Great care. The staff is excellent and intelligent (so they can problem solve and multitask…read moreefficiently). Friendly and calming atmosphere. New equipment and tech. They don't push selling their glasses, which is a nice change from my last optometrist. And they play great music in the waiting area! I can't recommend them enough. They are located near Old Town, and when you turn onto College Way from Auburn Folsom Rd, look for their parking lot on the right. I think it might be the first driveway on the right. Plenty of parking.

I had an eye exam here and was told my vision was fine, but I could benefit from…read moreblue-light-blocking glasses for work. After insurance covering $150, I was informed my out-of-pocket cost would be $70, which I paid. Then I received a call saying I actually owed an additional $85. Instead of acknowledging their mistake in quoting the cost, they simply expected me to cover the difference in full. Now I have to try to find that money to make up the difference. Otherwise, what all the money I've spent so far is a waste? I understand that errors happen, but a business should take responsibility when they misquote a price rather than passing the cost onto the customer. This was frustrating and left me feeling like they value payment over patient care. I won't be returning.

Everyone here is just absolutely phenomenal. They care and they go above and beyond for their…read morepatients. I cant recommend them enough.

Incompetent front desk answering the phones…read more I called to see if they were taking new patients and let her know I have VSP. Overreaching: She demanded my full name, DOB, and last 4 of my SSN; RED FLAG- she doesn't need the last four of a social to check VSP eligibility. After a silent delay, the receptionist asked if I "hadn't had an eye exam for a while or if I was just calling around"! I told her, "exactly what I told you at the beginning of this call. I'm looking for a new optometrist". And I'm gonna call other optometry offices, and I hung up on her. Clearly, she wasn't paying attention to the call. The front desk incompetence is an indication of their optometry office.

First time late to an appt due to emergency. Been a client for 10 + yrs. Was refused service from…read morean office person who was rude. I was kind and apologetic. She was not. Going to take my eye care needs to another office.

Problem with billing.. Asked for social security number on the phone, as well as Medi-Cal number,…read morewhich is weird, because we've NEVER had Medi-Cal, we have Medicare. They should have that info on file. They're either using new people for billing, or just don't know what their doing. Be careful. We have always been told NOT to give away medical numbers on the phone, but they asked, which we thought unusual. Will take the info over in person, let them make the copies, and sign for the info today. *************************** UPDATE: The Dr called and he knew exactly how to bill, and knew we were correct in questioning the billing issue, so "all's well that ends well"! We hope that he supports his front end staff in some additional training, because they are the people that can cause a problem in keeping their customers happy.

I was treated awesome when I came through the door through my visit with Dr. Paragas who was very…read morekind and answered all my questions about my eyesight.

Chris up front is awesome. Super kind, super Helpful and knowledgeable. Thanks Chris !!!!!read more

I came to Dr. O's office on the recommendation from my boss. I had been experiencing double vision…read moreand my left eye would sort of skitter around / not be able to focus, especially when I was tired/stressed. This became so bad that simple tasks like driving and grocery shopping were tiresome and depressing. I decided I had not much to lose and enrolled in the 5 month program; I just graduated last week and my vision has improved beyond belief. Dr. O reviewed the testing numbers with me from before I started and now and every category showed a huge improvement. I am so thankful this place exists and will forever be grateful to Dr. O and the staff there.

