Great customer service, good prices, and good location. They have everything from smoke products to also just nicotine products like zyn's

This is my favorite local smoke shop! I visit about once a week and the staff is always super friendly and they always have what I want. The price is good and the shop is very pretty! read more

Yes the girl at the counter is rude but I don't even mind that part. It's a 2 second transaction. The real crime is the fact I've bought multiple duds from this shop. I thought once or twice was just a bad batch but it's been more than enough times that something shady is happening. They need to be flagged! read more

What an amazing experience. I wish I remembered the individuals name but he was the best. I believe hes the current shop manager thats cares about the place as its his. I asked for a last second hooka, coals, tobacco, coal burner and foil and had one obstacle of needing delivery. This guy literally went above and beyond and face timed me to show the selection and walked me through everything. He literally became my friend instantly haha it was so sick. Het got everything for me over face time and even delivered to my hotel on his bike after he closed up the shop and took care of business. Amazing ridiculous service beyond imagination. Never thought id experience something like this when calling about getting a hooka. What a great hard working guy. Great service better person. Much respect to him and the shop. My go to every time i come to Miami from now on. Thank you!!!!! read more

The woman at the register is extremely rude, unwelcoming and has horrible customer service. I've been there several times to give her the benefit of the doubt, since we are all entitled to having a bad day. However, her attitude remains the same. Save your money and take it elsewhere. Will not be returning. read more

Downtown Miami's premier smoke shop! Clean, fresh, up-to-date, expert service. Ask for Will. read more

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Me and friends were looking for a smoke shop to grab a couple cigars and just enjoy. Me and my friends were strolling around 10pm in downtown a couple days ago and ran into this smoke shop. This smoke shop was complete. It has everything you need and want that has to do with smoking. Wilson Chan provided great customer service. He assisted us with cigars and answered our questions. He's also friendly too! We had a long convo as a group talking about the West coast and Miami. He was giving us tips on stuff to do and visit. He's awesome! I ended up picking up three Oliva V series and had a wonderful time with my friends. For about $9 each we had an amazing time enjoying the nightlife and drinking Cortaditos. Thanks Wilson! read more

I went in there for the first time Bought 7 Puff Bars from them (i smoke them a lot). After opening the first on I noticed they had a plastic cap only on one side (they meant to be on both, i get them all the time). So i went to verify them on the puff-bar website (there is a scratch off code on each one for verification purposes) and the turned out to be counterfeit. When I confronted them about it they dismissed the issue, ignored the FACT that they were counterfeit and only after a lot of pressure accepted to exchange only the ones that were open for store credit, refusing to return the other 2 which I opened tested and stopped using once i saw they were counterfeit. THEY ALSO PUT THEM BACK ON SALE.. which means probably all the vape and puff bars they have are counterfeit. Which is worrisome because people have been known to get sick and have serious health issues from some of the chemicals used in low quality vape liquids. Who knows what else that they sell is fake. DO NOT SHOP HERE FOR ANY VAPE/PUFF BARS OR LIQUIDS. read more

City smoke is one of the top elite smoke shops in the heart of downtown Miami , with heir exceptional customer service and elite products :). You could never go wrong! They treat you like family and make sure you are taken care of. Highly recommend stopping and checking them out while you're in Miami. read more

Not only is this store clean and so organized, the staff is very friendly and helpful. They had exactly what I was looking for!

rude staff. clerk was outside upon entry into the shop, did not come in until at least 3-4 minutes then had an attitude, because she was called out for not being inside the store for 3-4 minutes while customers were in there, she is very unprofessional and I would recommend everyone avoiding this place. will not be returning here read more

I used to love and frequently visit this smoke shop but I had a terrible experience today with the cashier and I don't think I'll be returning. The pricing and products are fine but if you can, go to Vice City Smoke Shop instead! read more

Quality product, great music and good vibes :) Located in the heart of downtown where there are so many hidden gems! If you need anything smoke related, head here first if you are in the area. read more

DO NOT PATROCINATE. WORST CUSTOMER SERVICE IN THE USA BY FAAAR!! The Worst customer service in the USA by far... Bought something the employee says its universal and works with every cartridge and it didnt. As i thought that the customer is supposed to be right,it is very different with this guys in this smoke shop!!! They dont stand behind faulty merchandise and get angry with customer immediately because you unsatisfied!!! Immediately the employee started screaming at me as if i was wrong!!! He sold me a useless battery that i will never be able to use!!! Because of his missinformation!!! And the i receive a very bad attitude about it when i tried to change for another product!!! Worst Customer Service in the USA!!! Just like their employee said!!! Theres a lot more other Smoke Shops around so listen to him and go elsewhere!!! read more

Came in on Saturday. Bought a vape pen made for the purpose of concentrates. Guy tried to sell me a cheap one for $20. Said it would last a day. I passed. He then said I have a better one. You should be good for a while. $43... I said well if it's going to last a while I'll take it. Got home. Took 2 rips off it, plugged it in for a charge and it never turned back on. The lady at the store said all sales are final which I'd understand had the pice of shit not upsold me on it. Terrible service. Only way I'm going back is for a refund or a new pen. Can't stand somewhere that doesn't stand behind defective shit they sell read more

My local smoke shop. Love the staff, love the place, love the inventory and love the prices.

This is such a great shop. They always have all the best merchandise and it find the employees treat you like family. I would highly recommend you make a stop here if your downtown Miami. read more

great selection of craft beers, they carry india pale ale from stone brewing co. which is one of my favorites and had harder to find craft beers like Left Hand Milk Stout Nitro. They also have a variety of cigars and tobacco products. The selection and the friendly staff make this store a great addition to the downtown area. read more