JJ went above and beyond . Everyone at city wide is so sweet . Customer service is always a 10+. Rita & everyone at the office as amazing . I love the prompt service . Highly recommended . read more

Be careful giving your credit card information to this company over the phone! I called them to request a tow because the tow company my insurance was sending wouldn't arrive for two hours. I told the dispatcher that I needed to get my car to the tire shop ASAP before they closed. Dispatcher said it wasn't a problem, took my credit card information and then REFUSED TO SEND A TOW TRUCK. His reason was that I hadn't canceled my insurance tow yet. I told him that I tried calling them but they weren't answering so I would have to keep trying to reach them in the mean time. He still refused saying he was going to "pass" because he wasn't going to "race" another tow truck there. What kind of shady business are they running here?! Why would they collect my card information only to refuse me service with some BS excuse like that? After reading all of these reviews about how the employees have been accused of stealing, I'm now concerned what they will do with the card information that I gave them. Well if any fraudulent purchases come up on my account, I guess I'll know who it was! read more

THIEVES!!!!!!! Should be shut down immediately!!! My Husbands truck was towed to their shop on Monday 6/5, his wallet and cellphone stayed in the truck while he was rushed to the hospital with multiple fractures and surgery needed yet the tow yard would not release his belongings to me (his wife) the owner Roger M. said your husband would have to be the one to retrieve his own belongings because that is his policy unless you can provide a notarized letter with his physical signature. A day later once a notary was available I immediately went to the tow yard to grab his belongings only to find his phone missing (gps showed it on site but they still denied having it) his wallet had already been gone through and cards used on Uber/PayPal/Taco bell and others NO SHAME!!! as for the truck they also stole the beds tonneau cover. Avoid this business at all costs if you value your belongings....... read more

LOW LIFE SCUM/THIEVES!!! Business should be shut down immediately... they Stole my Cellphone Debit/Credit card information and started spending quickly... After my accident my truck was taken to their yard on Monroe Street in Stockton. While my truck was there my wallet, iPhone and computer were inside the cab. The business owner would not let my Wife retrieve my belongings he stated it was there policy that I would have to be the one to physically retrieve my items, this was not possible I explained since I was in the hospital getting treatment for multiple fractures/surgery (they did not care as their policy apparently supersedes all). We where asked to provide a notarized letter so my wife could retrieve my belongings, a day later once we provide the letter my wife unfortunately only found my laptop and wallet that looked like it was rummaged through thoroughly. While they were in possession of my wallet they went on a shopping spree Uber/Taco Bell/ PayPal and numerous others NO SHAME! even though my cellphones gps traced the phone to their yard they still denied having it. Today the owner would not speak to me he would not even show his face. The only person that had enough sense to talk to me was the manager, and she was of no help, while we where leaving the site the owner was laughing blatantly in our faces, because he knew the police were not going to show up while we were there. read more

City Wide Towing - Towing Near Me - Stockton, California

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Few days ago I called a towing company to get a rate quote, that towing company quoted me about $285 to tow my motorcycle 10 miles only. I heard the lady stroking the keys on her register and calling it..."towing plus hook up, plus.".etc..etc.. so I said to the lady, no thank you. then I called city wide towing, I spoke to a dispatcher, I said need to set up an appointment for saturday....he said no appointment needed, just call me that day....I asked for a rate...straight out $90 dollars. So, Today I called. thinking yeah right, $90....the tow truck showed up right on time. I did not get the drivers name, he was an old man, very polite, very calm, very experienced and professional. I was concern with my bike, loading it to the flat bed. With calm and patience he loaded it with ease. Not only that, he stopped couple of times on the way to the motorcycle shop to make sure the bike was secured during transit. old man said "taking precautions as if it was mine own bike"...the truck arrived to the shop. the same professional performance given by the old man.....and yes only $90 dollars, no buts, no additional change. so I gave him a straight $100 dollar bill. I know is not much as a tip....but with this pandemic, I even count my pennies when buying pizza. Thank you for keeping your honest rate and for the great service. We need people like this who really care and enjoy their job. You are definitely going on my phone list of contacts for emergencies. thank you and God Bless. read more

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My wife, myself, and aging dog walked away from a head-on collision on Hwy 4 just west of the San Joaquin River bridge. City Wide towed the wreck remains of my Subaru with all of our camping gear to their yard and locked it up. A few days later in a rental truck I drove to City Wide to collect my gear. Roger and Mike were extremely helpful in loading my camping gear in the truck and lending me a screwdriver to remove my Marine Corps license plate frame. Good people. read more

Horrible service, belongings get "lost" before owners go pick up their stuff from the car after being in a car accident.

