Great deal on my XBox repair, great customer service and honest with the timeline. The whole…read moretransaction went smoothly and I will be purchasing some stuff from here.

1 Star 0 if possible I really tried to give this store the…read morebenefit of the doubt, but after multiple experiences, I'm extremely disappointed and no longer feel comfortable shopping here. The first issue was a PS2 controller I purchased from the store that turned out to be defective. I had the receipt and had purchased it that same day, but when I asked for my money back, I was given a hard time and was told that they could exchange it. I eventually accepted the exchange, even though the experience already made me question the quality of the products being sold. The second issue was a PS2 game I purchased that didn't work. I had to make another trip back to the store to return it. After that experience, I was hesitant to purchase another used game without knowing that it actually worked. Then, on Sunday, August 9th, I went back to the store and found another PS2 game I was interested in. There was only one copy available, so I asked if they could test it before I purchased it. Considering my previous experience with a defective game, I didn't think this was an unreasonable request. Instead, I was basically told that it was up to me if I wanted to buy it. At that point, I was done with the store and walked out without purchasing anything. I genuinely tried to give this place the benefit of the doubt, but after these experiences, I'm extremely disappointed with the customer service. I don't feel like the store made any effort to make me feel confident about spending my money there after I had already experienced defective products. I would highly recommend taking your business somewhere else. I would not recommend this store to anyone looking for used games or gaming accessories. Honestly, it makes sense why this place always seems empty whenever I'm there.

WAY OVERPRICED. Every single game here is at least $10-15 over pricecharting.com which is value…read moremarket of games. Not to mention they lowball you so hard if you bring your own games to sell or trade. better off going to gamestop or amazon.

The Video Game Store The Community Needed!!! Great Shop With A Little Bit Of Everything, Love…read moreGamePlay

The best in town for pokemon cards, big selection of different gaming systems, games, trading…read morecards. Service by the guys is immaculate shout out my boy Jose , Bryan & Elliott. Prices vary depending on what you're looking for.

I'm really disappointed with my experience at GameTower. I was sold two different Xbox consoles…read morethat were both defective, and instead of helping me, the staff claimed I "came back three times to cause problems." I came back because the consoles they sold me didn't work -- simple as that. I traded in a pristine Series S and paid extra for a Series X, only to receive a unit with a damaged USB port. They were able to exchange it for another but that one had a loose hdmi port. When I returned, Bobby did try to help, by tightening the HDMI port and giving me $15 in store credit but it doesn't fix the fact that I paid for a console that wasn't in proper condition. What makes this even worse is that I've been a loyal customer for years, even appearing in videos on their page. I've supported the store, recommended it, and spent plenty of money there. So being treated like I'm causing problems instead of being helped properly is extremely disappointing. I appreciate Bobby's effort, but I still don't feel satisfied as a customer. I expected honesty, respect, and real solutions -- not attitude and band‑aids. I won't be returning, and I hope others double‑check their purchases before leaving the store.

I called beforehand to ask if they had something in stock, and they said they did. I went in later…read moreand was able to get it with no issues. The service was amazing and everyone was super helpful. Definitely recommend this place!

Super cool store I believe this is the best retro game store here in Socal they have all the…read moreSega/N64,GameCube, Dreamcast, everything you can think of and he really tries to meet you at the best price even for some retro items you may have yourself. Thanks Teyoh it was so nice to meet you see you soon!!

I entered the store and it had all kinds of things even vintage stuff such as ps3's, the service…read morewas really well and they do all kinds of things such as cleaning consoles to fixing them. I would definitely recommend it here and hooked me up with a free charger along with the controller i had bought. the value of items here are at good prices not too expensive. 10/10 would definitely go here again.

Contacted 1up video games looking for a hard to find game. Customer service was amazing, they were…read morekind, considerate, and listen to exactly what I was looking for. Their selection is awesome, if you're looking for something you don't think you will ever be able to find this is the place for you. In the way of value, you get what you pay for. They stand by their products. Come in and check them out. This is a gamers paradise!

Finding a true hidden gem for classic gaming isn't easy these days, but this spot hits all the…read moreright notes. Upon walking in, you are immediately hit with an incredible wave of nostalgia. Collectors will lose their minds browsing the massive shelves of fully tested cartridges and rare hardware. Knowledgeable and passionate staff members are always on hand to help you hunt down obscure titles. Keeping prices fair seems to be a real priority here, which is a breath of fresh air compared to online inflation. Inside, everything is meticulously organized by console generation, making it effortless to dig through the inventory. Most retro shops feel cramped, but the spacious layout lets you browse comfortably for hours. Making a trip out to Pixel Vault Games is an absolute must for any local gamer or serious collector. Indie storefronts like this are precisely what keeps the spirit of classic gaming alive. Also Christine rules! I'm so happy to see the OG Pixel Vault Games back in action. Rock on! \m/ \m/

ALWAYS A NOSTALGIC EXPERIENCE…read more Here at Pixel Vault you'll find all sorts of things to reminisce about and perhaps revisit and relive. I've been a customer of Pixel Vault for the past 15 years now and they are ALWAYS my go to first physical shop to satisfy my retro game ventures. Whether I am looking for that classic, or looking to trade up or trade in, there are lots of options you'll encounter visiting here. Staying connected to their Instagram account helps too. Heck! Even getting a console serviced here or fixed here is an option. There is so much value with all Pixel Vault has to offer. They always do their best to win your business. Armando, when around, is my go guy for fast and friendly service. They have all the gadgets here and at a competitive price. Thank you for being around for as long as I've been a first time customer!

Good selection of used Xbox games. Purchased a sealed CoD…read moreVanguard game for $20. Since I don't have a lot of time to actually play and usually play one game at a time it's much better than paying tons of money every month for Game Pass.

Rented out the space for my son's 8th birthday party. The venue was perfect, it was only open to…read morebirthday party guests who were able to play unlimited free video games during the party. Both children and adults thoroughly enjoyed themselves the whole time. The party package also included set up table and chairs and table clothes. As well as use of the fridge and freezer which was perfect for our ice cream cake. The service from Joe and Adolfo was incredible. They always were asking how they could help in any way from set up to clean up. The Game Exchange was new to some but everyone wanted to come back. Highly recommended, I would host another party there.

Austin on the phone got me a copy of Lego Batman legacy of the dark knight PS5. And when I got…read morethere Andrew I believe was his name grabbed it for me. This game is impossible to find and they had it without an up charge. Great service. Worth the drive. Super happy customer. :)

A few years back, there used to be a GameStop across the street from Gameplay - it's a testament to…read morethings that they ended up outliving it and thriving. A truly local video game chain, and I've always had a pleasant time with both the owner and staff. Great selection, fair prices, and they'll always let you know when you'll want to "come on down" for the latest releases. Great all around!

Great store! Very help, affordable and excellent customer service. Helped me relive my Guitar…read moreHero days on PS3!!!

I had a great experience at Game Realms, I found them per recommendation from another game store…read more They were able to fix my Gamecube within 24 hours. The people at work there were very knowledgeable about games and had great customer service. I initially only came in to get my Gamecube fixed (it was turning on but not reading the disc). I decided to check out the game selection while I was there and they had quite a few game titles to select from! I ended up buying a new game too. For the quality of the service and the time it took to repair my console, I highly recommend this place. The repair was reasonably priced as well.