I feel that Heights Eye Studio reaching out to address my frame fit really was impressive. I…read moreappreciated Juwans approach to providing options. His concern and frank feedback on style and color options were what I had hoped for as a consultation. The adjustments to fit were expertly and quickly done such that it felt like an entirely different frame. I would not hesitate to return to this business for future eye wear needs as they truly care about customer satisfaction. My lesson learned is to speak up and let them address concerns. Im happily awaiting the new color frame that was ordered.

Awesome staff, very helpful! Dr super patient at listening and explaining medical plan.read more

10 out of 10, I was told I need glasses, this was a shock to me, I've always had 2020|2025 vision…read moresince the army, that was 8 years ago. I'm 30+, moved to Texas and while exchanging my CA drivers license I failed the "vision test" I immediately left and found the closest Optometrist to my home and from the moment I walked in the door, I felt a genuine sense of relief. The team was so nice, cordial, conversative, and attentive. I would go back just for the atmosphere and conversation. Dr. Jonathan Tsao is excellent, everything you'd hope for in a highly qualified optometrist. I have 4 in-stock frames that I've purchased and 2 I've ordered and will have eye theory order lenses for. You can bring any frame you've loved including cheap $2 sunglasses from gas stations you're fond of. Every time I find out I have to stop by Eye Theory, I get as excited as going to my favourite Haircutters. You will too =) Yes, the prices are high, but the technology, courtesy, attention, and deals are so good, I've set them up as my primary vision services provider (VSP) for my DeltaVision benefits. Lenses are polycarbonate, free Blue Light and Anti-glare upgrades. Lenses within 5-7 business days. I'm very happy with the professionalism and courtesy of the team. 10 out of 10, physically unbeatable =)

I tried an online eyeglass business that promised fast service. The specs came fast, but weren't…read morecompletely correct. So I noticed Eye Theory was highly rated, and made an appointment. VERY nice assistants, very nice doctor. And my glasses took about two weeks, but the prescription is right! Go see these folks!!!

Great experience! I had not had my eyes checked in years due to a horrible experience at another…read moreoffice however I researched & found Montrose Eye Care & decided to give them a try. It's not only a great location but it's well organized & clean! The staff is so incredibly kind & knowledgeable. It's inclusive & I felt so comfortable. Dr. Lovero is fantastic! They have a great selection of frames but I love how I didn't feel pressured to make a decision. Overall just a five star experience! I highly recommend. I walked in very nervous & with high anxiety but walked out with a smile & able to see!

So initially I was recommend this eye doctor practice by my sister. She raved and raved and raved…read moreabout Dr. Paul and his practice. I kind of rolled my eyes, because it sounded too good to be true. But I tried it at her recommendation and I will say, I was impressed at first. The customer service was top notch and like nothing I had ever experienced at an optometrist office. I was not expecting to spend $1,000 on glasses but I did. Dr. Paul took his time and you could tell he really cared and was passionate about his profession. The equipment and technology was cool too. I felt like I was in a science museum. That was my first visit. The second visit was good too, and my eyesight hadn't changed. Dr. Paul brought up contacts but I told him that contacts made my eyes itch and he asked me about the kind I had prior and I shared reusable. He recommended daily contacts. I tried on a trial and liked them. I had also mentioned LASIK and he gave me a recommendation for a specialist that he trusted. Here's where things go south--I decide to get contacts. I ask, "what's the difference between getting an annual supply vs. a 3 month supply?" The lady says not a difference really it's just that the annuals are slightly cheaper. Since I was considering LASIK, I asked her what the price was for a 3 month supply? She said $99 and I said, "okay and if I get more contacts in 3 months, how much will it be?" She said it'll only be $99 and repeated that it was only cheaper if I did annual but it'd be the same price for another 3 month supply. This was about 3 months ago. So I send a text the day after Memorial Day asking for an invoice for another 3 month supply. I'm now told it's $250 not $99. I told the lady that I was confused, because the price is more than double the price. I called the office because sometimes things are better said over phone than text. The lady answers and I share with her what happened and she puts me on hold for about 15 minutes to ask her manager. She tells me that the manager Marisol (I think that's what she said her name was) is out to lunch and she'll give me a call back. I didn't receive a call back but a text message saying they apologize for the miscommunication on their end but it was always $250 and the insurance made it $99 and I'd need to wait until 2024 to get more contacts if I wanted to pay $99. I asked for what I was told initially to be honored and was told that the manager, Dr. Paul would not honor it and to let them know if I needed anything else. So you tell me one price, it isn't accurate and instead of honoring it or meeting me halfway, it's more of a too bad, so sad response. I'm always surprised how business owners will lose dollars, trying to save pennies. Nevertheless, I no longer recommend this practice as telling a client one price and then changing on them later isn't in integrity. If you decide to go here, I'd recommend getting all charges in writing. I'm sad to say that I will not be returning due to that bat and switch experience. -------------------- UPDATE: DR. PAUL MADE IT RIGHT. He also clarified some things, and I'm clear, happy and will continue coming back!!! Mistakes and miscommunications happen but how you handle them is what you sets you apart. Thank you Dr. Paul and team!

