Amazing customer serivce. Meryl was extremely informative. Highly recommend for anyone looking to…read moreupdate their fire place or create and outdoor entertaining area!!!

Very poor customer service and lack of follow-up. Tried multiple times to get a certain part for…read moremy fireplace getting passed around to several reps. I had to go to the store to show them what I needed. After waiting a long time then was told none of their suppliers had the part as they claimed fireplace no longer made. I left and within 5 minutes found a supplier online who had the part. Should not have wasted my time dealing with this outfit.

I just purchased a Speed Queen dryer from the Bethesda store. I worked with Mr. Curt Mohammed -…read morewho helped me understand the difference between the various models... and arranged for asap delivery and installation. The delivery and install process was superb. Can't say enough about how pleased I am.

We renovated recently and were having a hard time finding the right refrigerator with the main…read moreissue being we needed a counter depth fridge that was tall -- our kitchen has high ceiling but not a lot of area. Clayton Lugo from M&M was great -- he was very knowledgeable, grasped our problem quickly, and presented great solutions. He also was very communicative and responsive when we had to change our delivery dates. After we moved in, our laundry machine broke and we called up Clayton without hesitation. I had never used an appliance store before as believed (mistakenly I think) that I could get the benefit from online reviews and Consumer Reports. Clayton changed my mind completely -- I now recognize that his experience and understanding exceeds what I can find from online reviews.

3.20.26 My husband…read moreand I stopped in to shop for a new refrigerator, as ours was on the verge of failing. We had previously visited Costco and Lowe's, but after reviewing their in-store selections, we weren't satisfied with the available options. Brian, who works in the appliance department, was very helpful. We initially considered side-by-side models; however, we quickly realized that the size would make it difficult to fit through our doorway. Brian explained that delivery contractors no longer remove refrigerator doors when the unit has an exterior ice and water dispenser due to the internal hose connections. There was one side-by-side model available in stock, but it was far too small for our needs. Brian then suggested a counter-depth option. While this wasn't my first choice--since I do prefer having an exterior ice and water dispenser--we ultimately decided it was the best fit given the limitations. The delivery contractors arrived within the scheduled time window and were both friendly and efficient. So far, we are very pleased with our new refrigerator and truly appreciate Brian's guidance throughout the process.

Another Home Depot stop. I end up stopping at one of these more times than I can count now. I'm…read morealways in need of something and somehow end up being here. I knew how to get to this one as I had been to this plaza before. It was easy access and I was able to run inside. As I have said before, use the app to navigate around the store easier. Did so myself, found my items in no time. I opted for self checkout, no bag. With items in hand I think this was the quickest stop I had made at one of these.

This place is amazing! I absolutely love the fact that it is a show room without sales people. You…read morecan go in and learn about amazing products, and so many different kinds of appliances, but don't have to worry about some pesky sales person following you around. You can simply take what you learn and go back to your contractor and let them know what you want. This is such a fantastic concept. The show room is exquisite, and the staff is beyond amazing. You will become educated and knowledgeable on all sorts of different products and appliances. You can truly get a feel for what you want without high, pressured sales people following you around. If you are looking to do a kitchen remodel or refresh and need inspiration, or want to learn more about the different options that are available to you, you need to check this place out.

If you're after some Wolf or Subzero for your kitchen remodel, this is your place. Fretz is not a…read moreretailer - they are the regional distributor, and so they have an extensive showroom featuring more toys than you could reasonably imagine having. You'll have to make an appointment, but once you do, you can see all the full Wolf/Subzero line (plus some others, like Asko, Best, etc) in action. Even better, you can sign up for the once a month cooking demonstrations (or new owner use and care classes). Find what you like - and Fretz will also point you to regional retailers that carry the products.

