I wanted to get a double helix done, but since this is my first time getting a piercing that's on…read morethe upper part of the ear, I was very nervous about finding a piercer. I've heard so many horror stories of people getting their cartilage pierced, so I was very particular in where I went. Safe to say, I am so so so glad I came to Stay True. When I come in, everyone is so welcoming. They were very kind and professional throughout the whole process. And there were so many piercing choices omg. I found one that perfectly fit my vision. My piercer was so incredibly knowledgeable of what he was doing that all of my anxiety went away. He also addressed my questions with a lot of care. I'm so incredibly happy my new piercings!! My new favorite place to talk about.

I really wanted to love this place based on its reputation, but unfortunately my experience has…read morebeen disappointing from start to finish. On April 10th, I spent $785.08 on three piercings: my second lobes and a conch. Before the appointment, I showed inspiration photos and explained my vision to the person at the front, including that my long-term goal was a double conch. However, there was clearly a breakdown in communication between the front desk and the piercer. It was not until after the conch had already been pierced that I was told double conches are normally planned and pierced together. Had that been explained beforehand, I would have made a different decision. I was also unhappy with the placement of my second lobe piercings. I was wearing larger diamond studs that day, so the spacing looked fine in the mirror. Once I got home and wore hoops, I realized the second holes were placed much farther away than I wanted. The photos also show an old, partially closed hole near that area, which makes me wonder whether the piercer may have thought I already had a second lobe and placed the new one more like a third. I cannot know that for certain, but because I explained everything and showed my photos to the front desk rather than directly to the piercer, it adds to my concern that the information was never properly communicated. For the amount I paid, I expected a much more thorough consultation, better communication, and more education about placement, jewelry, and aftercare. On June 8th, I returned because I had an MRI and needed my conch jewelry replaced with a retainer. I also told the front desk that I needed my lobe jewelry downsized. Once again, that information was not passed along. After the piercer finished changing the conch jewelry and began packing up, I had to remind him about the lobes. He sighed and said he had not been told. The appointment again felt rushed. I had to ask how the retainer worked, how to put my original jewelry back in, and whether it was threaded or threadless. I was not told what material the retainer was made from, how long it should stay in, whether it was appropriate to leave in a healing piercing, or what warning signs to watch for. Because no instructions were given, I assumed it was fine to leave it in. When I later went to clean the piercing, I realized the skin had grown over the O-ring and it had become embedded in the back of my ear. When I pushed the jewelry slightly, the area began bleeding heavily. My husband had to use a flashlight while I pushed the jewelry forward hard enough for the embedded O-ring to come back through the skin. We then removed the O-ring and took the retainer out completely. I have included photos showing the retainer immediately after it was placed, the skin covering the O-ring, the bleeding, the retainer after removal, and the condition of my ear after I had to force it out. I cannot say whether the retainer was meant to be left in long-term because that was never explained to me. That is exactly the problem. I should not have had to guess how to manage a healing cartilage piercing after paying a professional studio to change the jewelry. After spending nearly $900 between the original piercings, jewelry, downsizing, and the retainer, I expected professional guidance and confidence that my piercings were being handled correctly. Instead, the retainer became embedded, I had no choice but to remove the conch completely, and I now have to let the area heal before it can be repierced. I lost the piercing and the hundreds of dollars I spent on it. After everything that happened, I felt I had no choice but to write this review.

I've had all 3 nose piercings done here & I trust no other business. Professional, clean, amazing…read morestaff, excellent jewelry selections! There's a reason they've been here as long as they have.

As most of these reviews state, the staff is extremely rude and they act like you're a nuisance…read morejust being there. Good luck trying to call, even though there is always someone free on the staff they will immediately only text and then blame you for the miscommunication. I asked if a piercing was possible, I was told to book a non refundable appointment and then turned away from the piercer for not having the right "anatomy" for a lip piercing. When I gave a review with feedback on the service I was told that I was hostile and rude. My friend came with me and even she is surprised by the response this business gave me. Even though I was scammed out of $50 and talked down to by the staff, I still remained calm and kind. It's a good place to go to if you want your day ruined.

Got my first tattoo here a few years ago. Overall it was a great experience. The place is super…read moreinviting and clean. I didn't feel pressured into getting anything I didn't want. I got something that might be considered a little "cliche" but the artist didn't judge me for it. He made a few recommendations base don his experience which were helpful. He did exactly what I asked and was very informative throughout the whole procedure. I felt very conformable with him. My tattoo is located right below my bikini line near my hip so it was painful but the artist let me take a few breaks in between the whole process which definitely helped. The outline didn't hurt as much as the coloring and shading did. After he was done he gave me instructions on how to take care of it and to call him if I had any questions. Overall it was a great experience and very reasonably priced. I would definitely recommend this place, especially for first timers.