Gary and his staff were polite and timely with my eye exam. I had some concerns with my left eye…read moreand wanted to get my annual exam out of the way at somewhere local. While their website booking was down, I called in and was able to book an appointment within 2 days. Google Maps takes you to the right place - it's a small parking lot. Inside is a bright and welcoming lobby. My eye exam went smoothly and Dr. Nguyen showed me the images of my Meibomian glands, which indicated that I had a stye in both my upper and lower eyelids. No wonder the swelling was so bad... I was sold on a special moist eye compress mask and did not purchase any frames or lenses during my visit as I had to get back to work. The eye compress price was comparable to Amazon's. The office staff were even considerate enough to give me some sun filters after the dilation for my drive home as I'd forgotten my sunglasses. Overall, a very pleasant visit, about an hour and some change because of the dilation time for a new patient. Would come back again!

We chose Eye Impact appt couple of years ago and at first we thought they were great because of the…read morereviews. We go there ONCE a year. Mr. Nguyen is amazing, but I couldn't say the same for the front desk. We just noticed that they have a double standard and they cater to certain people and treat certain individuals differently. Not going to get into that. I didn't see it then, but front desk is not as friendly as I thought. I see it now, after this incident I'm about to tell... I made our annual appointment for 2025 recently and had to cancel because the whole family got sick. I had an appointment for all 3 of us on the same day and I had to cancel. They usually were accommodating for my family. But, when I called to reschedule, I was told they no longer can do 3 at a time and would have to split it. I found that weird but-- I was ok with that. So I rescheduled and I usually make appointments to hold the date, then check with my husband if that would work for him. And usually it's ok. But I did mention to Marissa that I have to check with my husband and if it doesn't work, I may have to cancel. And for the past 2 decades I've been making ANNUAL eye appointments for my family-- this was the first time I've ever heard of a dental office telling me that if I keep canceling, we would need be on a walk-in basis. Her tone was condescending and I can tell she had a problem it. First of all, scheduling and rescheduling is your job! To accommodate customers. That was enough for me to not want to see them ever again. Nothing on the optometrist, it's all the front desk issues. So I called to cancel my appointment and informed Marissa that we will no longer continue to go to them. And all this woman said, "ok." That right there shows a lot. Not wanting to know the reason and not trying to keep customers. It's sad that just because the front desk is a certain way, your boss lost 3 customers. No thank you.

I visited vision optique recently and saw Dr. Brigitte Shen Lee. The eye exam was exceptionally…read moreswift and all the techs were professional and friendly. Dr. Lee explained what her reasoning was for every step of the exam and tailored the exam to my needs with lots of communication, while her techs did a lot of the work so she could focus on interacting with me. I've never had such a quick vision exam before and I've been severely myopic since age 5. The clinic is also equipped with a lot of instruments that make routine exams quick and easy-- they can even tell the prescription on your glasses from simply examining your lenses. The fundus exam was painless and easy compared to past fundus exams I've had and for a new patient, it is free. If you plan to get a new frame at vision optique, they have a decent selection of frames of various styles, from Kate spade to Tom ford or Gucci, ranging from 200-400 dollars (at least from the ones I inspected). The clinic is located inside of a larger mall and they have 8 assigned parking spaces just for vision optique (several were available when I visited on a weekday afternoon). There is no bathroom on the first flooor and you must venture upstairs for it. I've been to many optometrists and rarely do I find one that is so professional and kind. At vision optique, your vision exam will be done in the blink of an eye!

I've seen multiple doctors at this office over 15 years. They are all amazing and so thorough and…read morecaring and knowledgeable. The staff is also very kind and attentive. All eager to make sure your needs and concerns are met. The environment is comfortable. After all these years, it feels like visiting Family when I go in. Highly recommend!

