I had a good stay the 9 days I stayed here as a travel nurse, when I was leaving I had prearranged to check out late and the housekeeping came knocking on my door being very rude and rolling their eyes when I told them I was staying later and told me to call down to the front desk? Other than that, front desk staff is friendly and the rooms are clean. read more

musty smell that caused sneezing. I am sleeping with the window open instead of having air on. The neighbors are questionable. Stains everywhere I would upload pics if I can here read more

Find another hotel! First, there are no Non-Slip features in the shower or floor next to the shower and i fell and landed on my back on the floor. Fortunately, and surprisingly, i wasn't hurt. Also, my wife enjoys a cup of tea in the morning and there was none; we had to ask at the front desk for a tea bag and had to wait till the breakfast attendant returned before retrieving a tea bag -- not once, but twice. Also, the sink did not drain and using it quickly became rather disgusting. Also, the TV didn't work. We could not get regular TV. We had to contact the front desk to get someone to come and get the TV working. Finally, after completing a review of this hotel, we received a letter thanking us for the review -- along with all the fluff that goes along with it -- but no concession!! We were offered NO credit, NO complementary stay the next time were in Kalamazoo, nothing but "thanks". Find another hotel. There are many to choose from. read more

Chair was covered in multiple stains, the microwave wasn't cleaned from the previous occupants, dirt and dust in the corners of the room and there were baby roaches in the bathroom. This place is outrageous. I tried to give it a chance. Don't stay here. read more

Clarion Inn I-94 Near Expo Center - 1 of the many baby roaches in the bathroom - Hotels Near Me - Kalamazoo, Michigan

Hotel was without power but still taking reservations on booking websites. Lobby smelled awful and it looked like prostitutes were waiting outside flagging cars. Got charged more than the original price of the room for cancelling even thought they had no power. Lobby was run down looking read more

It suck they take your money and make you pay extra And one of the workers follows you around read more

Great room overall and can't say enough about the breakfast! Had eggs and hash browns and sausage. Doesn't take our family more than a hot breakfast to get going in the morning. Having coffee hot and ready all day, including when we checked in was a real bonus too! read more

Not the worst hotel I've ever stayed at but definitely wouldn't stay there again. Shabby room. The one picture on wall had a broken frame with broken glass. Faded sad couch cruddy stuff around tiles and shower. And some shady seeming stuff people paying cash going into an envelope and not though computer. Was charged $20 to check in early. Seemed totally flummoxed when I asked them to store my suitcase while I went to have lunch when I checked out. These are normal hotel services. read more

I would give a 0 if possible. My wife and I drove from San Diego California to Kalamazoo because my mother had a heart attack and was on life support. We arrived at the hospital on 7/26/2023 and booked a room (I booked it the day of). I messed up and booked the room for the 26-27 not the 27-28 like I intended. The morning of the 27th I see that I was charged for the room even tho it was no prepayment. I looked on booking.com to see why and that's when I realized I put the wrong date so I called to explain my issue. I talked to a woman at the hotel and she said yo cha he the date I needed to contact customer service, which I did , and I was able to get the date changed. My mother passed the morning of the 27th and my wife and I went to check in since we'd been up for days with little sleep just to find out I had no booking. The front desk told me I was charged for a no show but there is no reservation in the system. After showing him the confirmation and reservation he told me no, there's nothing but if I wanted to stay I could it would just be another 90.00. I had lost my mother less than 3 hours prior and lost it and walked out. I called booking and after the agent going back and forth with the property for almost an hour I was told the property wouldn't honor the booking because the woman who approved the date change was not authorized to make that decision. I know this is my own personal issue but I would rather sleep on the side of the freeway than step foot in that place. Sorry for the long review. read more

Stains on the bedding & mystery stains on the lounge chair. Hard bed, thin walls (could hear conversations next door). My only positive is the employees were respectful, they allow dogs & was close to where my work truck was broke down & company paid. Otherwise I would of went to holiday inn. read more

Stayed here on 9/5 and 9/10 because it's a Choice hotel and I am a member of Choice rewards. I'm not sure the minuscule amount of points I earned were worth the inconvenience of driving all day with the promise of swimming a few laps in the evening to wind down and not being able to because the pump in the swimming pool was non-functional and the water appeared to have stuff growing in it. I already had my reservations for my second stay and I hoped that in those intervening days the pool might be fixed, but no. It was still and green as ever. This is not the first time a Choice hotel pool has been non-functional during a stay. I think I am going to look into another chain's rewards program for next time I travel. read more

My family and I felt very comfortable while staying here. Stayed one night, couldn't have been happier!

