Nice office awesome staff and great doctor. Office ran efficiently along with friendly patient care. I'm glad I chose Claremont eye associates to handle my complex cataracts and astigmatism surgery. Dr. Anil and his staff did a good job and I'm grateful to be under their care. read more

I was a longtime patient of this facility, and the doctors seem caring. I just can't take their front office people any more. No matter how much pain I am in, I get offered appointments that are months out. The front office people are rude. They are very young. I even mentioned this to one of the doctors and he said she was a college student, as if that somehow made it okay. What good is a doctor if you cannot get in to see him? I am going elsewhere. Maybe they will upgrade their front office staff before more patients leave. read more

Incredibly positive experience! I highly recommend. I genuinely feel so blessed. My little one was practicing writing her letters when suddenly she turned to me and told me she had "a black eye". What followed was a series of test performed by me, a visit to the pediatrician and an instruction by her pediatrician to see an ophthalmologist. This was a very difficult task indeed, I called place after place and no one could get us in or had an ophthalmologist or had someone who worked with kids. I called Claremont eye associates and it said they were closed but if it was urgent I could leave a message with their answering service. 1 hour later they called me back. Amazing from that point on. She told me they had no appointments available but they'd want me to come in right then and they'd squeeze me in if I didn't mind waiting. I got there and besides being confused since the map took me to the back of the office and the front door doesn't look like one, everything was better than expected. The front desk worked quickly and efficiently and was so friendly and patient. There was hustle but also slow down for questions. They moved people in and out flawlessly. They answered my questions about insurance. I saw the person I had talked to on the phone and she was even more friendly and kind in person. They took us back in less time than I've waited somewhere that I DID have an appointment. The nurse was efficient and experienced, professional and kind. My first interaction with the doctor was very brief and made me cry because as soon as he saw my daughters results he told the nurse to dilate her eyes and walked out and I felt confused and overwhelmed and wished someone would tell me what that meant. She was reassuring and patient and we walked to room after room as they completed the exam. When I saw the doctor again, he had all the hustle of everyone else but did show me her optic nerve and the back of her eye and assured me that from an "eye" perspective, she looked great, with the exception that she was very farsighted and one of her eyes was "nearly blind". While we were in there he got a call, and had to multitask. I got the sense that he is good at what he does, and he does it, without any fluff. I appreciate that especially because everyone else is over the top friendly, I'm fine if he's more "all business" especially because he did explain everything very succinctly and answered my questions and even was thoughtful of finances in where he sent me to get her prescription. A very positive experience. I felt so encouraged and cared for! read more

I don't know what happened to this office. Children now run it. I almost feel sorry for the doctor. They do not care about the elderly. They lied to me about SCAN approving my mother's appointment, which was made back in October. They tried to turn my Mom away, knowing she has pressure behind her eyes and is losing her sight. The doctor performed her cataract surgery. You would think that the precious little dumplings that run the office would care. They do not. The sissie la la poopie pants only care that I used a cuss word as an exclamation of disbelief at their extreme lack of empathy. Learn how to run an office. read more

Dr. Shivaram was excellent and caring through the whole process. I haven't had vision this clear in 50 years. I'm a so happy with the result. read more

I've been seeing these doctors for a few years, until my most recent visit I was happy with a level of service by the medical staff themselves. However, at my most recent visit, I waited over an hour until I finally canceled the appointment since they were still people ahead of me, it did not seem like I was even close to being seen. Whatever is happening at the office now they clearly have some organizational and system issues and extremely poor customer service and patient wait times. I'm furious that I just wasted almost 2 hours out of a busy workday, between sitting in the waiting room and driving to their office to accomplish literally nothing and will be looking for another doctor. read more

The whole experience was Fantastic!! Dr. Anil Shivaram is an excellent eye surgeon and person in general!! I had my eye bandage off the very next day!! The type of care was excellent!! The office visits were enjoyable!!! Thank you for helping me to clearly see again!!! read more

