I had an extraordinary experience in customer service excellence because of a clerk #13 by the…read morename of Sharon‼ I came in literally right before closing and she was very busy working however, greeted me with professionalism, care, friendliness and patience as she helped me with my package and it was basically near closing time! Sharon stopped what she was doing to assist me and I saw her also multitasking greeting others with the same grace at the "9th hour," if you will‼ She anticipated my needs and exceeded my expectations in a matter of minutes‼ Thank you for hiring such professionalism in the person of Sharon‼

This location is more convenient than the post office in my town. They actually have a parking lot…read moreor can drive up to mail letters. They usually have a decent number of people working at the desk. In 2024 I'm still surprised how many people don't know how to address letters or expect the staff to tape their items. Can't blame that on staff...

The Staff at the counter are always helpful and cheerful unlike most post offices. Mail is…read moredelivered on time and reliably. There is a great drop off area to place prepaid packages for shipment.

Oh the post office, a place that is needed, yet painful at the same time…read more This location is super tiny and if there are more than two people in the lobby, it feels cramped. They tend to not have fun stamps in stock. Service can be slow, but is that the staff or the customers that are not prepared. I feel like staff make comments about what I am about to mail out. They get the job done, but I do procrastinate having to go inside. They do have an outside mailbox if you already have things stamped.

I love this location! The gentleman who is always working is incredibly friendly and I have never…read morehad any trouble with package pickup! My only complaint is that you cannot buy postage here, but you can drop of pre-labeled/prepaid mail!

I received a notification that a package from Nordstrom Rack had been delivered by this post office…read moreon Monday and that it was 'handed to an individual'. I live in a condo building. Who did you hand it to, because I never received it?? I called Nordstrom Rack to inform them, and they kindly refunded me. I then reordered the same item. It was again supposedly delivered by USPS yesterday. Again, tracking states that it was handed to an individual. Once again...no package. Now, I have to ask, why would the post office hand a package, twice in one week, to a random individual at a condo building???? I called Nordstrom Rack once again to let them know that they could not trust this post office to deliver their packages. They agreed and promptly reordered AGAIN for me. This time, they will deliver to the store itself, where I will have to go pick up the item. I am currently in a foot cast, which was why I ordered online to begin with. Too bad that the USPS doesn't have the customer service that Nordstrom does. We might all actually receive our mail. And yes, I did call this post office. The phone rang about 50 times, then went to a busy tone, then hung up on me. Government at its finest.

The longtime staff member (sole lady) at this post office location is truly exceptional. Although…read moreI'll be closing my P.O. box this week, I wanted to take a moment to recognize her for the consistently wonderful customer service she has provided throughout the many years I've visited the Lombard USPS at Yorktown Mall. She's truly the best. Thank you!

They won't even answer the phone! They do t deliver the mail and drop it on the floorread more

Walked in to get 15 graduation announcements hand stamped as a nice touch. I was told she didn't…read morehave time, understandably, there was another person behind me, only one and promised they would be done later. I had one returned undelivered and they were NOT hand stamped. Never again, I will go to Medina post office near my work next time, always pleasant and I did confirm the baby shower invitations were hand stamped (was brought to my attention how nice that was).

Many times in the past and now just recently our customers have told us that the checks that they…read morehave sent to us (going through DG USPS) have been stolen and washed. They are not lying - they have sent us photos of the checks that were changed to an indivduals name. I would think it would be someone from the DG post office doing this. It has happened about 6 times in the last two months. We have asked our customers to call and report these incidents. Has anyone else experienced this?

I definitely agree about the long line issues from previous reviews. Usually only one person…read moreworking the front counter, making it have a wait up to 10 minutes in some cases. I've seen people walk out, giving up on waiting! Other than that, the staff is pretty helpful and nice here. You can get a full range of services, including passports. I like that they will make recommendations on what would be most cost effective, instead of letting you rip yourself off buy thinking there is only one way to mail something! I come here often for my eBay sales, and the prepaid shipping I've done usually doesn't have a problem either. Thankful for this site!!

What terrible service. Theresa, the manager, provided some of the worst customer service I have…read moreever experienced. She laughed in my face and did not offer any solutions to the issue I raised. What kind of service does this office provide? Shame on you. I hope this behavior is addressed.

Had a great experience here. Yes, there is no stamp or self mailing kiosk. Walked up to the line,…read moreanother person at the counter. A USPS saw me and immediately said I could come to the counter and she quickly and efficiently helped me. Probably one of the quickest and best experiences I've had at a USPS location in quite some time.

Nice post office location in the York/Oakbrook area. I was hoping for a kiosk where you can buy…read morestamps, and drop off smaller parcels, but this is not available at this location.

Half the time they are closed during business hours when they are supposed to be open. They close…read moreat 6:30 but have been locked up at 3:00, 4:30, and 3:30 within the last couple of weeks. Their self service machine doesn't work and even the parcel drop-off is jammed - so they can't accept any parcels. Might as well close this location!

Holy cow I would avoid this place at all cost. I walked in around 2:30 and there was a line at the…read moreself serve and one person at the counter. The employee YELLED at me that I was standing in the incorrect place to be in line with the most extreme attitude. 1. There were no signs 2. No one else in the lobby there was no signage as to where to start the line. The attitude and volume were uncalled for. In addition, like other reviews said, service is slow. When I got to the counter she proceeded to lecture me on how they cannot enter the address manually- this is when I used the self service kiosk. It took some time and too was slow but it printed all the information I needed. While at the kiosk I heard a heated argument which you could heard the employee yelling at another customer. Awful and slow service. Stay away.

It's a post office, so disinterested staff are basically a given, but overall this wasn't a bad…read morepost office. I had a package to deliver, and because I am a glutton for punishment I waited until five days before Christmas to do so. Since I had an errand to run out in the suburbs I decided to stop at the post office there with the hope that I would not waste away in line. That turned out to be the right decision, because when I stopped here there were only four people ahead of me. My trip to this post office was complete in fewer than 10 minutes. It's a large post office; I think they have a lot of P.O. Boxes, which takes up a large footprint. There's a large parking lot, as well as a drive up postbox outside the building so you can post your stamped mail.

I know not to expect a lot of USPS these days but really, this location isn't even trying. I try…read morevery hard to go to one of the Naperville locations or the one in Oswald's pharmacy but sometimes this is just more convenient. Yesterday I went in to get one item. Paid with cash. The total was a dollar and some change and I had a larger bill and the exact change. The clerk asked me twice if I had a single, which I didn't. I finally told her, if I had one I would have given it to you but this is what I have. She muttered the whole time while making my change. Is it that she wasn't given enough bills in her till to carry her through the day, or was it the trouble of having to count to make the change? Whatever it was, the attitude is the same as I have gotten every time I have come in here. Honestly, get it together, because this kind of customer service is really poor.