Always on time. Respectful employees. Bugs GONE!! Response time is %. Reasonable rates. Good communication.

HIGHLY RECOMMEND!!!!! Monica in the office was awesome in explaining everything regarding my pest control. She answered all of my questions. That is the reason I decided to go with Citywide. Customer service and communication is important to me. The technician Adam was very thorough and walked me through everything that he was doing and explained the whole process and timeline. read more

Made an appointment online but also spoke with the ladies on the phone and via text. Overall easy to communicate. I had them come out for the initial visit and the bug person was nice and explained everything. I would recommend this company. So far so good. read more

Dear Dylan, Yes you did called and followed up, but no discount was offered. You still offered the same 399 they offered me during the visit. Our disagreement during the visit was that he wasn't great at calculating the rate. I calculated it 3 times to explain the total wasn't adding up. We eventually got it right after calling the company. Plus the service that was offered om the phone was contradicted in person. At that point i choose not to add the monthly plan. During your call you did explain his miscommunication but at that point i had already lost faith. Thanks for following! read more

I reached out to City Wide Exterminating as I needed a WDIR for a home refi. They were properly responsive and friendly over the phone in my follow-ups. To top it all off, when Simon showed up, he was respectful (wearing mask without being prompted), did all the right things when entering & inside my home, and communicative (but not overly so) being clear with what he needed to do. read more

I contracted for a year with Citywide exterminating because of a problem with moles and voles in our yard. Over the course of the year, they caught two moles, so it cost about $600 per mole and my yard is still full of mole tunnels and holes. read more

City Wide Exterminating has a great team that cares about keeping your home clean and bugless. Jason was always prompt and very helpful explaining and answering questions/concerns. I would highly recommend adding this service to your home for a good piece of mind. Thanks everyone at Locut City Wide Exterminating. read more

I absoLUTEly recommend City Wide Exterminating for folks who want to prevent the creepy crawlies from taking over their homes and getting into their business. From Sandy at reception to Jason coming out to the house, this was a dream job from start to finish. Sandy was incredibly personable and fun, and Jason was efficient and knowledgeable. The service was surprisingly reasonable, and so far, very effective. For a great deal and outstanding service, I recommend City Wide Exterminating, 100%. read more

Very responsive. Clearly answered all my questions about the various options and what kind of chemicals they use. They also have a guarantee if you see any pests after their treatment. read more

Great service, great follow up, very pleased with the workmanship. Nice people to deal with, very professional!!

Would advise to give customers written agreement prior to service. Do not ask customers to sign an agreement electronically without providing a hard copy in advance. Ideally, it should be sent via email prior to service. When requesting that my husband see a copy first, this made it a pretty cumbersome process. The tech who serviced us also made a comment that sometimes customers have too high expectations and call everytime they see a bug. He referenced one tech who was "dealing with a difficult customer." My understanding was that they would come out if there were bugs between contracted quarterly services no questions asked. Hearing a tech talk behind other customer's backs was concerning to us. Unlike other companies our family and extended family has used in the past (particularly Ivey who has done a fantastic job for them!) in the Charlotte area, City Wide only treats "critical areas." Our expectations from prior successful exterminating experiences involved full baseboard sprays inside. The supervisor who called to address our concerns made one comment that was very innappropriate: questioning WHY we would ask about their cancellation policy. Because as a consumer, we have that right and any informed consumer should inquire of contract details at ANY company. We chose City Wide due to their presence in our community, but their practices and policies did not meet our expectations. We do appreciate that a supervisor reached out to explain their reasoning, but City Wide's overall policies and procedures didn't match what we anticipated. Do your homework and ask for contract details with ANY company. City Wide does draft monthly, but fine print indicates it is a 12 month commitment, with a 50% penalty for early cancellation. We rarely do business with any company that requires an annual contract and monthly draft. Always a red flag for business practices. The company our other family members use are billed quarterly, which is what we will seek out in the future. Will be switching to Ivey per several high recommendations from friends and family. read more

After several attempt to rid my home of unwanted wildlife, I called Chris at City Wide. After close inspection of my home to identify potential points of entry, trappings began. Chris along with Zach tirelessly tracked and trapped my unwanted visitors then sealed potential openings. Many thanks for your efforts Highly recommend this company because they are thorough; trustworthy and just down right good at what they do. I would Recommend this group read more

Great experience! They were professional and answered all of my questions and concerns. I had a squirrel issue and they handled everything quickly, professionally and even repaired the hole they were entering the house with and it looked perfect! You couldn't even tell it wasn't apart of the original house. THANK YOU! read more

Absolutely 100% customer service & customer satisfaction! In today's age--this type of service & company are hard to come by...not here! Extremely helpful, knowledgeable staff & technician. Reasonable rates & just hands down excellent service. So glad I chose City Wide Extermination for my extermination needs! Trust me- you will be too!!! HIGHLY RECOMMEND! Thank you! read more

