I'm stunned by an experience with The Collective Salon, my go-to vendor for hair care during the past 18 months. I learned yesterday what their true priority is, and it is most definitely not "legendary service", as their company writeup insists. (Forgive the length of this post, but I believe you may find it useful.) It's all about the money. Here's how I know. Yesterday, our beloved 32-year-old African Grey parrot was clearly in distress and our veterinarian advised us to rush him to the clinic. Only an hour away from my 1 p.m. appointment at The Collective, I immediately texted and voice-mailed my stylist, apologizing for the cancellation, offering to pay a cancellation fee, and advising her that I would rebook and would be tipping her an extra $100 for a Christmas bonus, over and above my normal tip for service. That pledge was clearly insufficient. When I called the salon directly to explain my situation, zero empathy was forthcoming. Instead, I was told that I would "only" be charged $140, half of the $280 charged for a color highlight. Apparently, they thought a $140 penalty was a generous concession over their normal full-price charge. To say that I was stunned was putting it mildly. But I should not have been. Here's what to expect the minute you sign up with this salon: 1. You must give them your full credit card detail "to hold" in case of cancellation. 2. You will be charged full price for any service cancelled within 24 hours of the visit.(or is it 48 hours?) I can understand a cancellation fee - my last salon charged $50. But FULL PRICE? And absolutely no exceptions? During my decades-long tenure as a communications consultant, I gave countless fee-free hours to clients when I felt the situation was warranted and would contribute to a healthy, balanced vendor-client relationship. It's called 'the cost of doing business,' folks. But The Collective Salon begs to differ. In fairness to my stylist, a talented woman whose company I enjoyed and work I appreciated, she did begrudgingly offer to forgo any penalty to keep my patronage. But her outrage was obvious, and I declined. Instead, I called the salon and told them to charge my credit card the full $280 - a last hurrah from me to a salon that puts money above all else. They did so immediately. Here are other random notes that may shed light on working with the Collective Salon: * They charge Oak Lawn prices without Oak Lawn amenities. You will be treated to rock-hard, molded plastic chairs - genuinely uncomfortable - whether undergoing a shampoo or sitting beneath the dryer. They will serve you a diet coke, but this is otherwise a bare-bones salon. * You will be hounded via text and phone to ensure you show up for your appointment. And clearly, family emergencies do not factor into the customer-client relationship. Cherished pet or beloved relative - a death in the family doesn't count. Pay up. In full. Immediately. As for Capote, my witty and wonderful avian companion of more than three decades, we wept and held him close as he died. ### read more

If you want someone who will make you feel comfortable during a long hair appointment then I highly recommend you request Jordin!! She is truly the best hair stylist I have ever been to & trusted with all of my hair services. read more

My girl Katie did a fantastic job in my new do! Lots of parking in the lot which was also great. Prices are affordable. I'll definitely be going back!! read more

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Kaycee is absolutely amazing! She is fantastic at coloring and great at working with my really thick hair. She's also great with curly hair (which I don't have), but I have seen a lot of happy clients leave her chair when I come in and have seen lots of pictures. Kaycee is knowledgeable, does her best to be flexible if her calendar permits, and is just a lot of fun. If you don't want to chat, no problem. If you want to talk current events, she's well informed. If she can't fit you in, she will know exactly who to send you to within the salon and let them know how you like your hair done. The salon is comfortable and conveniently located to uptown and Park Cities. Easy to get to and plenty of parking. If you're looking for a new place, I highly recommend Collective! read more

This salon has saved me! Moving from the Midwest and having a regular salon that took me years and painful cuts/colors to find, the idea of finding a new salon in Texas was painful. Seeing Kaycee's instagram (@kayceeclarkhair) made me incredibly hopeful that I may have found my place! I had my first appointment in January and it was definitely more than worth the 1.5+ hour drive!!! The entire staff is very welcoming and friendly. Each staff member is incredibly passionate, and it shows in not only their work but how they treat clients and one another. Kaycee has helped transform my hair into the color I want it to be, a cut that fits me, and helped me to keep it healthy. I'm so happy I found my place in Collective Salon!! read more

Clark and Company - First full color and cut at the salon - Hair Salons Near Me - Dallas, Texas

