Jason gave a reasonable quote of $795 to fix some leaks and install a new toilet. The work was done reasonably quickly and the cleanup was excellent. All the leaks were fixed. For some unknown reason the bill came to $995. As they dealt with my wife on that, I cannot say if that was agreed upon or a surprise to pay $200 above the quote. A few days later, we discovered that the new toilet was leaking. We called Jason and he came out (2 hours later than the agreed upon time). He looked at the toilet and said everything was fine and that if it leaked, it had to be the flapper and that we should just call the American Standard customer service line and they would send a new flapper. I did that, and got the flapper and installed it and it still leaked. We called Jason back and he said that everything was installed properly and that we should deal directly with American Standard. He said that if he had to come back there would be a $100 service fee. I called American Standard back and they sent more parts. Since I didn't think the flapper was the problem, I tried adjusting the float level and that fixed the problem. I was very disappointed in Jason's response to our problem. It turned out to be an easy fix (for a plumber) and he could have made us happy, but he failed. read more

First of all, i have waited weeks, before I posted this to make sure the SECOND plumber i had come out succeeded. Jason showed up at my house on Monday, august 1st. From the minute he got here he was trying to see how he could upsell. This is a 60 yr old house, the drains HAVE been redone to ABS, but, because of the way the house was built there is no slope on the drain, so every year or two, pretty much since it was NEW, we have to get it snaked, the plumber comes, cleans it out and we are good for another year or two. Well Jason didn't like where the clean out was... Which was directly under the sink in the garage, he wanted to look at other drains in the house, he kept telling me there's "more than one way to skin a cat" which is an awful saying to begin with! So I finally get him to use the clean out in the garage, but the whole time he did nothing but complain about how dirty and gross it was,,,, uh,,, yeah... Its a backed up drain! Its plumbing, what did he think it was going to be! The water was disgusting, smelled like dead fish! It was gross, but he's the plumber, his job was to CLEAR the drain. So anyway, he put the snake in the drain, and several things caught my attention about it, one, he only put it in ONCE, 2, he didn't move it around at all, and 3, he only put it in "around" 40ft. AND the whole time kept saying " its not going to work, its not going to work" no kidding! If he had done it right it would have been fine. All he was concerned about was up selling. He kept telling me the ONLY way to "fix it" was to have the pipes redone or hydrojet it, of which we said we DID NOT want done, and they didn't need that anyway! He knew EXACTLY what to do for it to seem clear at the time but knew it would back up again. Sooo, when it did, the next evening! I called him back the following day and he said he knew it would do that and snaking the drain wouldn't work. That I had to do these other things. Oh and the Angie's list book states that he gives Angie's list a 10% discount, he doesn't. When I first called to make the appt I asked what the price was he said $69. I never said anything about Angie's list. Then when I said something about it he said I don't get that because he gave me the "drain special". So when I'm talking to him trying to find out what he was going to do about my drain, he was very rude, obnoxious and was basically telling me how dumb I was. He kept saying how he was a professional, no, he's not. He told me I got the special and what did I expect for $69! I expected the job to be done right! His website states the guarantee their work 100%, no, he didn't do that either, he would only come back out if I would let him hydrojet or repipe! Neither of which needed to be done to clear the line. If we want to never have trouble again, yes, a slope needs to be on the line. But to do the job he was supposed to do here, which was to clear the drain, no nietger of those things needed done. So I told him I didn't want him back out here. He only wanted to make more money, which I can see he does often by reading His reviews. He makes people who dont know any better think they need all this extra work so they have to spend a lot of money. If he'd do the job right they wouldn't need all that. I can say that with absolute certainty because I had to hire a second plumber to come out. They CLEARED the drain completely, the guy sent the snake back 75' which is what every plumber I've ever had out here has ever done, EXCEPT JASON. He stopped and started it, moved it around, pulled it back out and sent it back in a couple of times! Just like every other plumber we've ever had, except Jason. He knew just how far to go so it would back up again and he could try to get us to do everything else. DRAIN RIGHT is who did the job RIGHT. They also put a camera through the drain so I could see what was going on, guess what Jason, you Yelled at me in the phone that our pipes were OLD and they needed to be replaced, no they Don't! There's nothing wrong with them! Just the slope. Drain Right told me that if I didn't was to keep calling a plumber every couple of years to HV the drains put on a slope but the drain was Clear! They were very friendly, not pushy at all. Didn't try to up sell at all, gave me the estimate I asked for and said whenever you want just let us know. THEY CLEARED THE DRAIN. Ran a camera in it all for ONLY $45!! JASON acted like I was stupid for expecting my drain to be clear for $69. Consumers need to beware of him, he knows just what to do so that it seems clear and then its not and he can say, as he said to me, " I told you it wouldn't work!" Uh yeah, when you don't do the job right, its not going to work! By the way, IRS been Almost 4 weeks since the second plumber, DRAIN RIGHT, came out and I've had no problems since. I will never have Jason's company come out again and will tell every person I can about his dishonesty and incompetence read more

I've been a homeowner of 30 years and I've dealt with more then my share of dipstick contractors and repairmen. Plumbing especially seems to attract more than it's share of ne-erdowells, slackers, liars, and poor tradesmen. I am so pleased to finally have found an honest, reputable, and fairly priced plumber! We had an issue yesterday with a stopped up kitchen sink which had been giving us trouble on and off for years. One call to CJ and they were here in 90 minutes (on a Saturday, mind you) and had the drain snaked and running free and clear in under an hour. All for $69. The plumber was neat, polite, efficient and didn't try to up-sell the job (as in yeah we can snake that line, but it will just clog again unless you let me replace that line with this, that or the other, and all it will cost is a measly grand or two), unlike some others I've dealt with. Having to call in a plumber is never a pleasant experience, but CJ made it as close to one as possible. Wonderful service! read more