This was my third tattoo with Kenny. Once again, his precision and detail are impeccable. Kenny's…read moretechnique and abilities are consistently outstanding and he continues to exceeded my expectations. He is the consummate professional in his field. Overall customer service was outstanding. The establishment was very clean and safety precautions were utilized. After care discussion was informative. Another great experience. Highly recommend. MB

Got a second lobe piercing, my sister got her closed up lobes redone and my 10 yr old niece got her…read morefirst! Making an appointment was easy and staff was very accessible and accommodating by phone. Upon arrival establishment was clean and welcoming, we were greeted and attended to promptly. Libby was funny, kind, informational and appropriately sensitive to a first timer (and me who hasn't had a piercing in 27 years) highly recommend Libby and beauty mark !

I've been coming here for YEARS and there's nowhere else I would rather go. To be fair, I met Jay…read moreprobably.... 10 years ago and just kind of followed him since. Everyone in this shop is patient, open minded, totally willing to work with whatever you want, upfront, honest, and knowledgeable. Though the shop is family friendly, please understand that language is used loosely, and it's a room full of people getting stabbed with needles. You may hear a few colorful words- but that's the business that you've walked into. Can't say enough great things about these guys. Just go meet them yourself for any tattoo/piercing needs.

All feedback is welcome and helps me to grow and learn! To…read moreview my portfolio, visit facebook.com/bodymodsbylaura

I've taken my girls to Black Diamond in WeHa in the past and they were great, but I highly…read morerecommend Tribu! We live about an hour away but it was definitely worth the drive. Sergio was very detailed in going over the importance of sterile supplies for piercings and explained each step in detail. It's apparent that he loves what he does. He made sure we were comfortable at all times. He is very good at not only piercings but also has such a positive energy and outlook on life. It's no wonder there's so many positive reviews about Sergio. Very professional and inspirational. Thank you Sergio for making us feel so comfortable with the piercings and for your words of wisdom.

My daughter had her ears pierced for her 6th birthday by Liv. Liv was great with my daughter and…read moreexplained the entire process to us. She was very gentle and efficient. She wore a mask and gloves, showed me all of the sanitized equiptment and new needles, and the whole space was sanitized and very clean. Overall great experience and my daughter only shed one little tear.

I went to Flying Tiger recently to fix a new ear piercing I pulled out while sleeping…read more Jason was friendly, honest and helped me in a pinch. I would recommend this shop if you are considering a piercing.

Very impressed, went with my sister, we had an appointment with Vinny. He was patient - genuine-…read more professional and provided suggestions which were helpful. Place was very well maintained - clean. Spoke to the owner and didn't realize he's been there 20 years. Offered water etc, nice gesture Already referred Vinny's name - highly recommend and maybe go back for another! Thanks Vinny !

My daughter just got her ears pierced. Carl was great. The experience was flawless. Professional…read moreand clean. Will be back again soon! Thank you for allowing us to end our epic day with you!

Loved the customer service from the piercing artist! I forget their name (sorry!) but he was so…read moreprofessional and helpful. I had to take my nose piercing out for an MRI and couldn't for the life of me get it back in. They made sure my nose was super clean and got it back in for a small fee. Also said if anything came up to come back and they'd help me out. Will be back!

Roy was wonderful! I had gotten my tragus' pierced at a different shop in new haven and within 2…read moreweeks the jewelry had pulled into the holes and grown over. Roy was able to extract the jewelry and save the piercings with minimal pain and cost. Highly recommend him. Thank you for your help Roy

Unreliable piecer, if it's a piercing studio, shouldn't the piercing person be there before 3pm…read morewhen they open at 10? And shady pricing don't even ask over the phone or on yelp they won't tell you "it's store policy"

I don't have any tattoos and no piercings beyond my earlobes that got pierced when I was one years…read moreold. I've wanted to get another piercing for years and just decided to go for my septum on whim. I found this place on Yelp and decided to give it a try. This place was IMMACULATE! It smelled nice and everything was clean. The art was tasteful. They sterilized everything and showed us the chemical strip that showed that everything was sterilized. Nicholas was warm and kind and answered all my questions. I was shocked at how painless my septum piercing went; I wanted to add on a service but got scared. Now that I see how well this shop treats people, I'll definitely be back!! My wife went with me and wanted her own piercing after watching my experience! 10/10 would recommend

I have had to come here a few times for a jewelry change and they're super helpful, clean and kind!…read moreI'm thinking about going here for my next tattoo but I will definitely go here for future piercing needs.