After waiting over two hours for the tow truck being sent by my insurance company, I finally gave up. I called City Wide Towing, and the gentleman was at my location in less than 5 minutes!! Dang, this guy was good and fast, I could not have asked for better service. I strongly recommend City Wide Towing for everyone!! read more

Do not let the police use this company or this tow company anywhere near your car if you want your stuff to come up missing. Had a family member lose all his belongings at this place after a bad accident phone/cards etc. and tracked his phone to the tow yard and they still denied having it there. Going to report to the bbb hopefully have this place investigated for shady business practices. Apparently this is nothing new to this company judging from the reviews from different customers on different sites. read more

The worst tow company I've ever had to deal with in my whole entire life I would rather pull my car with a horse and buggy than use them

As a business owner i know how easy it is to get negative reviews and how rarely a customer after having an awesome service will go and tell everyone about it! Those guys did an awesome job! Our truck got stuck in a ditch and 3!!! towing companies couldn't help us (plus it was on Saturday)! Then those guys showed up and we were sceptical! Our huge truck was ast 45* angle and we were not sure they can pull it off with their 2 little trucks. Guess what - 4 hours of inch by inch work and this truck was out of the ditch with NO damage! They worked like doctors. Step by step first front then back! We were more then impressed! And their pricing - they would of told us $1,000 and we would of not complained. $250!!!! thats all they charged for ALL THIS WORK! From now on - they are our to go company (hopefully we won't need them too often lol) read more

City Wide Towing - deep in the ditch - Towing Near Me - Stockton, California

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I've had problems with the front bumper lip on my car falling off continuously at the worst times. I took my car to Honda and they failed to fix the issue correctly multiple times causing me a lot of inconveniences. Anyways, it fell off while I was on the freeway so I ended up stuck in the shoulder, called about 5 or 6 tow companies that either didn't answer or were fully booked up. Roger came and helped us out within 15 minutes and made sure our car was safe to drive to our next destination. Such great customer service and extremely reliable. Normally don't write reviews for businesses, but couldn't ignore how greatly we were treated by this company!!! THANK YOU! read more

I called at 9:00am to schedule a tow for 3:45 to take my car to the shop that closes at 4:30. I take time off work to get home early, 3:50pm comes & No show!!! I call to ask if truck is in route and dispatch tells me she never put it in the system. No time to Scramble for another tow before shop closes & wasted time off work read more

My father's van got towed by the city. So my father paid the fees and we needed a towing company to get it out. So, we needed a towing company to get his van to his house. I just googled Towing company's in Stockton and tried this company out. I am very satisfied and pleased by the service of Roger at City Wide Towing. This is our first time going through this and the police department gave us the wrong parking garage place where they had his van...it was a very stressful situation. I spoke to Roger from City Wide Towing about 4 times throughout the day and through it all he was very helpful and patient with me and gave Excellent customer service. I will definitely use City Wide Towing in the future. Thank you so much!!! Maira read more

My car had some issues and I had to have it towed home. I called around and either they did not answer and one company had to nerve to charge me $130.00 to go not even 8 miles. So I called Citywide Towing. The driver called to let me know he was on his way. The amazing thing was he showed me what the issue was as to why my car would not start. An automotive shop would have charged me over $500.00 to fix something that cost me $71.00 and that included the labor. The tow driver did not have to offer that information. If you want a good tow without being ripped off, Please call Citywide Towing. You will not regret it I promise. I will never use any other tow company. Thanks Citywide Valerie Lewis read more