TL;DR - Don't trust the sales person on delivery dates. Ensure that you thoroughly check your…read moreappliances before you accept them. Know your right to to refuse appliances that do NOT work (do not let them install it, you accept a broken/non-working product and then send a tech to fix it). And, prepare to spend a LOT of time dealing with them if there are any hassles. My washer went out, and I needed a replacement urgently. I came into their showroom and spoke with one of their sales team. He strongly pushed me toward two options, an Electrolux 517 or an Electrolux 617 both for the same price. I, of course, chose the 617 (the Electrolux 617 online gets great reviews, the 517 not quite as much). I was told by the sales guy that they'd be delivered on the following Tuesday, early Wednesday at the absolute latest. I paid for it, and waited to hear from the delivery people. The next day, I was told that the delivery would be on Friday, not Tuesday (3 days later). Ugh. The clothes are piling up. So, the delivery day rolls around, and they show up to deliver the unit. When it's installed, it 100% does not work. It lights up, but doesn't take water, and the door locks and won't open. They tell me to hang out and wait for the service team to come and look at the unit. I say that's not acceptable. I call the sales person, and while I'm talking with them, the service people leave, leaving the unit behind. So, in talking with folks (sales and service are "different divisions" and seem to use that as an excuse for why things can't get done), I finally get them to understand that I'm not going to wait several days for a service tech to come out and repair a BRAND NEW unit. They agree to pick it up and work on some options for me. After several hours, I reach back out to them to see what they plan to do. Note that they told me if we get a solution today, it could be delivered tomorrow. IF not, then it will be 5 days before they can deliver it. So, obviously, it's URGENT that I get something selected. They close at 6pm. At 5pm I call, and they offer me the "lower version" of the same product ("517") for the same price as I paid for the 617. Or, they said I could get the 627 (the newer unit) for $100 more, as they didn't have any more of the 617. After a LOT of hassle, they said they could do the 627 for the same price as the 617 they sold me. BUT, they have to verify the warranty (which makes no sense to me. If it's a new unit, why do they need to verify the warranty?). The next day, they finally delivered a working dishwasher. But, there was tooo much hassle and headache. Appliances a better way? Hrm... As a last note, my next door neighbor's washer went out about 2 weeks ago as well. They purchased from this same place. Their first unit was DOA as well. So, be SUPER careful. Make sure you get a solid test wash, and that things are working.

Refrigerator died in August but was lucky to find a new fridge from ABW. The new fridge (Samsung)…read morehad a door ding so ABW ordered a replacement at no additional cost. Scheduling for the replacement day and time was very poor, but finally new door arrived. The technician who did the replacement, Johnny, was great!! He was polite, respected my home and things, and was very quick!! It was a great experience. Johnny gets 5 stars The service schedulers -1 star

I'm very pleased with the service that Saul provided and would definitely use Tim Whistler Plumbing…read more& Gas Fitting in the future. There was an initial mixup about the appointment time, but that was soon sorted, and Saul contacted me prior to his arrival and arrived on time. Quickly getting to work, he identified the problem with our gas insert. He was able to fix the immediate problem to return it to working order and then explained what was happening and why. He also provided what next steps would be for a more permanent solution. It was a very professional, friendly service call.

We needed some gas lines redirected, and Whistler was available quickly and offered a free quote…read more The employees were friendly and professional and pointed out some issues and made relevant suggestions. The work was agreed upon after we received the quote, and the service team were prompt and did an excellent job. These folks seem like honest businesspeople who don't try to upsell you. For disclosure, I also checked with Roto Rooter and they suggested a quote of $6,000 to redo everything, which was completely gratuitous. Roto Rooter was also incredibly rude over the phone and during my appointment window asked me do I still need someone to come out.

We recently contracted with Rhine Landscaping. They cleaned all of our hardscape, stabilized the…read morepatio and sidewalks, and corrected a drainage problem in our backyard. The entire project was done professionally and on time. We are amazed at the change in the look of property. Rhine Landscaping gets top marks for their workmanship and professionalism.