So my mom hadn't had her hair did in like a year & I tumbled upon CS. They filled me in last minute after having me take a pic of my moms mess & sending it to them to see if they could help. They were very very prompt in doing so responding in a couple minutes with a yes. my moms hair & she was so sweet my mom adored her & she made my mom look 20years younger lol. My mom left so happy. A++++++++++ read more

Stopped in to check out the possibility of a new salon. They were just all gung ho about helping me and getting me the right stylus. Gave them my name and number and they never contacted me and that was nearly 2 weeks ago. read more

Been getting my hair done for years here by two different stylist. The both did well and helped me look amazing

Robin is awesome! she's handled my blonde ambition for years now. She listens, communicates well, has the best energy and has impeccable color/cut skills. I look forward to seeing her each time. She cuts my kids' hair too. Highly recommend! read more

Jordin is always incredible. So easy to talk to but also understands the look I'm going for. I've been going to see her since her former salon, and I'm honestly so happy she moved here because there is so much parking and the location is in a very convenient area. The front desk staff are so friendly and welcoming to the salon, it feels comfortable immediately. read more

Alissa rescued my Covid/quarantine neglected hair with a full highlight and toner. It looks amazing and it is HEALTHY!!! My previous salon was no longer convenient (it was close to childcare). I took a chance and called Collective Salon when I became desperate and things started to reopen. Reception was friendly and understanding, not judgmental, of my situation (6 months since any color and working around a childcare schedule). They have strict sanitizing and social distancing measures in place, and I felt comfortable. Even though it is basically in Highland Park, I didn't feel like I was paying HP prices and there was no elitist attitude. Alissa has years of experience and is well educated, so do not be wary because she looks so youthful (it is compliment). They do not push their products even though they do carry some great lines, which I appreciated. I am truly grateful for the welcoming and professional salon experience, and I look forward to my next visit. As a not-actually-blonde blonde I know the struggle is real, and I highly recommend Alissa. read more

Clark and Company - Before: brassy with long dark roots - Hair Salons Near Me - Dallas, Texas

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I love this salon and I love my hairdresser Robin! Her expertise and experience in cut and color exceeded my expectations plus she's just a cool cat to spend a day in the salon with! Run don't walk to book with Robin! read more

I left another salon and came here just to follow my hair stylist, Jordin. It's hard for me to find someone I like and trust to do my hair, especially now that I am blonde and need regular visits! She always seems to know the way to bring the best out of my hair and ways to change up my tone for the season. I've always wanted to have someone I could go to that could take the tiniest, most vague request and come up with something great! If I have any scheduling issues, she is very easy to work with to figure out something that will work for us both. The Collective has a very relaxed and unintimidating atmosphere, so I am glad she has made her new work home here! read more

I really like Collective, but this review is really for Erica. She is a dream. Call and book an appointment. Now. Then read on. She's booking up as you read this and you're gonna be mad once you get to the end of this long ass review // love letter and realize how badly you want & need her in your life. And you could have gotten your locks loved on sooner if you had just taken my word for it at the beginning... Okay. So. Erica Ransom is a goddamn artist. And I think maybe also a saint. Erica, patron saint of bomb ass hair. Erica and I met years ago because of our dogs. They liked each other. They played together. Erica and I played together. A match made in heaven. She told me my overly balyaged (is that a word?) hair reminded her of cotton candy and she was not wrong. I let her loose on it. Now it's gorgeous and I'm constantly complimented on having great hair. I've never had great hair. I tell Erica my hair belongs to her - I just try not to fuck it up in between appointments. Now all of my girlfriends also have bomb ass hair because they trusted me and made their appointments. Aren't you mad you wasted all this time now? Saint Erica will be patient with your anal-ass demands but also make whatever you're thinking actually look good. Want good hair? Go to the chapel of Saint Erica at Collective. read more

Jordin is my girl!!! I have followed her for years. She helped bring my hair back from broken to the healthy red, that I am naturally meant to be. She always works in my schedule and gets me in and out in an appropriate amount of time! Thank you, Jordin! read more

Love Kaycee and the salon. Kaycee is amazingly talented. She is a master working with my curls and color. She listens to what I'm looking for and makes magic happen every time. I've referred friends to her and they love her as much as I do. Staff at the salon is friendly, professional and super clean. read more