Big shoutout to Mike. I had a someone in my driveway that wouldn't leave. They abandoned the car and I was having it towed. The guy showed back up and Mike handled it so well. Even when the cops got involved. I just want to say how thankful I am for this company coming out as quick as they did. Thank you again. If I could give more than 5 stars I would. read more

Thank you so much to the awesome lady who helped us last night on freeway 99. She was early and very nice. They were the best priced! Everyone else was quoting us between 900-1250$ to tow our trailer and they did it for 225$. read more

Shout out to Jamal from City Wide Towing. I was on my way home from the shore today- Sunday- the hottest day of the year or maybe many years (like 100 degrees) when my car quit on me just after getting on I-476 in heavy traffic. I called AAA and was told a driver would be there within 30 minutes. The driver called to verify my location and arrived within the stated time. He first had me move to the air-conditioned cab and gave my a bottle of ice water before getting my car on the truck. He made sure someone would be able to meet me at the end of the tow, and when I had trouble getting my ride on the phone, he drove me the additional half mile to meet them so I wasn't waiting in the excessive heat! Made an unpleasant day so much better. read more

Worst company I have ever dealt with the person answering the phone was rude and unprofessional and not willing to help. Do not do business with this company they are garbage and will not help in a emergency situation . I recommend Technique towing they immediately sent someone out to help. read more

I'm sorry I didn't get the name of the female driver but she was awesome! The price I was quoted was half ($75) of the 1st company I called. She was in front of my garage in no time. I can't say enough about how professional & friendly she was. I am nearly 67 years old & it still makes me proud to see women who are working in jobs I could only dream of as a young girl. I know who I will call for help if I ever need another tow. My car made it to the shop & I know what's wrong with it already thanks to City Wide. read more

They have very reasonable prices and the response time was great they had a truck to me in about 30minutes. The lady that came to hook my car up was nice an had it hook up and hauled off in no time. I will definitely use them again if needed in the future read more

Bobby was very friendly professional and efficient. It was a pleasure working with him. City towing was very reasonable in their pricing. read more

City Wide Towing - Towing Near Me - Stockton, California

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Very friendly and professional staff. Driver arrived in less than 30 minutes and took great care of my car. While I hope I never need to call a tow truck again, if I ever do City Wide will be my first call. Thank you for the great service! read more

Called around town for the best price for a 1 mile tow. Most places quoted $65; City Wide offered $60. Called at 0710 and they said they'd be there in 25 minutes. Tow truck didn't arrive until almost 8. The driver couldn't make change from $100 so had to drive to a store to break the bill. On top of that, the tow truck wasn't able to put my car in the driveway; we had to push it up ourselves. The driveway has a standard gradient. I would have gladly paid $5 more for a punctual, capable tow truck ready to conduct business. read more

Alan was very friendly and arrived exactly when he said he would. I was in a bad area in stockton and alone, and he got my car home quick and was very professional. Thanks Alan! read more

City Wide Towing - Thanks alan - Towing Near Me - Stockton, California

Rita is an absolute sweetheart. I was in a bad wreck on Friday and wasn't discharged from the hospital until after 9PM, when the office and lot were closed for the day. I called to inquire about retrieving my belongings and when the soonest was that I could get to my vehicle. Normally it's a Mon-Fri type of situation, but Rita was kind enough to let me in on Saturday, expressing sympathy to my situation. I'll absolutely recommend this towing service and yard! Everyone on location is incredibly nice, I received some of the BEST customer service! Thank you, City Wide Towing, for making my otherwise grim situation so much better!! read more

My truck broke down in French Camp on Sunday and City Wide Towing was awesome they were quick and so very nice. I will be referring anyone I know to use them when they need a tow company. 5 read more

they are a terrible towing company they are rude and have no respect the women there is really disrespectful has no type of Service or communication skills never again mad i had to give them one Star read more

Had a great experience with this company. Mike was awesome to ride with and he took good care of my care! Would recommend this company and hopefully mike can pick you up. read more

