open and airy. It is not like some of the other mattress places where it is very cluttered. The showroom at City Mattress is very modern. They offer free delivery and if you ask nicely, free removal of your old mattress. I HIGHLY recommend this store. It was a seamless experience and they have a variety of brands and prices for everyone who is looking for a mattress.

We purchased a mattress around Memorial Day weekend and had an excellent experience from start to…read morefinish. The salesman took the time to have me try different mattresses and asked about my sleep habits--side, back, or stomach--which really helped in choosing the right one. He gave us fantastic deals and even followed up with additional research, securing us an extra discount. Delivery was just as smooth. The team arrived on time, wore foot coverings, carefully removed the old mattress, and brought in the new one without any issues. Overall, a great experience--highly recommend!

On Sunday, we came in looking for a mattress for my move, and we were so glad we stopped by…read more Immediately upon entry, we were greeted by staff and taken care of. Our salesman asked us specific questions about our sleeping patterns to give us options that matched our sleep profiles. After looking at a couple of mattresses, we decided on one and made the purchase. I did not feel pressured or rushed to buy anything, which is a HUGE plus. The salesman took his time to know what we wanted before giving us options. I am so excited about our new mattress, and I highly recommend anyone in the area stop in and check this place out! They also have great financing options available!

Very dishonest company and don't stand behind their product . Return mattress after 2 weeks cause…read morepillow top detached and was like a hill on mattress. Second time find that they sell rewrapped mattresses or used product . Inside was a used egg crate cushion . All dirty and it had a pattern that didn't match nothing this matresss. Bought it for my son thinking it was a great deal to find it was from a old used mattress. I called and they said ! You have a receipt. It was 3 months ago . You have it in computer but of course they said we dont keep info . But I forgot they worked a deal if I paid cash instead of card . It's a scam company

The store has great selection of brands and Ricardo provided great customer service. I had to…read moreexchange one of mattresses since it wasn't as firm as I wanted and Ricardo made the process easy. Great products, price and service!

I was on the hunt for a firm mattress with an adjustable base within a specific budget. After doing…read moremy homework (with a little help from AI!), Mattress Firm kept coming up as the top recommendation -- and now I understand why. I visited the Pembroke Pines location at Palm and Pines Blvd and was immediately greeted by Carlos Prieto. From the start, Carlos was friendly, professional, and incredibly knowledgeable. I explained what I was looking for, what I had already tested elsewhere, and my price range. Within minutes, he had me trying several great options that actually fit my needs and my budget. Carlos clearly knows his business -- he even mentioned he worked for Mattress Giant years ago (which definitely dated both of us a little ). But that experience shows. He made me feel completely comfortable, never pressured, and truly listened to what mattered to me. Best of all, he helped me save money and arranged for delivery within just a few days. The delivery team deserves a big shout-out too. The two gentlemen who set everything up were absolute pros. They worked quickly and efficiently, handled everything with care, and were very mindful not to scratch my new floors or damage my freshly painted walls. It was impressive to watch. Overall, I couldn't be happier with the experience from start to finish. Excellent service, great value, and a smooth delivery. I can't wait to sleep on my new firm mattresses! Highly recommend this location if you're looking for knowledgeable help and a stress-free buying experience.

Considering we spend a third of our lives sleeping, a mattress isn't something you ought to be…read morecheap with. That said, there's a difference between a purchase that makes financial sense and one that is exorbitant amounts of money. After looking around some at furniture shops, I thought it might be logical to check out a mattress store. After all, who knows mattresses best? It was convenient, too, that I received a flyer in the mail advertising their sales for Labor Day. I went in randomly on a weekday sans appointment and I was attended right away by Rafael and Masoom. They seemed to work well in unison, going seamlessly between customers and answering all of their questions. While they both helped me, I ultimately dealt more with Rafael than Masoom. Rafael helped me find my mattress, as well as my bunky board when I returned to the store the day later after issues with my platform bed. Masoom meanwhile helped me locate the perfect mattress and box spring for my guest bedroom. Moreover, delivery went just as I was told it would. A day before delivery I received a call, a text, and an e-mail telling me when I would receive my purchases. The day of the delivery, well, I indeed got everything in a timely fashion and properly set up. This honestly couldn't have been easier if I had planned it. Seriously. It made an experience I was dreading tolerable. Now I couldn't be happier with my new mattresses. They're extremely comfortable and I got them at a fraction of the price that other places were asking for.

