Excellent response time, professional. Responded within minutes at 1am and was able to schedule a visit with a free slot the next morning. Tenant received call 30min prior and a picture of the technician to help build trust. Would use again! read more

Called at noon and said they could fit me in. Within 7 hours only got an automated text. I had to call and cancel. Only reason it's not a one star review is because the operator was polite, not her fault. Also she offered a 10% discount. Just to clarify I didn't get any work done so I can't grade quality or pricing. But they couldn't even call me back to reschedule or apologize. read more

The good was the quality repair to the crushed pipes. Installed new pipe to the damaged areas. It was a big job. The crew was respectful, cleaned up each day after themselves. The main guy, Irving was a blessing. He was customer focused, kept the crew working. He was always concerned about how we were dealing with the chaos around the 3 holes in our house, the piles of dirt in our courtyard. Always asking how we're doing. True asset to any company. Now the BAD...The actual plumbing work took 8 days. That in itself was overwhelming. To accomplish this work, the crew pulled up a portion of the luxury vinyl in the master bedroom, dug a good size hole, did the same in the master closet and a third hole in the guest bathroom. We understood why this was necessary. When the new plumbing installation was complete (8 days), the contract stated they would make sure everything would be put back the way it was before they started. It literally took 22 days before my 3 rooms were back to the original condition. The subcontractor they sent out to put the flooring back was not qualified. The plumbing company filled the holes and poured "some" concrete. They did not level it, which should have been the restoration company making sure of before laying down the luxury vinyl. We had 4 1/2 boxes of new planks for them to use if needed. As it turned out the flooring company removed more planks and made the restoration much larger than it needed to be. Consequently there was not enough of our flooring. After several calls to find our replacement luxury vinyl it was determined it was discontinued and none to be found. The Rooter Company agreed to let us pick a replacement flooring that we would be happy with. Since we were not happy with quality of work their installer performed, they allowed us to find our own installer. We did appreciate The Rooter Company making the situation right to our satisfaction. Was the company good? Yes as far as the plumbing repairs. Did they follow through with fixing the affected area in our 3 rooms in a timely manner, NO! My recommendation is before starting any work, get in writing a start & end date of all repairs. Make sure the subcontractors they use know what they're doing. I tried calling the CEO of the Rooter Company, I believe his name was Mark, left a message, would like a call back. He never called. Not good customer service. And for that reason, I will not recommend this company. Based on my explanation of our experience, it's up for you to decide to use them or not. read more

DO NOT USE THIS COMPANY!!! I initially wrote a good review. Three weeks ago they came for a clogged toilet when my regular plumber was not available. They snaked it, problem fixed immediately and I thought everything was fine. Cut to three weeks later when I have water leaking through the ceiling into the room below, mold and rotting drywall. My regular plumber comes and turns out these guys did not even use a correct wax seal around the pipe. Now I have a disaster to fix!!! read more

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DO NOT USE THIS COMPANY!!! I initially wrote a good review. Three weeks ago they came for a clogged toilet when my regular plumber was not available. They snaked it, problem fixed immediately and I thought everything was fine. Cut to three weeks later when I have water leaking through the ceiling into the room below, mold and rotting drywall. My regular plumber comes and turns out these guys did not even use a correct wax seal around the pipe. Now I have a disaster to fix!!! read more

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I had a completely clogged kitchen sink and called The Rooter Company after seeing their $63 drain cleaning special. They sent a technician out incredibly fast. He was highly professional, explained the pricing upfront, and got straight to work snaking the line. It is so hard to find a plumbing company you can actually trust, but they were honest, transparent, and didn't try to upsell me on anything I didn't need. Highly recommend their services if you want fast and reliable work! read more

We had a emergency leak in the house and called Rooter company. They came out on a Saturday night. I was impressed. Next day was Easter Sunday , but Monday morning they were here ready to work. Leo, Zack, and Andy the crew were very respectful, very clean, very efficient they were in they knew what they were doing. they did their job and they did it an excellent job . They were on time and left with the house clean. left no debris of their work. It's perfect company, I would suggest hiring them anytime. actually we're gonna use them again. I would give this company a ten but they're only asking for five stars. Thank you Rooter company. read more

The Rooter Company - This is the area that they worked behind so they're not too damage or get dust on any of the furniture - Plumbing Near Me - Brea, California

