Dr. Siddharth is really knowledgeable and takes his time explaining and answering any questions. He…read moregets a 5 out of 5! However, I have to say that I'm shocked at the condition of the chairs in the waiting room. There are a lot of elderly people coming in and having to sit on these pretty nasty chairs. Please do better! Especially, when the patients are sitting in this room for well over an hour at a visit. Pictures are worth 1000 words.

The experience at the office was good and the doctors were amazing…read more However when you pay, they just give you a receipt. Then when you try to get your money back from your FSA/HSA, they want to see what was done, your name, date of service, etc. The Pacific Eye Institute which does internal billing sends you a Ledger Detail and then an Itemized Statement of Charges with no information except for the billing codes for the work done. The Bank does not work with medical billing codes so this has been a 7 call nightmare and multiple emails. Also, I had earlier asked to speak with a supervisor and the gentlemen I was speaking with in the billing department said this supervisor was not available all day. On the final call, the lady in the billing company sent me to the supervisor that was available - the same person one person said was unavailable. The billing department at this company is a NIGHTMARE!

I have been seeing Dr. Shomer for almost six years and he has helped manage my eyesight while aging…read moreto the point of offering supplements to slow my macular degeration and ensure my eyesight is in the best shape it can be at age 84. Still driving and doing great. The staff is absolutely wonderful; kind, courteous and accommodating. Never much of a wait and on time. Highly recommend- especially for aging eyes!

Dr. Shomer is the best! He is extremely knowledgeable and has great compassion for his patients…read more His staff is very efficient and also very kind.

Expect to wait 4 or more hours even with an appointment. They give you a 15 minute grace period but…read moredo not honor it. Came in for an appointment at 12pm. I arrived 7 mins late which would be part of the grace period. There was a line with about 6 people in front of me waiting to be checked in and one receptionist. I waited 17 mins to get checked in. Then the receptionist says, I am late to checking in when I arrived at 12:07 and waited for 17 mins in line and there's a 15 minute grace period. She gave me another appointment time for 2 hours later. They need to define what they consider "grace period" in the text reminders and voicemails they send you or they shouldn't add it in the first place. The doctors we have seen have been nice and great. But receptionists need more training and better attitudes. It's also very hot in the waiting room and not enough space for people to wait in there. Everyone mostly waits in their cars. For a children's "institute" they need to make some changes.

The doctors are friendly, but the waiting is too long. They only have one staff member in the…read moremorning, dealing with all the patients. Also, the office is freezing, and they don't have enough chairs for all the children. The waiting period is too long--it takes like two to 3 hours for the whole process, if not more. Also, when you try to schedule or reschedule the appointment, The don't answer the phone--it takes 30 minutes or more for them to answer, and they're pretty rude on the phone. They might make you wait even longer after they answer, and once you finally talk to someone, they transfer you to another person who never calls you back or answers. It's just crazy. Scheduling processnis need big improvment. I do not recommend this place just for that reason.

I must write this review to commend the staff of Pacific Eye Institute. While they are very popular…read moreand booked up far in advance, they were understanding of my situation and was able to squeeze me in sooner than my scheduled appointment. My eye was giving me increasingly persistent problems and i wrote them a message through their website and they got right back to me with a solution. Couldn't ask for more. I am truly grateful to find a clinic which really cares about customer service and the needs of their patients. Thanks Again!

Dr. Fabricant performed the ICL surgery to both of my eyes nearly 8 years ago and it was amazing…read morethen and it is still amazing. Prior to the procedure I had a -11.75 and now I have nearly 20/20 vision. After the procedure I could see color more brightly. It was life changing. So thankful for him. I can really say, I was once legally blind, but now I see!!!

The Best eye Doctor with the Best staff. I call these beauties Dr. Rothbard's Angels-Leah, Ana, &…read moreCarla. My eyes are well taken care of. Always a great selection of frames. Ladies are knowledgeable with adjustments. Thank you Doc. & Ladies.

Our family has been coming here for years! Doctor Rothbard is hilarious and makes eye appointments…read moreless of a chore. The staff is friendly, helpful and efficient. My girls and I were able to all be seen at once and we were out of there within a decent amount of time. I personally appreciate how thorough the eye exams are here. Doctor Rothbard leaves no stone unturned when it comes to eye health. It's rare to find an optometrist office with the vision field test and that alone is enough for me to keep coming back here. If you're looking for an optometrist in Rancho Cucamonga, I highly recommend this office.

Have an exceptional experience with Dr Siegel and his staff. I left a message to set up an…read moreappointment and received a call back the next day with an appointment within a week. The staff does a good job at advising that the appt can be up to 4 hours, which is great to know ahead of time. Our appointment was 2.5 hours. The check in was fast and easy. Every step was communicated to us. Once Dr. Siegel came in, my son couldn't stop laughing, he makes the entire exam fun and is very interactive. Definitely recommend.