I used them as a result of calling 5 of the highest rated pest control companies on Angie's List. City Wide had the pest price on a single inside and outside spraying with no contract. We had a wide variety of bugs popping in from time to time and after the treatment the only bugs we have seen have been dead! The tech was very knowledgeable and professional. I had no problem letting this guy in my house and around my family. I also had him do a mosquito yard treatment while he was here. I will probably continue using them for the rest of the summer because my kids loved not being mosquito dinner. I will use them again for pest control if I see anymore creepy crawlers. read more

I called city wide because I thought I had bed bugs. Turns out I had poison ivy. Dylan came when he said he would. He performed a thorough and professional inspection. Even though he didn't find any bed bugs he left me some traps and told me. How to use them. Also, the inspection is good for 30 days. I would use City Wide Exterminating again. read more

Citywide is an excellent exterminating and wildlife company. I have worked with Robert for over 20 years, and then Chris & Dylan (& excellent office team) since Robert expanded. I am thrilled that this company has succession with equally as honest, good-hearted people as Robert. This company is of the highest integrity: they explain, are honest, do not make promises they cannot keep (especially related to wildlife, bugs - they are nature's creature, we cannot control everything that happens related to nature!). I refer friends and give Citywide the highest recommendation. read more

I have known the owner since 1996 when he worked for a larger exterminating company. So excited when he went out on his own. We have been using him quarterly ever since! Great family run business and overall great people. I have referred him to tons of family and friends in the Charlotte area. Can't speak highly enough! read more

I know I have the cleanest house. I would never have thought to see German roaches in my home. It was disgusting. I got several estimates from pest control companies. I decided to use City Wide exterminating company. They are knowledgeable about the cycle of roaches and I was so thankful to be educated on how they multiply and what to do to prevent them. Dillon from city wide is extremely helpful and Michael came out and did an excellent job. I will keep this company from now on to do my pest control. Thank you City Wide exterminator. read more

I have learned that the cleanest houses can have an embarrassing pest invade their home! I don't even LIKE writing about Bed Bugs! Never in our lives would we ever think these critters would invade any residence we lived in, but it happened! I called City Wide Exterminating to ask for someone to confirm my suspicions. Dylan Morrison, their Technical Director called me back very quickly and answered every crazy question I had! Where did they come from? Guess what? They can come from anywhere! A movie theater, your job (yes, even from a hospital), any seat where they could hitch a ride. It's pretty scary! Dylan went over all my options and he was at our home within a few days. He even tried to juggle his schedule to come as quickly as possible. Frankly, hubby and I were freaking out over the whole thing, had removed our bed to the garage, TRIED to sterilize the bedroom and were sleeping on the sofa's downstairs. Dylan came armed with his tools of the trade at 8am and worked on our master bedroom, bathroom, closet and family room couches until around 12pm. I can tell you that Dylan and his company take their work VERY seriously and want to leave you feeling better after the experience. I must have asked him a million questions, but he was patient and answered ALL of them. Prior to his visit he coached me on what to do with our clothing, etc. These BB's are a royal pain in the you know what! Best part of this experience? Dylan left us feeling like the problem was SOLVED. He emailed me several times checking up on us to make sure they were eradicated! If I found a bug and sent him a picture he would tell me "no worries, it's an XYZ, not a BB". WHEW! The follow-up visit was 3 weeks later which was included in the cost and he sprayed more and double checked the couches and anywhere else they may still be hiding. If you're thinking a hardware store will help you solve your own problems? Guess what? Don't waste your money. Dylan found ONE (yes ONE) bedbug after he disassembled the bedframe and it was UNDER a screw in the hole! Seriously???? So in total, we found 3 of these nasty, biting pests before it turned into a much worse situation. So if you have your suspicions, I can't encourage you enough to call City Wide Exterminating as quickly as possible! And by the way, this is a family business that CARES! I'm calling them for ANY pest related issues I'll every have! THANK YOU SO MUCH DYLAN! read more

City Wide has provided exterminating services at my home for a few years. I am SO impressed with their professionalism, promptness, friendliness, and overall customer service. They show up when promised, provide quarterly telephone service reminders, and ALWAYS ask if any problems exist. They have truly provided the most consistent customer service of any business with which I have had the pleasure of working. Thank you and you can count on me as a long-term customer. And of course, they always make certain my home is creature-free. read more

Great. Chris got the entire family of squirrels (5!) out of my attic and humanely resettled them on 300 acres near his house. Totally professional, as is Ashley who answers the phone at the office. Great company. read more

Fantastic job! I've had them out several times and they do great work.

We had a great experience with City Wide Exterminators. They were very friendly and professional and removed a raccoon from our chimney in under an hour. He even placed a temporary cap of sheet metal to keep the raccoon out and offered to get us a quote on a new permanent cap for our chimney. From the lady who scheduled our service over the phone to the exterminator who came right on time, we have been very impressed with this company. read more