The Good: They showed up quick and the person answering phones in the Brea Office is very nice. The Bad: They are extremely overpriced. Terrible customer service follow through. Had to make repeated phone calls to them to correct a contract and never received a return call. They bait and switch interest rates and promos and when you call them out on it to correct, they go MIA. The Finance company directed me to Rooter Company to correct and after many messages, they did nothing. Fortunately, I saved a screen shot with a text of the approval/terms from the Rooter Co and their Supervisor and the finance company corrected. Still have not heard from the Rooter Co. They told us one of the reasons for the high cost had to do with the disposal of the waste, being it was a sewer line and they would need to dump the dirt and everything at a special dumpsite. Long story short, when they filled the whole back up, they used the same soiled dirt and put it back in the house to fill the hole. Called them about that too and of course no response back. I'm following up with a few different agencies on that as well as the state contractors licensing board. Stay away from them. We had a emergency leak and had to use them. Would have not been so impulsive, knowing what I know now. Unfortunately, they prey on that. Don't fall for thier timeshare like sales pitch where the plumber shows up looks at the problem offers a free video of the inside of your pipes and the person with the camera just happens to be in the area. Also happens to be the closer and the head salesman. Take your time, get quotes and do your due diligence. Hope I helped someone and saved them a headache. read more

Wow, what a horrible experience. I don't posting negative reviews. Came 2 hours late yesterday, no phone call or text that they're running late. Had to reschedule for next day to fix/replace my garbage disposal. Finally came out today, instead of working on my garbage disposal, they tried to charge me $2k for unneeded water filter system. Asked them to fix/replace my $100 garbage disposal, they wanted $950 to replace my garbage disposal, are you kidding me? What a waste of time. Totally untrustworthy company. Would not recommend read more

The Rooter Company - Plumbing Near Me - Brea, California

I had a good experience working with Levi on getting my outdoor faucets updated and getting a new water pressure regulator valve. Levi was very knowledgeable and respectful and was willing to return to my place in order to make sure everything was working. read more

I am blown away with how helpful Jesus Garrido was. He made us feel so heard and was wonderful with helping us and educating us. He helped with the pipes and was so informative of the whole process. I hope the Rooter Company recognizes and rewards him for the exceptional service he provides. His work reflects a level of excellence that should not go unnoticed. read more

Omar came on time and very polite and identified the issue and provided suggestions of further action. Great service.

They are very prompt. They are on time. Chris is great Very patient. I will surely use them again.

I have mixed feelings about this company after a very long week and a total of five technician visits. Levi and Sonny were the highlights of my experience. They appeared to be younger technicians, but they were professional, knowledgeable, and focused on solving the problem. They took the time to troubleshoot and provided excellent service. I would gladly give them 5 stars. Before them, Omar stopped by and cut the pipe, but Home Depot was already closed, so the repair could not be completed that day. Gabriel also came out and advised that if the leak continued, some parts would likely need to be replaced. Both were polite and tried to help. Unfortunately, my experience with Chris was very disappointing. He didn't snake the drain far enough to properly clear or diagnose the blockage. While he did inspect different areas and check for possible issues, I felt he didn't spend enough time trying to snake the line before recommending a camera inspection. The recommendation for a camera inspection quickly led to a proposed $14,000 repair project. He also left with my pipe open. I understand it was late in the day, and he told me someone would return the next day to address it. However, I was left with an open pipe for about three days, and the issue had been ongoing with leaking for about a week. During that time, we were unable to properly use the sink, including basic things like brushing teeth and washing our face comfortably. Overall, I met several good technicians at this company, especially Levi and Sonny, but the quality of service was inconsistent depending on who showed up. After five technician visits in one week, I definitely have mixed feelings about the company. Some technicians genuinely worked to solve the problem, while others seemed too quick to move toward a much larger and more expensive repair recommendation. read more

Do not use this company.... They don't have any direct technicians for the repairs. They use other companies and are more like a middle man. They don't have clear communication with the companies they send out to do the work so whatever you're given as an estimate is not what they ultimately charge. You will have to pay a lot more. They keep saying they'll work with you on price if something comes up during the work which is a cop out. I'm shocked they have such a high rating on here when some of the latest reviews echo our experience. read more

Daniel Tubbs was very professional and informative. Highly recommend the rooter company and request Daniel read more

The Rooter Company - Plumbing Near Me - Brea, California

Called the rooter company for help with drain. Daniel Tubbs came out and was fantastic! He took care of everything in a timely manner. Highly recommend read more

The Rooter Company - Plumbing Near Me - Brea, California

Thank you for the quick response and the honest evaluation. Joseph did a thorough job evaluating the situation.