I purchased a mattress from Yonatan Montoya. It felt wet/moist and something seemed very weird…read moreabout it. I had to repeatedly text him until he responded that he'll give me a refund without any questions. He already knew what was up! This fraudster is selling used mattresses. They attempted to wash from inside out but a purple mattress has that silicone filling that doesn't dry well and that's how this sleazy business became very evident. I had unzipped it only to find such horror... all these holes, mold, and signs that it was heavily used. Never again!

SCAM took my deposit and never delivered or answered phone / Email or offer up. Ghosted me after…read moredelivery date .

Terrific experience with the guys at Mattress Xperts. We were in excellent hands with Bob who was…read moreknowledgeable, helpful, patient, nice, and as a bonus, hilarious. After much deliberation, and Bob's guidance, we settled on the perfect mattress for us. Bob gave us a great deal which included pillows and mattress protector. The mattress was delivered a couple days later, and the delivery guys were prompt and friendly. We love the mattress and truly appreciate the help we received from Bob and the Mattress Experts team! Highly recommend them for anyone in need of a mattress!

Please support this family owned business! Mike was wonderful, very knowledgeable, kind, great…read moreservice, no pressure, found me the perfect mattress to suit my budget and right fit for my size and issues. Thank you Mike!

The salesman was so knowledgeable! He knew exactly what to find me and worked hard to make the…read moredelivery as smooth as possible. I highly recommend Mattress Firm!

Hands down the best experience buying a bed thanks to Chris. I will definitely be back as long as…read morehe is there (hopefully in 10-20 years)! but I will definitely say the pricing was much better than I was expecting and the experience couldn't be better!

I'll have to echo everyone else's words: I had a great experience. I couldn't make it down to the…read morelocation in Dolphin Mall so I just ordered through their website (you can do so just by e-mailing Alex at the address provided there.) Alex was in great communication with me the whole time and delivery was just $40. The driver arrived on schedule was a super nice guy. He got my mattress up to the 5th floor and into my apartment within 7 minutes of arriving. Super efficient. Highly recommend this place; support a local business rather than the big box stores!

I saved plenty and Alex was very professional . I was a little apprehensive meeting in front of the…read morePublic Storage but prior reviews prepared me for that but none the less I was leary. Alex puts me right at ease . He offers delivery for a minimal fee and will set up . We bought a king size set for a portion of the price. The model was a pillowtop Serta. Don't hesitate to call him . -DRR

Manny was so nice! Buying a mattress isn't always pleasant, but Manny made it such a great…read moreexperience even helped us carry it to the car with a smile on his face!

Robert, helped me with a prior purchase that I was having issues with, Robert was patient and…read moreexplained why I was having the issues I was with my mattress. In review, he helped me see that the issue was with the foundation, and he was correct. I had a faulty foundation when it was inspected and I appreciate his due diligence. I am currently awaiting my new foundation. thank you, Robert!!

I really dislike shopping of any kind and I really did not want to mattress shop, but alas, I had…read moreto. I went to Mattress Firm and the prices were way out of my budget. I considered a bed in a box but I'm picky so want to try it out. I went here and the owner (I'm sorry I don't have his name. That's my bad) was so helpful. I really wanted what I wanted and he showed me a few and I found one I loved. Delivery was made next day (today) and I can't wait to sleep on it. Great transaction and less than half the price of Mattress Firms cheapest mattress.

Looks like this place is out of business. Stopped by today and sign out front belongs to a church.read more