I walked in to ask about walk-ins. They said they take walk-ins but weren't accepting any at that…read moremoment, with no follow-up about scheduling for later. While browsing, staff watched me closely, making me feel like a potential thief rather than a customer. It was frustrating and left a poor first impression. Pros: Acknowledged walk-ins exist. Cons: No proactive scheduling option or follow-up. Uncomfortable, watchful atmosphere. Lacked warmth and welcoming service. Suggestions: offer future-appointment options, greet customers, explain wait times, and create a friendlier, more inviting environment.

I found the Dr. to be competent and efficient. However, we all know the retinal scan is another…read morecash cow, and eye doctors are more than willing to use this cash cow because insurance companies don't keep up with inflation. I also understand that it's a mechanism eye doctors use to protect themselves from lawsuits. I come from a line of surgeons, and they find methods to curb malpractice lawsuits everyday. The staff could benefit with more training, be that service or technicals. Things are going to get worst for Texas businesses in general when transplants begin to saturate the the local market with skilled professionals, which has already begun. Very quickly, you can toss a penny and hit eye doctors with your eyes closed, no pun intended. More choices are always better.

The office staff and the Doctors were great. They saw me right away and took care of my eyes.read more

I'm new to the area and needed to find a new optometrist, and I'm glad I chose Eye Connection. The…read morelocation is very convenient, and they were able to book me in within the hour of when I contacted them. The staff were very welcoming, friendly, and helpful. They were transparent about the costs of services and products and they will take the time to work with you to find the most sensible option you are comfortable with. I left the appointment learning more about my eye health than I ever had with previous doctors. I would recommend Dr. Tran and his team if you are looking for high quality service.

Was looking for the meta Raybans that can answer the phone and take videos with …read more The staff was so helpful and knowledgeable even though did not have them in stock they can order for you . Small but nice selection of designer eyewear. Worth a look!

Being new to the area, I was looking for a new vision doctor. I will say, I was made very…read morecomfortable off the jump and felt like we were long time friends. Wonderful customer service, great staff! They make you feel like family!

Eye exam was O.K. Order for glasses not so great. Placed order on 11/14/2025 and didn't receive…read moreorder until 12/4/2025. Had to contact the store to learn my glasses were delayed. Then noticed that they had filed a claim for $900+ dollars for glasses that were paid for by credit card. This will make my insurance carrier happy I'll bet. Not the attention to detail I was looking for.

Overall this was one of the best experiences at the doctor's office. Great service! Doctor took…read moretime to explain everything! Staff was friendly.

Best eye doctor around! Dr.Richey goes above and beyond for all of his patients! He is the doctor…read morefor all seven of my children, and at a young age, discovered two of them had amplyopia! One time I had a horrible eye infection due to my contacts and I called his emergency line and he Contacted me immediately on a Saturday and offered to meet me at his office! He is incredible!

This place does everything to try and take money out of your pocket!…read moreThey always find a reason to take advantage of the customer unknowingly. They are sneaky about how they approach you and your insurance so beware! If your insurance co-pay is 0$ they will find "any" reason to charge you something out of pocket! They are not honest about what you are charged for and their prices for services, lenses and frames are utterly ridiculous and too high based market research and comparison with similar optometrists in the surrounding area. Save yourself some time and money and never use this place! The employees are rewarded with commission on every person that pays out of pocket! This motivates them to take your money no matter what! Maybe Dr. Richey should exercise better business practice and stop the gouging of pockets of hard working Americans!!!!

I brought my daughter in for a scheduled eye exam and unfortunately had a very disappointing…read moreexperience. My daughter has developmental limitations and is unable to read, write, or count. During our visit, I was told she could not be seen because of this. When I asked for clarification, I was told there are "places for those people." That response was both unprofessional and disheartening. I understand that not every office has the same level of training or experience, but there is a clear difference between appropriately referring a patient and how that message is communicated. No attempt was made to explore alternative testing methods or accommodations. After sharing my experience publicly, the office responded stating they did not have the training to examine my daughter and chose not to proceed because they would not "do a good job." Families deserve to be treated with respect, even when a provider may not be the right fit. I hope this feedback encourages more awareness and better communication in the future.

My experience at Eye Care of Sugar Land was extremely disappointing, and I want to be very clear…read moreabout why. The front desk staff was polite and helpful, but my interaction with Dr. Thanh Huynh was the complete opposite. She came into the room with an attitude that was rude, short, and dismissive from the very beginning. When she mentioned additional services and something about "special glasses," I asked her what that meant because I genuinely didn't understand. Instead of explaining it, she brushed me off like I was bothering her. There was no patience, no clarity, and absolutely no effort to make sure I understood what she was recommending. What upset me the most was how she spoke to and handled my children. She was noticeably irritated with them even though they weren't doing anything wrong. As a mother, that instantly threw me off. There is no reason for a doctor who works with families to be that harsh or cold toward kids. During the exam she also held the bright light in my eyes for an unnecessarily long time, and it felt uncomfortable and careless. The whole interaction lacked professionalism, compassion, and basic respect. I will never return to this office solely because of her. The front desk treated us well, but Dr. Huynh's attitude and behavior completely ruined the visit. Patients deserve to feel respected and clearly informed, and that is not what we received here.