I had cataract surgery on both eyes and am thrilled with the results. The staff at both the office and surgery center were kind, thoughtful and skilled. Dr, Sunil Shivaram is efficient and professional. I recommend this practice without hesitation. This office was originally the studio of Millard Sheets, famous for designing mosaics, murals and buildings. The office retains the important and beautiful architectural features. read more

Dr. Sunil has been my doctor for a few years now, diagnosing cataracts a couple of years ago. He told me I could have them removed when they started to bother me. Well, this year I had the surgery to remove them as well as correct my astigmatism. I now have good peripheral vision, very crisp vision from about 5'- horizon, and I no longer need glasses for distance after many decades. I will still require glasses for up-close work but, even without correction, I can see details I never could before without glasses. read more

Dr. Anil Shivaram is such an amazing Dr. He is warm and caring and explains everything. I highly recommend him. He is truly the best.

Wonderful office! Great Doctor! I had cataract surgery and my results are amazing! I would definitely recommend this office.

Dr. Anil Shivaram was so great helping me with my cataract surgery. Wonderful staff at office in Claremont and Archibald Surgery center. Was easy and quick surgery. No pain or complications after surgeries. Thanks for the 20/20 eye vision. read more

Dr. Sunil Shivaram and staff are very professional, knowledgeable, friendly and efficient. I had cataract surgery for both eyes and the procedures were painless . The surgical staff provided excellent care and the follow up office visits were scheduled in advance which made the whole process seamless. I would highly recommend them. read more

I had cataract surgery and the results were amazing. Dr. Anil Shivaram is knowledgeable, kind, and down to earth. i felt well cared for. i highly recommend him. read more

Great office! I've been going here for 30+ years. Dr. Anil Shivaram is my doc, and he is wonderful. Explains things very well, very knowledgeable, and an all-around nice person. read more

Wonderful care before and after cataract surgery. Dr. Sunil Shivarum and staff are excellent and personable!

Dr. Anil Shivaram is amazing. His talent and knowledge about the eye is phenomenal. I came in with cataracts in both eyes and a history of wearing glasses since the age of four. Two months after my initial consultation I walked out with 20/20 vision both eyes. No glasses ever again! His staff are extremely professional and their manners are warm and inviting. Thank you!! read more

Very nice Dr. Very Professional. Getting surgery on Wednesday. So I'll let you know after that. But he came highly recommended. read more

What a great experience! Dr. Shivaram made my cataract surgery painless. He explained the procedure from beginning to end. I've been going to Claremont eye associates for over 40 years. Very professional group of doctors and staff. read more

Another excellent appointment with Dr. Sunil Shivaram. There is not one thing I can complain about. From every staff member to the doctor all are simply wonderful, professional, knowledgeable and personable. Every appointment my husband and I have had has been stellar! 5 out of 5 in all areas!! read more

Dr. Sunil Shiveram and the staff are professional, knowledgeable, and caring. I had a cateract removed with a lens inserted. Dr. Shiveram has a calming nature, which i greatly appreciated on the surgical day. Thank you, Dr. Sunil, and staff, all of you are phenomenal! read more

I am extremely pleased with my eyes after my cateract surgery . Dr Sunil Shivaram is Definitely a Five Star Dr from the first appt to after my surgery. I highly recommend Claremont Eye Associates Medical Grp for all eye concerns. The nurses and front office staff are very friendly and great to work with. read more

Excellent experience, Friendly office staff, definitely recommend Claremont Eye Associates, I had cataract s removed from both eyes no issues. read more

we feel very comfortable with the doctor, the service was excellent and we highly recommend their services

Fearing the word cataract was a little bit scary but from start to finish, doctor made me feel very comfortable. The whole team was efficient and thorough and the surgery was a piece of cake. Didn't even know anything happened. Won't be scared to get my other one done when needed. read more

After over 60 years of wearing eye glasses with high eye pressure and great difficulty driving at night, Dr. Shivaran performed my cataract surgery and also implanted a stent to relieve my eye pressure, I can now see clearly without glasses! Dr. Shivaran is very caring and attentive, highly skilled and delivers excellent results. All the office staff members are very friendly. I am very satisfied with my experience here. Highly recommend! read more

what a wonderful group of people! I had tripped and fallen in the street due to extremely uneven and broken asphalt and I couldn't get up. Two of the women that work there walked by on their lunch time and helped me get up. They were so sweet and helpful. The doctor was so kind and attentive. I would go back again in a heartbeat! read more

