Not the high quality pics they post…read more Coming back after my honeymoon to write my review : this place was so frustrating. The woman/owner at the front who answers the calls was clearly exceptionally talented. I do actually think HER work is the one broadcasted on social media. My maid of honor reached out via instagram with a photo of what I wanted for my wedding nails and when I got to the salon, I was excited to get started as it was the literal day before my wedding. (We DIY'd the WHOLE thing and I needed to make sure I didn't break any nails in the days before) I can't remember the name of my nail tech, but IMMEDIATELY I realized we were in a sticky situation. I tried to trust the process, showed her photos, told her I wanted a squoval French with the gold line to highlight the manicure. After I watched her MULTIPLE TIMES glue the tips on crooked, and I'm not talking like picky girl crooked, I mean DISFIGURED crooked - Once we got to the gold tip portion, I was told by the woman/owner up front "she can't work with metallics and do lines like that can you pick a different design?" In my head, I'm like, "did you not schedule this?" "Would you let me leave with my hands looking like this?" "Why don't you do it?" But she had another client and was doing anything absolutely gorgeous job on her nails while simultaneously dealing with a tough situation on the phone. I was so totally thrown off guard by this, already by the shape of my nails which definitely were very DUCK looking and the fact that we communicated with their instagram which is riddled with insane talent that I didn't know what to do. The woman up front/owner was very clearly and personally going through something on the phone that I really felt bad about and I just didn't want to ruin anyone's day so I just sucked it up and left with the absolute worst manicure of my life after so many times explaining that these were my wedding nails. My poor maid of honor got similar treatment where she got dip nails and her male manicurist put them back in white dip at the end so her nails literally looked like she played in glue. Im so frustrated. I understand people have hard days, but no one asked me any questions or seemed to care that I was getting married and chose their salon to do my nails. We had a huge wedding of 165 people and I had to show my ring to all of them - my nails will be plastered in photos for everyone to see. I tried to file them down on the sides, went to a cvs to try to fix them myself after our rehearsal dinner as I had 0 time to do anything since we were on a pretty big time crunch and my index nail on my left hand was literally pointing right. The salon itself is pretty, it seemed clean, but as far as marketing goes, I can't believe this happened to me. I paid 70 dollars and I always try to tip well, because I do want to believe the tech tried her best and that it wasn't necessarily her fault that the appointment we made was for something she couldn't do, so I tipped $20. Disappointed, sad and honestly feeling a bit robbed by them still. One week after as well, there was an odd gap of clear space between the French and the actual pinkish color that literally turned yellow on our honeymoon. Mortified to show my hands there. Now, even after I correctly took off the nails with acetone, I am left with an awful RING OF FIRE on my nail beds. this has never happened to me before and from what I hear, it means the tech was careless. The gift that keeps on giving! So now, after my wedding and getting my new and beautiful ring, I can't even get my nails done to show it off. I have to wait until these grow out. I will update the review with more pictures as they come in but here they are currently less than 1 month post appointment

Lyn is amazing. Great attention to detail &very friendly! Go see her…read more Recommend !!!!!!!

I'm doing another review, but this time, for a specific nail tech. I've worked with Cheyenne…read morefor...like 6 months now? She does an absolutely amazing job, and she cares so much about making sure I'm happy. She's so fun to talk to, and she GETS ME. My nails always look amazing, and she's always down to try whatever crazy idea I have. I absolutely love working with her, and I'm afraid that by telling everyone how awesome she is, she'll become too busy for me (but I'm no longer gatekeeping!)

Came to VA to spend time with my kiddos. I wanted to take them to get their first pedicures…read moretogether. I researched & found this place. It's very pricey. It's located across from Short Pump mall. The young lady at the desk was very friendly. We got drinks and snacks, which I thought only came with the expensive pedicure packages that I got for my kids, but I found out that they give them to everyone. Guess I paid extra for the flowers in their foot soak. Next time I will get a regular pedi for them. My daughter & I got gel polish. My son got a buff. Every single thing costs extra. When we checked out, I paid over $200 before I even added the tip. Very expensive, but it was worth it to see the smiles on my kid's faces. I would go back & just get gel polish with the regular package next time.

I always go to anna and she's amazing, honestly i wouldn't want to go anywhere else :)read more

Done-- I love the service however they over charge you - I questioned it because there are signs…read moreeverywhere to if you have questions .. I was told I was being charged for things I didn't get - cut down, full leg and full face waxing and the charged for gel, French, design and art!! 90.00 for items I didn't get -- and the employees response was Nothing is free here -- and she left .. extremely rude -- I will not be back !

