I called Stephanie to send me a copy of my insurance for verification with my bank, and she got them to me in a matter of minutes through my e-mail. Now THAT'S customer service! Mike read more

I have to say don't even bother with this company! Very unprofessional, unresponsive, complete waste of your time. They don't answer the phone but the one time i was able to get through with them, this lady Stephanie gave me the worst customer service I've ever received! She was extremely rude, didn't help me whatsoever and just seemed to hate her job. Never will I put my time in this place again, such a disappointment. read more

CJM property management has lousy service as well as being very incompetent and inconsistent in managing property when asked to do so. they are good at wasting your HOA reserve funds, slooooooow to response to calls , if you are smart you will stay away ..... read more

Jason is the HOA manager for my community and he is so welcoming and extremely helpful for a new resident like me. He always responds within a few hours and is very knowledgable about everything about this community. He showed that they really care about this place and the people here and provides as good of a service as you can get. read more

CJM is incredibly detail oriented and entirely on top of making their tenants safe and comfortable. It has been a great pleasure working with them towards that end. Tim Morse, Battalion One Fire Protection read more

Thank goodness I don't have to call this place EVER again. The receptionist who always answered the phone was rude and sounded as if she hated her job. Never heard her greet me with warmth. She was always cold, short, and very rude. read more

CJM is an amazing property management company. They deserve every bit of the 2 consecutive years being awarded Pleasanton's Best property management company. They are fair, professional, very responsive and well resourced. Definitely consider this team for your HOA needs. Thanks CJM read more

CJM property management has horrific service as well as being very incompetent and inconsistent in managing property when issues arise. Who dead bolts the utility room that has circuit breakers so if the power goes out like it did at 9 pm, and the key is missing out of the lock box and your property manager "Tawni" is no where to be found. Then what?? Clearly no plan B in place... Your just stuck. Why pay hundreds of dollars monthly for an association to represent your property so poorly?? Waste of money. Shall I go on..The President, Jason has no interpersonal skills let alone problem management. Your the president but you cant make a decision until you talk to the property manager, who is missing such a Joke. Please think twice before you intrust your property with this company. read more

I have worked with CJM for quite some time now. I believe they are among the best in property management services here in California. They are extremely courteous & highly knowledgeable, in virtually every aspect of this complex industry. Their ability to handle disputes quickly and professionally has been a huge breath of fresh air, and certainly taken major weight off my shoulders. I feel very fortunate to be working with them! read more

They are the least worst of the five PM companies I've had experience with, but that the doesn't make them good. They are just OK. When our HOA decided to go with them I was still on the board.... they sure did make a good sales pitch about caring and understanding.....but 3 years later, just try getting the assigned PM's to communicate with you and you'll feel as I do, underwhelmed. read more

CJM has been our management company for a few years now and they are the most professional and dedicated property management company I have seen. Every time we had an issue, whether it was parking tags, insurance, any repairs and many more calls over the years we always got through in one time. Every time once the issue was reported we never had to follow up, their team followed up with plumbers, construction company and others, kept us up to date with progress and made sure the work was done and was done to our satisfaction. I would recommend them to any association. Thanks CJM for all your hard work, caring about communities and being passionate about it. read more

I called CJM to get documents related to an insurance matter. Stephanie Vargas answered my call and was super positive, friendly, and helpful, and got me the documents I needed instantly. I was shocked, as this is the opposite of my experiences with another local HOA and property manager. Not only did Stephanie get me what I needed, but she asked if there was anything else she could do for me (and meant it). This may be normal in retail business, but it is not when it comes to HOA management. I am glad to have CJM serving the Black Diamond HOA and am thrilled to have a sense of security that they will be open and helpful as needs arise in future years. read more

We are a janitorial and restoration company that works closely with management companies and HOA's in the bay area. Cjm is one of my favorite and the best companies we work with. All of their managers are so nice and easy to deal with and are always on top of everything small or large they take care of everything! I would highly recommend Cjm to anyone. read more

Stephanie Vargas has the quick response to my request and solved the issue shortly. I appreciate for her help!

Our HOA just hired CJM, but we already have a positive history. They are professional management service, but are family oriented and easy to deal with. Joe Marquez is knowledgeable and helpful. When I told him I was researching new mgmt companies, he immediately went to work and asked for our documents. He did full research on our HOA, and then gave us a fair and inclusive proposal. I am so excited to be working with CJM! read more

CJM is a wonderful, family owned, small business that Provides Great Customer Service! As a vendor that has worked with CJM for nearly 10 years, there has never been an instance where I didn't receive a quick call back from anyone or didn't get paid quickly! They are one of the few Mgmt Companies that are truly "hands on" and the Managers can be found walking their Communities on a Regular Basis! Every Dept from Accounting to Customer Service to their Awesome Managers work hand-in-hand to deliver a Great Experience! The Marquez Family have built a Great, Local Business that they should be very proud of! I'm certainly very Proud to be one of their Vendors! read more