Felt very dismissed and disregarded as a patient with my concerns about billing and fees. This was a visit I took just on advice of the allergist due to a few instances of light sensitivity. I was taken to an exam and given a procedure ophthalmoscopy and then taken to a second room with a camera for a fundus photography. I know from going to optometrist that these kinds of imaging are often added on. I asked the technician if this was included in the office visit fee. He said he thought it was; and I asked if he would double check. Technician left and when he came back he told me this imaging is included in the fee of the visit. When Im leaving the doctor I see on the receipt two additional medical codes besides a comprehensive eye exam code. I requested the total estimate of what my fees are and was told they could not find an estimate for my insurance/anthem blue cross. And, this process took an additional half hour in the office. Moreover, an employee informed me that if I had declined the procedures- I would not have been allowed to see the Doctor - a statement I find unethical and coercive. I did inform Dr Shivaram that the assistant told me the procedures were included in the office visit- his explanation was that the assistant is a college student working there. The doctor showed no empathy, no remorse for the mistake or even a sign of emotional response. Best practices include an office giving clients the information regarding optional procedures-noone even explained to me what the procedures were or why. Medical practitioners cannot exploit patients and play off power imbalances. It should be patient's right to consent to additional procedures; if necessary and wanted patient can choose. At other facilities usually a signed consent is done for anything beyond visit fees. read more

Claremont Eye Associates - have extra procedures to pay now and still not sure what the total will be guessing an extra 70 on top of an office visit at least - Ophthalmologists Near Me - Claremont, California

I just got surgery on both my eyes, and let me tell you, the whole experience was top-notch! The doctor walked me through everything, and their attention to detail was truly remarkable! read more

Get ready this is going to be long! Set up an appointment for my mother over a month ago. Her PCP was raving about the dr, office and staff since she was having a hard time getting in with her eye dr. (Which was about the same wait time) mostly because her PCP referred she opted to wait for this office because she likes to do what he recommends. Day of appointment the office calls and tells me they called yesterday (not 1 missed call or voicemail) to let us know that they ran her Medicare and her Medicaid does not show on her Medicare and she would be responsible for the 20%. I asked is that legal? And was going to explain: (Working in billing prior) I know that it's not legal to bill a patient when they have supplemental coverage and patient can only billed after secondary has been billed, however most dr office for Medi-Medi will write them off. She interrupts me and says "Legal!? Yes it is." I responded with, "doesn't sound so but it's very unethical for ..." Again interrupted with "Ethical?! Not sure what's unethical about this." I asked for her name and she put me on hold without giving me a name. Brenda comes on the line and before I go any further I ask and get the previous person's name, which was Erica. I explain the above and before I can finish a sentence when I mentioned as I did about after the legal question and that I was in billing she interrupts me and says, "oh good your in billing so you should already know this?" I respond in telling and asking why this office doesn't allow their clients to speak prior to being interrupted?? Yes I know billing and yes I know Medicare fudges up and doesn't always do/show alerts." Is that patients fault? No! But they said "maybe when you applied for Medicaid you didn't submit the form needed for Medicare to list your medical number" - patient blame?! Why??? Didn't explain this because at this point was irrelevant and they obviously have 0 patient care plus at this point I decided she will not see them! BUT She had medical a year prior to Medicare and all she was notified to do was to tell her drs Medicare was primary. Why doesn't this office do more for their patients? As a prior biller I know there are ways to verify medical eligibility beyond the easy online portal. The worst part is that my mother had been the person on the phone, she would have been okay with paying the 20% because her dr told her to see Dr Shivaran. But that's not right. How many patients has this office done this to? It's proper and ethical practice to verify eligibility prior to making appointments so any insurance issues are dealt with then and there. If they needed it to had anything fixed, I had over 4 weeks to do this update. Can you imagine if I tell a referred hospice patient... nope I can't see you today as a new patient newly discharged from the hospital because you're Medicare isn't linking Medical???!! No this needs to be done prior so either 1-patient is able to find another provider or 2-not book and in my situations stay in hospital until they find care. Horrible!! read more