I went in for my annual check up at Memorial Park Vision with Dr. Dana Howard and had another great…read moreexperience. I've been going to them for years and they never disappoint. First, Dr. Dana is just SO nice and makes all her patients feel special, important and heard. The rest of the staff is great and I was able to get my contacts in super fast. I HIGHLY recommend Memorial Park Vision to all my friends & family (in fact, I bumped into TWO friends while waiting for my exam).

Being going here for decades. They charged me $150 to take a stuck contact out of my eye. Gave me…read morea couple eye drops and took 5 mins. Absolutely outrageous

6015 Westheimet. Shawn (sic) is the best Manager at this location. He accommodates the patroniants…read moreneeds and make attempts to see that they are serviced properly. Today, he apologized for the delay and professionally addressed my concerns which he acknowledged it was an out of control situation that occurred. Job well done, Shawn. You need more considerate managers like Shawn. 2/16/26

Somehow they made 2 appointments at 12:30 for my husband and I…read more First person got seen at 1:19. Second person got seen at 2pm for the eye exam. I would not advise to book on a weekend. When asked after waiting 30 minutes they said since it's a Saturday they "run behind" even if people have appointments....

I first stopped in to this location after picking up my order from Starbucks next-door. I stopped…read morein to see if they had any frames that I would like. I've also been in search of a new eye doctor. Marco, the gentleman that greeted me was very professional and very accommodating. I made the decision to set an appointment. Today I went in for my appointment, I called ahead of time to let them know that I would be a few minutes late. The staff once again was very pleasant and very accommodating. I completed the paperwork and waited just a few moments. When the technician asked me to come back to do the initial eye exams. The equipment was in an open concept area. There was a woman and man in a business conversation. The man's voice was very loud. The two people were clearly engaged in a conversation related to the business of this particular location and franchise. For the first exam, they were directly behind me talking very loudly. Making it very difficult to concentrate on what the tech was asking me to do and also making it difficult for me to hear her speak to me. We proceeded to the second exam, which was two part. Again, the man and woman were standing directly behind me having a very loud in-depth business conversation. Making it excessively difficult to concentrate on the particular exam for peripheral vision. I expressed my concern to the tech about how disruptive it was and how difficult it was to concentrate. She was very kind and apologized and offered me to wait until they finish the conversation. The man and woman proceeded to the showroom, but were still very loud and disruptive. I completed the second part of the second exam. I once again in a respectful manner expressed my concern over the disruption. And then I ask, is that the doctor? Indeed, the woman engaged in this conversation in the earshot of customers was the doctor. I was so offended by the unprofessionalism I let the young lady know I was leaving. I'm very disappointed that I was compelled to leave as I was prepared to buy a complete frame and lenses for regular glasses and I had a bag of design designer frames that I wanted to get new lenses for. The estimated cost for what I wanted to do Wood would have been well in excessive $2000. I am totally amazed, that someone in this position and level of education, would hold such a conversation in earshot of customers. It was clearly a conversation that should have probably been behind closed doors. Details about the business and productivity are not conversation that should've been in front of customers or employees.

All, be advised, this is the best place for eye glasses in Houston! They are super clean and…read more absolutely professional. Try them, you won't regret it. Friendly and nice staff to great you when you come in. Great selection of frames, lenses and a superb examination by knowledgeable and caring optometrist. Please do yourself a favor by going here first, enjoy your visit! Thank you Custom Eyes, for all you do to take care of our eye glasses needs.

Dr. Tucker single handedly saved my vision. She was able to save my vision when 3 other doctors…read moretold me there was nothing they could do for me. Not only is she a great doctor but she's a good person too. She will always be my optometrist!

The office experience was nice and the staff seemed knowledgeable. However, they tried to tell us…read morethat our child needed out of pocket eye therapy for a tracking disorder based on a machine test. We followed up with a second opinion and there was no issue.

This was my Go To Eye Care for many years in the 90's and 2000's. They were located in the strip…read morecenter with Randall's on Westheimer and Shepherd. Marty has been there since the beginning and is still there. I came back to get designer glasses and to see what's going on with my eyes. Everyone here is exceptional. I only stopped coming because I moved to Clear Creek near Texas City. They still give top notch service here and I miss them. Ten stars

Dr. Tyler is great, but as far as a retail store for purchasing glasses, I have never experienced…read moresuch consistent mistreatment despite paying premium prices. Find another place to fill the perscription if you see Dr. Tyler.