Arrived at 8:06 for an 8:15 appt. Did not get called until 10:40. Yes, you read that right, it was…read more2 1/2 hours before getting called back for the initial exam. In the meantime, my special needs daughter with autistic traits is having a complete meltdown. How do you make these kids wait this long? Like other reviews, I concur the office staff can care less. It was one excuse after another. Maybe parents should arrive for appts 2 hours late and see how they like it. I'm sure you would be turned away. Dr. Siegel this is absolutely not acceptable!! How do you allow this to happen in your practice day in and day out. It appears to be all about MONEY and not at all about the children.

Nice office awesome staff and great doctor. Office ran efficiently along with friendly patient…read morecare. I'm glad I chose Claremont eye associates to handle my complex cataracts and astigmatism surgery. Dr. Anil and his staff did a good job and I'm grateful to be under their care.

I don't know what happened to this office. Children now run it. I almost feel sorry for the doctor…read more They do not care about the elderly. They lied to me about SCAN approving my mother's appointment, which was made back in October. They tried to turn my Mom away, knowing she has pressure behind her eyes and is losing her sight. The doctor performed her cataract surgery. You would think that the precious little dumplings that run the office would care. They do not. The sissie la la poopie pants only care that I used a cuss word as an exclamation of disbelief at their extreme lack of empathy. Learn how to run an office.

Estoy muy agradecida con el Dr. Armin Vishteh y todas las muchachas. Me gustó como me atendieron.read more

If you're searching for the Inland Valley's premiere Laser Visor Center then look no further than…read moreDr. Vishteh. He and his staff are a "well-oiled machine!" Verify for yourself with the initial free consultation. Entering, i had several questions prepared but they were all answered by the staff during the consultation. I was tired of buying reading glasses, multi-focal glasses and prescription sunglasses. After the procedure i didn't need any of them and what's cool is i can read menus again. I even purchased a new set of Ray bans! (non prescribed). In addition, Dr. Vishteh schedules follow-up visits to check your progress and answer any questions.

I had a consultation early Thursday, was able to get in for pre-op same day, and had surgery the…read morenext day! Absolutely unheard of, and if I had to guess, luck of timing! I was expecting to be scheduled a few weeks out, but glad I had the luck of the draw (i guess) lol. Fabulous staff, awesome doctor, Dr Pirnazar did my surgery and throughout, informed what was happening next, and what was to be expected. It made the understanding so easy, and kept me at peace. I'm now a ~week post-op, and very happy with the results. I have slight glare when looking at lights, but that can be expected. I'm following the drops as prescribed, and can notice every day improvement. I'm very happy with my decision, and would recommend it to anyone in fear, and anyone who's even remotely considered it, I held off for too long,. I opted for contoura which happens to be the latest and most advanced tech.

Oh this place. Beware of the billing and medical nightmare you will have with this place. I…read morereceived bills for which my insurance had processed and sent me EOBs with member rates. The company/billing denied receiving EOBs from my insurance. I explained we paid copays and I am being billed non member rates and that these claims need to go to the secondary payor as well. They didn't have record of my copays, and denied getting EOBs. So, I emailed my EOBs over, my credit card receipts and they said they couldn't open the files (who can't open a PDF). So I sent them again and as screenshots, they denied receiving them. I sent my EOBs to the email they provided me 5 times. They said fax them (who faxes stuff in 2026?), so I went to my local FedEx, faxed them, they denied receiving them. After over a month of this, and even Aetna calling them (with me on the line), they continued to send me bills with non adjusted balances. I filed a complaint with the BBB. Two weeks later I get a call from someone named Melanie. She said she has "found" my EOBs and will work to get these all resolved and submitted claims to the secondary payor. She gave me her number to call her if I had any other issues with getting my refunds. This was back in December. It is now end of February and my primary insurance (Aetna) and my secondary insurance have paid these claims in full. I am owed a refund of my copays that I paid in the office. I called billing, they said they don't process refunds. I called the office, they said contact the business department but they don't have a number to give me, billing will have this. I called billing again, they said we can't give you a number, call the office again. I've left messages, asked for call backs, no one is calling me back. I called the number Melanie gave me and it goes to a visa call center. What in the world is wrong with the place!?? I have gotten no where. The doctor (Eric Areiter) wasn't even that great, my husband saw him a few times with no results, would have his appointment cancelled or passed onto an NP or PA and we have since gone somewhere else and have had his issues resolved. This place is awful. My billing issues are still not resolved.

Friendly staff and wasn't crowded or busy when we came for eye exam. We called to make an…read moreappointment. My aunt and uncle both referred me. They have the eye scan thing that can be used instead of dilating with drops. Right next to yoshinoya.

My husband and I have been coming here for years and we continue to come back even after we moved…read moreout of the area. I've also been bringing my son here since he was little and he always looks forward to his appointments. The staff is always so friendly and helpful and they are super amazing with kids too! They have a wide selection of kids glasses to choose from which is great because even at 5 years old, my son likes options. Dr So really takes the time to explain things and answers any questions we have which makes us so confident in returning time after time. And special shout-out to Uncle Philip for going above and beyond every time we come in and always making it a pleasant experience. We highly recommend!