We called The Rooter Company and were lucky to have Jesus come out. He was right on time, super professional, and easy to talk to. He explained everything clearly and made sure we understood what was going on. It ended up not being a serious plumbing issue (thankfully!), but what really stood out was how honest he was. No pressure, no upselling -- just straightforward answers. They've actually done drain line work for us in the past, and experiences like this are exactly why they continue to be our go-to plumber. It's hard to find a company you can consistently trust, and we really appreciate the quality of service and communication every time. Highly recommend -- and definitely ask for Jesus! read more

Omar came out to give me a quote for a leak from a wall faucet connected to a washer, and he instead just fixed it saying he wanted to see if it was a simple fix. I really appreciate his honesty, expertise, and explanations saving me from higher cost alternatives. read more

When they came to the house to fix the toilet they didn't Finnish the job it's been weeks no work no pay they wanted us to pay 500 I don't think so when you start a job you need to Finnish the job that's how it works read more

The Rooter Company - Big whole and a big mess in the garage and they still need to Finnish it - Plumbing Near Me - Brea, California

Quality work and reasonable rates. The Rooter Company has honest plumbers with integrity. We had 3 faucets, 2 garbage disposals, and 2 dishwashers connected with new pipes under the sinks. We had a kitchen restoration job that went bad, where the original contractors did a horrible job. So when the plumbers orignally came after we got our estimate, they had informed us the countertops and sinks were not installed correctly and there is a huge gap that can affect the plumbing if they were to install the plumbing at that moment. I chose to get the countertops and sink installation done correctly. Honesty -the plumbers checked for any potential problems that may occur if they were to proceed. As a homeowner, I appreciate this. Integrity- Most plumbers would have just done the job and not care about future issues. Customer service- communication with the plumbers is key. They answered all my questions in a professional manner. Our trust with Vinny the manager is the reason why we chose this company. Silvano and Isaiah were the plumbers that came out. They performed the work in an efficient manner. They were friendly and informed me about the work before and after the installation. They took all the trash and left the place clean. More importantly, when calling the company, they came out quickly to access and schedule the work as soon as possible. VIP service. I hope I don't have anymore plumbing issues, but if I do The Rooter Company will get my business again. read more

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I would steer clear of this company based on the lawsuits filed against them for pretty egregious reasons. Do your research before making any decisions. It appears they do sloppy work, fail to pull permits when needed and in one instance, turned a $200 job into $30k. read more

Quoted $65 for snaking a main drain clogged. Guys shows up and suddenly saids $199 and will only go from the roof. When I ask about snaking from the toilet he says that's going to be $800 and no guarantees. He tried Air vent from the roof but it was too short. Don't even know if he went into the right pipe. He then try to sell me an installation of clean out. At that point, I told him I was going to call the office about why I'm being charged different prices. End up paying $65 but problem still not solve. What a waste of. End up going with a different company. Update. Original give 3 star. Reduced to 2 stars. There office called. I explain about the bait and switch practice and maybe they are using a subcontractor and not knowing this is happening. It turns out the staff was only interested in buying me off. She said if I can give them a 5 star review and she would not charge the $65. I said thank you and hang up the phone but here we are. As you can see. read more

The Rooter Company - Plumbing Near Me - Brea, California

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We sent a Certified Letter with a Return Receipt to their office, which was successfully delivered and signed for. Despite their confirmed receipt of this legal notice, they have remained silent. Due to their refusal to communicate, I am proceeding with a formal complaints with the California DFPI (Case #CN0042204) and the Attorney General. To the business owner: Ignoring a certified legal notice doesn't make the matter go away. We have the timestamped photos proving the job wasn't finished when you claimed it was, and we have the proof of two Pixel-for-pixel identical signatures on both invoices. We will see this through with law enforcement and state regulators. To the public: If they won't answer a certified letter from a customer they charged $45800, they won't answer you when things go wrong. Stay away. read more

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I gave a very good review to this Company. Everyone that were involved on this job were courteous, friendly ,polite and discussed with my husband about the job they need to do. I know I wrote on my review that I highly recommend this company..but it's really up to you to decide if you want to do your own research . read more

When you live with a bunch of ladies, sometimes your shower gets clogged. Normally I'm able to snake a drain like a pro, but something about this wad of hair that was lodged in our pipes was unholy. After four tries, I gave up and called The Rooter Company. Even with the tech's high end drain auger, he was surprised how stubborn the massive trichobezoar our shower had somehow digested was to being dislodged. After a minute of snaking, the sound of shower draining was met with applause. "Wow, that's one massive wad of hair," said the tech, snapping a photo for posterity. "Where's the trash?" he continued. The end. Would recommend. read more

Great experience. My husband called the plumber this morning, and they sent Samuel out within two hours. Samuel was very friendly, clean, and professional. He explained the situation and our options clearly. We would definitely love to have them come back for any drain issues in the future. read more

Called for same say service and they replaced my gas dryer shutoff valve since it was leaking.

