I lost a crown at the end of February and needed to get in for a new crown replacement (around…read more$700-1000) and so I called my dentist, I left a message and now more than 3 weeks have passed. I am a cash patient, without dental insurance, so I was thinking that they would love my repeat business. I ended up asking for referrals to a good dentist in Venice and now I am scheduled with that new dentist in the first week of April. I will transfer my records and see if the new Doctor, referred by several people from Nextdoor.com and another dental office in Venice, are a good fit for my needs. It is sad to have to make a change, changing dentists is never easy.

No one ever returned my call. I left a voicemail message about getting our family set up for…read more family dentist and I never got a call back. NOT Good... I didn't give a 2 or 1 because no one deserves such poor ratings if service wasn't received. This is mostly to call them out for poor follow up.

Office has canceled three appointments as a new patient for random reasons, leaving a poor…read moreimpression. lack of digital records being sent to new office electronically; feels like an insurance grab they only send paper documents to new office no one can read even though the images were taken in high tech xrays machines. poor communication from the receptionist and lack of ability to reschedule sooner rather then once down the road. example, they closed office for a week during my exam date and then offer an appointment months later rather then making our appointments a priority since they canceled a ton of people for an entire week. overall 1 out of 10; definitely not smiling.

Exceptional service and care from the moment you walk in! Love my hygienist, Gabby! Beyond…read moregrateful for the thorough pain free cleaning I receive x2/yr. Keep up the excellent work Dr Riesz, Gabby & entire staff....your second to none!

Savannah T was the best dental assistant, she made the whole process extremely easy. She has an…read moregreat Sense of humor and I was comfortable the whole time. She even gave me a blanket. I would highly recommend this location not only to see her but also the Dr is just as amazing if not more. She focuses on making sure everything is done properly and efficiently.

They charged me 1200.00 for some gum treatment and told me I would only owe 350.00. Every time I…read morego in they send a bill of unexpected charges.

Beware, they tell people they need dental work done when they don't. So glad I got a second opinion…read morebecause this office claimed I needed $4100 worth of work done, one being a crown! I was so stressed out because fillings and crowns are all out of my pocket. They also told me I needed fillings where my gums are receding and that didn't line up with what my previous dentists said or the second opinion dentist. This would have actually caused my gums to recede even more. I'd give this office a 0 rating if that were possible.

I went for an introductory first visit at a special rate of $80 which I paid at the time. When…read morethey found out I had dental insurance they doubled the fee. I disputed it but they turned it over to collection. The dentist told me I needed to have a tooth that wasn't bothering pulled. I've since had another dentist fix it by replacing the crown.

Everyone is very friendly and knowledgeable. I was initially quite disappointed when we discovered,…read moreonly upon entry, that they are out of network for Delta Dental (I had talked to a representative and scheduled the appointment for my kids 3 weeks out and I informed that we had Delta Dental and they even asked for our member number). I can't give higher because this is something important that should be mentioned before scheduling people but it's not so bad that I it warrants a lower number. Note to self, make sure to verify whether or not a dentist you're looking to see is in network for your insurance, or what the cost difference would be if they are not .

Dr. Ashley Wagler placed a crown on my wisdom tooth without my consent. She has done this without…read morediscussing the risks, benefits, and alternatives, which is completely unacceptable. Please read my experience with dental care at the Smile Center as a warning of how things can go wrong at this dental office. I live in Florida, but spend the summer in Europe. I always have a routine dental cleaning in April before I leave. My previous dental office moved to another city. For this reason, I registered with Dr. Ashley Wagler at Smile Center. I had a mandatory new patient exam scheduled for April 7, two weeks before a dental cleaning appointment. I didn't have any toothache, but Dr. Wagler aggressively talked me into getting crowns. One of the crowns in the treatment plan was tooth 31. The temporary crown was placed the next day. The day after, I had pain in the lower right quadrant. I informed the office about the pain and requested the dental chart. In the past, the dental chart was always included in the treatment plan. To my surprise, the dental chart showed that the position of 32 was empty, and the wisdom tooth was placed in position 31. I was unable to discuss this error right away because Dr. Wagner was out of the office until April 14th. When she returned, I learned that the crown is ready for the wisdom tooth. There was no apology for errors on the treatment plan and dental chart. I pointed out that she didn't discuss with me an alternative treatment option: removing the wisdom tooth. Dr. Wagler's answer was: "For me it was only one option." Every day I had tooth pain and woke up often at night because of it. The placement of permanent crowns was scheduled for April 17. Just before cementation, Dr. Wagler handed me a consent form to sign. I asked for a written statement about covering the costs of wisdom tooth removal in the event of problems with this tooth. Dr. Wagler refused it. She angrily said that she would place the temporary crowns back. At that time, this option was not feasible. I only had a week before my flight to Europe, so there was no time to visit the new clinic. After the permanent crown was placed, the pain did not go away. Dr. Wagler said pain can last up to a month after the crown is placed. It's been three months, and I still feel pain when cleaning my wisdom tooth with a water irrigator, drinking cold drinks, and taking hard bites. This is a highly stressful and unfair situation to be in. I am upset, anxious, and I am looking for ways to protect myself. I hope Dr, Wagler will take responsibility for her dental malpractice.

Have some integrity and stop lying to patients to make a buck! Told my son he needed a root canal…read morewhen he in fact only needed a filling. Shame on Aspen Dental!

I gave 1 star because the dentist and hygienist were actually good. The experience with the office…read moremanager was so bad it made me find another place. She was rude and condescending and I was trying to give her 13,000 dollars for extensive work for my son. Turns out it was a blessing in disguise as another dentist charged about 40 percent of Aspen's price for the same procedures.

Value their time more than the patients. Always trying to push, unnecessary services, such as…read moreInvisalign, Flouride treatments, etc. I've been a patient for a couple of years. Last appointment I walked out on, because of wait time. I had appoint at 11:30, they called me as i was on the way, and asked if I could come 45 minutes later. I reluctantly agreed! When I got there, they set me in a chair, and told me they had to check on an insurance issue. ( I had same coverage for 3 years)! After 10 minutes of waiting in chair, I left the office! I told the receptionist, that if they value their time more than the patients, than I will find another dentist.

Returning Patient with Delta Insurance. I get my cleaning and pay my bill. I had to go back the…read morenext day because they didn't have enough time. Charged me another $95, because they over booked? So, I am having a crown put on and I tell the girl, put it through insurance, I have great insurance with Delta. She tells me I am out of network? So if I didn't ask a simple question, nobody was going to disclose they no longer accept Delta and stick me with a $1800 bill. Sorry folks, I was very happy with your service, but your business ethics are extremely unprofessional!

I will never get over what dr. Griffiths has done with my teeth and refused to take responsibility…read more I will never be able to smile normally without controlling if my top teeth are exposed. I know for a fact I am not the only person who was and is unhappy with his services . Stay away from this office.

I went to Dr Griffiths after Aspen told me I need a full set of top dentures. Obviously a second…read moreopinion was warranted. The dental assistant, Hannah was professional and caring. First time I had x-rays that didn't gag me. Dr Griffiths was professional, thorough and conservative. He fully explained my situation which did not include dentures. I highly recommend this practice and will be my go-to. PS stay away from Aspen to save your teeth and your wallet.