Definitely never staying here again. The room we stayed in reeked of cigarette smoke, even tho it was a no smoking room. The comforter on the bed was stained with what looked like blood and other fluids. Very disgusting. We asked for a crib for my son to sleep in at the front desk, and we waited over an hour for them to bring it up. They never did and when I called the front desk they said they didn't have any..... so alllllll of their cribs were being used??? Highly unlikely. Their breakfast was decent enough I guess. Not worth the money though. read more

Parked right in front of lobby, and still had catalytic converter stolen right out from under my vehicle. Staff and Management were NO help, stating they where unable to rewind the cameras.(suspicious!) Room had two beds, one mattress needs to be replaced other one was nice. Dirty pillow cases on one bed. Broken digital clock and other broken items in room. Ice maker broken in hall. Water damage all over this hotel. Mold. Police report made on stolen catalytic converter, office arrived on scene With comments that the police are there a lot for theft of catalytic converters. Hotel would NOT call the police for me. Beware! read more

This Clarion Inn is THE DIRTIEST place I've ever slept. I changed rooms once, I could have changed twice and I should have slept somewhere else. There was a 4'x 4' yellow stain on the comforter in my first room, and 3 or 4 more stains on the comforter and sheets. I called the front desk and asked for a new sheets and comforter, they didn't have anything extra. There was also a few long black or brown hairs in the bed and in the bathroom. The new room also had a few smaller yellow stains on the comforter. I didn't see any on the sheets, so I just slept with sheets. Both of the rooms were just very dirty and dated; paint peeling, burnt out light bulbs, broken tiles in bathroom. The drinking glasses in the new room looked like they were used but not cleaned and had a leftover residue inside. I also found it strange that a lot of the other rooms while walking to my first room, had a deadbolt stopping the doors from being shut and locked. I complained at checkout after being asked how my stay was. The front desk clerk said they have new washing machines coming in soon, but he was probably just blowing smoke up my ass. read more

This place is unkept and gross. After getting past the weed smell into the rooms found condom wrappers a bullet and a case full of heroin needles. Asked the hotel to send someone to dispose of them as I wanted nothing to do with them and they said they won't dispose of them and we needed to remove it from the room ourselves. Poor service, gross rooms. If your on the hunt for a possible stash or just a secondhand high then you've come to the right spot! read more

Clarion Inn I-94 Near Expo Center - Heroin needles!!! - Hotels Near Me - Kalamazoo, Michigan

We were sent to the area for a tournament and are now being held basically prisioner by this hotel. We have 40 rooms booked here and this hotel should not be allowed to house anyone. Rooms had black mold, throw up on carpets in rooms, the shower curtain and curtains in the room are filthy. Many of the rooms on the first floor smelled like dead animals. We have reached out to the tournament company and they are trying to help, but unfortunately the hotel said it's a binding agreement and we are on the hook for all of the rooms. Parents are livid and the health of our kids is our concern. Last night there were ladies of the night entering the hotel, along with what appear to be drug deals occuring in the parking lot. Clarion should be ashamed of this hotel and what it stands for, I am a choice hotel member and unbelievable upset by how we are getting treated, and to make matters worse, we are paying $150 a night, and if I booked here tonight I would pay approximately $100. I feel as thought we are being robbed. read more

Clarion Inn I-94 Near Expo Center - Hot tub is perminately closed, but they haven't drained it. - Hotels Near Me - Kalamazoo, Michigan

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Do not stay here, Even if you are desperate for somewhere to stay. Find somewhere else. The main reasons were the room was messy, gross, and there were dents all over the wall and there was lint and stains all over the sheets and the other reason is that two of my hubcaps of my car was stolen from the parking lot. 0/10 recommend read more

