This location seems to always only have one cashier. Every time I've ever been here, there is…read morealways a wait. Maybe have the manager come help with getting customers out quicker. Anyways...this store seems dirty. It always has a horrible smell when you walk in. On top of that...there seems to always be fur in the entryway. Cleanliness goes a long way.

The store abuses their fish. You can tell they don't feed the goldfish and the oscars specifically…read more Most of the other fish are visibly famished as well.

I'm writing this on behalf of my mother. She took her Maltese in for a groom and left extremely…read moredisappointed. The haircut was terribly uneven, choppy, and clearly rushed. It honestly looks like whoever groomed him either doesn't know how to cut dog hair or simply didn't care. Some areas look hacked with random layers, while other spots weren't cut at all. It looks less like a professional groom and more like it was done with dull paper scissors. To make matters worse, she dropped her dog off at 7:00am and didn't hear anything until 3:00pm and that was only because she had to call and check if he was ready. I understand they may have been busy or backed up due to reschedules from the ice storm, but that's not an excuse to deliver such poor-quality work. People are paying with their hard-earned money and deserve proper care and a basic level of professionalism especially when it comes to their fur baby. This experience was frustrating and unacceptable, and won't be returning.

This is an updated review, as Pawhootz was operating as "Animal America" on my previous review, and…read more(I think) was under different ownership or management. I have a different dog now - a Maltese puppy named Maxwell - who is just over a year old. I started bringing him for Day Camp in the first quarter of 2024. He was very timid and unsure of what to do, but the excellent "camp counselors" at Pawhootz were so patient in doing their evaluations and making sure he felt safe and secure. Now, he acts like he owns the place! When I ask him if he wants to "go play," he goes berserk! And as soon as we pull into the driveway, chaos (the good kind) ensues. He has a little BFF that attends regularly, as well. When I pick him up at the end of the day, he is happily exhaunted. I confess that I balked a bit at the price and having to pay all at once at the beginning of each month; however, Maxwell attends day camp three times per week - when I can't work from home and must be in Dallas all day, I have real peace of mind knowing that he is well taken care of. Also, I love peeking in on the Webcam to see him playing with his buddies - it's the best part of my day! The management at Pawhootz is excellent - they are very responsive to questions and concerns, and they actually listen! You can tell that they have a heart for animals, and they treat them as if they were their own. We have been learning about boarding during the holidays. I was confident that he was safe and well cared for during the holidays. And they are working with me to find ways to alleviate his anxiety - puppies get anxious sometimes when we're away for longer than they are used to! We have not had a full groom here yet, but Maxwell got a luxurious bath and blueberry facial recently! They did a lovely job of brushing and cleaning him up - he was a happy peppy puppy when they brought him out to me. In summary, I highly recommend Pawhootz as a reliable, safe, secure, and trustworthy place to board fur babies. Between the creative enrichment activities and the amazing employees, they are a fun place for a few hours or a few days.

Everything went great! Darin made great recommendations on the tank and equipment. The filter…read moresystem is amazing. He delivered everything and told us how to set it up. Our turtle is very happy with her new home.

Haven't been back for years since I moved to the Frisco area and this place is still the same. Not…read moreas big as some other stores nearby but the quality of livestock shows the passion of the owner. Been all over town looking for quality Oranda and Petworld was the only place that had them. It takes me almost an hour drive but will definitely go back.

The service is horrible, I walk in to the store and the workers sit in a room and everyone is…read moreunserviced. I went to get a fish and I look into the tank and many are dead. I took one home and it was very unhealthy and passed, I then went again and that one passed as well. They never reached back to my email. Very unhealthy fish and bad service

Saw ten dead fish in one take here. The fish i bought from here had ick. There is no way these guys…read morecan keep up with all of their tanks. This place is no better than petsmart

This location really isn't horrible, usually when we've visited on the weekends (Sunday afternoon)…read morethere has been kitties from their adoption agency. Today, the kitties weren't there though. But there is an information display if you want to adopt a cat when they're not there! I noticed a few dead Beta fishies by the entrance display. There was a good variety of reptiles and Guinea pigs though! The employees were stocking items on the shelves so that's always good.

Care for the animals there needs to improve a bit. I checked out the hamsters, who had small wheels…read moreto run on. One had a knocked over wheel which was blocking the water. I told the cashier in the front, who called someone to let them know, but 25 minutes later, they were still trying to get to the water bottle, as no one came to help them. I reminded the cashier again before I left, but I feel bad for the little hamsters. In some of the fish tanks, there were dead fish which looked like they had been there for a while. Saddened by the visit...

I just thought my Petco was nice until I came to THIS location! This place was really nice inside…read more I stopped by on my lunch looking for a new walking lead for my puppy who is becoming much too strong for the collar and leash she has now. She is 16 weeks and already 45 pounds, Therein lies the problem, she's big and still has a lot of growing to do, and I needed help finding their most flexible solution that would grow with her. The problem was, all the employees were up front and not on the floor, and I am not the guy who will hunt down help, I will just go down the road to someplace that will help me.

Customer service is great. The store is very clean. It's never super busy. I typically use this…read morelocation for my dog food pick up because not every Petco carries this brand of food which is instinct brand for a small breed. I have also used their Grooming Salon. I had ok experience with the Grooming Salon I have returned, but I can't say it's not my favorite but I do love the area. The pick up is easy anytime I do a online pick up order. It's always ready when it says it will be via the app. Parking is ample it's in a little shopping center so it's not hard to find. I'm also a Petco member so I do enjoy the benefits that I can utilize towards my dogs. Stop in for your fur babies. Xoxo.