I follow Pryor (my hair stylist) anywhere she goes. I trust her implicitly, and she's never led me astray! Collective is a great salon -- super accessible and central in the Oaklawn neighborhood, so it's easy to grab a bite to eat after, and parking is never an issue. In terms of the salon itself, it's great and has everything I'm looking for in a salon -- it's clean, it's stylish, it's bright, everyone is really friendly and welcoming, and you really cannot go wrong with Pryor if you're looking for someone new to cut/style your hair. read more

I've been in denial of my hair going brown for years... when I finally realized my natural blonde hair days were over, I mustered up the courage to dye my hair and went to Jordin Kinser. I left in LOVE with my new hair. It looked incredibly natural and she gave me loads of advice on how to deal with my wavy hair. I highly suggest going to Collective Salon to see Jordin or any of the other amazing people there. I have never gone in there and not been greeted with smiles and kindness. Highly highly reccomend! read more

I wanted a specific curly shag haircut. I was too scared to have anyone cut my hair until I heard of Kaycee Clark from word of mouth. She specializes in curly hair, and she clearly knows how to cut any style you ask for. If you have curly hair, I suggest you look at her Instagram and check out the transformations there. Her videos are addictive to watch. I'm a real client and I wasn't paid for this review. read more

I'm a brunette & wanted to go lighter for the first time in my life & was referred to Erica by a girlfriend who had just gotten her blonde highlights done with her. My hair had been dyed way too dark by another stylist & Erica explained the color correction process to fix this & get me to the shade I wanted. She takes extra care to not damage your hair while achieving the results you want. I appreciated her depth of coloring knowledge & taking the time to understand what I wanted. I've recommended her to several girlfriends who commented how much they liked my coloring. Erica's energy & enthusiasm for what she does make it a fun salon visit. The salon is clean & the staff is friendly. Will definitely keep seeing Erica! read more

Clark and Company - After - Hair Salons Near Me - Dallas, Texas

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Excellent location and great service! Love Dustin! He is an awesome hairstylist, has done my hair for over 6 years!

Collective Salon is such a breath of fresh air!! The Dallas area is saturated with salons but this is the first experience I have had that is truly relaxing and worth every penny in my opinion. The environment is light and airy, absent of the chaos and stress of other busy salons. Erica has brought life back to my blonde after years of over-processing. Her fun personality mixed with her incredible color and cut skills make for an amazing experience and end result! I would highly recommend Collective and Erica Ransom to anyone! read more

Clark and Company - Hair Salons Near Me - Dallas, Texas

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Top service, top cut! You are in very good hands because they know what they are doing and listening to their clients what they want. I went to too many salons that charge you and ending up doing their own thing. Collective, keep it up ! TOP TOP TOP!! read more

I came in and showed her the picture. And she seemed like she wouldn't be able to do it. But I just hoped that she would be able to make my hair look good still. that was not the case. She barely did anything! I look the same except now I got face framing highlights and she toned my hair to make it more cool. I had major grow out & last time I got my hair done was 9 months ago. I always leave a little root But not that much! Initially She said she would raise up the color closer to the roots and she didn't. And when I asked she tried to twist it like I was not going for that. Then she said that she didn't do that because she wanted to get my hair to be more like the picture... like are we even looking at the same picture???!! Lol I never said I want a bunch of roots and that's not even how the picture looks. The contrast was pretty harsh, my "face framing highlights" were very harsh there was a little orange brassy tint happening where the high light started and it was not blended, it looked like a highlight that was grown out. I did not come in here to get my hair done as if I need to get my hair done again! That defeats the whole purpose of my visit. She's charging me 200 for the balayage and 85 for the trim and 20 for the toner. She was about to let me leave looking half ass. U can't really seriously be okay with your work!? I didn't say this but seriously tho, Can u proudly post this shit to promote ur work?? If not then u need to fix it. She went and talked to her manager and her manager said to fix it. But even then it still don't look right. She really didn't want to give me what I wanted. I showed her a picture and she was still confused about what my "goal" was and what I was looking to achieve. Imagine if I didn't have any reference.. it felt like a bait and switch. I didn't want to say too much at the beginning so she wouldn't be able to make her own interpretation about what I wanted and mess it up but it still happened clearly because she had her own agenda and made her mind up about what she was going to do. 2 stars only cuz she attempted to fix it. I can't wait to get my hair RE-done properly. Waist of money. read more

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