DO NOT STAY HERE!!! It's so filthy!!! There was a huge yellow ish/ blood stain. There was trash all over!! Also there was toenails and hair. We pulled up one of the chair cushions and there was a wet substance that looked like urine. There was some kind of paper by it. It is so gross here. I went down to the front desk to show them pictures of the mattress that was on the pull out couch. Well they said they'd come up. Sounded super nice. Well they didn't come. So I went down to the front desk again. Then another half hour later still nothing until I had to go down again. Then finally some guy came and wanted to see the issue. We showed him and he said he'd get sheets. So I said and a mattress too. He said okay he will bring a mattress. The guy came back with just 2 sheets! NO MATTRESS. I asked him to pick up the trash as well and he pretend not to hear me so I asked again. He then acknowledged it. He was kind of shocked to see the trash. He said sorry. Still it was poor service. He did not bring another mattress and treated us as If it was a bother. It was Also hard to communicate a little because it seemed like English wasn't his first language. Overall I would not come here. I would give it one star if I could!!! DISGUSTING!! read more

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I came to this 'off the highway' section of Kalamazoo for a show at the Wings Event Center. It also happened to be my wife's birthday, so we were celebrating! I called every hotel in this area ( 8 in total ) to see if they had a jacuzzi suite available. Everything was either sold out or they didn't offer this type of room. Finally, I came across the Clarion Inn that had a jacuzzi suite available. I booked the room direct with the hotel and waited the several months until the show. 3 days before the show, I called to confirm that the reservation was there and I was all set, it was. When we arrived at 5pm, the room was not cleaned (2 hours after checkin). Already a disappointment but we weren't going to let it ruin our good time. The woman behind the counter said it would be another 20 mins, so we went to have some dinner. When we returned, she said she had some bad news and that the jacuzzi room door was not working so we couldn't check into the room. It was pretty devastating to have taken tons of time to book this months in advance and confirmed days ago, only to be told that they didn't have the room due to what seemed like a pretty poor excuse. Whats worse is I would have booked a 'normal' room closer to the venue if I had known we would have been in this situation. The girl obviously wasn't at fault and did apologies but that didn't put my wife and I in a jacuzzi suite. So I asked what she planned to do about this and she said she could put us in a standard king room for a discount. It was maybe 20$ off the regular price. So yeah, this was a really really weak display. I would never come back here and will not even try another location of the same brand. oh and btw, the place is a dump anyway. Stains on the couch, filthy bathroom. AVOID. read more

I am not one to complain, as a matter of fact this is my first bad review ever, but I wish I would have taken the advise of the people who wrote the reviews of this hotel. This was by far the most disgusting rooms, and rude service I have ever had in my life. It was so bad we stopped our vacation early to leave. the sheets were dirty, the rug felt like it was soaked, they made us sign an agreement for no smoking or we would get charged $250.00, but the room was stinking of smoke. we complained to the front desk and told them my son has asthma, they told us we can leave, but they will not refund us. we were told there was no manager working until Monday, but the next day we were told there was a manager there everyday. do yourself and your family a favor and DO NOT STAY HERE!!!!!! they should put this hotel out of business. only giving this 1 star because I had to. read more

From check to check out, Just terrible! I Checked Into Room 223, and found all the bedding on the couch. So, I go back down to the counter and get a new room. First I noticed that smells of smoke and stagnate water and a crumpled pillow case on the foot of the bed. I was very tired so I said "I give up" and moved in. I then attempted to drink a glass of water. The water glass had a layer of moldy a water in both of them, so I cupped my hands under the sink (much cleaner). I showered in the paint peeling bathroom and layed down to sleep. At 5:50am the room alarm clock goes off. I got up to unplug it. 9 mins later it went off again on battery backup...so I decided to destroy it. After some time I got back to sleep, only to be woke up at 10:12am to the sound of a leaf blower in the parking lot. (There was no leaves in the parking lot. He was using it as a broom and an alarm clock.) At this point I decided to go to a new hotel to get some sleep. DO NOT STAY HERE! read more

Clarion Inn I-94 Near Expo Center - Alarm clock preset for 5:50am - Hotels Near Me - Kalamazoo, Michigan

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My husband and I travelled to Kalamazoo for a one-night romantic getaway for my birthday. Check-in was at 3, and we arrived around 3:45. Upon check-in, Maggie informed us that our room was not ready, and wouldn't be for some time because the staff hadn't cleaned many of the rooms on our floor. No apology, just a flat statement. I asked for a discount, because I thought the situation was a little unreasonable. Maggie offered only 10 dollars off the price of our room. I let her know that we may need to go somewhere else since we were only staying for a day for my birthday and wanted to get a jump on the festivities. She shrugged it off and said we could go somewhere else but we'd probably be back. We stayed only out of convenience once she finally decided to give us a room that had already been "cleaned" but we definitely shouldn't have. Our room reeked of smoke, there was a massive yellow stain on our comforter, and there was a half-eaten Twix under our bed. We decided to make the best of it, but if you looked too closely anywhere, it was absolutely filthy. Even the pool and hot tub had a thick layer of grime. We completely realize that none of this was directly Maggie's fault, but I couldn't believe we only paid 10 dollars less than the original price for such a terribly dirty room. Washing everything we brought as soon as we get back home. read more