We decided to get a quote from Rhine after they did a good job with tree maintenance/ removal and…read moreafter our neighbors recommended them. Unfortunately, our experience did not meet expectations. We paid $900 up front for the design document for a screened in porch and paver patio. Rhine doesn't provide design documents as part of the quote. You need to pay for it. Honestly the design document was nothing special; It was a 2D computer generated drawing, which I doubt could have taken the designer more than a day to develop. Also, we were told that we could use the design document with other contractors, but the document didn't include dimensions or measurements. Ultimately we didn't get a lot of value out of the design document, and we consider it a wasted expense. (Thank goodness we didn't pay the full rate of $1,800 for the design document!) Additionally, it took us several attempts to meet with the designer. He was a no-show for our first meeting (he had a personal emergency, which is understandable), but then it took several emails to land on a new appointment time. He was then late to the rescheduled appointment. We also requested design revisions via email, and we had to follow up several times to get an acknowledgment of our request, with additional follow up needed to actually get the revised version back. Finally, the quoted rate for our project compared to local competition was simply outrageous. The project cost range was about 1.5-3 times more expensive than quotes we got from other vendors. Additionally, other vendors provided 3D design renders at no cost as part of their quote. We asked what was the explanation for such a high quote: did this include all premium materials? We were told that the quote included standard materials, and that if we wanted to choose custom / premium materials, the price would go up from there. My sense was that the scope of the project was too small for them, so they quoted us something outrageous so we wouldn't go with them. But if that's the case, the business owner should have been up front with us that they only take on bigger projects before taking $900 for what wound up being a lackluster design document. Overall, we felt that we got little value from our quote process, compounded by lack of professionalism and lack of respect for our time with regard to our interaction with Rhine. If you own a multimillion dollar home and you have deep pockets then maybe Rhine will be more suited to your purposes. But it seems that Rhine is in a different market than smaller jobs for regular suburban homes in and around Ellicott City.

Everything...I mean every appliance I bought from ABW has broken and needed repair many, many…read moretimes. Fisher Paykel dishwasher (2), Liebherr Freezer (ice machine has had 20+ service trips in 3 years and still isn't working), Hoshizaki ice maker. I must have spent $50k on appliances with ABW. They were all lemons and the service has never completely fixed anything. And everytime there is a service charge. They won't guarantee service repair past 45 days. HORRIBLE. JUST DON'T. (see photos - ice doesn't freeze, store bought ice, stagnant water, mother board).

VERY happy with our purchase and delivery from ABW. We had went to another store where a…read moresalesperson didn't really want to help us when it came to answering questions about dishwasher features. Then we bought a machine from a big box hardware store that came in the box damaged. In the defense of that store, at least the person who sold the machine had some information. Once that happened, I went and did my own research and found out that the first saleperson really didn't want to sell anything the day we walked in his store, so we figured we would try another high end appliance store to buy what we wanted in the first place, which was another Bosch dishwasher. The salesperson did not pressure us, he took the time to answer the questions we had and their price was the same as the other stores we had been to. We had them deliver and unbox it which ended with us getting a machine that was in good shape. Husband installed it and we are very happy with it. ABW handles a lot of high end appliances, so if you are looking for something that is of good quality, this is the store for you. VERY happy with our purchase and we will remember them for the next purchase we make! lol

In the hunt for the perfect grey which I've come to realize is nearly impossible with the different…read morevariations of lighting options we have. Soft bright day you name it there's a light and it alters the hue of grey. The rep here was patient with me but definitely left it all up to me to make my decision. With supply shortages I had to wait a few hours so they could have a driver bring the base from another location. The space is large and the have tons of books with textured wallpaper if you're into it.

OMG they're so much more than paint! They're super helpful and glad they survived the CV-19…read moreshutdown. You can spend hours looking through the wallpaper books so have a goal of the look or an open mind. Wallpaper has come a long ways and is an awesome option.