Needed a non emergency tow from point A to point B and was completely satisfied from the dispatch to the driver the process was smooth and the price was fair compared to the rest of the city, I'd like to mention they were the only ones who were able to get me an immediate quote and eta for the driver whom also arrived 40 minutes earlier than expected. read more

City Wide was the only company at 2am that would do a 70 mile tow for us after being involved in an accident miles from home. Mike was professional and a genuine guy. The truck was clean and well taken care of. Very pleased with their service. read more

Had an appt scheduled at 1145 through my repair shop and around 1 I call to see where they were and whoever I spoke with was rude. I was told I didn't answer and they said they couldn't get in the gate and would have to reschedule for the following day 1145. It's a gated community gates are open dusk til dawn. Whether or not I answered (which I didn't have a missed call or message) would be irrelevant if an appt was confirmed through the shop. Huge inconvenience read more

This towing company has became our go-to! Great prices for being local, and each time we have called we were sent a hero named Susan! Whoever hired her has a great asset to their company and definitely should not lose her. She was able to get our Tahoe on the bed of her tow without causing more damage to our vehicle, after the ball joint broke and our whole tire was no longer attached on the front end of our truck. It was the hottest time of the day, in a very tight parking lot. She went and called security to assist in clearing the lot, she was very professional and you can tell she was very much experienced, as she was friendly and personable, too. She was able to leave our truck on our driveway, which is gated and their happened to be no room on our street either, as our neighbors were having a huge party. What a day it was for us, and what a job for little ol Susan, who did the dam thang! Fast forward to a few days ago, we needed a tow again, and low and behold, here came Susan! She was quick, came to the rescue, and she sure remembered us. That felt great, like we were appreciated customers and she was happy to see us. I dont look forward to needing another tow, however, we know who we will be calling next time and who we will HIGHLY RECOMMEND; CITY Wide towing! Thanks guys! Susan, thank u so much for all ur hard work with our difficult situation and being patient. Please don't forget us! :) read more

The only company that was wiling to assist us during midnight on a HOLIDAY. Price was reasonable and service was great. They said ETA would be about an hour, they came a little less than 45 mins. Driver was very friendly and professional and was very careful about handling my property. read more

My 23 year old daughter's car broke down,and I called my roadside service and was led to this tow company...The dispatcher,"Roger Markowitz",was very irrational, unreasonable,and extremely rude...He accused the customer service agent,my daughter,and myself of "giving him attitude",his words,and refused to tow her car...She had young children in the car,and we pleaded with him to give us a tow,and yet he said he did not care about us or the children,and still refused to tow the car,and he was not being rational,and was extremely agitated from the moment of contact...I have no idea what the real reason for his awful attitude is,but you guys have definitely lost a repeat customer,and my roadside service provider has chosen to remove you from their provider list...I have never in my life had such an awful experience,and this man is a real piece of work! He knew that you guys were ultimately the only tow service open,close,and available at that hour,and manufactured a reason to not help us.I hope you guys do something about him,and quick!! He was awful to us,and extremely disrespectful.He had no compassion/empathy for us at all...Smh.So,we were ultimately stuck on the side of the road all night,from 10:30p.m. to 5a.m.,with 2 little boys,ages 5,and 2,in the cold!! I really don't have anything good to say,and if I could have posted this review without any stars I would have... read more

Quick response, shows up in given time. Nice driver. Very reasonable price. My 4th time this year

Susan I'm pretty sure was her name went out of her way to help really good customer service! Definitely call if needed again And I would highly recommend this place to anyone honestly when workers like that go the extra mile to help. Thank you again! read more

My wife got into an accident...Quick response and was very helpful even when we changed pick up and drop off location multiple times. Put us at ease after a tense situation. The driver was friendly and efficient. Hopefully we wont need to, but if so we will be using them again. read more

Love this company! Always friendly always helpful. Unfortunately I have used them on many occasions. And will continue to recommend them. Rita is amazing and Jeff is the best. read more

Great Service. I called from Tracy for a quote to get my car back to Stockton and it was cheaper than every single tow company in the area. I called maybe 8 different places and they were the cheapest and didn't have any hidden prices. I did have to wait about a 45min later than told but not that big of a deal for me personally. read more