I first visited Dr Joseph right before the pandemic, and I just had an appointment with him again…read morelast week. Out of all the businesses I have ever been to, Dr Joseph and his staff provide the single best customer service experience i have ever had. I am not comparing him to another optometrist, I truly mean any business. Dr Joseph is incredibly kind and helpful. While performing my eye exam, every question/concern I had (which was several) was happily answered and explained in a way that I could easily understand. I never felt like he was rushing to end my appointment. He kept making adjustments until i had the best possible outcome. When he was looking at the photo of my eye, I asked if he could explain what he was looking at. He gladly described to me everything that he was looking at, and what exactly that means for my vision. When it was time to pick out my frames, I was the most indecisive I have ever been in my life. The kind woman at the front desk came over to see if I needed any help, and I asked if he she would give her opinion on some of the frames I was thinking about. She gave some great advice and helped me narrow down my choices. I was still a bit unsure, so I asked Dr Joseph if he would share his opinions on the few that i had. He sat down with me and shared, in his opinion, the pro's and con's of each pair. He did not try to up-sale me on an expensive pair. He truly wanted me to choose the pair that I felt was best for me. If you are like me, and are looking at every optometrist within 50 miles for the perfect choice, stop now and go see Dr Joseph. You will not receive a better eye exam or customer service experience anywhere.

I walked in to ask about walk-ins. They said they take walk-ins but weren't accepting any at that…read moremoment, with no follow-up about scheduling for later. While browsing, staff watched me closely, making me feel like a potential thief rather than a customer. It was frustrating and left a poor first impression. Pros: Acknowledged walk-ins exist. Cons: No proactive scheduling option or follow-up. Uncomfortable, watchful atmosphere. Lacked warmth and welcoming service. Suggestions: offer future-appointment options, greet customers, explain wait times, and create a friendlier, more inviting environment.

They do not acknowledge you when come in. When I received my glasses, they didn't provide a case…read morefor the glasses. I had to ask is there a case and they provided a random "bebe" case with no cloth. I received my glasses in a poor state. It was dirty!! I will NEVER come here again.

We ordered glasses 6 months ago but the office ordered the wrong style & wrong size. When the…read moreglasses finally arrived, they couldn't find the case or safety strap. Very poor service. save yourself the headache

great service! good communication and quality lenses. really quick turnover because they do it in…read morehouse. i notice other reviews say they got their glasses same day, but if you have a higher prescription or things like astigmatism it will take some days. only 10 days though, which i think is quite fast!

THE ONLY place that you can walk in with a paper prescription in hand, choose frames, and walk out…read morewith new glasses within an HOUR. Everywhere else takes 10-14 days. This place had a great selection and the whole process was very straightforward. Thanks yall!

Dr. Gee and the staff are awesome! Everyone there is very friendly and helpful. They really care…read moreabout their patients and customers and want to make sure that you have a great experience. They also have great selection of frames and the office is very clean and looks nice. I never write yelp reviews, but my experience here was just so much better than the previous place that I had been going to. It just shows how much they care and I really do appreciate it.

The doc was great and thorough checking my eyes. Staff were professional. Recommend this place.read more

My experience at this location has been great so far. I have been coming here for 2 years now. Dr…read more Solis* and the entire staff are very welcoming and professional. My benefits were clearly explained and my appointment did not take long at all.

The exam was thorough and the service was fantastic. I highly recommend them! They helped me with…read moremultiple issues at once and were able to find the exact features I needed in lenses and frame.

First time patient at Refined Sight and my overall experience was wonderful. Friendly and inviting…read morestaff, knowledgeable from Dr. Pham onto the staff. The staff made me feel welcomed. They took very good care of me. I also learned a few things from Dr. Pham with the questions I was asking her. I highly recommend Refined Sight. Thank you all! 10's across the board.

The customer service is fast and helpful. Doctor is friendly and reply all questions about the eyes…read moreproblems.

I was visiting Houston when I had to get glasses replaced. Zahira was the one who helped me and she…read morewas phenomenal with help and guidance. She was able to guide with the frames and the best lenses that will be better for me due to my eye conditions. I will recommend the vision center and Zahira for anyone who is local and if visiting. Thank you for your help and support!!

Reushawn, Walmart Vision manager and her associate Kim were instrumental in saving me money today!…read moreThey worked out my vision insurance coverage mess with way more patience and persistence than I could ever have - my thanks and regards to Reushawn & Kim, they definitely went the extra mile for us.

I had a very disappointing experience with Memorial Eye Center - Missouri City. I scheduled an…read moreappointment for my son on 05/26/2026 using the scheduling system directly on Memorial Eye Center's website. Unfortunately, after arriving about 10 minutes late, the staff spent another 15 minutes trying to locate the appointment because it had apparently been entered under my name instead of my son's. Regardless, the appointment was still made through their own system. After finally finding it, I was told they were "fully booked" and could not see my son. I specifically took my son out of school for this appointment, and the situation could have been handled much more professionally and respectfully. Instead, the staff came across as rude, dismissive, and inconsiderate of our time and effort. Customer service seems to be lacking more and more these days. Mistakes happen, but how staff treat people matters. A little understanding, communication, and willingness to help would have gone a long way. Very frustrating experience overall.

I visited Memorial Eye Center on Monday 10/7/2024 for a contact Lens exam, I waited for nearly 2…read morehours to be seen by Dr Simon Yeung, after all the waiting, I was told that they could not perform an eye exam, because I had several health issues, I was referred to see a eye specialist, it took 2 hours to tell me that they could not do an eye exam on me, I am totally dissatisfied with the service I received at this location, I was also advised to consult a specialist and then return to this location, !!! If I need to see an eye specialist then why would I want to return to this place, ??? It just doesn't make sense what the Dr @ this Memorial Eye Center did, I would NOT recommend this place to anyone,in need of eye care, stay away and avoid the frustration that I experienced, !!!!!

Dr. Shaub was the best!…read more He's very knowledgeable and took his time to explain everything in detail. I've been seeing optometrist for years but no one has ever gone into details of the exam the way he did. A very genuine and polite individual. Seems like he really cares for his patients. Highly recommended!

Dr. Schaub is amazing! I went in with a specific concern after an appt elsewhere that left me in…read morequestion. He was very thorough , kind to my daughter and gave me so much ease. He also told me a few things about vision in general to help me better understand how the eye functions and what to expect as my child gets older. So-Thank you Dr. Shaub :) We will be back.

Red flags with billing practices!! I've been wearing glasses…read morefor over 30 years, and this was my first visit to this location. My biggest advice is to educate yourself on what your insurance truly covers before you go. The doctor was good, but the billing process was concerning. Despite having a high-premium insurance plan--where my out-of-pocket cost for new glasses is usually very low--they attempted to increase my payment by adding unnecessary copays and adjusting tier levels to make me pay more. When I contacted my insurance representative to clarify, the office rep did not want to speak with my insurance and went on to inform me that they had actually stopped accepting my insurance, i guess a minute after I got my insurance rep on the line lol! Overall, my experience here raised red flags regarding billing transparency.

I was able to get an appointment quickly. the optometrist was very friendly and was very thorough…read morewith the exam. Today's Vision Sugar Land gets a 5 star for customer service.