This experience was solely based on the appointment setup process. The office called me less than 2 hours before my scheduled appt to cancel due to an insurance coverage issue, which they promised would notify patients 1-2 days before the appt. The staff on the phone was rude and rushed. I felt that they don't care about patients' time. The doc may be great but the staff can easily turn away potential new patients. read more

Dr. Sunil Shivaram was the best. The Doctor has excellent bed side manner and kept me feeling very comfortable in an uncomfortable situation. I highly recommend him. The staff was most helpful and very nice. Included is the Archibald Surgery center where the cataract surgery was performed. Everyone was so nice and helpful also. Of course I am glad the surgery is over, and after careful research, happy to have used Claremont Eye Associates. read more

I called this office to get a second opinion for my 7 year old son. They provided me an appointment the next day. The front desk ladies were pleasant and courteous. The wait was literally 5 minutes. The nurse/assistant was thorough. Dr. Sunil Shivaram is everything a doctor should be knowledgeable, kind and reassuring. He answered every question and provided all the information this worried mom was looking for. Thank you so very much! Hands down the best ophthalmologist in the area. read more

The Drs at the Claremont Eye Associates are professional, competent and genuinely have the patients interest at heart. These Drs are of exceptional caliber. They are beyond 5stars. Unfortunately, the front desk supervisor Donna and one of the ladies can be discriminatory, treating some patients differently than others. Her actions were disappointment and disservice to such outstanding medical establishment. read more

Dr Anil Shivaran - excellent dr - kind manner. Listens to the patient. Always interested and positive. Skillful surgeon. Definitely recommend him ! read more

Dr Shivaram Anil did a great job . But sometimes the front staff can be too blunt and short. But overall I had a great experience with my cataract surgery read more

I'd been postponing cataract surgery for months when I decided that I had to get it done. I researched medical facilities, including Yelp, and decided on Claremont Eye Associates. This is a first-rate medical practice. Everyone that I dealt with was professional, knowledgeable and were nice people. Dr. Anil Shivaram, who did my cataract surgery, explained everything in the office and at the surgery facility, Archibald Surgery Center. Prior to the surgery, Dr. Shivaram provided a cell phone number to contact him with any questions or concerns. I called the doctor on a Saturday morning, left a message and Dr. Shivaram returned my call later that day and answered my questions. Talk about putting a patient at ease. If you need anything done regarding your eyes, Claremont Eyes Associates is highly recommended. Thank you to everyone. read more

Dr. McDermott was recommended to me from mutual friends. My family has seen both dR. And they both fantastic. However, the front office staff are just intolerable! They are rude, zero phone etiquette (it is genuinely impossible to finish a sentence as they interrupt every time), they are unprofessional while working. It is unfortunate the Dr.s have decided their patients deserve to be treated the way I have. I have some friends that have had the same experience but left long ago. It is a terrible reflection of the Dr.s themselves. My severely disabled child was in to see the Dr a few weeks back and did not need his eyeglass prescription changed. Dr. Said when you are ready to get him another pair just use the same prescription. I called to get a prescription emailed to me and the front desks said well I'll give you a referral to another place to get a refraction done and they can write u a script. I asked her to look in his chart. She will not. She keeps interrupting every sentence. She is not at all interested in helping the patient. She just says I'll give the Dr. a note. She is really adore me when I show up and wait for him to get that script and let him know how helpful MISS FRONT DESK is. I'm done. There are plenty of good Drs with far better staff to deal with. I'm out! read more

I am rewriting my review. Because the last one, I wrote in anger. Dr shivarum has been very kind to me. We are working on my Eye to get it fully functional. It is his front desk staff that left me angry. CEE you have always taken care of my vision. Thank you. Front desk....you can all sit in syrup read more

They treat you like you are family, not like a cattle call. I recently changed to this facility, and could not be happier.