Ever since my go to eye doctor moved out of Pearland, I've been on a search for a new optometrist…read more My search has been going on for years. CustomEyes Pearland was highly rated so I decided to give them a try. Scheduling was pretty easy. I went online and requested an appointment and was called back in a fair amount of time to finish. Their office is located right off 288 and Broadway, easy to get to and has plenty of parking. I arrived early as requested and there was still a bit of a wait even after my appointment. We started off with all the usual tests prior to seeing the doctor. Times have changed when it comes to yearly exams. There is alot of new tests they recommend which also comes with more out of pocket expenses. I found the front desk and others to be straight business without the service with a smile. It's not a must, but it does make you feel a little more welcome. I saw Dr. May on my visit and she was a pleasure to see. Super friendly and very knowledgeable. She ordered a few trials for my contacts and sent my on my way. After that is where I felt service went downhill. I have high astigmatism and I knew there would be a wait, but it was almost 3 weeks without a call from the office. I called once and they said they would get back to me and they didn't. The next time I called about a week later, they said one of the two trials were there and waiting to be picked up. How was I supposed to know that without a call. The same thing happened with my second trial. I just found it odd that I had to reach out every time. Needless to say, though I liked the doctor I saw, the overall customer service left alot to be desired. I didn't even end up using my yearly benefits here. I'm glad many people have liked the service here, but I will keep searching.

Updating my experience. A few weeks ago, I had an appointment for an eye exam which went very well…read more The front staff took time to walk me through the entire process and helped me pick out my glasses. However, I went back a few days ago since my vision did not seem quite right with my new progressive glasses, my very first pair of glasses ever. After explaining several times that something wasn't right, I kept getting push back and was told that I simply need to get used to wearing my glasses. Finally, they told me I could take new measurements, after going back and forth. We took the new measurements and it turns out, adjustments to the measurements and the prescription needed to be made. I should not have had to press the staff like that to make sure my measurements and prescriptions were correct.

They do not acknowledge you when come in. When I received my glasses, they didn't provide a case…read morefor the glasses. I had to ask is there a case and they provided a random "bebe" case with no cloth. I received my glasses in a poor state. It was dirty!! I will NEVER come here again.

We ordered glasses 6 months ago but the office ordered the wrong style & wrong size. When the…read moreglasses finally arrived, they couldn't find the case or safety strap. Very poor service. save yourself the headache

I had a very disappointing experience with Memorial Eye Center - Missouri City. I scheduled an…read moreappointment for my son on 05/26/2026 using the scheduling system directly on Memorial Eye Center's website. Unfortunately, after arriving about 10 minutes late, the staff spent another 15 minutes trying to locate the appointment because it had apparently been entered under my name instead of my son's. Regardless, the appointment was still made through their own system. After finally finding it, I was told they were "fully booked" and could not see my son. I specifically took my son out of school for this appointment, and the situation could have been handled much more professionally and respectfully. Instead, the staff came across as rude, dismissive, and inconsiderate of our time and effort. Customer service seems to be lacking more and more these days. Mistakes happen, but how staff treat people matters. A little understanding, communication, and willingness to help would have gone a long way. Very frustrating experience overall.

I visited Memorial Eye Center on Monday 10/7/2024 for a contact Lens exam, I waited for nearly 2…read morehours to be seen by Dr Simon Yeung, after all the waiting, I was told that they could not perform an eye exam, because I had several health issues, I was referred to see a eye specialist, it took 2 hours to tell me that they could not do an eye exam on me, I am totally dissatisfied with the service I received at this location, I was also advised to consult a specialist and then return to this location, !!! If I need to see an eye specialist then why would I want to return to this place, ??? It just doesn't make sense what the Dr @ this Memorial Eye Center did, I would NOT recommend this place to anyone,in need of eye care, stay away and avoid the frustration that I experienced, !!!!!

It is extremely rare to find such a good doctor. AND SHE IS ONE!…read more I absolutely trust her with my eyes and she always recommends what I need. She will even say, you dont need to do this its an unnecessary expense! Which doctor actually does that??? She is extremely smart and caring. She fixes me right up! And has the best solutions for me. She gives samples and coupons too :) The staff always works me in, even if I don't have an appointment and urgently need to come in (When I had pink eye). Everyone is so friendly and you can tell they actually care about their patients. Everyone recognizes you after just one visit!

We needed a new "eye doctor" when we moved to the Sugarland area, and decided to go with these guys…read morebecause my wife literally works a block away. Good thing we didn't try any other places because these guys rock. From the minute you walk in, to the time when you leave your appointment, the courtesy and professionalism is top-shelf. I recently starting having to use daily glasses, and the obvious choice was to go with whom my wife and my son use because they simply love having to see the optometrist for all their eyewear needs.