Clarion Inn I-94 Near Expo Center - Huge yellow stain on the comforter - Hotels Near Me - Kalamazoo, Michigan

Due to the superficial paint and minor updates this hotel isn't too bad. With that being said its not too good either. It's more like a meh. The rooms themselves are nice. The bed was comfortable and room was clean, but the bathroom was pretty dated and in need of some tlc. Pool area was down right spooky. Really bad lighting, a broken hottub, and the algae stains on the pool deck gave me the feeling I was at the slog, just without all the tarberries floating in the water. The breakfast was nicely stocked and have plenty of options for the kids. I really have no complaints about it. read more

I'd suggest no one stays in the establishment, the hallways smelled of marijuana, there were teenagers partying all night, and knocking on our room doors. It was dirty and our linens were stained, there was no hot water in the other room I had purchased for my family, and due to the hallway smelling of marijuana so did our rooms... please find some other place to stay!!!!! read more

One of the worst hotels physically that I have been at. Bathroom door did not close. The family was screaming next door - all night. Not a hotel issue, but the walls were paper thin and I could here them. The pool was 90 degrees and the pool room was also about 90 degrees. Totally not refreshing. Might be nice during the middle of winter, but not at the end of May. I will never stay here again. read more

Management & front desk was very friendly. We came here because it had a jacuzzi & a pool. Jacuzzi wasn't working so they upgraded our room to one with a jacuzzi with not extra charge. Overall look of the place is okay, they are in the process of updating things and adding a bistro. Continental breakfast wasn't great but other then that it wasn't bad for the price. read more

Clarion Inn I-94 Near Expo Center - Management/front desk was friendly. Was upgraded to a jacuzzi room because the one in the pool room wasn't working. - Hotels Near Me - Kalamazoo, Michigan

Dirtiest place ever, I will not stay there ever again. The bedding was dirty with dried blood (see pictures). Worst place ever! read more

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Pros: - Excellent customer service at the counter - Constant attention to the breakfast area - food was well stocked at all times - Clean rooms and daily restocking of towels/washcloths during multiple-night stay - Welcoming, nicely decorated, clean lobby - Hot shower with good water pressure - They pick up their calls right away - Ample parking - Easy freeway access - Quiet, no noises from adjacent rooms, even quiet for the hallway traffic (this place seemed pretty full during our stay) - Refrigerator and microwave in the room - Windows that open! Cons - Unstocked and/or broken beverage vending machine on second floor - High level of chlorine in the pool, so much that we didn't even swim because our eyes burned just coming down the adjacent stairway - Our Double Queen room didn't have a comfortable sitting chair, so reading had to be done in bed (just not the most comfortable for me since a back surgery) - The mattresses - one of them was way too hard, the other was great; we just switched beds for better comfort. - The chairs that were in the room were stained - The lighting was a little dim for getting ready and makeup application I'd stay here again, it was a pleasant stay that could have been great with fixing the vending machine, improving the lighting by the sink, and cleaning the chairs or having a more relaxing chair. read more

This hotel is OK I guess. Our stay was quiet (except for the fire alarm going off) but other than that it is not a very nice place. Everything looks dirty mostly due to it just being old I believe, except for the dirty coffee cup... We didn't have hot water in the evening it was only warm. The beds are so firm it is like sleeping on an over inflated air mattress. Some rooms have a microwave and refrigerator but others do not. Over all it is not the worst hotel I've stayed in but not the best either. read more

Clarion Inn I-94 Near Expo Center - "clean" coffee cup in my room. - Hotels Near Me - Kalamazoo, Michigan

