1000%, again that is 1000% improvement of customer service, speed of access to an agent, and…read moreattitudes, from 10 years and 20 ago. My only negative is that the only 2 locations are on the far east and far northeast in our are. 5 to 8 times more distance and time to get their. Re-open an office on the westside of town, keep your performance standard, and I'll Very Impressed.

With government office with several employees you would think that a government agency would figure…read moreout how to stagger lunch hours so that they could remain open from 12:00 to 1:00, which is typically the lunch hours for people needing to accomplish errands. Instead they close for 1 hour making it inconvenient for anyone to take care of business when they have the time available.

One of the best experiences I have ever had getting a new license... easy to find, not too busy…read more.. and great service. I was in and out in less than 30 minutes...

Hands down the best DMV in Vancouver! Heidi was so incredibly helpful and I was in and out in ten…read moreminutes getting an enhanced license. The first time I went I didn't have all the proper paperwork and they were still so helpful. Pointed me in the right direction. I cannot recommend this DMV enough!

Discrimination of the disabled. There is no seating for the mobile impaired to wait for their turn…read more I was refused service at the drive up window because of line inside despite my explaining my disability and I waited longer at the drive thru than all the other people in line inside only to be told that I would not be given service. There is no signage on drive thru stating what services are provided at the drive thru or that the drive thru customers will not be served if there are customers inside. Please add a chair or two so those who cannot stand in long lines can still take care of their vehicle licensing.

Kind a dry staff. They don't seem very friendly. She did give us some good information on how to…read moreprotect yourself from theft.

Orchard Auto License absolutely lived up to the great reviews…read more When I walked in, the line looked long, so I fully expected a wait and was prepared for it. To my surprise, I was helped within five to ten minutes, which was impressive given how full the lobby was and that only a few staff members were assisting customers. The person who helped me was friendly, personable, and explained everything clearly. We even had a brief, pleasant chat about their dog, which made the whole experience unexpectedly enjoyable. That is not something I ever expect from a licensing office. I was there to get my Washington state registration, and the process was fast, smooth, and stress-free. Super efficient, super friendly, and genuinely a great experience. I would absolutely go back for any services they offer and highly recommend them.

Visited this Washington Department of Licensing location to register a new vehicle we recently…read morepurchased. We made the mistake of choosing to let an Oregon car dealership process our WA state licensing paperwork thinking it would be easier. We quickly learned our lesson and will opt to take care of it ourselves next time. A check was overnighted to us from the OR dealership, made out to WA DOL with instructions to bring it to a specific licensing location near our home. As we all know, any kind of DMV office is no picnic. We arrived at this licensing office, took a number, and waited an hour before being called. The lady that helped us was super nice and friendly. I wish I would have gotten her name. Anyhow, after entering all the pertinent information into her computer, she realized the dealership had made the check out for the incorrect amount. It was about $300 too much. Ugh, we had to contacts the dealership and have another check overnighted to us. Very frustrating, especially with all the helpful calculation tools available at the WA DOL website. The lady gave us a printout of the exact amount required to register our vehicle and get license plates. She was so apologetic and helpful, even though it was totally not her fault. Once we contacted the dealership and received the new check, we returned to the same licensing office. We were fortunate enough to get the same helpful lady, which made the process quick and painless. She remembered us too, which was nice. My only gripe about this location is how long it takes to be taken care of. It seemed like the closer it got to closing, the more we noticed employees emerging from the back room to help out. Not sure why they couldn't have come out sooner, but waiting an hour seems beyond reasonable. Both times we came here our number was about 15-20 numbers behind the one currently called. We also spent over an hour here during each visit. Overall, the employees here are very knowledgeable. If you're not in a hurry, I would highly recommend this licensing office.

This might not be for everyone. That said, I did not have an appt., I arrived around 11am waited in…read morea line of two people, waited less than 10 minutes. Explained why I was there. I was then given an appt to come back at 2:30pm the same day. I returned and again waited less than 10 minutes. Amazing!! Everyone was friendly and helpful. I was finished within 30 minutes. This worked great for me. If you get there too late in the afternoon as a walk in (2:30pm on the 2nd try for a different reason) there maybe a sign up reading They are no longer accepting walk-ins. 3rd visit I was there by 11:30am, no line, my questions were answered. Less than 10 minutes. I actually had a great experience considering it was at the DMV

Showed up at 8:20. Got my apt set for 10am. I was able to go do errands and come back…read more This new system is a lifesaver. No more waiting with others and it's super efficient

There should be a rating where no stars are permitted. Why run a service when service is not…read moreprovided? There is no experience to note as every call was placed on hold then hung up on after waiting.

I visited this location which was close to an auto auction where I purchased a vehicle. I spent…read morehalf the day here because they couldn't register my vehicle due to the bill of sale saying there was no sales tax, but it clearly stated on the bill of sales taxable sales. Then they wouldn't accept another new bill of sale with the correction sent to me via email. I asked if I could forward the email to them. They declined. I had to go to a printing business and print it then deliver it to them. When all was said and done they charged me a ridiculous amount. I wasted half of my day there. Also, only a minority pregnant lady was helpful to me the rest were ignorant and rude. I do not recommend this place to anyone. Based on having better services elsewhere.

Got in and out pretty quickly for a transfer of title and the reception gentleman was actually…read morereally friendly, which I didn't expect at a DMV. Using appointments is the way to go otherwise it could be an extreme wait. I came in and had an estimate of four hours for service and then I just made a quick appointment and got seen sooner. There was a really angry guy yelling at the women receptionist for some reason who caused a huge scene so that was a little fun, but I felt bad for the receptionist.

The newer way of things (since I swear it changes with each DMV and over time) is that you go into…read morean immediate line for a person who you say what you want to do and they tell you how to do it, what forms you need and instruct you with a few pro tips like, "Don't forget to sign and that that form you are holding." Unfortunately I was number 450 and they were at 396 so I was waiting over two hours to get called. Last year I helped work to Oregon getting a pollinators plate for the state which provides funds to the pollinators educational program at OHSU. I had my certificate to get my new plate (which is beautifully designed by a 16 year old Estacada student). When my number was called it was then fast and easy to get my new plates. The folks that work at this location all seem very friendly and knowledgeable. Ad it was there was a guy sitting fairly close to me. I got the impression he has sat down due to fatigue. One of the staff came over to update him. When the person trying to help was letting him know his wait time he kept interrupting her and barking at her. I was trying not to overhear but she was so kind even with his nature. I was impressed and relieved when he finally seemed to listen to her telling him she was sorry for the delay in whatever and that they were trying to get to his issue. I get it - people go in pissed off from the start so I definitely appreciate the kindness while they are trying to do their job and navigate very hostile people.