Same day and problem solved quickly and cheaply. Thanks so much to Omar for coming so late in the evening and for his courtesy and hard work

I had a broken water line in the back yard so I had to shut off the water to the house. Sarah Ayala, the scheduler, made sure we got the next available plumber. She was awesome! Oscar, the plumber was fast, efficient, and kind in repairing the break. read more

This review is for Travis Miller of The Rooter Company. My elderly father discovered a leak in his kitchen, and Travis came out the very next day to assess it and provide an estimate. He went above and beyond to explain the full scope of the leak, which was much appreciated. He was empathetic and helped us explore various options. We could tell he kept us in mind throughout the entire process, and his patience and expertise helped ease our stress immensely. We had the work done the same day to avoid further water damage. In fact, the experience was good from the very beginning. We reached out to The Rooter Company fairly late in the evening, but Maria responded very quickly. After explaining the situation to her, she set us up with their "best guy to help out." We were blown away by the responsiveness, professionalism, and efficiency of this business and their employees, and we would highly recommend them to anyone in need of plumbing services. read more

Our technician James was friendly and helpful. He was able to come on short notice which was great. Also appreciated that he wore shoe covers prior to entering the home. We would consider working with them again read more

Fast response to water hammer issue, new pressure-regulator was installed the next day.

We had a sudden and stressful issue when our water heater descaler broke and began leaking profusely. Late last night, Ben from The Rooter Company came out quickly--even though it was after hours--to assess the problem. While it was too late for a full repair, he provided a temporary fix that gave us peace of mind until the next morning. What really impressed me was the pricing. Their quote came in over 45% lower than another company I had previously contacted. I truly appreciated the transparency and fairness. This morning, Silvano arrived right on time and completed the service efficiently. Not only did he take care of the issue, but he also upgraded our water heater descaler to a ScaleRX, which adds long-term value and protection. The professionalism, responsiveness, and value from The Rooter Company blew us away. Highly recommend them for any plumbing needs! read more

The Rooter Company - After - Plumbing Near Me - Brea, California

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Came out to do a free estimate, but couldn't offer any kind of pricing and just kept insisting insurance will cover it and pay for everything. That's not how insurance works. There's a deductible, and premiums go up for years afterwards. That's IF they accept your claim. Job ended up costing $300 from another company. Absolutely a scam to even suggest going through insurance for that. read more

Daniel was very professional!!!!! I wish I could give him 10 stars!!!!! Thank you so much!

Fast, upfront, punctual, and responsive! I messaged them on Yelp about getting a quote for my issue. They scheduled Silvano to come same day. Silvano was on time, friendly, and transparent. He offered different solutions to match what worked for me, and actually was trying to properly diagnose instead of squeeze cash for doing nothing. Thanks Rooter and Silvano! read more

They shortchanged me $50. I had a leak in my kitchen, and Rooter was one of the first to respond to my Yelp request. Their first plumber, DL, was a newbie and had to call in others for a leak in the slab. Their 2nd plumber, SG, was a bit overbearing and offered two options: Opt A, $8,750 to run lines through HOA walls (not allowed). Opt B, ~$24k to redo all the pipes in the home. I asked about a third option: abandoning the leaking line, since it went to an unused spigot, and running a new line to the kitchen. SG went on about "already giving me a break on pricing" for a few minutes. Rooter Co also called in their mitigation company without my consent, which muddled the process of dealing with my insurance. Lastly, SG didn't enter my contact information correctly, so I never received copies of any documents I signed or the quote. Even after calling the next day, I received only a copy of the quote. Before leaving, SG demanded payment upfront. Per our discussion, the visit from Rooter and the mitigation company was $500, but it would be applied to the $8750. I later got a second and third opinion, and both quoted Option C at $5,500 and $4800, respectively. I ended up canceling Rooter Co within their 3-day policy and was refunded $8200. Rooter's response time, text updates, and phone operators were all within what you'd expect from a professional company. However, their plumbers, document management, quoting process, and willingness to hear you out will cost you in the end. They charged me $500 and stole an extra $50. read more

I will give The Rooter Company an overall 4.5 Stars with a solid recommendation for projects like hydrojetting and more extensive stuff. 5 stars professionalism. 5 star efficiency and availability. 4 stars on pricing. 4 stars on the extended project sales and demonstration. Luke was our technician and showed up :30 minutes after my initial call to their number, on a Saturday! He was very professional and polite. He scoped my lines in a matter of minutes and pointed out all the issues that were found. I ended up hydrojetting which seemed expensive at the time, but then googled up hydrojetting and it actually seemed in-line with market cost . I was actually more bummed he wouldn't recommend snaking the line due to the primary issues (but their quote on doing that seemed super above market, so maybe that's the way they get you to hydrojet. This, I do not know, since it seemed expensive and not a good solution for my case) There was another tech in the area that stopped by that gave me a lot of information on some bigger problematic issues and provided good solutions. It was just too big of a project to confirm on the spot. But I appreciate both the explanation and quote on the spot (albeit lengthy). A couple hours later, my drains are flowing and I'd gladly pay a small premium for the availability (if they were a little on the high end) and that's why I will give my recommendation. They do seem like a honest company. Thanks team. read more