Prompt courteous and market priced. Needed a faucet to the outside repaired and he handled it all…read more Picked it up, installed and tested it.

I recently had David Rose install a kitchen faucet that I had previously purchased along with…read moreputting in a 1/4 turn valve. I have no problem with the quality of his work and he was able to complete the job in less than an hour. However, I feel that charging me $380 for just the installation of a kitchen faucet is too much.

Aaron at Steve's plumbing Is great getting back to you, actually returns calls promptly! courteous…read moreand helpful, great service! Installed my new gas heating system and has come right away when I needed him for other issues.

From the owner: The Boiler Replacement Specialists…read more Steve's Plumbing & Heating Co. has been serving Western Massachusetts since 1978. We are a full-service company that specializes in boiler replacements. We pride ourselves on quality craftsmanship and a common sense approach to solving each customers' plumbing and heating problems. Call us today for more information.

Pricey but efficient and got the job done in a timely fashion. They were professional and…read moreknowledgeable.

Never hire Poor work and very unreasonable charge! Hired few…read moreyears ago cost a bundle and poor workmanship

My autistic daughter is a longtime customer of Berkshire, with an expensive plan. Her Lennox gas…read morefurnace needed a new fan motor at a Berkshire quote of $2400. There was no negotiating on that price, even mentioning the price of gas to travel to Springfield,MA from West Springfield! Seriously! We sought out a separate quote with a local company, and the job was done quickly for $1600 including the new fan ordered from Lennox. I see a big problem with Berkshire 'abusing' the trust of longtime customers who expect they are in good hands. Other people at the Hampden East complex Nassau Drive have reported dismay with Berkshire and urge customers to go elsewhere. Thought you should know. Barbara Dautrich Carol Dautrich 98 Nassau Drive Springfield, MA. 01129

We paid extra to be a "Premier Customer" which supposedly would put us ahead of regular customers…read more A Tech (Jose) was here yesterday for a seasonal checkup. We had had no problems with the heat. He said we needed a capacitor so we paid an extra $110. He left and didn't flip the switch to turn the furnace back on. We didn't realize it until the heat didn't come on this morning. I called at 6:30 AM and got a call back at 7:45 AM. The heat didn't come on after flipping the switch. The best they could do was to send the same guy out between 2:00 - 3:00. I heard nothing by 3:30 so I called the office. I was told a different Tech would be out, who had two customers IN FRONT OF US! I called back at 4:00 because I hadn't heard anything. I was told he should be here by 4:30. We then called at 5:00 and was told he was on his next to last call and he would be here when that was finished. Jimmy came and took care of the problem. Jose had not only left the switch off, but he didn't turn the gas back on. Overall, except for Jimmy, it was less than a great experience the last 30 hours. I would have expected to have a Tech here before 5:30 PM today.

Came over as scheduled and swapped out faucet. He was quick, professional, and cleaned up after…read morethe work. It was not a straight out swap so his experience proved valuable. Pricing was reasonable. Highly recommend.

Overpriced! Came 3 times for what should have been completed in one trip. First trip to look at the…read morejob, the second time said he didn't know what he needed and had to leave to get supplies, but did do some of the work. After doing some of the work he claimed he didn't have the supplies to replace leaking pipes which I told him about on the phone and showed him when he came the first time. Left a mess of water all over the basement floor. I offered a bucket and he said he had buckets, but never used one. Bill was just a price - no breakdown of supplies or labor. When I called afterwards to ask what he charged per hour - no response. Find someone else!

H&D have replaced my aging oil furnace and air conditioning, as well as a new water heater most…read morerecently. I have their service plan, and for a reasonable price they come out and take care of the HVAC components on a regular basis. The technicians have always been straightforward with me, and I've had zero problems with everything except a whole-house humidifier, which needed to be replaced and re-routing of the drain hose, and they stuck with the problem until it was taken care of. They've always been responsive, and have a collection of great techs who are polite, respectful of property, and friendly. I would recommend them for sure.

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Called on wed he was here first thing Friday. Very nice knowledgeable took care of clog in 15 min…read moreand price was reasonable

We called with a septic system emergency. While they were initially helpful and polite, they…read moreultimately forgot about the job, and us, entirely; on Saturday night they promised they would be out the next (Sunday) morning, but neither called nor showed. When we called to ask what was going on they had no idea who we were, then blamed the situation on, 'a little mix up '. They did not apologize once, nor could they tell us when they actually would be back to fix the issue. Perhaps Fletcher is fine for routine issues, but be wary if you have an emergency.