CJM has been a big HUGE!!! improvement over our previous HMC MGMT CO of. Walnut creek... .CJM has done things we waited to happen for 20 years.. .Their landscaper is outstanding!!.... . Their response time to emails needs MUCH improvement.... .............I've found to achieve a better response I send an email to several of the staff if I have NOT received a response within 10-15 days....and repeat if needed....This was not my experience the first 6 months with CJM . having just read other reviews I found its a common complaint......More staffing needed or ???... .........I have experienced 95% courteous treatment and recommend others to do business with CJM read more

I've worked with CJM for about 3 years now and find them caring, responsive and professional. Our HOA works with Jason and Francesca and they respond to emails and calls quickly. They guide our HOA and help to manage our community's multiple requests efficiently. They care about our homeowners and provide professional guidance to our Board. Thank you CJM! read more

My experience and interaction with CJM has always been positive. The level of professionalism is the highest in the industry and I highly recommend! read more

If anyone can get them to return your calls , I would appreciate it . Whenever I call with anything , gets transferred to the property manager who looks like is never in the office . I leave a VM only to be followed by radio silence . Then I call back and this repeats forever . read more

Tawni Hughes at CJM was great to work with! She makes the process seamless for a vendor. I look forward to working with her again.

CJM and associates has the worst customer service. Jayme Walls who manages Glen Cove landing is rude, arrogant and horrible with follow-up. I've personally emailed and called Jayme many instances and she never responds even though the matter is urgent. She does not care for residents concerns or problems (It's your job, Jayme!). I encourage anyone to sit in an HOA meeting and witness how she speaks down to HOA members. Also, the receptionist needs some customer service training. So rude. If you don't like your job then get a new one. read more

I was contacted by Stephanie to provide a roofing quote for a large apartment project in Vallejo. Stephanie was great from the beginning providing a detailed report of the necessary work and was very helpful responding to my many phone calls and emails immediately and with definitive answers. Overall excellent experience. read more

This property management company is terrible....Jaime Okazaki doesn't respond to email or voice mails for 2-3 weeks and when she does she is very rude. It seems she hates her job and takes it out on the home owners. Karma will get her. read more

CJM Association Services, Inc. client support is inconsistent. Response time to emails or phone messages are slow (if at all). I was once told to expect a "72 hour response time to emails", which is a moot point as it requires multiple emails to receive a response about the response time. CJM Association Services, Inc. does not view client concerns with the urgency it deserves. The lack of professional courtesy upon which they support clients is self-evident and undeniable. I would highly discourage considering CJM Association Services, Inc. for your property management needs. read more

A quick note to say that Tawni Hughes of CJM Homeowners Management has always given me wonderful service concerning any problem that I have had at Ravenwood West. She answers my emails quickly and gets safety issues taken of as soon as possible. Tawni is also very friendly and polite. read more

As an owner of a unit in a complex over which CJM oversees, I am very pleased and thankful for their wonderful service. Since they have taken over the management of our complex, I have seen much more efficient use of our funds, much needed repairs and "fixes" being done and, more importantly, have sensed the deep commitment to a betterment of our complex. Thank you, CJM! And please keep up the great work! read more

have condo in Pleasanton 15 years CJM was hired around ten years ,my experience working with CJM is like watching a horror show they worship money and raised our complex (smoketree commons) to the one of if not the highest assicieation dues per Sq Ft in the try valley area,I pay $346 a month for 600QF Condo the work never gets done and they will not finish a deck closet ruined but a water leak it has now been unusuable for several months they worked on my Deck and nothing they did is lever and CJM refuses to fix the crappy work the in house contractor performed money had become so bad on owners CJM now FINDS things to do here ALL YEAR ROUND they come out start a job for a few days then you do not see a worker for up to two months ,they also start jobs and then say they are out of money half way through who does that no one that is who they create problems and we pay, it is shamful several people one on fixed income were forced to move because the dues keeps going up and into CJM pockets,I just me could write pages ,but look if you even thinking about hiring CJM to manage your property then be ready to have your dues double and triple and for little to no return and they do not know another word but NO if anyone knows an attorney that deals with property managements that abuse some clyent's have them give me a call I will have an earfull Tom 925-519-2436 read more

CJM is as good as it gets! If you are board member and/or homeowner CJM is your management company hands down. I have worked with many other management companies and have not had the same experience. All the CJM staff are customer service focused as well as being very professional in handling residents situations and/or questions. The management team keeps the board of directors up-to-date with latest laws, how they specifically apply to our complex, offer advice on next steps so that we are in compliance with current laws. Their years of experience has helped the board of directors navigate through some tough situations that have arisen concerning residents/ They are fabulous at follow up on items that need to accomplished around the complex both large and small tasks alike. They have a great resource of vendors, should you have a need for a new vendor or service. I have heard only compliments from homeowners about their specific requests which is not a usual situation, so hats off to their customer service team. CJM have been managing our complex since 2009 and I have been on the board in various capacities during these years and beyond. I would highly recommend CJM Association Services for anyone who even thinking about changing management companies. read more