Be prepared to entirely manage the project completely by yourself. I had a very poor experience…read morewith the fireplace concepts team from ordering parts to installation. Customer service was absolutely terrible. Below is more details on my experience. If I could give 0 stars I would. Once I had the gas log set picked out, I had a tough time getting their team to contact me back by e-mail and phone. They were very unresponsive. I finally placed an order for my log set, and had to keep on them for tracking the gas log sets to setup install. From my conversation with them it seemed they did not want to do the gas line install and told me to contact the propane company to do the install. I contacted several propane companies, and they told me they absolutely do not do this, it is the responsibility of the installer. I had to reach back out to get a new quote, which took several calls and emails. Finally after 2 weeks parts were ordered, and payment was sent. Then after not hearing from them for 2 weeks I called back to see status of my logs and install. Lucky that I called, because parts were in their warehouse, but they failed to make contact and schedule an install appointment. This timing was important because I also needed to coordinate myself with the propane installer as to when they need to come hook up my propane. Now this has been ongoing for 3-4 weeks, and they say they will be onsite in early January. 8 weeks after I was in their store and they told me it would take 2-3 weeks to get everything ordered and installed. Finally, the install date has come, and I have taken off work to be there. They were scheduled to arrive first thing in the morning. They did not show, and I could not contact them till 9am at which I found out they double booked me and went to a different jobsite. So then I had to contact the propance company last minute to setup a new schedule due to fireplace concepts mistake. They showed up to my house around noon to do the job. During the install they damaged my internet line coming into the house, leaving me to call and schedule metronet to come out and fix it the next afternoon. Once they completed the job, the installer left my house with very little training and walkthrough on how to use the set. Big thanks to Southern States propane because they stayed behind and walked through the setup and safety features several times with me. I was also left with cleaning up several cigarette butts on my property, and they were even standing right next to my trash cans.

Called these guys for a fireplace repair; system would not light. They came promptly; the…read moretechnician was pleasant and professional; he did a terrific cleaning and solved my problem. It not only works fine; but it looks better than ever. No mess either. Great job!

If you're considering having them install a fireplace, know that they charge $1000 for a technician…read moreto even come out. I wish I had known that before I installed my fireplace through them, because other companies won't even bother to come out--they'll tell you to call the company you ordered it from. I feel like it is egregiously expensive and I regret my purchase.

I worked with Zoe for sales and my delivery guys were Keith, Sam and Jordan, great product and…read moreservice through delivery. I'll be back. Dr. Vickie Pusateri Louisville, KY.

This is an A+ company. I called to book an appointment to have the gas logs in my fireplace of my…read morenew (to me) home built in 1986 evaluated and repaired or replaced. The appointment was a month out because they had so much business. Spoiler alert: they're worth waiting for. Elliot showed up on time, with the right equipment, and cleanly got both sets of gas logs functioning. He was knowledgeable, courteous, and friendly. This organization is top class and I'd recommend them to everyone. Great work, Barnhill team!

We are very pleased to have chosen Barnhill to put a fireplace insert in. The first man who came…read morewas Sam and he was very versed in his profession, was personable and answered all our questions. Sam, did a wonderul job inspecting our fireplace and chimney- he was fantastic. Then today, Jordan with his team were on time, neat and clean, hardworking, kind, personable and very knowledgeable with all they had to do with our chimney and actully putting the insert in. Jordan was incredible and the men with him you can tell respected him and they worked very well together. We would most definitely recommend this wonderful business. We haven't been in KY long so we didn't know who to go to for recommendations, so we visited different places and we are so glad we chose Barnhill. I'd give it a 10 star if I could!!

The worst ever. Don't use them. They neglected to remove a birds nest at the top of our chimney and…read morethere was smoke everywhere. We used another company since ACE wouldn't return our calls.

Very helpful and professional. The service was too tier. You should definitely use themread more

I had a new Chimney Chase placed & everyone from Hannah to Micheal were very helpful, knowledgeable…read more& professional! I highly recommend them! The photos before & after are very helpful too!

From the owner: SirVent Lexington specializes in all aspects of chimney care and maintenance. We perform chimney…read moresweeping and inspections, repairs, relining, new fireplace installations, and dryer vent cleaning.