I had a binocular exam and Vision Processing Evaluation (three visits total) with InDepth this…read moreyear. I wish I had known more about the full experience beforehand, so I'm sharing details that aren't reflected on the website to explain my two-star rating. I ultimately chose another provider for vision therapy locally, and in hindsight, starting there would have been easier. First, I want to acknowledge what went well. I trust the expertise of Dr. O and Jackie (VT). The exams themselves were thorough and high quality. While the narrative report could have been more detailed, Dr. O allowed me to take photos of three standardized test results, which provided enough data for me and my neurologist. They also showed flexibility in two situations: I was accidentally two hours late to my consultation after writing down the wrong time, and they still saw me. They also allowed me to call in my credit card number since my physical card hadn't arrived. My concerns are primarily about business and administrative practices. Clients must pay for the VPE and consultation at the end of the binocular exam. Vision therapy requires a minimum 20-week commitment, plus an equipment fee and mid-treatment progress testing fee -- all due on the first day of therapy. When I compared costs with other providers, the total was essentially the same. However, other offices offered significantly stronger customer service, more modern administrative systems, and a more contemporary structure overall. InDepth uses paper charts. While this system clearly works for them, clients do not receive electronic records or emailed files. I was given a printed copy of my report at my consultation and about 10 minutes to review it in the lobby before meeting with Dr. O. I sought care because I struggle with reading, so this format made it difficult to fully understand my results. When I emailed the office, Jane would call instead of replying electronically. Because their hours are limited, this often resulted in phone tag. Appointments felt efficient but rushed, with little opportunity to ask questions. As an adult paying out-of-pocket for learning-related services (which are not covered by insurance), I've previously worked with providers who offered ample counseling alongside testing and allowed direct email access. I assumed that level of communication was standard, but it was not my experience here. I found myself needing to advocate for basic information more than expected. My final interaction confirmed my decision to seek another provider. After my consultation, I requested that my test results and chart materials be scanned and emailed so I could review them fully. As I'm entering medical rehabilitation, I wanted access to the raw data and assessments in addition to the narrative report. Dr. O told me during the consultation that Jane could provide this. I emailed Jane and received a voicemail saying she was following up. After waiting several days without receiving documents, I called. She explained they did not have the ability to scan paper charts into electronic files. She also said she would need to ask Dr. O whether she could release my chart contents, though she later said she could mail my cover sheet without asking. When I clarified whether all of my paperwork would be mailed, the answer was vague. The interaction felt tense; responses were curt, I was interrupted, and my requests seemed misconstrued, though she repeatedly said, "I would love to do that for you." The overall tone felt unsupportive and, at times, gatekeeping. As an adult seeking care for vision issues that have impacted my academic and professional life, this was particularly discouraging. I was surprised that it seemed unclear why I would want access to my own health information -- similar to how someone would want to review graded exams or lab results. I respect that InDepth operates in ways that work best for their business and that they are not obligated to provide services beyond their model. I am grateful they exist, as I would have pursued therapy there if no other options were available. However, there are other providers in the community offering comparable services with more transparent communication and modern systems. If I had known these differences earlier, I would have made a different choice from the beginning. II would have preferred to share my feedback directly with Dr. O, but communication goes exclusively through Jane who declined to share Dr. O's email to me in the past.

Our visit with Dr. Foreman was a great experience. He is a very caring, genuine and sincere…read moreprofessional. He provided great service, insight and comfort to my wife. My wife visited an Optometrists regarding the visibility of floaters; the experience was poor and my wife became very fearful as if she could lose her vision at any moment. Dr. Foreman took the time to explain her condition in full detail and provide peace of mind. Dr. Foreman is an eye surgeon and is very experienced. He has a wonderful customer oriented staff as well. I would highly recommend Dr. Foreman.

I feel sorry for the women who work for Dr. Cinnabon Hands. To begin with he is his favorite…read moresubject. When he went to check my eyes post op, his hands smelled of, I want to say cinnamon rolls? If I can smell the food you DID NOT WASH YOUR HANDS! He stands way too close to his all female staff and they all seem to be miserable working there. Nobody introduces themselves or comes across as friendly. My experience is he does not give a discontinued penny about his patients. Honestly-yuk! I will not be going back for my refraction appointment. The thought of being in his presence gives me the creeps. I only give his office one star because I feel sorry for his staff.

I started going to Dr. Andrews in March for cataract surgery. After four visits I was ready for the…read moresurgery in September. When I didn't hear anything from them, I called the office repeatedly to speak with the surgery coordinator. after receiving no callback, I left her a message stating that I would be going elsewhere if I didn't receive a call back that day. She finally called with the attitude gave me a date for the surgery. All I needed was an EKG she failed to send the paperwork over for the EKG, so the day before the surgery everything had to be canceled. Then had the nerve to tell me I could wait another two or three months as they were all booked up. I will be going elsewhere.!

Went to pick up some glasses and Linda had major attitude. Not sure what the deal was but saw her…read moreinteract with another individual giving the same attitude.

They took care of some extremely bent glasses for Me before I was even a customer. That's why I…read morewent back.They fitted me up with my New prescription glasses and sunglasses. They really work with you to get the fit just right

I don't usually write reviews, however I just walked in the door from seeing De. Palmer and wanted…read moreto take a moment to compliment the amazing service provided by Dr. Palmer and her staff. She is the most personable, kind, attentive eye doctor I have ever been to. My 16 year old daughter walked out of there and her exact words were, "she is amazing, I think I can hang out with her." She truly is. Dr. Palmer spend over an hour with us. She never makes you feel rushed. She explains everything she is doing in detail. I know when we leave there that my daughters prescription is spot on for her contacts and glasses. We live in Auburn in Christian Valley and the 25 minute drive to her office is well worth the few extra minutes. Please do yourself and your family a favor and go see her! Your eyesight is worth it!