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If I could give no stars I would! This place is nothing more than a drug den for swimming addicts. This was the second time we stayed at this hotel for business. Being Diamond members we should be getting additional benefits but we couldn't even be guaranteed a decent night's rest without getting high from all the marijuana smoke coming under the door. Even after complaining to the man at the desk every single day nothing changed. The first night we had a party of 20+ people in 2 rooms slamming doors from 3pm until 3am every 2 minutes. While congregating in the hall right outside our door. Call the front desk to complaint after putting up with it until 11:30. Nothing was done. The second day we complained about the fact that all the reserved parking spaces we full even though odds are that everyone staying at the hotel that day was not a diamond member. The third day we once again had the door slamming and kids running up and down the hall. They all rent one room and we'll more than the maximum 4 people are staying in the room. Most just to use the pool. So much so that the actual patrons can't even get into the pool area. Being unable to use any of the amenities we decided once again to stay in our room and have a drink and watch tv. Low an behold when we opened up the ice bucket to get ice there was bugs in it!! Did their cleaning people ever hear of COVID-19 cleaning protocols?? We couldn't wait to get out of there, we checked out at 4am. read more

Terrible staff. Great breakfast. And Mediocre rooms. The pool was green, staff kept walking by the doors of the rooms, making us all feel uncomfortable. Especially when you can't order food throughout the stay. Bugs, Roaches, and Mice tend to love the place. Won't return. read more

Terrible hotel. The rooms smell like smoke. The first one was so bad we asked to be moved to another. The second room was only marginally better. If you're not a smoker, so not stay here. read more

I would recommend this Inn to anyone! The service has been fantastic, the hospitality beyond my expectations and the Manager (Mac) has been accommodating, kind and helpful in everyway. I've stayed at many many hotels around the world and I find my experience here terrific. read more

Clarion messed up when I tried to book it and sent me a confirmation to me email for the wrong date. I had to wait until the day when I was driving to call customer complain to get it fixed. Check in and check out was great. Staff was super nice. Lady running breakfast was running to keep up with everyone. But is was cold, except in our room. They have tile floor in some areas that were super slippery. And everything was dirty. I saw dirt, mold on the tub (we didn't use), dust, cracking/peeling paint. It looks like the room are fixed up for next guest without actually cleaning them. I had to wipe our room down myself when we entered. The pool is gross. While it is nice to have one, it badly needed cleaned. I would never stay here again, but it wasn;t so horrible that I had to leave and go elsewhere. read more

Terrible stay! The whole hotel smelt bad, the service was effortless toward us, the staff were rude to us. Originally when they told us the room was $70 then when we checked out they said it was $90 and they swore they never said $70 to us. Worst hotel i've ever stayed at! read more

This place was by far the absolute worst motel I've ever attempted to stay at. Security doors being propped open with a rock. When I took my concern to the front desk I was told "someone probably stepped outside for a cigarette what's the big deal?" After waiting 10 minutes for him to to come close the door I discover the card reader for that does not work. Thus the reason for it being held open with the rock. Huge security breach. I walked to the next entrance to which an Islamic guy who had been pacing the parking lot for over 90 minutes walkS up quickly behind me in an attempt to catch the door without using a key. When I asked if he worked for the motel ? I was told to shut the f up. I went back to the front desk to ask for the police to be call several times as I was requesting an escort out of little Islam. They refused to call !!! Only one reason to not call and that is that they did not want them there due to the numerous illegal activities being conducted at this location. FromThe horrible Antiseptic smell in the hallway that was overpowering and disgusting. The guest washer/ dryer that you never quit running. To the 18 year old baby mama in the room next to me with 4 kids under 5 years of age and several different male visitors! DISGUSTING AT EVERY LEVEL read more

This hotel is dirty and run down. We spent $130 per night - not worth it! There were spiders in the room, smoke in the hallways and the bathroom was outdated and dirty. The breakfast was awful. The worst hotel I have ever stayed at. read more

This place certainly needs some updating!! The front desk clerk at check in was friendly as well was the breakfast attendant. The room was very small. It had a light that no matter how we turned it off it came on with motion detection. Not enjoyable at 3 in the morning when my husband got up to use the bathroom The shower had little water pressure so that wasn't the greatest either. The pool doesn't open until 10:00!! One last thing-- pack your long underwear!! The halls, lobby and our room were freezing!!! I sat with my winter jacket on for the first two hours we were there until the room warmed up. If in the area again we will certainly stay elsewhere. read more

This was an extremely disappointing hotel. The hotel room was very dirty - mold in the bathroom, bugs in the room, dirty walls with indistinguishable marks and smells I don't want to know what they were. The food was poorly cooked. The floors were very dirty. The pool was foggy and looked like it hadn't been cleaned. I also felt unsafe at this hotel. read more