I needed a new home inspected. He gave me a report alright but with all kinds of shortcuts despite…read moremy instructions. I find major surprises today on walk through. -I told him to get on the roof to inspect, never did. See later. -He had to inspect the crawl space, god knows what he did in there. Commented on two pipes laying around. Never took a picture or comment about the furnace. The damn thing is probably 5x3 feet. When I asked him where is the furnace,is it in the crawl space, 'yes its in the crawlspace. That's it. -I was concerned about a water stain above the fireplace. couldnt figure out. Just said the damper is wet. I walk in there is water in the fireplace and wood flooring is all warped. What did he do? Then I and the realtor walk out and from the ground we can see the chimney cap lifted off! Let alone climb on the roof, he never even looked up at the chimney even from ground level. He's a scam. If you hire him, you are on your own. My $379 was a flush into the toilet. I hope he rots in hell.

My boyfriend and I had Mark come out to a home we are purchasing in Kentucky. He was wonderful to…read morework with - extremely accommodating and responsive, and most importantly VERY thorough. Mark encouraged us to attend the inspection. Once there, he inspected the house and explained everything that he was doing along the way. He answered any and all questions, and seemed to genuinely enjoy his job. He took plenty of notes and photographs. Once the inspection was complete, we recevied a full report that same night. Mark's inspection has helped us make an informed decision regarding our prospective home. We are from out of state and greatly appreciated finding someone reliable to perform this inspection. We highly recommend A-1 Home Inspections!

Showroom has nice stuff, but service is SO bad. Do they really care if you come in? They charge…read more$50 to deliver even small things in Lexington. Even if you're 1.0 mile away (we are!) it's $50 smackaroos. Their prices are much higher than other places, especially the web. The location is beat up, too. The sign is falling off and there was glass in the parking lot.

From the owner: When you shop at Casual Living Patio Center in Lexington, KY, your living space isn't confined by…read morefour walls and a ceiling. With their selection of quality patio furniture and barbecue equipment, your space becomes a world of fresh air, comfort, and outdoor functionality. Whether you're throwing the party of the year or simply enjoying a relaxing night with your loved ones, every experience is made more memorable with the right kind of outdoor equipment. For the past 45 years, the family behind Casual Living Patio Center has been working hard to turn their locally owned and operated business into a resource property owners can trust. They've passed the test of time by focusing on customer satisfaction and quality products. When you stop by their showroom, you'll have the opportunity to browse a large selection of products without worrying about aggressive salespeople. Each member of their team is trained to offer help and advice without pushing customers toward purchases they're not fully satisfied with. Their only goal is to make sure you go home with a quality piece of equipment you love. From new styles of patio furniture to wood burning fireplace equipment, Casual Living Patio Center offers variety, functionality, and style. They have over 50 styles of furniture to choose from, including classic favorites and new trends...

We needed a dryer vent cleaning service so I contacted Alexander Air Duct Cleaning. After a…read moreprompt reply via phone , I explained our issue and Ricardo gave me an estimate for the service and scheduled a Saturday repair. He showed up on time and was very nice to work with. He cleaned out our dryer vent in less than an hour. It was full of wet lint and a birds nest!!! Did a great job for a fair price. The service went so well I asked about other services and plan to use for our gutters as well.

I was very impressed. I sent him a message through Yelp and he responded very quickly. Actually it…read morewas a Sunday and I was surprised. We scheduled a time to give me a quote for cleaning my gutters and cleaning my chimney. I felt the quote was reasonable and he came out the following day to complete the job. While cleaning the gutters, he found a few low spots of pooling water and fixed and realigned them. He laid out a blanket on my hardwood floors before starting on the chimney. He vacuumed the entire fireplace area and ran his cleaning tools through the chimney. Overall I was very happy with his service and prompt response.

Great communication, service, DELIVERY and quality wood!! Great people, the nicest to deal with…read more Very flexible. Highly recommend!!

Very happy with the service I just received from Urban Lumberjack! I tried a few other companies…read morethat popped up first in my Google search for firewood and my calls either went to voicemail or I was told that they were too busy to sell me firewood. Luckily, I found this company on Yelp! Not only did someone answer and was very helpful in my first-ever firewood purchasing experience, but they delivered the firewood the same day! Isaac showed up with a truck full of beautiful, seasoned hardwood and carefully hauled it to the exact place in the yard I wanted it stacked. And then he stacked it in this Jenga fashion to ensure that the air could still circulate around it (the palate was mine). He was very careful around my plants and answered every question I had. And he even brought me a free bag of kindling! I am super impressed by the wonderful customer service I just received and can't wait to have some great bonfires in the backyard. I will definitely call them again once we start to run low!