I'm almost a year now without a manicure that chipped, pulled or didn't last me at least 4 weeks!read more

This is for Jen and Sydney. What I witnessed today was appalling. The moment a paying, tipping…read morecustomer walked out, you gossiped about her politics--and then Sydney made vile remarks about the death of Charlie Kirk. That isn't just unprofessional, it's cruel and inhumane. Customers come here for service, not to hear you mock the dead or trash people behind their backs. The only reason I've returned is Ellie--she is talented, professional, and the best tech I've had in years. But after today, I question why I'd spend another dime in a salon that shows such contempt for its customers. You aren't losing me as a customer over politics--you're losing me over morals. This isn't about opinions; it's about basic human decency, and you failed. If this is how you speak about your clients, maybe you don't deserve them.

They got me right and I showed them the picture Amy did a great job she was very friendly and and…read moreneat with her nail art I will be back I was very clean inside the have refreshments and they were very welcoming

I love my technician Dany! She is the best! Very professional. Always greets me with a smile. The…read moresalon is beautiful and pristine. I am always happy when I leave Ruby Nails.

Denise is the BEST in Richmond! After going to a ton of different nails salons in the Richmond…read morearea, I'm SO happy that I found Denise! Denise is super meticulous and she ensures every manicure and pedicure is perfect. She has so many colors to pick from - and she always has the newest nail color lines available (OPI and Essie). Also, she makes sure everything is super clean and sanitized. I couldn't be happier! Her schedule does fill up quickly, so make sure to schedule your appointment in advance.

Seemed like the best of the ones I read about and I wasn't wrong! Angel did my pedicure and I could…read moretell right away that she knew what she was doing! I had the basic pedi, but that came with a scrub on legs and feet, good massage and hot stones! I was in Heaven! They take walk-in's, so great for my habit of deciding I need something "right now". Highly recommend!

Super nice people and great service. The owner is very customer centric and works too. Great place…read morefor guys to come get pedicures and manicures too.

Excellent Nail Spa!!! Honestly, this is the happiest I have…read morebeen in years getting my nails done. Lena and Amanda are amazing! The whole team are perfectionists. Perfect nails every time. I promise you will be so happy with this nail spa.

Best salon in Richmond. Everyone is so sweet and Chanel does my nails so amazing every time. We go…read moreonce a month and the builder gel holds up so nicely. My boyfriend gets a pedicure and it's so worth it !

After trying "boutique" nail salons in the city, I found Sarah Nails through a friend and have…read morenever looked back. The salon itself is very clean and the staff is always welcoming, never rushing me to pick a color, and always accommodates a last-minute appointment or walk-in! I always opt for a gel manicure and it lasts much longer than my experiences at trendy salons in the fan & they even offer some of the same organic polishes if you choose to go that route. If not, I also love this salon as it's never overpowering/smelling of chemicals. The snack and drink bar is a nice touch and the prices are very reasonable ($30 for gel manicure or regular pedicure). Just remember to bring cash for a tip!

This is my go to nail spot! They have so many color choices, and are always so welcoming. I send…read moreall my co-workers here when they ask for a recommendation. They do get busy so make sure to call ahead if you're pressed for time.

The service is fantastic. I didn't pay attention to their hours the first time I went and went…read morecloser to closing. They didn't even tell me they were closing in an hour. They asked what I wanted and I asked for a Mani Pedi. They did both! Two different people- one did my manicure the other did my pedicure. The vibe was very luxurious and classy. Everything was so clean and no dust in the gel dryer. They even do waxing and lash extensions !!

Came out with "rings of fire" when the nail is over drilled, with the e-file. The lady doing my…read morenails held the machine at an aggressive angle and went too fast. I felt my nails burning under the handheld machine. Went here 3 times in the past for basic pedi and mani, and was perfectly fine. I was supposed to get a gel x/builder gel fill removed. Also for context, the gel x and builder gel were not the culprit of damage to my natural nails, when I got them done elsewhere, my nails were not getting damaged because the technician was holding the drill at the correct angle (horizontal to the nail plate). The process is simple and I gotten it done fine at other salons much less nice than saffron, but the person doing my nails rushed it. Now my nails are growing out with a weird dent, are thin and breaking from basic every day tasks. For the next 5-7 months I can't wear any nail extensions, gel, gel x, builder gel, acrylics. Worst of all it hurts all the time and breaks off in little pieces.